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昨年の1月に家族の大人たちと一緒に2つの部屋に滞在しました。ホテルの入口のコンシェルジュチーム、フロント、ハウスキーピング、F&Bチームなど、すべてのスタッフが非常に親切で素晴らしかったです。英語での円滑なコミュニケーションが可能で、簡単な韓国語を話すスタッフもいました。周辺の便利な施設や観光案内も完璧でした。また、ホテルからのオーシャンビューや清潔な部屋の状態、ルーフトッププールとラウンジバーも最高でした。朝食も種類が多く、美味しく、広々として快適でした。ラウンジバーとプールも広くて清潔に管理されており、スタッフが頻繁にチェックして気を配っているのが感じられました。すべてが完璧で素晴らしいホテルで、ぜひおすすめします!市街地から車で5〜10分ほど離れていますが、だからこそ静かで雰囲気を楽しむのに適しており、若くて歩くのが好きな旅行者には歩いて回る場所も十分にあります。徒歩10分以内に銀行がたくさんあり、ATMでの両替を考えている方も心配ありません。ベトナム国内だけでなく、世界的にも素晴らしいサービスとコンディションを誇るホテルです。次回のベトナム旅行では、このホテルに一週間滞在したいです。本当にありがとうございました。ただ一つ、スパマッサージチームは親切でしたが、マッサージ中に携帯電話を使用し、一手でマッサージをしていた方がいました。その方だけでしたが、その点を考慮しても最高のホテルでした。特にフロントのハさんとジャンさんのサービスに感動しました。彼女たちは最高の従業員で、彼女たちのおかげで楽しい時間を過ごすことができました。
私が泊まった部屋は変換器無しでそのまま挿せた。コンセントの数も多くて困らない。部屋も広いし清潔。 枕ふかふか、マットレスが程よい硬さで5日間の滞在が快適でした。
予定より早く到着したが、直ぐに部屋に案内してくれました。 タクシーの手配や夕食時のサービス、全て親切で丁寧です。 スタッフの皆さん、ありがとうございます。 次回も利用したいと思います。
The property is around 10mins from Ha Long city center. Air condition at level 24 where our rooms were situated didn’t work very well. Rooms looked modern and new.
I got this on a last minute deal on Agoda and it was a great stay
I would definitely comeback. Love the infinity swimming pool. Staffs are polite and the breakfast are yummy i stay for 2 nights and ha long bay definitely a heaven for me who hate traffic.
Excellent stay. Staff were extremely helpful.
Nice hotel
We stayed for 3 nights. The staff, particularly Joyce were awesome, helping us with bookings etc. Had a great view, food, on point and very new. I would recommend for sure 👍👍👍👍👍
The pool staff were a little rude to my children but other than that everything was great
Very good hotel and staff. Not related to the hotel but there is not much to do in town apart from doing a cruise
We only stayed one night after our cruise but it was a nice hotel and the breakfast was good.
it's newly built hotel located near Bai Chay where we can find many sea food restaurants and coffee shops. Nice outdoor swimming pool but we couldn't swim due to the cold weather. The Gym equipted with good facilities but quite small. Breakfast is OK, expected to have coffee machine when you are in 5 starts hotel but only ready-to-drink coffee available.
Highly recommended
Dear Ms Hai, Thank you for your feedback and for highly recommending The Watson Premium Ha Long Hotel! We are delighted to hear that you found our staff to be very useful and friendly. It's wonderful to know that our team contributed positively to your stay. We strive to provide excellent service and appreciate your recognition. We hope to have the pleasure of welcoming you back to The Watson Premium Ha Long Hotel in the future. Sincerely, The Watson Premium Ha Long Hotel
Great hotel, we stayed for 2 nights as we didn’t want to rush back to Ha Noi after the Ha Long Cruise. It has all the amenities and the facilities were great. We were here doing the cold season, and it would be ideal if the pool were heated and if sauna/spa is available to use.
