ルネッサンス ホイアン リゾート＆スパ (Renaissance Hoi An Resort & Spa)のクチコミ
クチコミ 929 件の総評
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4.3
ルネッサンス ホイアン リゾート＆スパ (Renaissance Hoi An Resort & Spa)のクチコミに宿泊したゲストからのクチコミ
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クチコミ 929 件の総評
- 施設の状態/清潔さスコア 5点満点中4.5点施設の状態/清潔さ4.5
- 施設・設備スコア 5点満点中4.4点施設・設備4.4
- 立地スコア 5点満点中3.9点立地3.9
- サービススコア 5点満点中4.5点サービス4.5
- コスパスコア 5点満点中4.4点コスパ4.4
クチコミスコア
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- 4.0シンガポールからJamesビジネスDeluxe, Guest room, 2 Twin, Garden view, Balcony2024年2月 | 2泊滞在
“すごく良い”
Nice Resort. All staffs in this resort are very good and polite. Well done and good stay here
◇投稿日 2024年4月10日水曜日◇Dear James, Many thanks for taking the time to share details of your recent experience with us. On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them. Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city. Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa
◆返信日 2024年4月11日木曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.2アメリカ合衆国からVeronicaひとり旅Deluxe, Guest room, 1 King, Garden view, Balcony2024年2月 | 2泊滞在
“Perfect pool and ocean front but still in transition. ”
This hotel just transitioned to a Marriott about 4 months ago. The pool and beachfront are exceptional. The bed is so cozy and soft as are the pilllows and robe. I booked an ocean view king room and it wasn’t worth the extra money as there were buildings in front of me and you could get a peek of the ocean but it’s not worth it as you can just go down and be physically at the pool and ocean. Here’s more details if you want to see a few of the glitches. I’d stay again but I’m sure these will be improved in time. Overall, I enjoyed my time here, however there were a few areas that could use improvement. First, the staff noise in the mornings was quite disruptive, with yelling and giggling heard while they moved beds and cleaned rooms. I would kindly request that staff be reminded to keep noise levels down for sleeping guests. Second, I noticed on several occasions the smell of burning materials outside, which even set off the fire alarm at one point. The smoke and smell of burning trash or landscape debris took away from the otherwise fresh, beachfront atmosphere. Perhaps they could consider alternative ways to dispose of these materials safely. Regarding the in-room amenities, I appreciated the coffee and tea provided, however there were no proper cups, only water glasses that burned your hand with hot coffee. Providing mugs could make the coffee experience much better. I also wanted to use the tonic water from the minibar but there was no bottle opener. A simple bottle opener attached in each room would be very helpful. I asked the room manager who provided a bottle opener. The staff were extremely kind and when there were issues with my air conditioner (they came up and fixed it a couple of times but at one point I was out of my room for a bit…I didn’t want to change rooms once I’d unpacked) once they fixed the aircon there were strong moldy smells in my room. I was going to book another week but only booked one more day as I had friends in the area and then changed hotels. communication was very challenging with the language barrier. Additional English training could make things smoother, especially for international guests. While I appreciate that the resort is transitioning, each room should be thoroughly checked and repaired before allowing guests to stay there. With some extra care and attention to these details, they can provide an exceptional guest experience. —— Need more details…. - The pool was just beautiful, with attentive staff swiftly changing out towels and cleaning chairs as soon as guests left. I never had to hunt for a lounge chair. - Hue greeted me by name each time I visited the bar, often having my usual drink order ready within moments. Her personal touch really impressed me. - From 12-4pm, I loved taking advantage of the generous happy hour specials. The deals kept me ordering drinks and enjoying the ambiance rather than leaving the resort, which I'm sure helps revenue. - The breakfast buffet was incredible, with the widest selection I've ever seen. The staff beamed with pride as they talked about their cage-free eggs and artisan offerings. I could tell they loved their jobs. - Every security guard, front desk agent, and doorman I encountered was sincerely friendly and eager to call a cab or give directions. As a solo female traveler I really appreciated how welcome they made me feel. - With ample staffing, I think the shuttle could easily offer hourly service instead of just 4 times a day. I often had to wait around 30+ minutes for a ride. Also, the shuttle blocked the main entrance, forcing me to haul luggage up the stairs from the taxi drop-off area. - Such a treat to have washcloths and tissues stocked in the room - not a standard amenity in Europe or Asia in my experience! - I'm only a Silver elite member, so I was pleasantly surprised by the recognition and perks. The program seems better suited to families and timeshare guests than road warriors though. I'm
◇投稿日 2024年2月21日水曜日◇Dear Veronica, Thank you for choosing to stay at Renaissance Hoi An Resort & Spa and sharing details about your recent experience with us. At Renaissance Hoi An Resort & Spa, we always strive to deliver a memorable experience for our guests. Unfortunately, we were unable to meet your expectations during your most recent stay with us, and for that, we would like to extend our sincere apologies. Please rest assured that your feedback has been shared and taken onboard wholeheartedly by our management team for future improvements. Once again, we deeply apologize for your experience. We hope to one day have a chance to welcome you back and make amends. Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa
◆返信日 2024年2月23日金曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.6ロシアからSergey家族旅行3 Bedroom Villa, Bedroom 1: 1 King, Bedroom 2: 1 King, Bedroom 3: 2 Twin, Ocean view2023年12月 | 4泊滞在
“Great stuff! Awful vila”
The place is nice, stuff is very helpful, food is good with variations but vila is very smelly with mould and humidity is very high, around 90 percents, so it’s very uncomfortable to live in such vila. The administrator told us that it’s there first priority and hope they will fix these issues.
