デュシ タニ マクタン セブ リゾート (Dusit Thani Mactan Cebu Resort)のクチコミ

Dear Ms. Emiko, Thank you for your fantastic review! We’re absolutely delighted that you enjoyed your ocean view room—there’s nothing quite like waking up to such a breathtaking view! Your comfort and relaxation mean the world to us, and we can't wait to welcome you back for another amazing stay. See you again soon! Graciously yours, Laurent Betourne General Manager

Dear Ms. Ayako, Thank you for taking the time to share your detailed feedback! We’re delighted to hear that you had a wonderful experience with our staff and that you enjoyed the hospitality at our reception, breakfast, restaurant, spa, bar, and shop. It’s also great to know you found the Thai restaurant delicious and appreciated the beautiful views from your room. Your comments about the smooth airport transfer and the option to request a breakfast box for early tours are much appreciated as well. However, we sincerely regret the inconveniences you experienced with the bathroom shower, humidity, and door noise. Your insights are valuable, and we will certainly look into these issues to enhance our guests' comfort. We truly appreciate your patience and understanding. Thank you once again for your thoughtful review. We hope to welcome you back for an even better and more seamless stay in the future! Graciously yours, Laurent Betourne General Manager

Dear Ms. Miyeon, Thank you for taking the time to share your wonderful experience! We’re delighted to hear that you and your family had a comfortable and enjoyable stay with us. It’s great to know that you loved our spacious and clean swimming pool, the beautiful sea life, and our Thai restaurant. We also appreciate your feedback regarding the portion sizes at the pub—we’ll definitely take this into consideration to enhance our dining experience. And we’re thrilled that you enjoyed the gym’s sea view while running on the treadmill! We truly appreciate your recommendation and look forward to welcoming you and your family back for another memorable stay. Graciously yours, Laurent Betourne General Manager

Dear Mr. Yoshimasa, Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our luxurious facilities, stunning infinity pool, and private beach. Ensuring a memorable stay for our guests is our top priority. We sincerely apologize for the inconveniences you encountered, particularly with the toilets, pool towels, and buffet plate restocking. Your feedback is valuable, and we will immediately address these concerns with our team to improve our services. Regarding your reservation, we recommend checking with Agoda regarding the booking details. However, we are always happy to assist with any clarifications to ensure a smooth and hassle-free stay for you and your family. We truly appreciate your insights and hope to welcome you back for an even better experience in the future! Graciously yours, Laurent Betourne General Manager

Dear Ms. Michelle, Thank you for taking the time to share your experience with us! We’re delighted that you found Dusit Thani Mactan Cebu a perfect place to unwind and that you enjoyed the breathtaking views, well-maintained facilities, and exceptional service from our restaurant staff at Rami and Sunset Sports Bar. We would like to kindly clarify that our standard check-in time is at 3:00 PM, and your room was provided promptly at 3:07 PM. We truly appreciate your patience and understanding, and we apologize if there was any misunderstanding regarding the process. Your feedback is valuable, and we will continue to enhance our service to ensure a seamless experience for all our guests. We are grateful for your recommendation and look forward to welcoming you back for another wonderful stay with us! Graciously yours, Laurent Betourne General Manager

Dear Mr. Seiki, Thank you for your kind words! We’re delighted to hear that you enjoyed our breakfast, especially the fresh mangoes, and that the large pool was a highlight of your stay. It’s wonderful to know that the spacious pool added to your experience, and we truly appreciate your recommendation as the go-to hotel in Cebu. We look forward to welcoming you back for another fantastic stay in the future! Graciously yours, Laurent Betourne General Manager

Dear Ms. Saki, Thank you for sharing your feedback! We’re thrilled to hear that you enjoyed the pool location, lively music, and bubble events—they’re designed to create fun and memorable moments for our guests. We’re also pleased to know that the breakfast variety met your expectations. We understand your concerns regarding the crowded interior and soundproofing, as well as the limited dining options nearby. Your suggestion to explore Mactan Newtown is a helpful tip, and we appreciate you highlighting it for future guests. We look forward to welcoming you back for another enjoyable stay in the future! Graciously yours, Laurent Betourne General Manager

Dear Mr. Takashi, Thank you for sharing your feedback with us! We’re pleased to hear that your stay felt secure and of high quality. We appreciate your understanding regarding minor facility wear and are glad that you found the value to align with your booking. Your note about transportation is helpful, and we encourage our guests to plan ahead for convenience. We look forward to welcoming you back for another enjoyable and seamless stay in the future! Graciously yours, Laurent Betourne General Manager