Room was spacious and tidy with a lovely view. Rooftop pool and bar with great service
Great room with a view, excellent customer service. Strongly recommend for everyone 👍🏻👍🏻
The Diamond Suite was very nicely done up and feel cozy. It was well maintained. The lobby decor was beautiful and cozy with a lot of sofa. The spread of the breakfast was good. Overall a nice stay, and will recommend this hotel.
Generally a nice hotel.
Nice hotel. Clean room. Friendly staff. Reasonably priced. Breakfast is really good. I would book it again.
Good service, nice and spacious room.
We had a wonderful stay at this beautiful hotel.
This is a perfect stop if you want to spend a night in Ha Long before getting on the cruise. The property is well maintained with a nice restaurant.
The Watson is a 5 star hotel conveniently located in Halong City. It is close to Tuan Chau Marina and also close to good shopping and restaurants. The one thing we enjoyed about our room was the German made bathtub which was of exceptional quality.
This was a very nice hotel. Everything is 5 star. The staff, room, breakfast and the 25th floor pool.
I had to request to be moved to an end unit. Rooms close to the elevators are noisy due to poor soundproofing. I wanted to sleep in one morning and someone called me to remind me that breakfast ends soon. Why do you have to do this? I hate being interrupted with my sleep. I couldn't care less if I miss breakfast!
Dear Julius, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate you bringing your concerns to our attention. We understand that the soundproofing in your initial room did not meet your expectations, and we apologize for any inconvenience this caused. We are glad that we were able to accommodate your request to move to an end unit. We continuously strive to improve our guest experience, and your feedback regarding soundproofing is valuable in this process. Regarding the wake-up call concerning breakfast, we apologize if this interruption was unwelcome. Our intention is to ensure our guests are aware of the breakfast service hours, as it is a popular amenity. We understand that you prefer not to be disturbed, and we will take your feedback into consideration to refine our communication procedures. We value your patronage and hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely, The Watson Premium Ha Lo
Super clean and beautiful - worth it for a few night in spite of halong not being the most interesting area (maybe not was just because of tet)! Staff is wonderful and so is the hotel:))
Staff were particularly helpful especially Joyce who organised a car service as well as other assistance. Well priced and quite new very spacious rooms.
Good stay for one night, not much around the hotel but we were just waiting for our cruise anyway. The hotel lost power when we arrived and we couldn't use the lifts so were stuck on our floor for a while. Breakfast was good.
Dear Connor, Thank you for your feedback on your recent one-night stay at The Watson Premium Hạ Long Hotel. We're glad to hear you had a good stay overall. We apologize for the inconvenience caused by the power outage upon your arrival. We understand that being unable to use the lifts was frustrating, and we appreciate your understanding. We are working to minimize such occurrences in the future. We're pleased to hear you enjoyed the breakfast. We hope you enjoyed your cruise and that you'll consider staying with us again if your travels bring you back to Ha Long Bay. Sincerely, The Watson Premium Hạ Long Hotel
Ok
Amazing must visit
Amazing must visit
Good breakfast, comfy bed, spacious and very clean.
This hotel was amazing, modern, clean and spacious. The staff, in particular Jenny, made our stay very special. They were extremely friendly and helpful and go out of their way to make you feel welcome. The buffet breakfast was awesome, plenty of variety to choose from. Would highly recommend.
Hotel was very simple not as nice as advertized. Room had no balcony. Breakfast was only from 6 to 9. Checkout was at 11am. Very tight and not flexible
Dear Ms Phuong, Thank you for sharing your feedback about your recent stay with us. We are sorry to hear that your experience did not fully meet your expectations. We strive to provide accurate information in our advertisements, and we regret any discrepancies you may have noticed. Regarding the room, we apologize if the lack of a balcony affected your comfort. While not all of our rooms have balconies, we are always happy to assist with room preferences during booking. As for breakfast hours and check-out time, we understand that our schedule may not be as flexible as desired. Your comments have been noted, and we will review our policies to better accommodate our guests' needs in the future. We sincerely hope to have the opportunity to welcome you back and provide an improved experience. Please feel free to contact us directly if you have specific requests or questions about your next stay. Best regards, The Watson Premium Hotel
Hotel is new. Room is clean and beddings are comfortable. Near to port if opt for day cruise. Excellent stay
Great hotel to stay in. Sitting by the roof-top pool, enjoying the cool air and the tranquil atmosphere is a great experience.