◇投稿日 2024年1月7日日曜日◇Dear Sergey, Thank you for choosing to stay at Renaissance Hoi An Resort & Spa and sharing details about your recent experience and your constructive feedback. At Renaissance Hoi An Resort & Spa, we always strive to deliver a memorable experience for our guests. Unfortunately, we were unable to meet your expectations during your most recent stay with us, and for that, we would like to extend our sincere apologies. Please rest assured that your feedback has been shared and taken onboard wholeheartedly by our management team for future improvements. We hope to one day have a chance to welcome you back and make amends. Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa
◆返信日 2024年1月8日月曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 3.8ベトナムからNguyenカップル2023年9月 | 2泊滞在
“Bad room service, delicious breakfast”
Dịch vụ Buồng phòng không tốt. Booking tôi đề nghị ghép giường nhưng đến nơi không set up sẵn. Buồng phòng dọn vệ sinh không sạch. Điện thoại trong phòng hỏng Hồ bơi không có khu vực dành cho trẻ em
◇投稿日 2023年9月7日木曜日◇Xin chào Quý khách! Lời đầu tiên xin cho phép Ban quản lý khu nghỉ dưỡng được gửi lời cảm ơn Quý khách đã chọn Vinpearl Resort and Spa Hoi An trong kỳ nghỉ vừa qua. Cảm ơn Quý khách đã phản hồi về chất lượng dịch vụ hiện tại. Chúng tôi hy vọng Gia đình đã có trải nghiệm tốt hơn tại khách sạn của chúng tôi, nhưng theo thông tin phản hồi như trên thì phía khu nghỉ dưỡng cần cải thiện dịch vụ của mình hơn.Với mọi khách hàng, khu nghỉ dưỡng luôn cố gắng cung cấp trải nghiệm tốt nhất. Và việc đánh giá dịch vụ của Quý gia đình luôn là tiền đề để ban quản lý khách sạn có thể cải thiện dịch vụ được tốt và phù hợp hơn trong thời gian tới. Khu nghỉ dưỡng luôn mong muốn sẽ có cơ hội để chào đón Gia đình mình một lần nữa. Chân thành cảm ơn Quý khách và hẹn gặp lại. Trân Trọng, Tán Thị Hồng Giám Đốc Vận Hành
◆返信日 2023年9月8日金曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.8アメリカ合衆国からChinカップルジュニア キングスイート シービュー2023年8月 | 3泊滞在
“Wonderful resort”
The resort was very nice and clean. Staff were very attentive and helpful. We did a couple 120 minutes massage and it was the best!!
◇投稿日 2023年8月27日日曜日◇Dear Sir/Madam, We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you. We look forward to seeing you again among us. Yours very truly, Tan Thi Hong Director Of Operation
◆返信日 2023年8月29日火曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 1.8韓国からEUNHA大きなお子様連れの家族旅行2023年8月 | 2泊滞在
“許容”
The accommodation seems to be good, but the cleanliness is disappointing, and the service mind of the staff is poor. If there is not a lot of discount, I think I will use another accommodation next time
◇投稿日 2023年8月20日日曜日◇Dear Ms EUNHA, We do sincerely apologize for the less positive impression and experience you encountered for the first few days. We are very regret that the service recovery action could not make up for all the inconvenience. Please rest assured that your feedback is greatly appreciated and will be taken seriously in order to improve the level of service provides to our guests in the future. We hope to have another chance to welcome you and your family back to our resort so we can make it up for your experience. Should you need any further assistance, please do not hesitate to contact us. Sincerely, Tan Thi Hong Director Of Operation
◆返信日 2023年8月21日月曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 3.2ベトナムからMinhグループ旅行者2023年6月 | 1泊滞在
“Had potential but experience heavily affected by a noisy event at the resort ”
We booked a 3 bedroom villa for the sake of tranquility and privacy, however, there was a company event happened infront of our villa (and other villas as well) which blasted an insane level of noise and (bad) club music from 7PM to 9:30PM. Completely ruined our night when we were seeking for quietness, we got an insufferable experience instead.
◇投稿日 2023年6月27日火曜日◇Dear Mr/Mrs. Minh, Thank you for sharing your feedback on your recent stay with us at the resort. We were dismayed to learn that we were not fully able to meet your expectation and various levels. Feedback like yours helps us to continuously improve our product and service to our guests. We have shared and discussed your observations with the respective managers, and will take necessary action correct the shortcoming. We do hope to have an opportunity to welcome you and your family back to the resort to show you the improvement we have made. Once again, Thanks to your precious comments and I hope to see you again soon. Warm Regards, Tan Thi Hong Director Of Operation
◆返信日 2023年6月28日水曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0ベトナムからTrungグループ旅行者2023年6月 | 2泊滞在
“Sẽ còn quay lại lần sau”
Về cơ bản mọi trải nghiệm đều rất tốt. Staff hỗ trợ rất tốt trong quá trình lưu trú. Khách sạn sạch sẽ và khuôn viên rất đẹp. Đồ ăn sáng ở mức độ ổn. Đây là trải nghiệm tuyệt vời.
