クチコミ 201 件の総評
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クチコミ 201 件の総評
Great staff, comfy rooms, nice and quiet. Close to attractions. Third time staying here, will be staying here again soon .
Hello David, Thank you for your positive feedback! We're glad to hear that you found our staff to be great, the rooms comfy, and the location convenient. We appreciate your loyalty as a returning guest and look forward to hosting you again soon! Kindly, Samantha Rice Operations Manager
Came to town from 3 hours away for an outpatient procedure. The hotel made the whole experience feel carefree and luxurious. Super comfy beds, complimentary drink coupons (good for N/A AND alcoholic options) complimentary reusable metal bottle and some of the best smelling hotel soap I've ever used!
Hello Kevin, Thank you for choosing to stay with us during your visit for your outpatient procedure. We're delighted to hear that we could make your stay carefree and luxurious. It's wonderful to know that you found our beds comfortable and enjoyed our complimentary amenities, including the drink coupons and a reusable metal bottle. We're thrilled that you appreciated the little details like our hotel soap. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back in the future for another relaxing stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know! Kindly, Samantha Rice Operations Manager
It’s a nice hotel, very stylish but rooms are closed to road, vehicles on the road at night made big noises sometimes. If you like a quiet sleeping environment, not recommended. Staff are nice. No breakfast available.
Hello Lingmei, Thank you for your review and for choosing to stay with us. We're glad to hear that you found our hotel stylish and that you appreciated our friendly staff. We understand that the noises of the city can be overwhelming for those unaccustomed to urban environments, and we apologize for any inconvenience caused by road noise during your stay. We appreciate your feedback and will do our best to address this issue to ensure a more restful experience for our guests in the future. While we don't offer breakfast on-site, we do have freshly made breakfast items available for purchase from Alki Bakery in our pantry area. Additionally, we're always happy to provide recommendations for nearby breakfast places within walking distance of the hotel. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Kindly, Samantha Rice Operations Manager
We enjoyed our stay. Very clean. Nice staff. Parking is expensive but that's Seattle.
Hello Kirsten, Thank you for sharing your feedback! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be clean with friendly staff. We understand that parking in Seattle can be pricey, and we appreciate your understanding of this aspect of city life. We hope to welcome you back for another enjoyable stay in the future! Warm Regards, Samantha Rice Operations Manager
We stayed for one night. Overall the experience was good. The location is near Westlake station so we easily found our way here. They give awayfree bottled water with a cute design and a drink of your choice so that was cool!
Hello Jessa, Thank you for choosing to stay with us and for sharing your experience! We're delighted to hear that you enjoyed our convenient location near Westlake station and our complimentary amenities, including the cute bottled water and drink of your choice. We hope you had a fantastic time exploring Seattle, and we look forward to welcoming you back for another great stay in the future! Warm Regards, Samantha Rice Operations Manager
Love that everything here is tied to pineapple, they got stuff toy in the room with pineapple theme and pineapple water served down in the lobby. We really enjoyed the stay, the welcome drink and the service, but not very much on the gym and the very thin wall. You can literally hear everything outside and it’s just disappointing to learn that the gym is not opening to public for the time we were staying…
Hello Tsz, Thank you for your feedback! We're delighted you enjoyed our pineapple-themed amenities and appreciated our service. We apologize for any inconvenience caused by the thin walls and the gym closure during your stay. Your comments will help us improve, and we hope to welcome you back for an even better experience in the future! Regards, Robin Fiero Rooms Division Manager
I like the lobby good vibe to enjoy group games and have dinner together
Hello MEIO, We're thrilled you enjoyed the vibe of our lobby for group games and dinners! Thank you for sharing your experience, and we hope to welcome you back soon for more fun times together. Regards, Robin Fiero Rooms Division Manager
Good staffs and nice amenities only complaint is shower head water pressure is not too low
Hello MEIO, Thank you for your feedback! We're glad you appreciated our friendly staff and enjoyed our amenities. We apologize for any inconvenience regarding the water pressure in the shower and will look into ways to improve this. We hope to welcome you back soon for an even better experience. Regards, Robin Fiero Rooms Division Manager
Great for enjoyment at night with friends and family with a great game room and the free drink was excellent and a huge place to eat with people I love this hotel
Hello Nicole, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a fantastic time at Hotel Five. We take pride in providing a welcoming atmosphere for friends and family to enjoy together. We hope to have the pleasure of welcoming you back soon for another memorable experience. Regards, Amara General Manager
Location was perfect for everything we were doing. We felt safe and could walk any direction and find food or activities. Staff was pleasant. As all the reviews said in the past, the added activity fee is pretty steep for the basics of WiFi & streaming especially when the fitness room is down.