Dear Mr. Teppei, Thank you for taking the time to share your detailed feedback. We deeply regret that your experience did not meet your expectations, and we sincerely apologize for the challenges you encountered during your stay. We are very sorry to hear about the cleanliness issues, the condition of the facilities, and the breakfast quality. These are critical areas that we strive to maintain at the highest standard, and we will immediately address these concerns with our team. We understand your frustrations regarding language support and the location of the hotel. While we aim to provide an inclusive and welcoming experience for all our guests, your feedback highlights areas where we need to improve, especially in catering to international visitors. We value your input and take your comments seriously as we continuously work to enhance the experience for all our guests. We truly regret that we were unable to meet your expectations and hope you might consider giving us another o

Dear Ms. Yuko, Thank you for your glowing review! We’re overjoyed to hear that you enjoyed the amazing views and that our wonderful staff made your stay even more special. We’re so excited to welcome you back to Dusit Thani for another memorable stay. Until next time, we wish you more sunsets as beautiful as the ones you experienced with us! Graciously yours, Laurent Betourne General Manager

Dear Ms. Ai, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that your stay was perfect for a vacation. It’s fantastic to know that our housekeeping team was able to assist and keep your room spotless, ensuring your comfort from the very beginning. Your kind words about our friendly staff and their warm smiles truly mean the world to us. We’re also thrilled that you enjoyed plenty of activities in the pool and by the sea, as well as the variety of dining options that made your 4-night stay enjoyable and relaxing. We’re so excited to welcome you back in the future for another unforgettable getaway! Graciously yours, Laurent Betourne General Manager

Dear Ms. Kumiko, Thank you for choosing us for your first trip to Cebu with your aunties and for sharing such a lovely review! We're delighted to know you enjoyed your ocean-view club room and the breathtaking views from the balcony. Seeing the skyline of the main island at night sounds magical! It’s wonderful that the infinity pool and bubble foam event added so much joy to your stay. Knowing that you and your aunties had fun alongside other guests warms our hearts. We're also thrilled you found the set menus at the club lounge for afternoon tea and cocktail time enjoyable—it’s all about creating delightful moments for our guests. We appreciate your feedback regarding the bathroom layout, and we’re glad it didn’t take away from your overall resort experience. We hope to welcome you back soon for another unforgettable trip with your loved ones! Graciously yours, Laurent Betourne General Manager

Dear Mr. Takaaki, Thank you for sharing your honest feedback. We’re truly sorry to hear that some aspects of your stay fell short of expectations. Your concerns about the drainage, dining options, availability of amenities, and response time have been noted, and we sincerely apologize for the inconvenience caused. We appreciate your understanding during a busy period like the New Year, but we recognize the need for improvements to ensure a seamless experience for all our guests. Rest assured, your comments will be shared with our team to address these issues and enhance our services. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable and improved stay in the future. Graciously yours, Laurent Betourne General Manager

Dear Mr. Atsuto, Thank you for sharing such heartwarming feedback! 🌟 We're thrilled to know that your first visit to Cebu Island was made unforgettable with us. It's wonderful that you enjoyed the daily events at our infinity pool, the breathtaking views, and the kindness of our staff. We hope to have the pleasure of welcoming you back for even more beautiful memories in the future! 💖 Graciously yours, Laurent Betourne General Manager

Dear Ms. Chikako, Thank you for taking the time to share your experience! We're so glad you enjoyed the fun events like the foam party at the night pool—it’s always a guest favorite! It’s wonderful to hear that you found our facilities enjoyable and family-friendly as well. We truly appreciate your recommendation and hope to welcome you back soon for another memorable stay in Cebu! Graciously yours, Laurent Betourne General Manager

Dear Mr. Daisuke, Thank you for sharing your feedback! We're delighted to hear that you enjoyed the gala party and had a fantastic time. Your kind words mean a lot to us, and we’re thrilled to know you’re considering visiting us again. We can’t wait to welcome you back for more memorable experiences! Graciously yours, Laurent Betourne General Manager

Dear Mr. Yasui, Thank you for your wonderful feedback! We're thrilled to hear that your stay was "supreme." It’s always a pleasure to know that our guests had such a great experience with us. We hope to welcome you again soon for another exceptional stay! Graciously yours, Laurent Betourne General Manager

Dear Mr. Takayuki, Thank you for choosing to spend your New Year’s Eve with us and for sharing such a detailed review! We’re delighted to hear that you enjoyed your stay, especially the clean and comfortable interiors, our wonderful pool and beach, and the spectacular New Year’s Eve celebrations, including the fire show and fireworks. It’s heartwarming to know that our lifeguards made a positive impression with their attentiveness and friendliness. We also appreciate your constructive feedback regarding the dining and shopping options, as well as the security concerns with balcony visibility and access. Please rest assured that your comments are invaluable to us, and we will take them into account as we strive to enhance our guest experience. It was truly our pleasure to host you, and we hope to welcome you back soon for another memorable holiday. Graciously yours, Laurent Betourne General Manager

