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クチコミ 1,334 件の総評
スタッフのサービスの質は良好ですが、特別優れているわけではなく、称賛に値するものではありません。周囲の環境や一般的な雰囲気もまあまあです。否定的なフィードバックは、部屋の非常に強い空気清浄機の香りで、特にチェックインした瞬間に呼吸が苦しくなるほどで、危険だと思ったことです。また、サーモスタットの調整ができない不良品のエアコンもあり、リモコンが機能していませんでした。部屋が寒すぎて、スタッフにそれが動いていないことを伝えましたが、彼らは正常に動いていると言いましたが、実際はそうではありませんでした。私が問題を提起したにもかかわらず、スタッフからの配慮はありませんでした。そのため、翌日には体調を崩しました。
アカシアガーデンホテルでの滞在は素晴らしかったです!スタッフは信じられないほど歓迎してくれ、注意深く接してくれたので、まるで自宅にいるかのように感じました。部屋は清潔で、スタイリッシュに装飾されており、素晴らしい景色を望むことができました。アメニティは最高で、特に無料の朝食は毎日の素晴らしいスタートとなりました。このホテルは快適で楽しい滞在を求める方に強くお勧めします。
私たちはここでの滞在を楽しみました。部屋は広くて開放感があります。清潔でもあります。すべてがうまく機能しています。バスルームも気に入っています。ホテルのスタッフは親切で、必要なものを提供してくれます。コーヒーもおいしいです。
静かで平和なホテルを探しているなら、ここがあなたのおすすめのホテルです。場所は木々や植物に囲まれており、とても穏やかでリラックスできる雰囲気を提供しています。スタッフは皆親切で接しやすいです。私たちが宿泊したスタンダードルームは広々としており、ファミリールームとしても十分な広さがあります。全体的に、アカシアツリーガーデンホテルで素晴らしい滞在を過ごしました。
静かにステイしたい方にピッタリのホテルです。町中から遠いですが、レストランも美味しかったです。
町中から少し遠いので、移動に大変です。ナチュラルなテイストのホテルですので、蚊や虫が部屋の中にはいってきます。←これらのことを除けば施設はとてもいいともいます。スタッフもとてもフレンドリーです。レストランの料理も美味しいです。レストランはとても時間がかかるので、グループで来た時は事前に注文しないと、注文してから料理がくるのに1時間以上待たされるかも。
初めて利用しました。 スタッフもフレンドリーで対応もまあまあ。レストランの食事も普通 部屋は写真とだいぶちがっていた。 へや奥のバルコニーらしきとしきところも荒れ放題。踏み入れるのもためらうほどでした、オプショナルツアーを申し込んだけど空港案内所のほうがやすかった。でも次回もチャンスがあれば行きたいとおもいます。
HPの写真で決めたホテルだが、サービスが貧弱。聞くとことによるとケチな某国人が経営者と聞き納得。大きな木々やお花に溢れ、客室は愛らしいスイミングプールを囲んで位置し、実に良いホテルだけに残念。たとえば、部屋に電気ポットはあるが、コーヒースティック、ティーバッグ、カップ、ふつうのグラス、バスマットに至るまでなにもない。ベッドだけがあるような印象。スタッフの殆どが気がいいが、何かにつけて土素人。要訓練。ただ中にはしっかりものもいるのでこの人になんでも頼めばこの状況にも慣れて快適にすごせる。街まで遠い。歩くと30分。街にもスーパーマーケットがない。近くに信頼できるダイビングショップがあった。
きれいで、ロケーションもよく、併設のプールも楽しめた。チェックアウト後に荷物を預け、夕方戻るとシャワー施設も使用でき快適だった。
滞在三日目に利用。 プールが広くて気持ち良かったが、チェックイン時に「飛び込み禁止」の説明を受けたが、バンバン飛び込みして、水が飛び散って迷惑した。 スタッフに飛び込み禁止ではないかとクレームを言ったが、本人達には言わず不快な思いをした。。。
中心に5分位で近いです。フィリピンのバナナ屋根でロッジ風でした。すぐプールがあるので、孫たちは大喜びでした。ゆっくり時間が過ぎていくという感じで、心地よかったです。パラワンはタクシーがなくトライシクルしかないので、大人3人子ども2人で利用しましたが基本がP50です。おいしいレストランへ連れて行ってくれましたが、遠くて往復でP250払いました。
If your looking for a chill and relax place to rest or unwind this place is differently a place to visit
Thank you so much for your kind words! We're thrilled to hear that you found our place relaxing and perfect for unwinding. Creating a calm and welcoming environment is exactly what we aim for, and it's great to know you felt that during your visit. We hope to have the pleasure of welcoming you back again soon!
Okay siya over all! 💖
We had a 5 day good stay....very accommodating staff and the whole place gives good scenery to those who wants peaceful ambiance 😊 The food they serve was really yummy. Given a chance we would live to book on this same place.
Thank you so much for your wonderful review! We’re delighted to hear that you had a great 5-day stay with us. It’s always rewarding to know our staff made you feel welcomed and that you enjoyed the peaceful ambiance and beautiful scenery. We’re especially glad you loved the food — our team takes great pride in preparing meals our guests can truly enjoy. We’d be thrilled to welcome you back anytime. Looking forward to your next visit!