Hello Jennifer, Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our location convenient for your activities and felt safe exploring the area. It's great to know that our staff contributed to your positive experience. We understand how crucial access to the fitness center is, and we deeply regret that it was closed during your stay. We're genuinely sorry for any disappointment this may have caused. Thank you for taking my call and for allowing me to speak with you. We appreciate your feedback and look forward to the opportunity to serve you better on your next visit. Regards, Amara General Manager
The location of the hotel is convenient to shops, restaurants, and walking distance to Pikes Market. The Staff treat you well and provide excellent customer service. Beautiful hotel with vibrant colors and would stay here again!
Hello Angelique, A big pineapple thank you for your wonderful review! We're thrilled you found our hotel's location as sweet as a ripe pineapple, with easy access to shops, restaurants, and a stroll away from Pike Market. It's heartening to hear that our staff treated you well – we aim to be the pineapple of hospitality! We're delighted you enjoyed our beautiful hotel with vibrant colors; your words are like a burst of pineapple flavor. We look forward to welcoming you back in the future. Regards, Robin Fiero Rooms Division Manager
Quirky and fun hotel with everything we needed. Walkable to most significant sites too. Staff were accommodating and helpful.
Hello Winston, Thank you so much for your positive review! We're delighted to hear that you had a great experience with us. Our staff takes pride in creating a friendly and welcoming environment, and we're thrilled that we exceeded your expectations. It's fantastic to know that our location was just right for you. We look forward to welcoming you again in the future. Regards, Amara General Manager
Loved this hotel will return!
Hello Jessica, Thank you for staying with us and for sharing your feedback. We're delighted that you enjoyed your stay with us. We can't wait to welcome you back soon for another fantastic experience Regards, Amara General Manager
The hotel was funky, quiet, clean, and centrally located. The kids enjoyed the shuffleboard and tabletop games, and all of the staff were very nice. Would stay again.
Hello Ian, Thank you for your review. We're thrilled you enjoyed your stay, and it brings us joy to hear that the kids had a blast with the games. We can't wait to welcome you back for another great experience Regards, Amara General Manager
Hotel 5 was incredibly cozy, with nice amenities and convenient off street parking (for an extra charge). My only complaint was they put me in a room next to the elevator which had a lot of semi noisy traffic both nights throughout the night, but that is a potential problem at any hotel. Would recommend staying here, just request a room away from the elevator.