◇投稿日 2023年6月25日日曜日◇Xin chào Quý Khách, Cám ơn Anh/Chị đã chia sẻ cảm nhận của mình về kỳ nghỉ tại Vinpearl Resort & Spa Hội An. Chúng tôi tin chắc rằng những lời khen ngợi về chất lượng dịch vụ phục vụ, thái độ của nhân viên cũng như những chia sẻ của anh chị và gia đình là nguồn động viên rất lớn cho chúng tôi tiếp tục làm việc, nâng cao chất lượng dịch vụ để mang lại những sản phẩm dịch vụ tốt hơn nữa cho Khách Hàng. Chúng tôi rất vui khi gia đình Anh/chị đã đang có một kì nghỉ trọn vẹn. Một lần nữa chân thành cảm ơn Anh/Chị và rất mong được đón tiếp gia đình mình quay trở lại với Vinpearl trong thời gian sắp tới. Trân trọng, Tán Thị Hồng Giám Đốc Vận Hành
◆返信日 2023年6月26日月曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0カナダからEric大きなお子様連れの家族旅行2023年6月 | 2泊滞在
“Great place”
Very clean, staff is amazing 😍
◇投稿日 2023年6月22日木曜日◇Dear Mr./Ms Eric, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests Sincerely, Tan Thi Hong Director Of Operation
◆返信日 2023年6月23日金曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0ベトナムからThuyカップル2023年5月 | 1泊滞在
“最高!”
Beautiful pool, nice staff
◇投稿日 2023年6月13日火曜日◇Dear Mr./Ms Thuy, Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can go extra mile to create an amazing experience to you and your family. We hope to be able to welcome you back in the near future . Sincerely, Tan Hong(Ms) Director Of Operation
◆返信日 2023年6月13日火曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0ベトナムからDajanaカップル2023年6月 | 2泊滞在
“Amazing!”
We really enjoyed our stay at Vinpearl resort. The room was spacious, the facilities were clean and big and the stafd was very friendly. The breakfast buffet consisted of many different food options and it was delicious! The gym had many equipments for training and the pool was quite big and included some water activities such as basketball and football. We really enjoyed our stay and would definitely come back!
◇投稿日 2023年6月13日火曜日◇Dear Mr./Ms Dajana, Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can go extra mile to create an amazing experience to you and your family. We hope to be able to welcome you back in the near future . Sincerely, Tan Hong(Ms) Director Of Operation
◆返信日 2023年6月13日火曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 3.6インドからDinesh大きなお子様連れの家族旅行2023年1月 | 2泊滞在
“すごく良い”
Very good hotel but staff is not good. Need to improve their reception staff who does not understand guest welcoming & greetings.
◇投稿日 2023年6月9日金曜日◇Dear Mr/Mrs. Dinesh, Thank you for sharing your feedback on your recent stay with us at the resort. We were dismayed to learn that we were not fully able to meet your expectation and various levels. Feedback like yours helps us to continuously improve our product and service to our guests. We have shared and discussed your observations with the respective managers, and will take necessary action correct the shortcoming. We do hope to have an opportunity to welcome you and your family back to the resort to show you the improvement we have made. Once again, Thanks to your precious comments and I hope to see you again soon. Warm Regards, Tan Thi Hong Director Of Operation
◆返信日 2023年6月11日日曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.0韓国からChoi大きなお子様連れの家族旅行3ベッドルーム ヴィラ2023年4月 | 2泊滞在
“Good”
Good 대만족
◇投稿日 2023年5月1日月曜日◇Dear Mr./Ms Choi, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and services. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2023年5月2日火曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.8アメリカ合衆国からThienカップル2023年4月 | 1泊滞在
“Great resort”
Had the opportunity to stay at this wonderful resort. It has everything you need. Staff was very good.
◇投稿日 2023年4月23日日曜日◇Dear Mr. Thien, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and services. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2023年4月26日水曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0アメリカ合衆国からShelaカップル2023年4月 | 2泊滞在
“1st rate ”
This resort was beautiful. From the moment we entered the building, we were treated like royalty. Upon checking in, we sat and had a drink. We asked for an upgrade in our room and were shown our option. We took it. It was a corner room with 2 balconies , a private bedroom and 2 bathrooms. The pool was a perfect temperature and not a lot of people when we stayed. The gym facility was equipped with very nice equipment/ machines. The restaurant food and staff were great. We were only there 2 nights, but wish we could have stayed longer. We highly recommend anyone to stay.
◇投稿日 2023年4月23日日曜日◇Dear Ms Shela, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and services. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2023年4月26日水曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0韓国からchanghwanひとり旅2023年4月 | 2泊滞在
“Fantastic resort”
If i will go to Danang again, i reservate this resort too
◇投稿日 2023年4月22日土曜日◇Dear Mr./Ms changhwan, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and services. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2023年4月23日日曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0イギリスからDanika家族旅行3ベッドルーム ヴィラ2023年4月 | 5泊滞在
“We loved it! ”
Such a relaxing stay in the villa. Thank you!