Nice hotel, good breakfast,
Feeling not worth the money spent
Dear Ms Mai, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide value for the price, and we regret that you felt it was not worth the money spent. Your comments are important to us, and we will take them into consideration as we continue to improve our services and offerings. If you have specific suggestions or concerns, we would be grateful to hear them. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience. Best regards, The Watson Premium Hotel
Room is spacious and clean. Design is modern. Will be good if there is a shower screen as the whole toilet will be wet after shower. Location is around 8-10 mins drive to Sunworld. Breakfast is good. Overall, a great stay. 👍🏻
The staff were very helpful and went out of their way to accommodate our needs. They even helped us to book a cruise at our request. The rooms were exceptionally clean and the views were breathtaking.
We think we had a better experience plus different view than friends who stayed overnight on the cruise
Good place to stay for a short trip
The most perfect comfortable and clean stay, amazing service and couldn't have been better for our stay in Halong Bay. A couple stay with large spacious rooms, comfortable beds, AC and great facilities. Large shower room with great water pressure and temperature. The rooftop bar was stunning with great pool also, amazing views. Great prices on food and drink and couldn't thank the staff enough for their amazing service. Sarah&Ryan
This was fine. The area is not so great in terms of location. The hotel is nice and new and clean, but nothing exceptional by any means. As a westerner, I would advise to stay elsewhere.
Dear Mr/Ms Mason, Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your honest insights as they help us better understand our guests' experiences and expectations. We are delighted to hear that you found our hotel to be nice, new, and clean. At the same time, we regret that the location and overall experience did not fully meet your expectations. We understand that preferences can vary, and we respect your perspective. Our team is constantly striving to provide exceptional hospitality and to enhance the guest experience. Your feedback motivates us to continue improving and tailoring our services to meet diverse preferences. Should your travels bring you back to the area, we would love the opportunity to host you again and deliver a stay that exceeds your expectations. Please feel free to reach out to us directly if there's anything we can assist you with. Thank you once again for your valuable feedback. Warm regards, The Watson Pr
I would fully recommend Watson Premium as the number choice to stay in Halong Bay. It's excellent value for a 5-star hotel that comes with free breakfast. Everything is spick and span. Reception staff took great pride in their work and excellence in their handling of guests checking in and responses to guests' queries and personal requests' needs. Special Two front-desk staff deserve special mentioning, Ms Jenny and Ms Linh. Their personal attention to checking in guests would make the guests felt so pleased and welcomed to stay in this hotel. My group will definitely wish to stay in this hotel again if we ever visit Halong Bay again. And definitely would recommend this hotel to my friends too. The only feedback to the hotel management is to consider free access to the hotel gym and sauna befitting of an international 5-star rating accomodation. I believe this is the first 5-star rated hotel I stayed that charge a fee for the use of the gym and sauna.
The overall experience was excellent! The pictures in agoda are very accurate, you get good value for money. The room was spacious and comfortable. The staff was very accommodating even for reservations to Yoko Onsen and our bus to Sapa. The pool has an overlooking view of the Halong bay. The price for the food is not too price-y so you could splurge a bit. The breakfast buffet has a lot of variety. Ms. Chanh Ko Chua, helped us and even offered assistance. She made our vacation very memorable. I definitely will recommend this hotel.
As per title, enjoyed my stay here, the swimming pool and the view were great! The room was spacious and clean. Super recommend!!
The hotel is very nice, the room is spacious with beautiful ocean view. The swimming pool is big plus
“Amazing place to stay! But the massage service is the worst in my experience in Vietnam ”
We stayed one night and it was so clean and front staffs were so nice. We really enjoyed staying here but the spa massage was not good. We had 75 minutes full body massage and all of the massage stuffs were using their phone…. And the massage quality was so so…. We even paid the tips without any noticing …. Made our experience a little bit worse staying there……