Hello Gabriel, Thank you for taking the time to share your experience at Hotel Five. We're delighted to hear that you found our establishment cozy, appreciated the amenities, and found the off-street parking convenient, albeit at an extra charge. We understand the importance of a good night's sleep and we sincerely apologize for the inconvenience. Thank you again for choosing Hotel Five, and we hope to have the opportunity to welcome you back in the future. If you decide to stay with us again, please don't hesitate to let us know your room preferences, and we'll do our best to accommodate you. Regards, Amara General Manager
I have my dog with me when I am in town and they're pretty few is definitely affordable and they always provide treats, dog bowls, doggie bags and the funds are my favorite i always get the king suite or the urban suite both of which be are spectacular and will with 200 i will say though the prices vary depending on the dates I've seen the rings cost 500 sine nights which i would not pay and they don't offer a laundry room however I'm pretty sure they do pretty dry cleaning
Hello Daniel, Thank you for your review. Knowing that your experiences with us have been positive is the ultimate reward for our dedicated team. We eagerly anticipate the pleasure of welcoming you back for another delightful stay. And of course, we're looking forward to the joyful reunion with your furry friend on your next visit. Our pet-friendly environment is designed to ensure both you and your four-legged companion feel right at home. About laundry service, we offer dry cleaning services through a trusted third party. Thank you once again for your feedback. We can't wait to provide you and your furry friend with another memorable experience during your next stay. Regards, Amara General Manager
Comfortable bed, great location, coffee in the room. But for this price expected better. Robe had makeup stains on the sleeve though was presented as cleaned after last guest
Hello Dina, Thank you for taking the time to share your feedback. We're pleased to hear that you found our beds comfortable, enjoyed our convenient location, and appreciated the in-room coffee. We apologize for any inconvenience caused by the makeup stains on the robe; this falls below our standards. We took your comments seriously and addressed this issue with our housekeeping team to ensure it doesn't happen again. We value your input and hope you give us another opportunity to exceed your expectations on your next visit Regards, Amara General Manager
Free game room to occupy the kids & adults as well, Unlimited free bottled water. Friendly staff.
Hello Wendy, Thank you for taking the time to share your review. We're delighted to hear that you enjoyed our game room and appreciate the unlimited complimentary bottled water. Our team takes immense pride in cultivating a welcoming and friendly environment, and it's truly gratifying to learn that our efforts have resonated with you. Your positive mention of our staff's friendliness is particularly rewarding, as we are dedicated to ensuring that every guest feels warmly welcomed. We genuinely value your feedback, and it serves as a wonderful encouragement for us to continue providing exceptional experiences. We look forward to the pleasure of welcoming you back soon! Regards, Amara General Manager
Had a great stay and time.
Hello Robert, Thank you for choosing to stay with us! We're delighted to hear that you had a great time during your visit. If there's anything specific that made your stay memorable, please feel free to share it with us. We hope to have the pleasure of welcoming you back in the future! Kindly, Samantha Rice Operations Manager
close to good eateries. Fun games in lobby. Staff friendly and very helpful
Hello Pamela, Thank you for sharing your experience! We're glad to hear that you enjoyed the proximity to good eateries and had fun with the games in our lobby. Our staff strives to provide friendly and helpful service to all our guests. We hope to welcome you back for another enjoyable stay soon! Warm Regards, Samantha Rice Operations Manager
The hotel was in a good location, which made it very walkable to most tourist attractions. Very colourful surroundings celebrating everything pineapple! A big thank you to Amara on reception for being so friendly and hospitable. Nothing was too much trouble. My room was very comfortable with lovely bedding, fluffy towels and dressing gown. Coffee machine was used constantly and you had as much bottled water as you wanted. Hot water in a powerful shower. What more do you need!
Hello Denise, Thank you for your glowing review! We're thrilled to hear that you enjoyed our vibrant pineapple-themed decor and found our location convenient for exploring the city. It's wonderful to know that Amara provided you with exceptional service, and we'll be sure to pass along your kind words to her. We're delighted that you found your room comfortable and well-equipped with amenities like the coffee machine and bottled water. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon! Kind Regards, Samantha Rice Operations Manager
Really unique stay, but the free perks are not really free. They charge $30 for the perks, and state that they charge $37 for parking, but it is $47
I stayed here one night for work, and I was grateful for the quick, cheerful service and low price. The welcome drink was a really nice touch. The hotel itself is tidy and quiet, and the beds are extremely comfortable. I would totally come back here if I were traveling on a budget!
Hello Hannah, Thank you for choosing to stay with us and for sharing your feedback! We're delighted to hear that you enjoyed our quick and cheerful service, as well as the comfort of our beds. We're glad to know that you found value in our low prices and appreciated the welcome drink. We look forward to welcoming you back in the future! Warm Regards, Samantha Rice Operations Manager
Good location very near Pike market and staff in hotel all friendly will introduce something popular and must go in Seattle.