◇投稿日 2023年4月17日月曜日◇Dear Mr./Ms Danika, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and services. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2023年4月18日火曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.8シンガポールからJessie家族旅行2023年3月 | 5泊滞在
“Wonderful stay ”
Without a doubt would stay again! The villas are absolutely perfect for families/ groups. We had such an amazing stay. The staff was lovely, the spa was exceptional, the buffet had tons of bfast options and the main pool- wow! The staff were just so accommodating and helpful. We would definitely stay here again! It’s a quick 10 min drive into town and taxis were always readily available if you weren’t organized enough to jump on the hotel shuttle!
◇投稿日 2023年4月11日火曜日◇Dear Ms Jessie, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and services. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2023年4月12日水曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.6ベトナムからDONGビジネス2023年3月 | 3泊滞在
“Relex place”
If you want to go rest then recommend here
◇投稿日 2023年4月11日火曜日◇Dear Mr/Ms Dong, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and services. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2023年4月12日水曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからRevathiグループ旅行者3ベッドルーム ヴィラ2023年4月 | 3泊滞在
“Amazing view ”
We went as a group of 6 , had an amazing time at the 3 bedroom villa . It was huge and spacious , so relaxing.
◇投稿日 2023年4月9日日曜日◇Dear Mr/Ms Revathi , Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and services. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2023年4月10日月曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.6韓国からhyeカップルデラックス キング2023年4月 | 2泊滞在
“good”
so good
◇投稿日 2023年4月8日土曜日◇Dear Ms Hye, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and services. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2023年4月10日月曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.6韓国からhyeカップル2023年4月 | 2泊滞在
“good”
So good
◇投稿日 2023年4月8日土曜日◇Dear Ms Hye, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and services. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2023年4月10日月曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.8ポーランドからViolettaカップル2023年3月 | 5泊滞在
“I recommend the villa with private pool”
The villa with private pool is a wonderful idea - the villa is huge and the private pool with terrace is just perfect. Rooms and bathrooms are big, with everything you need (even umbrellas in case of rain). Breakfast buffet is tasty (a variety of food/drinks). The fitness room is really nice and the Staff is friendly. The hotel area is taken care of and looks beautifully with its green trees, bushes, flowers etc. The were almost no mosquitos there (we could see a mosquito spraying Staff member in action). The only drawback during our stay was the room service which delivered 2 (out of 6) times wrong food to our villa - however, a compassionate Lady from Restaurant delivered extra fruit plate as a compensation afterwards. It is definitely worth the money and I would consider it again in case I come to Vietnam one day.
◇投稿日 2023年4月1日土曜日◇Dear Ms Violetta , Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and services. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2023年4月1日土曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.4韓国からKimひとり旅2022年7月 | 2泊滞在
“좋아요”
Good
◇投稿日 2023年1月12日木曜日◇Dear Sir/Madam, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2023年1月13日金曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 2.6ベトナムからHaesuk家族旅行3ベッドルーム ヴィラ オーシャンビュー2023年1月 | 1泊滞在
“Choose other hotels with the money!”
우선 3베드룸 단독 빌라에 묵는데, 욕조 마다 청소불량으로 머리카락이 몇개씩 붙어있음. 욕조 3개중 하나는 플러그 고장으로 물을 받을 수 없음. 그리고 온수 스위치 고장으로 온수사용 불가, 서비스맨들이 스위치를 교체해 주고 갔지만, 기본적 설계가 불량인지 온수가 냉수로 바뀌는 탓에 온수로 욕조하나를 못받는다. 그리고 다른 베드룸에서도 온수용량 부족으로 온수가 나오지 않음. 누가 3룸 빌라 빌리면서 이런 서비스를 생각이나 했겠나? 7명 씻는데 급샤워로 대충 씻고 또 기다렸다 또 한명... 이 빌라만 그런지. 모처럼 나선 해외여행이 이렇게 짜증날 지 누가 알았겠나? 이 돈 들여 절대 다시는 안온다. 여기 오시려는 분은 다른 곳 가세요. First of all, I stayed in a 3-bedroom villa, and there were several hairs attached to each bathtub due to poor cleaning. One bathtub bottom plug has a problem, so it can't hold water and just drains. Also, hot water didn't come out well due to the malfunction of the hot water switch. Servicemen replaced the switch, but I guess the basic design of hot water for the villa is not enough and while the bathtub was being filled, all of the sudden, hot water changed to cold water, so I failed to get even one single bathtub filled with hot water. Also, if hot water is used in another room, hot water does not come out in the other bedrooms due to insufficient hot water capacity. And nobody explained the switch, we don't know the fact that people have to turn the switch on whenever using hot water. Weird. Who could have thought of the poor facility while renting a 3-room villa? Is this the reason that people pay a lot of money for a short-time use only? It took too long time for 7 people to wash. but we all just took a quick shower roughly before hot water came cold, keeping waiting in line, and then another person... I am not sure it could happen only in just this villa. Who would know that my long-awaited overseas trip would be so irritating? If I knew this, with the amount of my money for the villa I would never be here. If you have this hotel on your mind to come, I recommand to think twice.