Dear Ms. Miyuki, Thank you for sharing your feedback with us during your stay. We sincerely apologize for the issues you’ve encountered, including the room’s humidity, the absence of a bathtub, and the pool experience. We understand how these aspects have affected your comfort, and we truly regret that they did not meet your expectations. We want to ensure your current stay is as enjoyable as possible. Please let us know if there’s anything we can do to address these concerns during your time here. Our team is more than happy to assist with any adjustments or alternative room options to improve your experience. We truly value your feedback and are committed to making your stay more comfortable. We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience moving forward. Graciously yours, Laurent Betourne General Manager

Dear Mr. Takanori, Thank you for your wonderful review! We’re so pleased to hear that you had a leisurely vacation and enjoyed all the facilities we offer, including the restaurant, pool, gym, and beach. It’s especially heartwarming to know that our friendly staff made you feel truly welcome with their hospitality. We’re also delighted that you enjoyed our breakfast buffet—it’s always great to hear when our guests have a satisfying start to their day. Your kind words mean a lot to us, and we can’t wait to welcome you back for another relaxing and enjoyable stay! Graciously yours, Laurent Betourne General Manager

Dear Ms. Egami, Thank you so much for your delightful review! We’re thrilled to hear that you enjoyed our stunning views and were greeted with beautiful smiles from our team. It’s wonderful to know that you felt so relaxed during your stay with us. Your kind words mean a lot to us, and we’re excited to welcome you back the next time you visit Cebu. Until then, safe travels and take care! Graciously yours, Laurent Betourne General Manager

Dear Ms. Wakana, Thank you so much for your glowing review! We are beyond thrilled to hear that your week-long stay was perfect in every way. Congratulations on your proposal! We’re honored to have been part of such a special occasion. We look forward to welcoming you back for many more wonderful memories at Dusit Thani Mactan. Graciously yours, Laurent Betourne General Manager

Dear Ms. Yu, Thank you for sharing your experience with us. We are delighted to hear that you appreciated the excellent service from our staff and the cleanliness of the hotel. However, we apologize for the inconvenience caused by the bathroom shower. We value your feedback and will certainly review this to improve the guest experience. We hope to have the pleasure of welcoming you back in the future and providing an even better stay. Graciously yours, Laurent Betourne General Manager

Dear Mr. Akihiro, Thank you for your feedback! We're pleased to hear you enjoyed your stay and found our staff kind and the hotel beautiful. We're also glad you liked the ocean view and the pool facilities. We apologize for the issues you encountered with the shower temperature and water spillage. Your feedback is invaluable, and we will look into these matters to improve our guests' experience. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future. Graciously yours, Laurent Betourne General Manager

Dear Ms. Yukina, Thank you for sharing your positive experience! We’re delighted to hear that you enjoyed the resort atmosphere, the delicious room service food, and the refreshing pool. We hope to welcome you back soon for another great stay! Graciously yours, Laurent Betourne General Manager

Dear Mr. Tanaka, Thank you for your feedback and for highlighting the excellent location and service of our staff. We appreciate your comments regarding the shower drainage issue and the lack of on-site shopping options. We will address the shower issue with our maintenance team to ensure its resolved. As for the shopping inconvenience, we understand how important it is, and we will look into ways to improve our guests' convenience. Thank you for bringing these matters to our attention. We look forward to welcoming you back to Mactan for another fantastic stay! Graciously yours, Laurent Betourne General Manager

Dear Ms. Manami, Thank you for your detailed review! We're glad to hear you enjoyed the relaxing atmosphere, infinity pool, and beach. We appreciate your feedback regarding the lack of nearby shops and the issues with towel replenishment and seating and will work on addressing these concerns. Thank you for recommending us to those seeking relaxation, and we hope to provide an even better experience on your next stay! Graciously yours, Laurent Betourne General Manager

Dear Ms. Takeo, Thank you for your feedback! We’re glad to hear you enjoyed the pool, especially at night. We understand that the daytime heat can be intense. Your thoughts on the club lounge are helpful, especially given the lack of nearby options—it can indeed be a convenient choice for some guests. We appreciate your insights and hope to welcome you back for another stay! Graciously yours, Laurent Betourne General Manager

Dear Mr. Patrik, Thank you so much for your detailed review and kind words! We’re thrilled to hear that you enjoyed the beautiful sea views and the unique experience of plane spotting at our resort. Our team takes great pride in providing attentive and personalized service, and we’re glad to hear that the breakfast package made your early morning departure a little easier. We appreciate your comments about the condition and cleanliness of our rooms and facilities. It’s wonderful to know you had an amazing time during your stay, and we’re sorry to hear you didn’t get to enjoy all the activities. We look forward to welcoming you back for a longer stay so you can fully immerse yourself in everything we have to offer. Thank you for recommending us, and we can’t wait to host you again! Graciously yours, Laurent Betourne General Manager