The accomodation were fine except in our first day the receptionist told us they dont have internet so we cant use their TV ,having trouble in internet connection since they only provide voucher that we need to enter.We found out later on that some of the pillows with molds 🫣. And also thay have laundry services, they overcharged but we settled it.The place also ,for me its kinda far from the main city..,that you need to ride tricycle ranges from 150-300 per trip.
good place to stay affordable
TV is broken. Nice pool. No fridge.
No hot water, tv not functioning, less water on faucet, no ref inside the room, no kettle and hair dryer
Lack of manpower. The shuttle bus pick-up from the airport was booked and confirmed in advance, but the front desk was not informed. Fortunately, I called the hotel while waiting for my luggage to reconfirm the arrangement or else would have waited longer. A banner and ice cream with a candle for Birthday celebrant were promised but not provided. There was no hairdryer available because another guest had borrowed it, and staff were unsure of which room it was in. Basic toiletries were lacking—only a simple toothbrush, toothpaste, and a thin bar of soap were provided, with no shampoo or bath gel. The room itself was spacious and included a back veranda, but it was in poor condition. Water pressure was low, the shower head was fixed and not adjustable, and there was no hot water. The set breakfast was acceptable.
Overall stay was pleasant, but it was a bit far to establishments. Staff were attentive and accomodating. The room is nice and spacious and food was great
Worth the price, staff are amazing! Cleanliness, needs improvement in bathroom areas. But the rest is amazing!!
Good for group stays
The pool was dirty, you can see dirt and small insects floating. The grass within the premises were not trimmed, the TV in the room wasn't working, no cable. The flush in the toilet was broken, water is leaking. There was no wifi in the room which was my top requirement as I was supposed to be working during my stay; coffee served in breakfast tasted like water with a lil coffee mixed together, food was okay though. The staff were accommodating but there was nobody helped us to carry our luggages to our room. One male staff said he'll fix the tv but didn't come back. I sat at the canteen around 9pm to access wifi, the male staff at the reception was on the phone having argument with very loud voice. The place could've been very relaxing if only managed well.
Everything was perfect !
I appreciate how they reached out to see if we needed transportation from airport to hotel and vice versa. We didn’t have to stress to find our own ride. Room was what I paid for nothing. Nothing glamours but the lounge, and customer service was stellar. They knew we had to leave early to they made sure breakfast was ready for us at 5:30a when it usually open at 6a.
Staff are friendly, quiet place. Only issue are bed bugs
The villas were perfect spot for relaxation, additionally the pool was a plus factor. Its giving an island vibe because of the rooms. But sadly the hot water shower on our room was not working.
i accidentally booked it in a different date, i emailed the staff and didn’t get any response
Hotel is in quieter part of town but is accessed via local taxis or hotel transport, which is affordable. Good thing is that the restaurant and front desk is manned till late at night and staff are helpful esp Krista and Melina (hope I got their names right). Maintenance wise, things are resolved if they are pointed out . My only gripe is that the things out to be checked before guests use the rooms ie water heater and air conditioning. Good thing is that the maintenance can resolve the issues and issue my room had were not minor ones.
Great hotel with a good pool and garden staff is extremely good and resort is great for relaxing
Thank you so much for appreciating our service, our friend! We're looking forward to see you soon!
Good value for the money
Thank you so much for your positive review, our friend! YES! I also agree that our hotel is a good value for money, because we value also your worth as our guest. Hope to see you again soon, our friend! God bless!
great time to relax and great service from their staff
Weew! Thank you so much for your positive review, our friend! You don't know how it makes us feel happy and satisfied everytime we read this type of message/review from our guests. Hope to see you again soon! God bless!
Breakfast is great. Wifi is a bit slow. Staff are great and helpful.
A great place to stay. Staff was friendly and helpful.Food was really great.Would love to stay there again! Thank you team 🫶
Weew! Thank you so much for your positive review, our friend! You don't know how it makes us feel joy and satisfied everytime we read this type of message.Hope to see you again soon!
The hotel as a 3 star was a huge disappointment. It looked better outside than in the room. The room was dirty and with a lot of mold in the bathroom. It's a big shame, they should take good care of the rooms and clean them properly! I definitely cannot recommend it for this price.
We're deeply apologizing for what you have experienced while you're staying with us, our friend. Rest assured that we're gonna do something about those of your concerns to improve our service and serve you better next time. This review is a great help to us. Hope to see you again soon at our hotel, so that we can prove you that we are improving as the day passing by.
The staff are very friendly, very accommodating, helpful and always wear a smile. . Loved our stay here. I even asked for a simple decor for our anniversary and they did it. ♥️💯
Good Day! Thank you so much for this positive review, our friend! We're very happy also that you were satisfied with our simple decor for your anniversarry! We wish you a happy and healthy relationship always! Hope to see you again soon! God bless!
Went there last Dec. probably the best stay. Except for PPS ang mahal ng tric fare nyo grabe!!!
