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#Room230 Bad experience ever. I’m traveller for business trip. Very discomfort. Make me disappointed. Booking through Agoda web, stated there is king size bed. Who knows given 2 single bed to combine and become a king size bed. Is it the standard meaning for this hotel of king size bed is combination of 2 single bed? This consider cheating customer like a clown. Bad experience for this 4 nights stay.
Dear Mr Desmond Wong, Thank you for sharing your feedback, and we sincerely apologize for the disappointment you experienced during your recent stay. We truly regret that the room setup did not meet your expectations. While some of our king-sized beds are indeed configured by joining two single beds to meet international sizing standards, we understand that this may not have been communicated clearly at the time of booking, and we agree that transparency is crucial. We are currently reviewing how our room descriptions appear on third-party platforms to ensure that guests receive accurate and detailed information. Your comfort and satisfaction are very important to us, especially for guests traveling on business, and we’re sorry we fell short during your stay. Please rest assured that your feedback is being taken seriously and shared with our team to prevent similar issues in the future. If you are open to giving us another chance, we would welcome the opportunity to provide you with
Bagus.
Terima kasih Encik atas ulasan ringkas dan positif encik, Kami gembira encik berpuas hati dan harap dapat menyambut kedatangan encik lagi pada masa akan datang. 😊
Bike parking at some distance from view of hotel. Helpful staff.
Thank you for your review! We're glad to hear you found our staff helpful — we’ll be sure to pass along your kind words. We understand the bike parking location may not be ideal, and we’ll keep this in mind as we look for ways to improve guest convenience. We appreciate your input and hope to see you again soon!
Basic but adequate facilities. Clean room and friendly staff. Near eateries, 7-11 and a short walk to Lotus and Aeon Shopping.
Thank you for your kind feedback! We’re glad to hear that you found the facilities adequate, the room clean, and our staff friendly. It’s great that you enjoyed the convenience of the nearby eateries and shopping options. We hope to welcome you back for another pleasant stay soon!
Overall is good, there will be better if fee can be cheaper.
Thank you for your feedback and for choosing to stay with us. We’re glad to hear that your overall experience was good! We understand your thoughts on pricing and always strive to offer the best value for our guests. We’ll definitely take your comment into consideration as we continue to improve. We hope to have the chance to welcome you again in the future!
I was really disappointed with the size of the room as it was really small and for the price, not worth it at all. There's no lift and you'll have to use the stairs.
Thank you for taking the time to share your experience. We're truly sorry to hear that the room size and lack of lift did not meet your expectations. We understand how important comfort and convenience are, and we regret that we fell short in this instance. Your feedback is valuable and will help us as we work to improve our guest experience. We appreciate your stay with us and hope to have the opportunity to better serve you in the future.
First time booking this hotel due to its convenience of location with lots of F&B around. Its easy to get around. Staff is super helpful and understanding. Thank you to the staffs who had attended to my requests. Much appreciated. Will come again if opportunity arises
Thank you so much for your kind words and for choosing to stay with us for the first time! We're delighted that you enjoyed the convenience of our location and the nearby food options. It's wonderful to hear that our team was able to assist you and make your stay more comfortable — we’ll be sure to pass along your thanks to them. We truly appreciate your support and look forward to welcoming you again if you’re in the area!
Great location with lots of eatery. Hotel lack of lift and room is without windows. Bed and toilet consider clean and tidy.
Thank you for sharing your feedback with us. We're glad you enjoyed our convenient location and found the bed and toilet clean and tidy. We understand that the absence of a lift and windows in the room may not be ideal for everyone, and we truly appreciate your honest input. Your comments help us improve, and we hope to have the chance to welcome you again in the future.
Nice
Not
Nice place to stay and clean 👍👍
The room quite decent. The hotel just next to the highway. Near eateries.
Thank you for your feedback! We’re glad to hear that you found the room decent and enjoyed the convenience of our location next to the highway and close to eateries. We hope to welcome you again soon!
Average....one of receptionist very strict...No leniency.....No 'thank you' or 'please come again' during checkout...
Thank you for sharing your feedback. We’re sorry to hear that your experience with one of our receptionists didn’t meet your expectations. We truly value the importance of friendly and welcoming service, and your comments will help us improve. We’ll be sure to address this with our team to ensure a more pleasant experience for all our guests in the future. We appreciate your stay and hope to have the opportunity to welcome you again.
Overall good. Satisfied
"Thank you so much for your kind words! We're thrilled to hear that you had a satisfying experience. It was a pleasure having you, and we hope to welcome you back again soon!"
Bersih Selesa Parking Banyak
The price is reasonable for what we got
The place is clean and easy for food hunter
Cantik
will repeat again
Cleanliness and staff are good and friendly
Good service,nice and clean accomodation
Don't expect much of top notch facilities. Just sleep and make do with. Mindful of drunk fella in middle of night as sound proof is off.
