フレグランス ホテル ビバ (Fragrance Hotel - Viva)のクチコミ
クチコミ 644 件の総評
宿泊者のクチコミをチェック
3.8
フレグランス ホテル ビバ (Fragrance Hotel - Viva)のクチコミに宿泊したゲストからのクチコミ
クチコミは利用者のみから投稿されています
すごく良い
クチコミ 644 件の総評
- 施設の状態/清潔さスコア 5点満点中3.9点 シンガポールにおける高スコア施設の状態/清潔さ3.9
- 施設・設備スコア 5点満点中3.5点 シンガポールにおける高スコア施設・設備3.5
- 立地スコア 5点満点中3.9点 シンガポールにおける高スコア立地3.9
- お部屋の快適さ・クオリティスコア 5点満点中3.4点お部屋の快適さ・クオリティ3.4
- サービススコア 5点満点中4点 シンガポールにおける高スコアサービス4.0
- コスパスコア 5点満点中3.8点 シンガポールにおける高スコアコスパ3.8
クチコミスコア
キーワードでクチコミを検索
- 4.6シンガポールからRosleeカップルスタンダード ダブルルーム2025年2月 | 1泊滞在
“Good hotel to stay”
Nice and good place to relax and chill
◇投稿日 2025年2月19日水曜日◇クチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからHERIひとり旅スタンダード ダブルルーム2025年1月 | 3泊滞在
“最高!”
Good
◇投稿日 2025年1月10日金曜日◇Dear Heri, The Hotel Team is delighted to receive your awesome review! We are happy to hear that you had enjoyed our beautiful hotel with clean tidy rooms and excellent location. We would love to welcome you back for another wonderful experience with us on your next visit! Warm Regards, Janet Guest Experience Executive
◆返信日 2025年1月27日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 1.8マレーシアからnur家族旅行スタンダード ダブルルーム2024年12月 | 1泊滞在
“Not kid friendly ”
my child was 12 y/o this year but the hotel take as adult and not allow us to checkin at the first dur to system rejection(they said). After they took consideration, almost 1 hours they give us to checkin.
◇投稿日 2025年1月2日木曜日◇Dear Nur, Thank you for sharing your feedback regarding your recent stay with us. We would like to highlight that the room you booked is a standard room, which is designed to accommodate a maximum of two adults, as per our occupancy policy. For families or groups of three, we recommend booking our family rooms, which are more spacious and equipped to comfortably accommodate three guests. We appreciate your understanding regarding our policy on room occupancy limits, which is in place to ensure the comfort and safety of all our guests. Please note that, in line with international hotel standards, children 12 years old and above are considered adults. As a gesture of goodwill and to assist during your stay, we made an exception to allow your 12 year old child to stay in the same standard room. Our aim is always to ensure that our guests have a pleasant and comfortable experience while adhering to our policies. We hope you had an enjoyable stay and should you plan to visit us again,
◆返信日 2025年1月29日水曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 2.4マレーシアからnur家族旅行スタンダード ダブルルーム2024年12月 | 1泊滞在
“Not kid feiendly”
my child was 12 y/o this year but the hotel take as adult and not allow us to checkin at the first dur to system rejection(they said). After they took consideration, almost 1 hours they give us to checkin.
◇投稿日 2025年1月2日木曜日◇Dear Nur, Thank you for sharing your feedback regarding your recent stay with us. We would like to highlight that the room you booked is a standard room, which is designed to accommodate a maximum of two adults, as per our occupancy policy. For families or groups of three, we recommend booking our family rooms, which are more spacious and equipped to comfortably accommodate three guests. We appreciate your understanding regarding our policy on room occupancy limits, which is in place to ensure the comfort and safety of all our guests. Please note that, in line with international hotel standards, children 12 years old and above are considered adults. As a gesture of goodwill and to assist during your stay, we made an exception to allow your 12 year old child to stay in the same standard room. Our aim is always to ensure that our guests have a pleasant and comfortable experience while adhering to our policies. We hope you had an enjoyable stay and should you plan to visit us again,
◆返信日 2025年1月29日水曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 4.4インドネシアからFerdieカップルスーペリア ダブル2024年11月 | 1泊滞在
“Close hotel”
The room is clean and the hotel not too far from harbourfront
◇投稿日 2024年11月26日火曜日◇クチコミ提供元：このクチコミは役に立ちましたか?| - 4.4シンガポールからNicoleひとり旅スタンダード ダブルルーム2024年11月 | 3泊滞在
“非常に満足”
ok 👍🏻
◇投稿日 2024年11月19日火曜日◇Dear Nicole, The Hotel Team is delighted to receive your awesome review rating! We strive to make each stay as comfortable and affordable for all our guests and we are happy to learn that we had met your expectations. We would love to have the opportunity to welcome you back again! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年11月24日日曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからJitカップルスタンダード ダブルルーム2024年9月 | 1泊滞在
“最高!”
