クチコミ 388 件の総評
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クチコミは利用者のみから投稿されています
良い
クチコミ 388 件の総評
reasonable rate, recommend deluxe room and higher only.
Hi, Siew! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay an amazing experience next time. Regards, Jacob
facilities without water dispenser, and internet working on this date. Room meant for changing over, not for relax
Hi, Siew! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex
Do NOT book other than deluxe room level, as the room smell horrible. Deluxe room is good and quite clean
Hi, Siew! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Jacob
suitable for smoker, cause room provide ash tray. Room clean but the pillow or the case smell still. bathroom just meant for shower, not for enjoy relax time
Hi, Siew! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex
No lift, so cuatomer need to carry luggage to 1st or 2nd floor. The cleanliness of carpet is no good. Room is big and towel is new. But the car park area need to install some lighting. Outside is too dark and feel unsafe if we back to hotel at night. If possible, provide RO water/drinking water with heater at ground floor for us to refill. We can enjoy a cup noodles after purchase from machine.
Apologies for the problems you had faced, Chan! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex
Basically room with ash tray encourage for smoking, no housekeeping for long stay, no water dispenser and without drinking water top-up daily.
Hi, Siew! Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Jacob
Dusty room, unfriendly staff and not recommended
Hi, Haritharan! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex
It was nice and confortable me and my partner like it . im all the way from kl it was near too .
Great to hear this, Dasvani! Thank you for joining our family and we will always aim to live up to your standards. Regards, Sophia!
reasonable price
Hi J, Thanks for your amazing words of appreciation. Have a wonderful day! Regards, Damia!
The hotel staff were very helpful towards my requiest. The WIFI was fantastic. TV is good.
Hi, Tein! Appreciate your valuable feedback. Your kind words of appreciation always motivate us to serve you even better than before. Looking forward to hosting you soon with superb experience further. Regards, Kim!
Booking I ask for non smoking room.. Instead I got room full of cigarette smell. The aircond very bad. I just blowing air not cool..
Hi Jimmy, We're extremely apologetic to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Bella!
Not recommended
Hi, Imran! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Barbara
best price
Thanks for rating us superbly, Ivon! Glad to know that you loved our services :) Regards, Adam
When ask the staff, they said photos in advertisement are wrongly uploaded. Please use room original photo so buyer not deceived.
Hi Mohd, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Marie!
Not comfortable to stay as the room and toilet had cockroaches. Tv got only a few channel. During night, there was someone knocking my door. Aircond and water heater functioning well.
Hi, Nur! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!
Please upgrade tv channel or any option to be good better.
Sorry for the unpleasant experience you had with us. Fazidah! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Anni.
excellent service, reasonable price and excellent facilities
Hi, Mohd! We are glad to see that you liked our services. Regards, Jane
For me this hotel is very good in terms of service, reasonable price and excellent facilities. I stay at this hotel regularly. I have recommended this hotel to my friend.
Hello, thank you for putting your encouraging words into our day. Glad you really enjoyed our services. Regards, Leo
Hallway and room smells like cigarette, they even put ashtray in room. The wall full of mould, toilet door cant close properly, ceiling in toilet falls off, there is even a cockroach in my room. Decided to check out instantly.
Hi, Abdullah! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Jake.
Very near to the place that I needed to work. Very satisfactory
We appreciate your feedback, Joe! Have a wonderful day ahead :) Regards, Marie
Room is not clean, smelly. Better find other hotel which are many nearby.
Hi Haron, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Rizky
old hotel. not well maintained. lots of walkway down light malfunction. creepy surrounding. anyhow the staff are friendly and helpful.
spacious room affordably priced for travellers in strategic location plenty of food around and amenities. friendly staff and helpful security guards. definitely will be my regular for Penang trips
rooms are clean and wide for better stay
clean and big room for travellers and comfortable beds suits the day
Very good hotel
Worst
great hotel
Friendly staff and clean room.
Room 229 - twin beds Pros ~ room is spacious ~ friendly staff ~ parking with security guard ~ hotel hall nice Cons ~ room walls no decorations ~ floor feels sands ~ bed sheets not clear enough ~ tv channel bad ~ cockroaches inside bathroom ~ no lift ( perhaps coz 2 floors only )
Not much facilities but low rate. Close to eateries at driving distances.
Got weird sound at night
Corridor is dim. Coffee maker facility was actually just a glass with a water boiler. However, staff is friendly.
Booked for my customer. Room dusty like not being cleaned or not used for long. Bathroom also not clean. Worst was he observed cockroaches running around in the room
The pillow case n sheets they did'nt change... so uncomfortable....
Bed sheets not really clean, ichi when sleeping on the bed
good
just improve your facilities..
Papan utk menggosok baju sangat daif... Tak sesuai untuk sebuah hotel ... Kebersihan di hadapan hotel juga kurang bersih..
The pillow is provided without pillow cover. The room is dirty . Do not recommend for any type of traveler.
Good for couple & solo traveler
Sucks
Although the room itself was very clean, the towels were dirty. There is no fridge, no coffee or tea packets, just two small bottles of water and a stool instead of a chair. There is no place to hang the towel after use. Basically, the room is overly basic. The people are nice though.
OK
Dgn customer muke mcam pundek tanak senyum
Staff were not friendly at all n not polite. I stayed for 2 days and on the second day when I asked for mineral water, the staff just raised her eyebrows....they lack of basic ethics...room is comfortable but WiFi is out. No coverage at all. It’s ok if you just want to rest and relax
Just Nice
VERY BAD IN PROBLEM SOLVING
parking, cleanliness was okay. too much noise at night, we can’t sleep. i think it’s the water pump making sound like drilling all night. also no lift.
“Housekeeping ”
Poor service from housekeeping
Hi, Selvaraj! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Bryce