Hello Mona, Thank you for your review! We're thrilled to hear that you enjoyed our convenient location near Pike Place Market and that our staff provided friendly service and helpful recommendations. We strive to make each guest's stay memorable, and we're glad we could contribute to your experience in Seattle. We hope to welcome you back soon! Kindly, Samantha Rice Operations Manager
pros: Laminate flooring instead of rugs, so much cleaner Good location Lovely staff Monorail outside the window more of a low swish than a loud rattle K-cup coffee maker in the room, so bring your fave pods.1 cons: Heater was quite noisy, I had to turn it off to get any sleep (despite 30s outside overnight, and trying earplugs first) You can hear every banging door in the hallway, from early morning to late at night. Exercise bike in the tiny gym was dead. Only non dairy 'creamer' (sugary chemicals), no UHT half and half.
Pineapple theme is so cute! The pineapple shaped cookie is yummy and the staff is very friendly. Room is clean, bedding is soft and no struggle with the bedding sheet because they use duvet cover. The location is great. Several landmarks and shopping malls are in walking distance (10-15min) and the monorail station is close by for easy transportation to and from the airport. Highly recommended!
Hello Ye, Thank you for your superb review! We're delighted to hear that you enjoyed our pineapple theme and found our staff friendly. It's great to know that you appreciated the cleanliness of your room, the soft bedding, and our convenient location. We're thrilled that you had such a positive experience with us and that you would highly recommend our hotel. We can't wait to welcome you back on your next trip to Seattle! Kindly, Samantha Rice Operations Manager
This is the hotel with a great location, good services, and cost effective. You will be helped by 10 USD/ room breakfast , cleaning service before 10 am. What else do you need for a hotel? Stay at pineapple is the answer!
An older hotel that has been freshened up. Location is within walking distance of Pike Place market. Staff were friendly and efficient. Queen bed room was small but OK for a one-night stay; would probably be bothersome to me for a longer stay. Bed covers consisted of two individual Euro-style duvets rather than traditional sheets and blankets. The hotel took pride in these duvets, but they were annoying to the two of us when they frequently slid off the bed multiple times throughout the night. They were a poorly executed idea. Overall, we had an OK stay because we got a good price. But at a higher price point, we would look elsewhere. Price /value is subjective and we all have to decide what constitutes a good value.
Clean, central location. Walking distance to everywhere in town! Comfortable beds and warm comforters. Come for a good nights’ sleep!
Hello Karen, Thank you for the perfect score and for such a wonderful review! We’re delighted you enjoyed our central location, comfortable beds, and warm comforters. We hope to see you again soon for another restful stay! Kindly, Samantha Rice Operations Manager
My husband and I stayed here for 3 nights. The staff are very friendly and helpful. The room was very small and the lighting in the bathroom is awful but we enjoyed our stay nevertheless. Convenient location for walking everywhere!
Overall it was a great stay. Be prepared to pay the amenities fee which is basically a way for you to prepay for the “free snack credit” haha. The room was very clean and there was a nice lounge in the lobby. It’s in a very walkable location. We went to the museum of pop culture while we stayed here but there are a ton of bus stops around so you can get anywhere easily. The only downside was when we checked in in the evening, they were very short staffed so we had to wait in a long line to check in because the check in desk is also the snack bar unfortunately.
Place is accessible. Room looks COVID19 safe. Staff are very friendly.
I was traveling Seattle without any plans. We just go where ever we feels like on the day, hence we only book hotel the night before. We stayed at StayPineapple for three nights in total with three different bookings. Kelvin was the one who made it effortless! Very understanding and thoughtful. I can tell he was trying to help me out and make my stay a very comfortable one. Super sincere!