Awesome
◇投稿日 2024年11月15日金曜日◇Dear Jit, The Hotel Team is pleased to hear of your positive feedback. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We would love to welcome you back for another awesome experience with us on your next visit! Warm Regards, Janet Guest Experience Executive
◆返信日 2024年11月28日木曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 4.8シンガポールからBrianカップルスタンダード ダブルルーム2024年11月 | 1泊滞在
“最高!”
Great place to relax where along the strength are stores and make place.
◇投稿日 2024年11月7日木曜日◇クチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからMuhdカップルスーペリア ダブル2024年10月 | 1泊滞在
“ ”
Recommended
◇投稿日 2024年10月18日金曜日◇Dear Muhd, Thank you for your exceptional rating. We are pleased that our hospitality service met your expectations. We hope to have the pleasure of you staying with us again. Warm regards, Janet Guest Experience Executive
◆返信日 2024年11月3日日曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 4.4シンガポールからAndulカップルスーペリア ダブル2024年9月 | 1泊滞在
“Really nice ”
The staff Mery, Thulasi , I really like to thank for helping me and my wife happily stay over there
◇投稿日 2024年9月19日木曜日◇クチコミ提供元：このクチコミは役に立ちましたか?| - 4.6フィリピンからRodenson家族旅行スーペリア ダブル2024年9月 | 4泊滞在
“love singapore”
singapore being awesome!…
◇投稿日 2024年9月10日火曜日◇クチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからAhmadカップルスーペリア ダブル2024年9月 | 1泊滞在
“最高!”
Great!
◇投稿日 2024年9月8日日曜日◇Dear Ahmad, The Hotel Team is delighted to receive your awesome rating! We are delighted that we are able to fulfil all expectations of your stay., and we look forward to welcoming you back for another great stay with us! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年9月17日火曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 4.2Thanyaphruedひとり旅スーペリア ダブル2024年8月 | 1泊滞在
“quiet and affordable hotel”
It is a simple, quiet and affordable hotel. It is conveniently accessible by MRT.
◇投稿日 2024年8月31日土曜日◇Dear Thanyaphrued, Thank you for letting us know we have met your expectations as a budget-conscious traveller. Other than Telok Blangah/Harbourfront MRT, there is a bus stop near our doorstep which provides direct access to Vivocity and city center. We hope you had a great time touring Singapore and look forward to welcoming you back soon. Warm Regards, Roland Guest Experience Executive
◆返信日 2024年9月9日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからMuhdカップルスーペリア ダブル2024年8月 | 1泊滞在
“Fav”
Fav
◇投稿日 2024年8月17日土曜日◇Dear Muhd, The Hotel Team is delighted to receive your awesome review rating! Your kind compliments will motivate us to do even better to delight our guests and create a memorable experience for all. We would love to welcome you back for another wonderful experience with us on your next visit! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年8月26日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからMuhammadひとり旅スタンダード ダブルルーム2024年7月 | 1泊滞在
“Very good”
Very very good.
◇投稿日 2024年8月12日月曜日◇Dear Muhammad, The Hotel Team is delighted to receive your awesome review! We are delighted that we are able to fulfil all expectations of your stay and would love to welcome you back for another wonderful experience with us on your next visit! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年8月19日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからMuhammadひとり旅スタンダード ダブルルーム2024年7月 | 1泊滞在
“Good”
Very very good. Jenny is hot.
◇投稿日 2024年8月12日月曜日◇Dear Muhammad, The Hotel Team is delighted to receive your awesome review! We are delighted that we are able to fulfil all expectations of your stay and would love to welcome you back for another wonderful experience with us on your next visit! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年8月19日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからMuhammadひとり旅スタンダード ダブルルーム2024年7月 | 1泊滞在
“Good”
Very very good
◇投稿日 2024年8月12日月曜日◇Dear Muhammad, The Hotel Team is delighted to receive your awesome review! We are delighted that we are able to fulfil all expectations of your stay and would love to welcome you back for another wonderful experience with us on your next visit! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年8月19日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからMuhammadひとり旅スタンダード ダブルルーム2024年7月 | 1泊滞在
“Véry good”
Very, very good.