◇投稿日 2023年1月7日土曜日◇Dear Mr. Haesuk, Thank you for sharing your feedback on your recent stay with us at the resort. We were dismayed to learn that we were not fully able to meet your expectation and various levels. Feedback like yours helps us to continuously improve our product and service to our guests. We have shared and discussed your observations with the respective managers, and will take necessary action correct the shortcoming. We do hope to have an opportunity to welcome you back to the resort to show you the improvement we have made. Once again, Thanks to your precious comments and I hope to see you again soon. Warm Regards, Tan Thi Hong Director Of Operation
◆返信日 2023年1月10日火曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 2.0ベトナムからHaesuk家族旅行3ベッドルーム ヴィラ オーシャンビュー2023年1月 | 1泊滞在
“Choose other hotels with the money!”
우선 3베드룸 단독 빌라에 묵는데, 욕조 마다 청소불량으로 머리카락이 몇개씩 붙어있음. 욕조 3개중 하나는 플러그 고장으로 물을 받을 수 없음. 그리고 온수 스위치 고장으로 온수사용 불가, 서비스맨들이 스위치를 교체해 주고 갔지만, 기본적 설계가 불량인지 온수가 냉수로 바뀌는 탓에 온수로 욕조하나를 못받는다. 그리고 다른 베드룸에서도 온수용량 부족으로 온수가 나오지 않음. 누가 3룸 빌라 빌리면서 이런 서비스를 생각이나 했겠나? 7명 씻는데 급샤워로 대충 씻고 또 기다렸다 또 한명... 이 빌라만 그런지. 모처럼 나선 해외여행이 이렇게 짜증날 지 누가 알았겠나? 이 돈 들여 절대 다시는 안온다. 여기 오시려는 분은 다른 곳 가세요. First of all, I stayed in a 3-bedroom villa, and there were several hairs attached to each bathtub due to poor cleaning. One bathtub bottom plug has a problem, so it can't hold water and just drains. Also, hot water didn't come out well due to the malfunction of the hot water switch. Servicemen replaced the switch, but I guess the basic design of hot water for the villa is not enough and while the bathtub was being filled, all of the sudden, hot water changed to cold water, so I failed to get even one single bathtub filled with hot water. Also, if hot water is used in another room, hot water does not come out in the other bedrooms due to insufficient hot water capacity. And nobody explained the switch, we don't know the fact that people have to turn the switch on whenever using hot water. Weird. Who could have thought of the poor facility while renting a 3-room villa? Is this the reason that people pay a lot of money for a short-time use only? It took too long time for 7 people to wash. but we all just took a quick shower roughly before hot water came cold, keeping waiting in line, and then another person... I am not sure it could happen only in just this villa. Who would know that my long-awaited overseas trip would be so irritating? If I knew this, with the amount of my money for the villa I would never be here. If you have this hotel on your mind to come, I recommand to think twice.
◇投稿日 2023年1月7日土曜日◇Dear Mr. Haesuk, Thank you for sharing your feedback on your recent stay with us at the resort. We were dismayed to learn that we were not fully able to meet your expectation and various levels. Feedback like yours helps us to continuously improve our product and service to our guests. We have shared and discussed your observations with the respective managers, and will take necessary action correct the shortcoming. We do hope to have an opportunity to welcome you back to the resort to show you the improvement we have made. Once again, Thanks to your precious comments and I hope to see you again soon. Warm Regards, Tan Thi Hong Director Of Operation
◆返信日 2023年1月10日火曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.8アメリカ合衆国からAnh大きなお子様連れの家族旅行2023年1月 | 3泊滞在
“Staff really nice”
Staff really nice
◇投稿日 2023年1月6日金曜日◇Dear Sir/Madam, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director of Operation Tan Thi Hong
◆返信日 2023年1月7日土曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 3.6韓国からJuheeひとり旅2022年12月 | 5泊滞在
“It's ok,, not recommended”
The foods in this resort are all really bad.. I don't really comment about the foods but it was barely edible but not worth it for the 5-star hotel. The staffs are very friendly but it looked like they want only tips everytime. I wouldn't recommend this hotel for many reasons and there are many Korean. Almost only Korean :)
◇投稿日 2023年1月4日水曜日◇Dear Ms. Juhee, Thank you for sharing your feedback on your recent stay with us at the resort. We were dismayed to learn that we were not fully able to meet your expectation and various levels. Feedback like yours helps us to continuously improve our product and service to our guests. We have shared and discussed your observations with the respective managers, and will take necessary action correct the shortcoming. We do hope to have an opportunity to welcome you back to the resort to show you the improvement we have made. Once again, Thanks to your precious comments and I hope to see you again soon. Warm Regards, Austin Stanley Robinson General Manager
◆返信日 2023年1月5日木曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは参考になりましたか? 1人のユーザーが良かったと評価しています。| - 5.0インドからvijaytaひとり旅2022年12月 | 1泊滞在
“最高!”
Beautiful property with lovely staff. Very good facilities and staff for spa as well. Loved it.