Dear Mr. Mato, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Graciously yours, Laurent Betourne General Manager

Dear Ms. Anju, Thank you for taking the time to share your experience with us. Dusit Thani Mactan Cebu appreciates and values your comments in line with our efforts to provide each and every guest a delightful and enjoyable stay. This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues and are also looking into how we can further improve our services and facilities. Rest assured that all guests’ comments have been duly noted and have been taken in for consideration in aiming to exceed your expectations and to provide the best Filipino hospitality. Thank you for your understanding and for highlighting the positive aspects of your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. Graciously yours, Laurent Betourne General Manager

Dear Mr. Kairi, Thank you for choosing Dusit Thani Mactan Cebu for your recent stay. I appreciate your comments and sharing with us your experience here at the resort. Even though our location is a bit far, it is still wonderful to hear that we managed to meet with your expectations. We are looking forward to welcoming you back soon. Graciously yours, Laurent Betourne General Manager

Dear Mr. Hiromi, Thank you for taking the time to provide your feedback regarding your recent stay at Dusit Thani Mactan. We regret that you were informed check-in and check-out could be done on the club room dedicated floor, only to find out that it was closed upon your arrival. This miscommunication is unacceptable, and we understand how it added to your frustration. We are taking immediate steps to ensure our staff is fully informed and that accurate information is provided to our guests. Additionally, we apologize that the evening lounge offerings were unsatisfactory, with only local beer or cocktails available. We strive to provide a diverse and enjoyable selection for our guests, and we will review our offerings to ensure they meet our guests’ expectations in the future. We hope to have the opportunity to welcome you back to Dusit Thani Mactan in the future and provide you Graciously yours, Laurent Betourne General Manager

Mr. Kenichiro, Thank you for sharing your feedback regarding your recent stay at Dusit Thani Mactan. We sincerely apologize for the shortcomings you experienced, particularly with the infrastructure and the location of our property. We understand the importance of a safe and comfortable environment for our guests, and we deeply regret that we did not meet your expectations. Please be assured that we are taking immediate steps to address these issues and improve our facilities and services. Once again, we apologize for the inconvenience you encountered and appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back to Dusit Thani Mactan in the future and provide you with a truly exceptional experience. Graciously yours, Laurent Betourne General Manager

Dear 子, Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated and we are pleased to receive your wonderful comments about our team and services. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu Resort! Graciously yours, Laurent Betourne General Manager

Dear Ikuko, Thank you very much for taking the time to share your experience with us. It was truly wonderful to hear that we managed to meet with your expectations. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu Resort! Graciously yours, Laurent Betourne General Manager

Dear Janssen, Thank you very much for taking the time to share your experience with us. It was truly wonderful to hear that we managed to meet with your expectations. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu Resort! Graciously yours, Laurent Betourne General Manager

Dear Takeshi, Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated and we are pleased to receive your wonderful comments about our team and services. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu Resort! Graciously yours, Laurent Betourne General Manager

Dear Misa, Thank you very much for taking the time to share your experience with us. It was truly wonderful to hear that we managed to meet with your expectations. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu Resort! Graciously yours, Laurent Betourne General Manager

Dear Hiroyuki, Thank you for choosing Dusit Thani Mactan Cebu for your recent stay. I appreciate your comments and sharing with us your experience here at the resort. Even though our location is a bit far, it is still wonderful to hear that we managed to meet with your expectations. We are looking forward to welcome you back soon. Graciously yours, Laurent Betourne General Manager

Dear Yukako, Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated and we are pleased to receive your wonderful comments about our team and services. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu Resort! Graciously yours, Laurent Betourne General Manager

Dear Minami, Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated and we are pleased to receive your wonderful comments about our team and services. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu Resort! Graciously yours, Laurent Betourne General Manager

Dear Takeshi, Thank you very much for taking the time to share your experience with us. It was truly wonderful to hear that we managed to meet with your expectations. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu Resort! Graciously yours, Laurent Betourne General Manager

Dear Tetsuya, Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated and we are pleased to receive your wonderful comments about our team and services. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu Resort! Graciously yours, Laurent Betourne General Manager

Dear Yuki, Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated and we are pleased to receive your wonderful comments about our team and services. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu Resort! Graciously yours, Laurent Betourne General Manager

Dear Junya, Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated and we are pleased to receive your wonderful comments about our team and services. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu Resort! Graciously yours, Laurent Betourne General Manager

Dear Massa, Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated and we are pleased to receive your wonderful comments about our team and services. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu Resort! Graciously yours, Laurent Betourne General Manager

Dear Yosuke, Thank you very much for taking the time to share your experience with us. It was truly wonderful to hear that we managed to meet with your expectations. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu Resort! Graciously yours, Laurent Betourne General Manager