◇投稿日 2024年8月12日月曜日◇Dear Muhammad, The Hotel Team is delighted to receive your awesome review! We are delighted that we are able to fulfil all expectations of your stay and would love to welcome you back for another wonderful experience with us on your next visit! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年8月19日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからMuhammadひとり旅スーペリア ダブル2024年7月 | 1泊滞在
“Good”
Very very good!
◇投稿日 2024年8月12日月曜日◇Dear Muhammad, The Hotel Team is delighted to receive your awesome review! We are delighted that we are able to fulfil all expectations of your stay and would love to welcome you back for another wonderful experience with us on your next visit! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年8月19日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからMuhammadひとり旅スーペリア ダブル2024年7月 | 1泊滞在
“Goood”
Good place and locàtion
◇投稿日 2024年8月12日月曜日◇Dear Muhammad, Thank you for leaving a five star review and loving the great accessibility we provide for our guests with our convenient location! Our hotel location is perfect for travellers with our easy accessibility to restaurants, public transport and shopping amenities. We look forward to welcoming you back for another great stay with us! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年8月19日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 4.0シンガポールからHashimひとり旅スタンダード ダブルルーム2023年9月 | 2泊滞在
“Nil”
No comments at the moment
◇投稿日 2024年7月28日日曜日◇Dear Hashim, We appreciate your time spent in sharing your stay experience. It is lovely to hear that we are able to meet to your stay expectations. We look forward to welcoming you back to our hotel in the future! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年8月6日火曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 4.0シンガポールからHashimひとり旅スタンダード ダブルルーム2023年10月 | 2泊滞在
“Nil”
No at moment
◇投稿日 2024年7月28日日曜日◇Dear Hashim, We appreciate your time spent in sharing your stay experience. It is lovely to hear that we are able to meet to your stay expectations. We look forward to welcoming you back to our hotel in the future! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年8月6日火曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 4.6シンガポールからNurulカップルスタンダード ダブルルーム2024年6月 | 1泊滞在
“-”
Friendly and efficient staff. Fast and smooth check in and check out.
◇投稿日 2024年6月29日土曜日◇Dear Nurul, Thank you for leaving a positive review and compliments for our lovely hospitality team. We are happy to hear that you had enjoyed our smooth check in and check out service. We hope to see you again on your next visit to Singapore. Warm Regards, Roland Guest Experience Executive
◆返信日 2024年7月7日日曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからMuhammadひとり旅スタンダード ダブルルーム2024年3月 | 1泊滞在
“Nice location”
Just behind it there's the famous Mount Faber park!
◇投稿日 2024年6月25日火曜日◇Dear Muhammad, Thank you for leaving a five star review and loving our strategic location and close proximity to attractions such as Mount Faber Park and Sentosa Island. We hope you had a great time touring Singapore and look forward to welcoming you back soon! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年6月30日日曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからMuhammadひとり旅スタンダード ダブルルーム2024年4月 | 1泊滞在
“👍🏼 nice!”
For the easy travellers. No hassle.
◇投稿日 2024年6月25日火曜日◇Dear Muhammad, We strive to make each stay as comfortable and affordable for all our guests and we are delighted to learn that we had fulfil all your expectations. It is our pleasure to be of service to you and we look forward to serving you again! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年6月30日日曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからMuhammadひとり旅スタンダード ダブルルーム2024年6月 | 1泊滞在
“Simple”
Simple. Had all the basícs but still got 5 star service from the staff.
◇投稿日 2024年6月21日金曜日◇Dear Muhammad, Thank you for leaving a five star review and compliments for our lovely hospitality team. It is heartening to hear that our service had exceeded your expectations. We look forward to welcoming you back for another splendid stay! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年6月30日日曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 2.4シンガポールからFOOカップルスーペリア ダブル2023年9月 | 1泊滞在
“許容”
Bad customer service
◇投稿日 2024年5月24日金曜日◇Dear FOO, Thank you for choosing to stay with us. Our hotel team has received positive comments from our guests for our warm hospitality. We are also not able to find any helpful details in your comments that can help us identify the area to improve. The Hotel Team looks forward to be of service to you again. Warm Regards, Roland Guest Experience Executive
◆返信日 2024年6月5日水曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからNaveenkumarカップルスーペリア ダブル2023年10月 | 2泊滞在
“最高!”