◇投稿日 2022年12月30日金曜日◇Dear Sir/Madam, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, General Manager Austin Stanley Robinson
◆返信日 2022年12月31日土曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.6ベトナムからVan家族旅行2022年2月 | 1泊滞在
“Perfect place”
You should visit this place for your holiday. It is very nice.
◇投稿日 2022年11月29日火曜日◇Dear Sir/Madam, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, General Manager Austin Stanley Robinson
◆返信日 2022年12月1日木曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0ベトナムからkenji家族旅行2022年7月 | 2泊滞在
“Excellent experience ”
My family includes 2 and 6 years boys and I enjoyed very much at this wonderful hotel!! Not only enjoyable swimming pool, but breakfast, play room, amenities in our room are really satisfied with us. Kind staff always helped and smiled our kids. We all recommend this hotel to everyone with great confidence!!
◇投稿日 2022年7月31日日曜日◇Dear Mr.Yoshida Kenji, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2022年7月31日日曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.4オーストラリアからDamienカップル2022年6月 | 2泊滞在
“Luxury”
The location was not special, you go here to be at Vinpearl. I enjoyed everything from the pool to the room, and the complimentary foot massage. During the day I went to the amusement park (I forget it’s name but the hotel provides transport) The only surprise was that my companion and I could not share the spa together because they are separated to mens and womens. But on that point they were otherwise incredible. The buffet was a blend of western and Asian food, but other than the breakfast buffet I felt the prices for food was a little high. There weren’t really any other options locally either, unless you enjoy street food (and I try not to)
◇投稿日 2022年7月11日月曜日◇Dear Mr. Damien, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
◆返信日 2022年7月12日火曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0ベトナムからDuyenグループ旅行者2022年5月 | 1泊滞在
“Great place”
Villa for group is great. Nice place for vacation
◇投稿日 2022年6月11日土曜日◇Dear Ms Duyen, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to ontinue delivering exceptional and personalised services to our guests. Sincerely, Tan Thi Hong General Manager
◆返信日 2022年6月11日土曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0ベトナムからchiカップルデラックスキングベッド バルコニー付2022年6月 | 1泊滞在
“Relax”
Very quiet relax location
◇投稿日 2022年6月10日金曜日◇Dear Sir/Madam, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to ontinue delivering exceptional and personalised services to our guests. Sincerely, Tan Thi Hong General Manager
◆返信日 2022年6月10日金曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.8ベトナムからDung家族旅行2022年5月 | 2泊滞在
“Wonderful experience”
Staffs are so nice and kind. I love this place.
◇投稿日 2022年5月30日月曜日◇Xin Chao Ms. Dung, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you and your family once again in near future. Sincerely, Tan Thi Hong General Manager
◆返信日 2022年5月31日火曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0ベトナムからThụy家族旅行2022年4月 | 1泊滞在
“最高!”
Very good
◇投稿日 2022年4月28日木曜日◇Xin chào Quý khách ! Chúng tôi xin chân thành cám ơn quý khách đã tin tưởng lựa chọn Vinpearl Resort & Spa Hoi An làm địa điểm nghỉ dưỡng cho gia đình. Phản hồi tích cực của chị về khách sạn là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên chúng tôi. Chúng tôi luôn nỗ lực nhằm nâng cao chất lượng dịch vụ của mình hơn ngày một tốt hơn và hi vọng sẽ sớm chào đón lại chị trong ngày gần nhất. Kính chúc chị và gia đình dồi dào sức khỏe và luôn tràn đầy hạnh phúc. Trân trọng, Tán Thị Hồng Tổng Quản Lý
◆返信日 2022年4月29日金曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.6ベトナムからMartin家族旅行2022年4月 | 2泊滞在
“nice resort”
It's very nice resort and amongst the best Vinpearl experience from all of Vinpearl facilities.
◇投稿日 2022年4月12日火曜日◇Xin Chao Mr.Martin, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you and your family once again in near future. Sincerely, Tan Thi Hong General Manager
◆返信日 2022年4月13日水曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0ベトナムからVU家族旅行2022年2月 | 1泊滞在
“最高!”
Check in hơi chậm
◇投稿日 2022年2月3日木曜日◇Xin chào Quý Khách ! Chúng tôi xin chân thành cám ơn quý khách đã tin tưởng lựa chọn Vinpearl Resort & Spa Hoi An làm địa điểm nghỉ dưỡng cho gia đình. Phản hồi của quý khách chính là món quà để chúng tôi luôn nỗ lực nhằm nâng cao chất lượng dịch vụ của mình ngày một tốt hơn và hi vọng sẽ sớm chào đón lại quý khách trong ngày gần nhất. Kính chúc quý khách và gia đình dồi dào sức khỏe và luôn tràn đầy hạnh phúc. Trân trọng
◆返信日 2022年2月5日土曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.4ベトナムからVinSmartカップル2021年4月 | 1泊滞在
“A good resort in general”
I booked 1 night via Agoda, they offered free airport pickup service. You can ask the receptionist to book bus to go to Hoi An acient town with only around 5$ for round trip/person; and bus to Vinwonders is free, just need to book with the resort in advance. We told them that we're on honeymoon so staff set up our bed with roses, towel swan, and even a tiramisu cake. Kinda impressive cause it's free too. In the room I asked for 1 pizza "Phở" with beef and didnt expect it to be that great taste, highly recommended for anyone. Room is clean and facility is good, pool has good view and very comfortable with bed. The only thing that I complaint is they dont have enough staff. There're only 2 people in check in place, sometimes 1 is disappeared so you may need to wait for a while.