Great location to quickly get in n out to the highway. No need to drive into Ipoh for food. There are enough restos around the hotel. Value for money
My usual stay while on business travel or transit.
Thank you for your kind words! We're always happy to have you stay with us during your business trips or transit.
Clean, need and nice place to stay
We really appreciate your feedback! We're so glad you enjoyed your stay and found the place to be clean and comfortable. We'd love to welcome you back anytime
Informed staff about the bedbugs...the only comment we got is that they will call for pest control. My 9-month-old baby also got bitten by bedbugs...but luckily not so badly...I got the bites all over my body. Hotel also no lift service..
Thank you for sharing your experience with us. We sincerely apologize for the discomfort and concern you faced regarding bed bugs during your stay. This is not the standard we strive to maintain, and we take your feedback seriously. We have already initiated a thorough inspection and treatment process with our pest control professionals to ensure our facilities are free of such issues. Guest comfort and safety are our top priorities, and we are committed to addressing this matter promptly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Convenient store is quite far for walking
This hotel is a good stop over located in the suburban part of Ipoh. There are plenty of good eateries nearby.
Thank you for your kind feedback! We're glad to hear that you enjoyed the location and the nearby eateries. We hope to welcome you back soon for another pleasant stay in Ipoh
We were able to fit 2 kids and 2 adults in a king size bed. Pretty big bed. The bathroom is big and clean. I like the wall hair dryer in the bathroom. Walking distance to 7 eleven for late snack.
Thank you so much for your kind feedback! We're thrilled to hear that the king-size bed worked well for your family and that you enjoyed the spacious bathroom. It's great to know you liked the wall-mounted hair dryer as well. We're glad the location was convenient for your late-night snack runs too. We hope to welcome you again soon
So far the best hotel I've been stay in ipoh.
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering the best. We can’t wait to welcome you back soon!
Overall a very nice stay but few things to note. 1. No lift 2. No disposable slippers provided. Other amenities provided (Toothbrush, Shower Gel, Shampoo, Soap)
Thank you for your feedback! We’re glad to hear you had a nice stay overall. We appreciate your notes about the lack of a lift and disposable slippers; we’re always looking for ways to improve our guest experience. It's great to know you found the other amenities satisfactory. We hope to welcome you back soon!
A place we call home when stay in this hotel. It was so nice and warm, and make the stay delightful’’’
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering the best. We can’t wait to welcome you back soon!
Booking utk 1 Malam mase nak p konvo kat SAS..call reception utk check in awal dan dapat check in awal. Terima kasih sbb layanan staff sgt terbaik
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering the best. We can’t wait to welcome you back soon!
Clean, best location & freindly staff. But, if have hanging place for towel or shirt in room make more perfect.
Yes - the location is good, eating place, night market, super market all quite near. and its just off the highway, dont have to traffic jam in the city area. staff is also very friendly and helpful. No - room is small, for single person to just sleep overnight is ok, but for long stay not recommended .
Thank you for sharing your thoughts! We’re glad to hear you enjoyed our convenient location and found our staff friendly and helpful. We appreciate your feedback about the room size; You may reserve the deluxe king room next time . we strive to provide a comfortable experience for all our guests. If you’re ever back for a short stay, we’d love to have you!
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Need to request hair dryer at the reception, low pic quality tv.
Overall, the feeling is pretty good. The room price is acceptable, but a 50 ringgit deposit is required. Right across is a restaurant, and if you need to shop, Lotus's Ipoh Garden and AEON Mall Kinta City are not far away. No matter what, the most important thing is after a long day of driving, hoping for a good night's sleep tonight.
Very clean
I didn't stay here myself, but usually book this place for visitors - many times already
Good
I had a comfortable stay for two night. The hotel is a little distant from the main sights in Ipoh, but there are plenty of good eating places - especially hotpot and sushi - in the vicinity.
I will never stay anywhere else after this. Truly a 5 star experience. Well done guys and Thank you.
Ok. Nice
Best hotel ,good service ...very recommended!!
Bersih , semua selesa
First time bring my daughter back to my hometown. Totally shocked that there wasn’t elevator to go up we needed to carry all our luggages one by one to the stairs plus i was trying to ask the front desk staff lady for another cards for three of us at least one more cards for our room it was like asking something big her attitude. Anyway, Unexpected disappointed.
When book is big bed after book come single room, I feel myself is cheating
Good location
“Sesuai dengan harga”
Iron & Iron board perlu ambil dan hantar di lobby, ruangan solat di dalam bilik sangat terhad
Terima kasih atas maklum balas positif Encik, kami berharap encik akan kembali semula menginap di sini.