Awesome room
◇投稿日 2024年5月3日金曜日◇Dear Naveenkumar, The Hotel Team is delighted to receive your awesome review rating! It is our great pleasure to have exceeded your expectations and we would love to welcome you back for another wonderful experience with us on your next visit! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年5月13日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 3.2シンガポールからKOHカップルスタンダード ダブルルーム2024年4月 | 1泊滞在
“Abit expensive for 1 night stay with normal room without window”
Overnight stay should give nicer room then hourly stay. Before I take hourly stay and the price cheap with window view. But yesterday book room without window view and the price expensive
◇投稿日 2024年5月1日水曜日◇Dear KOH, Thank you for choosing to stay with us. Rest assured that our rates are highly competitive in our market segment, and hope you will choose to stay with us again. Warm Regards, Roland Guest Experience Executive
◆返信日 2024年5月9日木曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 4.0シンガポールからJimビジネススタンダード ダブルルーム2024年4月 | 1泊滞在
“Good stay”
Good stay, convenient location for business traveller needs
◇投稿日 2024年4月20日土曜日◇Dear Jim, We are happy to hear of your compliments. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope to remain the hotel of your choice in your next visit to Singapore. Warm Regards, Roland Guest Experience Executive
◆返信日 2024年5月1日水曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0インドネシアからCheissa家族旅行スーペリア ダブル2023年7月 | 2泊滞在
“最高!”
good hotel
◇投稿日 2024年4月17日水曜日◇Dear Cheissa, The Hotel Team is pleased to hear of your positive feedback. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We would love to welcome you back for another awesome experience with us on your next visit! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年4月21日日曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 3.8マレーシアからNurulカップルスーペリア ダブル2024年3月 | 1泊滞在
“Okay”
Overall okay. Just a bit disappointed when there is no respond from them when I try to contact them from Agoda.
◇投稿日 2024年3月31日日曜日◇クチコミ提供元：このクチコミは役に立ちましたか?| - 1.8シンガポールからDavidひとり旅スタンダード ダブルルーム2024年3月 | 1泊滞在
“許容”
REVIEW OF ABHOME 1. I come to relax, not to work for you. 2. I am not familiar with your RULES because I am not your employee 3. As your paying guest, I expect you to extend your services to me. (Not the other way round!) 4. I have never encountered any ABnB services as bad as yours. (You guys have damaged the reputation of ABnB industry and create distrust) 5. On my arrival I called customer support. I was told to collect the key at an unfamiliar place which was not within walking distance. This means I had to find a local person kind enough to assist me. Otherwise I would never locate the unfamiliar place which is over a mile away) 6. This is so ridiculous! Later on I found out the reason for all these hassles. You guys are operating illegally and that's why you dare not locate your key collection point within the premises itself. You are short-changing all your customers by making them suffer stress and loss of time. 8. Your customer support staff has an attitude problem and totally unhelpful. They made a remarks and had to delete it. 9. Staff expect a first time visitor to understand your confusing guidelines. I0. I had to asked around for help which was not forthcoming. Finally I approached the estate management staff who disclosed to me that you were breaching the house rules. You guys were disallowed from ABnB but you did so under illegally. 11. For this reason I will file a complaint tomorrow and leave your key with the management staff. Don't expect me to deliver to your door step. I am NOT YOUR EMPLOYEE. 12. I am not interested in your rules as I find you guys totall dishonest and dishonorable. 13. I will report you to Agoda and demand compensation for this horrible experience. 14. You have the cheek to ask for 5 star preview. You deserve a negative review with ZERO STAR. 15. You guys deliver the most SHITTY SERVICE and ruin the future prospects of ABnB with such irresponsible behaviour.
◇投稿日 2024年3月13日水曜日◇クチコミ提供元：このクチコミは役に立ちましたか?| - 1.4フィリピンからAvegailカップルスタンダード ダブルルーム2024年3月 | 1泊滞在
“Didnt sleep well”
There's a loud noise of water coming from the upper floor.
◇投稿日 2024年3月10日日曜日◇Dear Avegail, Please do not hesitate to contact my colleagues at the front desk for assistance and they will check or move you to a different room if available. The Hotel Team looks forward to be of service to you again. Warm Regards, Roland Guest Experience Executive
◆返信日 2024年3月29日金曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 3.2マレーシアからEricひとり旅スーペリア ダブル2024年3月 | 1泊滞在
“The room needs extra lighting ”
Sadly the room I was in was a bit dark as it has only one ceiling light and a headboard light is available. I would suggest having extra light if possible even a side lamp would be great.
◇投稿日 2024年3月5日火曜日◇クチコミ提供元：このクチコミは役に立ちましたか?| - 2.6マレーシアからKwaiカップルスタンダード ダブルルーム2024年2月 | 2泊滞在
“Upset with front desk staffs”
We were checking out at 6.15am to catch our morning flight. There was no staff at the front desk. There was no signage that they are away or any indication when they will be back. I have to go around to search for them. Then they appeared from the behind at slow pace. They told be they went to the toilet in an impatient tone. How can I know where were you as there was no sign or notice that you were out for toilet break. We ended up missed our bus and have to wait for the next one. Luckily we didn't miss our flight. I would hope that they can out up a short notice or signage if they are leaving the front desk so that we know when they will be back. Also, the staff attitude ned to be improved.
◇投稿日 2024年3月2日土曜日◇クチコミ提供元：このクチコミは役に立ちましたか?| - 3.4マレーシアからLIMひとり旅スーペリア ダブル2024年2月 | 2泊滞在
“Good location but need improvement! ”
Pro: Good location, walking distance to public transport. Friendly and helpful staffs. Cons: Room had very low lighting and neon green lights on mirror wall which was distracting and did not help lit up the room. The bedsheet had stains. The bathroom shower were old and rusty, and toilet flush wasn't working properly. The lift had an awful smell.
◇投稿日 2024年2月29日木曜日◇クチコミ提供元：このクチコミは役に立ちましたか?| - 4.0シンガポールからVENKATESHひとり旅スーペリア ダブル2024年2月 | 2泊滞在
“Super”
Nice Hotel
◇投稿日 2024年2月26日月曜日◇Dear VENKATESH, The Hotel Team is delighted to receive your awesome rating! We strive to provide great value and we are always here to ensure that your stay with us is comfortable. We would love to welcome you back for another wonderful experience with us on your next visit! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年3月4日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 1.8シンガポールからKhahilaカップルスタンダード ダブルルーム2024年2月 | 1泊滞在
“許容”
Theres mosquitoes and flies in the room. And itchy bed. So we extended one 1 night and decided to change room. Its abit better. But can do better. Need to mop and sanitize the room. Smelly room
◇投稿日 2024年2月24日土曜日◇Dear Khahila, Thank you for choosing to stay with us. Your feedback is not reflective of our usual housekeeping standards and all linen (bedsheets, duvet covers, pillowcases and towels) are replaced with clean ones upon the check out of every guest. Hence, we do not think that your condition is caused by our bed. Nonetheless, we will step up inspections for our guests' benefit. The Hotel Team looks forward to be of service to you again. Warm Regards, Roland Guest Experience Executive
◆返信日 2024年3月4日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 3.8シンガポールからJoanneカップルスタンダード ダブルルーム2024年2月 | 1泊滞在
“Value for money ”
Near Sentosa
◇投稿日 2024年2月19日月曜日◇Dear Joanne, Thank you for appreciating the great value from staying with us, in particular for our close proximity to Sentosa Island for plenty of exciting and fun-filled activities. We hope to have the pleasure of inviting you through our doors again! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年2月28日水曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 4.8インドネシアからleli家族旅行スーペリア ダブル2023年7月 | 2泊滞在
“Hotel near to Lrt station”
Affordable hotel, near to LRT/MRT Station
◇投稿日 2024年2月16日金曜日◇Dear leli, Thank you for staying with us and appreciating our highly competitive room rates and close proximity to public transport. Our hotel is indeed located near Telok Blangah and Harbourfront MRT stations which allow for easy access to city center and popular attractions. We look forward to welcoming you back to our hotel in the future! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年2月28日水曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 3.2マレーシアからShafiqahカップルスタンダード ダブルルーム2024年2月 | 2泊滞在
“Room too small ”
The room is small and i get flu after few days staying they because of the dust. Not providing for water bottle.
◇投稿日 2024年2月8日木曜日◇Dear Shafiqah, Thank you for taking time to write a review of your hotel stay. Just like in First World Cities like Tokyo and Hong Kong, most of the rooms in Singapore are not big. Room rates scale exponentially with the size of the rooms. Unfortunately, high room rate offerings are not appealing as an economy-tiered hotel. Our hotel maintains a regular and stringent routine of housekeeping management. Nonetheless, we will step up inspections for our guests' benefit. We provide one bottle of drinking water per guest per day. The water in Singapore is potable and can be consumed directly from the tap and a kettle is also provided in the room. We hope to have the chance to welcome you back in the near future. Warm Regards, Roland Guest Experience Executive
◆返信日 2024年2月19日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0シンガポールからMuhammadカップルスーペリア ダブル2023年12月 | 1泊滞在
“.”
.
◇投稿日 2024年1月2日火曜日◇Dear Muhammad, Thank you for leaving a perfect review! We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. We hope to have the chance to welcome you back in the near future! Warm Regards, Roland Guest Experience Executive
◆返信日 2024年1月10日水曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 2.8シンガポールからLimカップルスタンダード ダブルルーム2023年2月 | 4泊滞在
“普通”
Keep leaking water and cramp space. Not worth the money
◇投稿日 2023年12月7日木曜日◇Dear Lim, Thank you for choosing to stay with us. As one of the most densely populated cities in the world, land is scarce here and hence, most budget accommodation properties do not offer large rooms. With our highly competitive room rates, you can only comparatively find a pod hotel or hostel with shared bathrooms at similar price. Please do not hesitate to approach our Front Desk for assistance with our facilities and my colleagues will check and rectify promptly. We hope to have the chance to welcome you back in the near future. Warm Regards, Roland Guest Experience Executive
◆返信日 2023年12月17日日曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0韓国からYungカップルスタンダード ダブルルーム2023年8月 | 1泊滞在
“Good”
Very gooood , staffs are super friendly
◇投稿日 2023年10月22日日曜日◇Dear Yung, The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We would love to welcome you back for another wonderful experience with us on your next visit! Warm Regards, Roland Guest Experience Executive
◆返信日 2023年10月29日日曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 5.0インドネシアからMasカップルスタンダード ダブルルーム2023年10月 | 1泊滞在
“Great”
Very convinient and staff helpful
◇投稿日 2023年10月9日月曜日◇Dear Mas, The Hotel Team is pleased to hear of your positive feedback. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with our convenient location and helpful staff! We would love to welcome you back for another awesome experience with us on your next visit! Warm Regards, Roland Guest Experience Executive
◆返信日 2023年10月16日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 4.8シンガポールからReinaカップルスーペリア ダブル2023年9月 | 3泊滞在
“最高!”
very clean and friendly staff especially wei ting Thank you so much we enjoy our stay
◇投稿日 2023年9月30日土曜日◇Dear Reina, The Hotel Team deeply appreciates your kind words for Fragrance Hotel Viva and is delighted to learn of your very good hotel experience. It is heart-warming to hear that your stay with us was an exceptional one and you had been impressed with our cleanliness and staff members. We look forward to welcoming you back for another great stay with us! Warm Regards, Roland Guest Experience Executive
◆返信日 2023年10月9日月曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 4.4インドネシアからemail大きなお子様連れの家族旅行スタンダード ダブルルーム2023年9月 | 1泊滞在
“1 night stay”
Reccomended! The staff are very friendly and helpful
◇投稿日 2023年9月16日土曜日◇Dear email, The Hotel Team is grateful to receive your very strong recommendation for Fragrance Hotel Viva and to learn of your wonderful stay with us. Your positive comments meant a lot to us and the Hotel Team will continue to strive to provide this warm hospitality to all our guests. The Hotel Team looks forward to be of service to you again! Warm Regards, Roland Guest Experience Executive
◆返信日 2023年9月26日火曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?| - 1.4マレーシアからDavidひとり旅スタンダード ダブルルーム2023年8月 | 1泊滞在
“許容”
Hot water in Singapore really cost a fortune?? I went to this and another hotel to find out that hot water is to no avail. Towel not clean Floor dirty and sticky Bathroom cleanliness is not acceptable Sad ruin hotel
◇投稿日 2023年9月1日金曜日◇Dear David, Please do approach our Front Desk for assistance in ensuring a pleasant stay with us. Unlimited hot water is available in the room, the heater needs to be switched on via a switch just outside the bathroom. It is the policy of the hotel to remove and replace all linen (bedsheets, duvet covers, pillowcases and towels) with clean ones upon the check out of every guest. Additionally, our housekeeping team will replace used towels as part of room make-up service in line with usual hotel standards. Nonetheless, we will step up housekeeping inspection for our guests' benefit. Warm Regards, Roland Guest Experience Executive
◆返信日 2023年9月17日日曜日◆フレグランス ホテル ビバクチコミ提供元：このクチコミは役に立ちましたか?|
“Pse improve”
Will not visit this place again unless thete is real improvement.