◇投稿日 2021年5月2日日曜日◇Xin Chao our value guests, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you and your family once again in near future. Sincerely, Phap Le Front office Manager
◆返信日 2021年5月21日金曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.8韓国からYongheeカップル2019年10月 | 2泊滞在
“worth to stay”
reasonable price, cozy and kind staffs
◇投稿日 2021年3月8日月曜日◇Xin Chao our value guests, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you and your family once again in near future. Sincerely, Phap Le Front office Manager
◆返信日 2021年3月24日水曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 2.2アメリカ合衆国からPaulカップル2019年10月 | 2泊滞在
“Dirty bathroom”
The resort was far from town and taxi was pricy. Although staffs changed my room because of black mold around shower and sink, new room was not better. It took a bit of cleaning by cleaning crew before black mold was removed. The resort is large but felt empty. Hallways lightning is inadequate because they were not on. Staffs were too serious. May be due to lack of smile. Pool Attendants at the bar were more focus on going somewhere else to chat than serving guests. I actually had to go to the bar looking for pen to sign the bill. Should have left the bill unpaid :(((
◇投稿日 2019年10月10日木曜日◇Xin Chào Mr. Paul, Thank you for choosing to stay at Vinpearl Resort & Spa Hoi An and taking your time to share your experience during your visit. We are sorry to learn that you had encountered some challenges during your stay with us and the impact it had on your overall comfort. Please accept our sincere apologies for any in convenience caused you. Your feedback allows us the chance to improve our guest experience, and we truly appreciate you sharing it with us. We hope you will reconsider another visit and allow us the opportunity to better your stay. Sincerely, Thoa Nguyen General Manager
◆返信日 2019年10月10日木曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは参考になりましたか? 1人のユーザーが良かったと評価しています。| - 4.0オーストラリアからYen家族旅行2019年7月 | 2泊滞在
“Nice villa with private pool”
Typical Vinpearl quality - classy decor. Though beach front, no swimming allowed. Very good buffet. Location is not walking distance to town centre but nice and tranquil so depends on what you’re after.
◇投稿日 2019年7月13日土曜日◇Xin chào Ms. Yen, Many thanks for sharing such a detail feedback about your recent stay with us. It's our great honor to know that we have exceeded the guest's expectation and successfully delivers a good guest's experience while staying with us at Vinpearl. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again. Sincerely, Thoa Nguyen General Manager
◆返信日 2019年7月13日土曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.4香港からOI大きなお子様連れの家族旅行2019年6月 | 2泊滞在
“Clean spacious villa!.. Relaxing!”
Pros: The 3 bedroom villa are new and clean. The beds are comfy. The main pool is big. Staff are friendly and helpful. Cons: No plates, cutlery, cookware in the kitchen. It’s very inconvenient. It supposed we cannot cook in the villa as there are no cooking equipment. No floaty available. There is no beach. The nearest beach is ah bang beach, they offer free shuttle bus. Location is a bit far from the city centre.
◇投稿日 2019年7月5日金曜日◇Xin chào Mr/Ms. OI, We are incredibly grateful that you took the time out to leave us this review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. Once again, thank you for choosing us and we look forward to serving you again. Sincerely, Thoa Nguyen General Manager
◆返信日 2019年7月13日土曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 3.6アメリカ合衆国からYingグループ旅行者2019年4月 | 3泊滞在
“Good value for money but inconsistent service ”
My friend and I had a good time at this resort in general. However, the service offered in the concierge and reception were very inconsistent. Since it was the first time for us to be in the city so we needed a lot of recommendations from the staffs in terms of restaurants or activities nearby, however most of the time there was no one at the concierge counter and therefore unable to answer our query. Sometimes we had to go to the doorman to ask for help. Also, since we booked Spa appt on the last day of our stay between 10:30-12, so we requested for an one hour extension of check out time, as the hotel was not full at all. However, the reception called and asked us to change our spa booking to 10am instead of granting a merely one hour late checkout... which we were quite surprised since we were there to attend their spa service. On the other hand, the staff Hanna at the concierge who helped us check in had been super friendly and helpful!
◇投稿日 2019年4月8日月曜日◇Xin Chào Mr/Ms. Ying, Thank you for choosing to stay at Vinpearl Resort & Spa Hoi An and taking your time to share your experience during your visit. We are sorry to learn that you had encountered some challenges during your stay with us and the impact it had on your overall comfort. Please accept our sincere apologies for any in convenience caused you. Your feedback allows us the chance to improve our guest experience, and we truly appreciate you sharing it with us. We hope you will reconsider another visit and allow us the opportunity to better your stay. Sincerely, Thoa Nguyen General Manager
◆返信日 2019年7月13日土曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは参考になりましたか? 1人のユーザーが良かったと評価しています。| - 2.8ベトナムからThangカップル2019年2月 | 3泊滞在
“普通”
1) Entire corridor carpet in my floor is nit qualified for a 4/5* hotel. It isn't clean (that can not be fixed) and smell bad. It looks like we are living in a simple guesthouse. 2) Hotel doesn't have beach for swimming or playing. 3) The hotel rate is about double or triple higher than other 5* hotels/resorts nearby.