We loved this place. After staying in various hotels including 5 star while holidaying in the USA, Staypineapple at Hotel Five was our last stop. It has a very homely, cosy atmosphere and the decor is surprisingly different. Everything incorporates the Pineapple theme which is very appealing. All the staff were wonderful. The included breakfast was a surprise and more than adequate (not a full buffet). Great central location within walking distance of the major attractions. The monorail runs past but did not affect our sleeping as it does not run 24 hours. We would definitely stay here again and reccommend it to any traveller. If you are sick of the higher class hotels with their extravagant pricing then STAYPINEAPPLE IS THE PLACE TO STAY.
Better and/or more varieties of breakfast would be nice.
I was very impressed by the hotel. Loved the wacky decor and video. Everything was better than expected would certainly stay again if I was in Honalulu again.
Thanks for your excellent service and I will stay here next time if I have the opportunity for travelling Seattle again. I also appreciate the staffs (the gentleman who serviced around 10:30AM~11:30AM on 24MAY and the lady who serviced around 06:30PM~07:30PM) provided keeping luggage service for us.
Brian Travis was outstanding during our check in process and made the beginning of our trip great with the smooth process
They gave us a room in the corner at the end of the hall, it was super small, bathroom could use more cleaning walls and ceiling where dirty
Very friendly and helpful staff Located in walking distance to the Space Needle and museums and downtown, Would go back again
Good hotel to stay for tourist. Good location which nearby all the attraction places. Comfy beds with soft duvet. Hotel staff are nice and informative . Shutter bus s provided to Pike place market. Overall is good to stay !
I made an error booking the wrong date and despite showing a day after up I was charged for the date I didn’t attend. Despite supporting the hotel with my business there was zero understanding on Agoda and this hotel’s part.
I can not say enough about how great our stay was. The room and hotel were clean. The lobby was lots of fun. The staff were great and seemed to take a liking to my dog. Lots of treats! Loved playing shuffle board and having a few drinks. Will totally recommend.
Staff great throughout. Room was a good size with everything you would need. Stayed for one night but was a great find. Could of done with more tea-coffee but that’s the only negative. Didn’t really use the facilities so can’t comment
The location is convenient. The overall condition is satisfactory
Really disliked your bedding with no sheets . I do not want to make My own bed on vacation. The instructions you offer were too small print and we unhelpful Very disappointed in beds, the bed pulls away from headboard and slides out so you can’t sit up in bed and relax. 0 stars on your beds
Dear Duane, I apologize our bed set up was not to your liking. We understand that it is very unique compared to other hotel chains and we hope to be as transparent on our site and other third party sites regarding this style. We are here to assist our guests with everything that can make their experience more enjoyable. Should you prefer a standard set up prior to or during your reservation please do feel free to request that. Thank you for your feedback, Aaron Lingley Hotel Manager
Clever concepts in a sea of mega hotels but som a miss
Dear David, Thank you for the review! There's no one like StayPineapple! We hope to see you again at Hotel FIVE. Aaron Lingley Hotel Manager
Very near to space needle and in near to the station as well.
Dear PEI, Thank you for the amazing review and the compliments regarding our thoughtfully chosen location. We hope to see you again! Aaron Lingley Hotel Manager
At night when I was sleeping, I could hear the hallway and received outside sounds. I hope I can improve the soundproofing. Everything else is very good. This time I use a hotel to rent a bicycle. It is very convenient.
Dear CHI-JOU, Thank you for your feedback and I appreciate the compliments. I apologize you had some noise disturbances during your evenings. We are happy to be your voice for you if a neighbor is being too noisy. Please let us know in the future and we will make sure things quiet down for you. Thank you again! Aaron Lingley Hotel Manager
“Anniversary Stay ”
Enjoyed staying here, all of the staff was very friendly and helpful. They had suggestions for places to go eat at. The room itself was small but nice. Very clean visibly but I dropped my phone and fell under the bed and noticed a substantial amount of dust which is normal just think it can be cleaned here and there. Other than that everything was great!
Hello Jose, Thank you for choosing to celebrate your anniversary with us! We're glad to hear you enjoyed your stay. We appreciate your feedback and will address the cleanliness issue you mentioned. We hope to welcome you back for future celebrations! Kindly, Samantha Rice Operations Manager