Thank you very much po ma'am/sir sa positive review po about sa hotel. On the other hand, sorry po sa experienced ninyo sa tricycle fare po outside the hotel. Maging kami po ay umaasa rin na darating ang araw na magbago po yung fare na binibigay ng mga sasakyan po dito sa amin. Hope to see you again soon po!
Water heater is not working. The bathroom is outdated. There should be a hair dryer in every room. Though the staff are very friendly and approachable.
We're very sorry for the inconvenience you experienced while you're staying with us, our friend. Rest assured that we're gonna do something about it to improve our service and serve you better next time. Furthermore, thank you for appreciating our over all hotel service. looking forward to see you again soon!
This is my second review and my opinion to my first review is still the same. Still a great option to book this place.
Weew! Thank you so much for your positive review, our friend! You don't know how it makes us feel happy and satisfied everytime we read this type of message/review from our guests. Hope to see you again soon! God bless!
Run down place, not clean
We're deeply apologizing for what you have experienced while you're staying with us, our friend. Rest assured that we're gonna do something about those of your concerns to improve our service and serve you better next time. This review is a great help to us. Hope to see you again soon at our hotel, so that we can prove you that we are improving as the day passes by..
If you are planning to go in Puerto Princesa or just want to relax before travelling to other part of Palawan. This hotel is a great deal. The ambiance is serene and quiet. Lots of foreigners stay here. The room is not at all spotless but thr staff are very accomodating and responsive to your concern so don't be shy and ask them what you need to maximize your stay.
Wow! Thank you so much for this wonderful and confident boosting review, our friend! It made us feel that our efforts accommodating you during your stay was all worth it after all. Hope to see you again soon!
We got a 91% discount which should have been a clear indication of what to expect…. It is an honest reflection of what you get. You still see that this must have been a very nice hotel…. but those days are long gone!
TV not working but other than that great service!
We're very sorry for what you have experienced while you're staying with us, our friend. Rest assured that we're gonna do something about those of your concerns to improve our service and serve you better next time. This review is a great help to us. Hope to see you again soon at our hotel!
You can get breakfast as earlybas 6 am and great brewed coffee. The staff are very nice and accomidating
Thank you for your kind words! We’re glad you enjoyed our early breakfast service and freshly brewed coffee. Our team takes pride in providing warm and accommodating service, and your appreciation means a lot to us. We hope to welcome you again soon!
Accessible to and from the city center. Peaceful surroundings too. And the pool is lovely. The shower is not working though. We had a great stay regardless. Thankful to the staff for their help (especially Sir Gabb ☺️).
Thank you for your kind words! We’re delighted to hear that you enjoyed the peaceful surroundings, our lovely pool, and the convenience of our location. It’s also wonderful to know that our staff, especially Sir Gabb, made your stay memorable! We apologize for the issue with the shower and appreciate your patience. Your feedback helps us improve, and we’ll make sure to check and address this. We’d love to welcome you back for an even better experience next time! 😊
A beautiful oasis of relaxation in a nice area of Puerto Princesa, surrounded by greenery and trees. A beautiful pool, large and spacious rooms, good breakfast and delicious traditional filipino dishes. Last but not least, the staff at Acacia deserves a round of applause for their kindness and efficiency. They will arrange transportation and tours if needed. Overall, a very pleasant stay and a terrific value for the money.
Thank you so much for your wonderful review! We are delighted to hear that you had a relaxing stay at Acacia and enjoyed our lush surroundings, spacious rooms, and delicious Filipino dishes. Our team truly appreciates your kind words about their service—they always strive to make every guest feel at home. It was our pleasure to assist with your transportation and tours to ensure a seamless experience. We’re thrilled that you found great value in your stay, and we would love to welcome you back for another memorable visit! Safe travels and see you again soon! 🌿✨
pleasant stay
Thank you for your feedback! We're glad to hear you had a pleasant stay. It was our pleasure to host you, and we hope to welcome you again soon for another wonderful experience.
Despite the strong rain, that everyone didn't expect, we enjoyed our stay here. The place was peaceful, and the staff was very courteous and accommodating. They attend to all our needs. I also enjoyed the food, though it took a longer time to wait, but it's worth waiting though. Overall, our stay was great.
Thank you for sharing your experience with us! We're so glad to hear that, despite the unexpected rain, you still had a wonderful and peaceful stay at Acacia. It’s heartwarming to know that our staff made you feel welcome and attended to all your needs. We truly appreciate your patience with the food preparation—it means a lot that you found it worth the wait! Your kind words inspire us to continue providing excellent service and memorable experiences for our guests. We hope to welcome you back soon, hopefully with sunnier weather! ☀️🌿
“アカシアツリー ガーデンホテル”
素晴らしい場所です。滞在する価値があります。バランスがとれていて、プエルト・プリンセサでは私が見つけた中で最も良いミックスです…賑やかなエリアや食事まで徒歩圏内です。手頃な価格の食事と飲み物、サービスです。良い照明、素敵なプール、周囲にはたくさんの木や自然があります。静かです。お勧めします。良い部屋、サービス、デザインです。個人的には音楽について少し気になった点がありましたが、私の好みに合わせてすぐに変更してくれました。いいですね。また行きたいです。