◇投稿日 2019年2月10日日曜日◇Xin Chào Mr. Thang, Thank you for choosing to stay at Vinpearl Resort & Spa Hoi An and taking your time to share your experience during your visit. We are sorry to learn that you had encountered some challenges during your stay with us and the impact it had on your overall comfort. Please accept our sincere apologies for any in convenience caused you. Your feedback allows us the chance to improve our guest experience, and we truly appreciate you sharing it with us. We hope you will reconsider another visit and allow us the opportunity to better your stay. Sincerely, Thoa Nguyen General Manager
◆返信日 2019年7月13日土曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは参考になりましたか? 2人のユーザーが良かったと評価しています。| - 4.8タイからTedカップル2019年2月 | 3泊滞在
“Relaxation & Pampering”
My wife and I decided to splurge while on vacation in Da Nang and decided to stay here. First, Hoi An is worth the visit and if you want some pampering this is the place to stay. Our room was great with a view of the pool and ocean, but of course, every room has a view of the ocean. The staff was attentive to all our needs and went above an beyond in helping us. The pool is very big and great after a day of sightseeing. One thing to note is that there is no beach, but waking up to the sound of the ocean was great. If you want to go to the beach, they offer free shuttle buses to the beach and Hoi An city. I could go on about how great this place is, but I will end with the fact that there is a mini-mart on the premises selling what you would expect from marts; beers, water, snacks, etc. I definitely recommend this hotel.
◇投稿日 2019年2月2日土曜日◇Dear Ted , I'm pleased to hear that you have had a great stay with us at Vinpearl Hoi An Resort & Spa and I believe my team will continue to strive to achieve even better for all our guests. Thank you for taking time to share this invaluable review to our Hotel and it would definitely cheer up our team spirit. Looking forward to welcoming you and your family once again in 2019 summer. Sincerely yours , Management Board
◆返信日 2019年2月21日木曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.2シンガポールからDaryl大きなお子様連れの家族旅行2018年12月 | 2泊滞在
“Spacious Villa with a widespread of food for breakfast”
The villa was very spacious and well decorated. Breakfast buffet was awesome with a widespread of food to select from. A couple of things which we thought would be great to add on :- 1) Phone in the living / dining room. 2) Provision for dryers to dry clothes. 3) Provision of full length mirrors in the room. 4) It was great gesture to provide Christmas cookies but some of these attracted ants. Perhaps those less sweet cookies would be better. Overall, a very great experience.
◇投稿日 2018年12月22日土曜日◇Xin chào Mr. Daryl, We are incredibly grateful that you took the time out to leave us this review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. Once again, thank you for choosing us and we look forward to serving you again. Sincerely, Thoa Nguyen General Manager
◆返信日 2019年7月13日土曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.6韓国からSUNGカップル2018年8月 | 2泊滞在
“Great!”
This hotel is very clean and new. We had a very peaceful time in there. The breakfast service is also good. Especially vietnam noodle pho was great :) Impressed all staffs are very kind. Wanna visit again! When all facilities(i guess restaurants setting were not finished) settled down.
◇投稿日 2018年8月14日火曜日◇Xin chào Mr. Sung, Many thanks for sharing such a detail feedback about your recent stay with us. It's our great honor to know that we have exceeded the guest's expectation and successfully delivers a good guest's experience while staying with us at Vinpearl. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again. Sincerely, Thoa Nguyen General Manager
◆返信日 2019年7月13日土曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?| - 4.6ドイツからVanカップル2017年5月 | 2泊滞在
“New property”
First at all the location is really far from the old town and everything!!! Staff at the reception are trainee, need improvements. But the restaurant waiters/waitresses are gorgeous, they always come and ask your needs. With the room we had few issues, safety didn't work when we arrive but fixed after 15 mins. The other issue is abut the lighting of the modem on the ceiling (never seen that anywhere), the green and red LED lights are flashing all the time, it's really uncomfortable at night time, when we mentioned to this problem, they covered with a piece of foil, but to be seen at the other night. Breakfast is plentiful and great!
◇投稿日 2017年5月29日月曜日◇Xin Chào Mr. Van, Thank you for choosing to stay at Vinpearl Resort & Spa Hoi An and taking your time to share your experience during your visit. We are sorry to learn that you had encountered some challenges during your stay with us and the impact it had on your overall comfort. Please accept our sincere apologies for any in convenience caused you. Your feedback allows us the chance to improve our guest experience, and we truly appreciate you sharing it with us. We hope you will reconsider another visit and allow us the opportunity to better your stay. Sincerely, Thoa Nguyen General Manager
◆返信日 2019年7月13日土曜日◆ルネッサンス ホイアン リゾート＆スパクチコミ提供元：このクチコミは役に立ちましたか?|
“A new find ”
Convenient pleasant staff comfortable will visit again
Dear Ajay, Many thanks for taking the time to share details of your recent experience with us! On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them. Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city. Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa