クチコミ 183 件の総評
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クチコミ 183 件の総評
A very nice stay at Anaheim with Alex and Andrew's help:) introduced us to the best nearby resto and the easiest route to explore the neighborhood. Very impressive service!
Front desk staff is very friendly, he showed us the restaurants for dinner and help my parents to call taxi to outlet when we were out for Disney.
The staff are nice, unfortunately they don't clean the room every day. Also we supposed to have city view but our room right infront of the elevator and the only windows the room had is facing the elevator where people are passing by all the time. So it's elevator view. Booked the room coz of the name of "Sheraton" but apparently it's not Sheraton
Our family with older kids enjoyed our stay. Went straight in the pool upon arrival. We just used the breakfast/coffee bar in lobby to make the most of a full day at Disneyland.. We walked, but there is a hotel shuttle ($16/day/multi trips) or public bus. Heavy traffic noise audible from our 3rd floor room location, but blackout window shades were a plus. Rooms have alarm clocks. Parking on site $23/day.
Front Desk Andrew has been super helpful and friendly to us. The hotel was the cheapest hotel that we could find nearby Disneyland Park and it had everything we needed. The room size was a good size for two of us. We loved it and will choose Four Points by Sheraton Anaheim again!
too noisy near highway
if you sleep well with noise, this place is quite good.
too noisy, near highway
Great distance from Disneyland. Clean and big rooms, with fluffy pillows
The hotel is outdoor and far away from city, I think is good for those who will visit Disneyland.
Near dianeyland and great fireworks view from the hotel
It's a terrible experience. We will never be here again.
Within walking distance to Disneyland.
For the amount of money I spent I expected something so much better then what I got. I would say my view of the pool was nice. But the hotel is located next to a loud freeway, they never mention it was $18 per night to park, the breakfast was $15pp, my covers had stains in them, when I asked for face towels from the front desk I never received them I had to chase housekeeping myself to get them, on our 2 day there we was awaken to the alarm sounding off when there wasn't an emergency, and when we tried calling down to see what was going on and why the alarm keep going off they didn't answer. The room also had a terrible smell in it as well.
Dear Miko, thank you for choosing Four Points by Sheraton Anaheim on your most recent trip to Anaheim. We have shared our feedback with the housekeeping and security departments, as it seems like to be the biggest two issues that you encountered during your stay. As it was stated in the hotel policy, we do charge $18 per night for parking, and breakfast is $15. We do apologize for the inconvenience you have encountered during your stay, and our security team tries the best to provide the best security experience and to be there with any issues, big or small, to ensure that they handled the situation efficiently and appropriately. We take this as an opportunity to learn and hope that you will come back and visit us again so we can provide the level of service which you expect from Four Points.
Nice place to have as a base
Dennis, thank you so much for the great review! Our associates here strive to offer the highest level of service for all our guests and when we hear about it, we all get a huge smile on our faces. We hope that you decide to come back to visit us again soon so we can exceed your expectations once again!
Nice place to have as a base
Dennis, thank you so much for the great review! Our associates here strive to offer the highest level of service for all our guests and when we hear about it, we all get a huge smile on our faces. We hope that you decide to come back to visit us again soon so we can exceed your expectations once again!
It was a good stay for the price, but with a name like Sheraton it could have been cleaner and less cigarette smell.
Thank you for choosing the Four Points by Sheraton Anaheim on your most recent trip to Anaheim. We strive to provide the best service of all our guests and we apologize for the issues that you encountered during your stay. We have shared this review with the respective departments, and we have enforced the non-smoking policies within our hotel. Your feedback is very valuable to us, and we take this as an opportunity to learn and grow better. Once again, thank you for letting us know about your experience. It is our hope you will give us an opportunity to better your guest experience the next time you are in town. Sincerely, Martha Chen, Guest Relations, 714-758-0900
The $50 deposit includes the $18 parking fee so you get $32 back in the morning.
Dear Mia, thank you for choosing Four Points by Sheraton Anaheim on your most recent trip to Anaheim. We have shared our feedback with the respective departments. As it was stated in the hotel policy, the $50 was for the incidental hold and since we also charge for parking, it would be the most efficient way to deduct right from your deposit to avoid extra transactions which leads to extra wait time. We apologize for your experience of staying at Four Points this time and our team have taken this as an opportunity to improve our service to avoid miscommunications at all costs. We hope that you will come back and visit us again so we can provide the level of service which you expect from Four Points.
Was very disappointed, I had to clean the room , it was dirty not worth the money
I choose the hotel because of the name Four points by Sheraton it is now own by Marriott, my husband has a membership and a business traveler but we were wrong this place is filthy, trash never empty, the only one customer service put us in the room next to the freeway and is very noisy. My husband ask to talk to the manager but the manager didn’t get there until noon the next day and of course the answer is because of COVID they were short stuff. So I will not recommend this place.
The jacuzzi was dirty they long have one person attending they charge 18 dollars for parking they don’t even ask you if you brought a car they ran out of towels. From all the hotels I have stayed in this is by far the worst keep in mind some of the ones I went to are 2 star hotels they didn’t even charge me for parking.
We found the location very convenient to Disneyland as we could walk there each day (10 or so min walk). The room was nice, a little run down. It could do with a renovation but it had everything we needed including an ironing board, tv, fridge, hair drier etc. Our room was backing onto a busy highway which was a bit noisy throughout the night. It was wonderful we could see the Disney fire work each night from outside our room as well. Very convenient and a good spot if your there for Disneyland.
You need to assist people in their luggage. Youre 4 star hotel you need to hire a bellboy
we booked pool view room to see the Disney land firework from our room. when we arrive early at hotel, the roo was not ready. so we left our luggages at hotel front and went to Disney. we came back around 5pm and checked in. we went up our room and it was city view oppsite side. i went to down frondesk and i want to pool view room. and the front desk person who assist us, he doesnt look at me just looking the computer monitor and saying they full booked and no more pool view room..( we booked the room almost 3 months ago) and still looking at the computer and he said he will deduct the parking fee during our stay.. and i was waiting more explain regarding this ridiculous situation. and few seconds after, finally he looked at us. and saying 'that's it, all done' if he said sorry for this inconvenience or explain before we went up to look at the room what we received, i am not mad this much.. i will never ever go back this hotel
Room is spacious but we have issues with broken lamp and water tube keep dripping for whole night. Also, you have to pay for parking.
THE FRONT DESK IS CLEAN BUT THE ROOM WAS REALLY OLD. YOU HAVE TO PAY FOR PARKING HERE TOO. BREAKFAST IS NOT FREE AND IT'S A BIT PRICEY ESPECIALLY FOR THE APPETITE OF LITTLE KIDS. LOCATION IS GOOD COZ ITS LIKE NEAR DISNEYLAND AND FAST FOOD CHAINS ARE JUST ACROSS THE STREET AND WITHIN CLOSE PROXIMITY
The rooms were clean but the staff was rude and dumb. Hate to use that word but can’t think of how else to simply phrase it.
Bars close early out side , 16 dollars to park there a day ,menu say 7 for beer but they charged me 7.50 mixed drinks 9.75
So close to Disneyland!
Enjoyable stay and will go again.
Close to Disneyland, tv in room didn’t work and shower water was lukewarm. Freeway noise is quite loud and can be heard in room.
My stay was average. The beds were quite uncomfortable, there was a very small breakfast option and some people at the front desk were quite rude.
location near to Disneyland , the concierge is friendly his name is Caesar (if i'm not mistaken) he explain things that we asked and give suggestion as to where to get good food
Terrific
The location was terrible near to express way so it was too noisy.
WIFI is really bad even after we change to another room the location is facing the road, noisy
Great thanks
Excellent staff service and good room.
Awesome
hotel location is good and good place for dinning
the hotel menage should be renamed the hotel mirage. when you get there you're greeted by friendly valet services. inside it looks upscale and modern/trendy with loud music and club med atmosphere. the wait was long for my booked room. there was not a room available, though i checked in at 10p at night.
We had a wonderful stay. Staff were very helpful and kind. Rooms are clean and big.
The internet is not that fast. The room is like apartment like - not that I have anything against it just commenting it that is all. Other than that, everything else is fine. It seem noisy at the doorway but once u get into the room, it is quiet, that impress me.
We were allocated to a corner room on the 5th floor facing the pool and closest to the freeway. From the corridor, noisy from the freeway is deafening. However, the soundproofing is fairly impressive behind closed doors. Within the room, you can't really hear much noise from the freeway. We had a great view of the fireworks from the first evening and it builds up the anticipation to our visit to Disney the next morning. We had dinner there as well. Service was great, food was good and they good churros with vanilla ice-cream as desserts.
浴室水溫不夠熱、設備壞損,反應後有即時修理 房間設備稍嫌老舊
디즈니에서 적절한 거리, 차가 있으면 더 좋겠어요.
Good.
디즈니에서 약간 걸어야하고 중간에 도로를 건너는 부분도 있어서 밤에는 살짝 걱정했지만 괜찮았어요 디즈니 바로 앞은 너무 비싸서 ㅜ 호텔 수영장은 이용 안했지만 가족 고객이 노는건 봤구 방은 도로변이라 시끄러울 수 있다고 했지만 저는 크게 신경쓰이지 않았습니다~ 침대도 크고 편하게 지냈어요 ㅋ
맥도날드까지 도보 10분, 대로변에 위치해 있고 걸어서 디즈니랜드까지 다녀오는데 안전했음 디즈니랜드까지 도보 14분
“Bad hotel ever”
Anyone who decide to stay here. Please prepare money for car parking. This is the first hotel in my life they charge for the parking fee. the hotel also old not worse for money. I think the other hotel better.