FH グランド ホテル パラティーノ (FH Grand Hotel Palatino)のクチコミ

Dear Guest Thank you for sharing your impression about your recent stay with us. Anyway it seems that you did not find even a positive aspect in the whole experience. The AC is not on because the temperature at this time of the year is pretty cool, reaching 8 degrees at night. The heating is at disposal in the Hotel, but if you prefer to not have the warm air you can switch it off directly from the room. As in most of the Hotel in the world, we do not have free bottles of water in the room, but we offer the kettle service with tea/coffee facilities for example. We are sorry if our breakfast did not meet you expectation, even if it Is full of choice and sorry also if you felt that our Staff stared at you at any time, they were just doing their job and there was not intention to bother you..... We do hope to have another chance to welcome you to Grand Hotel Palatino, and find the best way to assure a nice service to you Kind regards Valentina Davani Room division manager

Dear Guest, Thank you for having given thumb up to our staff and the cleanliness of the room. We regret that you didn't notice prior to your booking that our hotel doesn't offer those facilities like pool or gym. We regret that breakfast was not in line with your expectation, because is one of the main strong points of the Hotel. You can try all homemade Italian pastries of high quality, yogurt, fruits, vegetables, meat, bread, cheese, scramble and boiled eggs. Regarding the iron, for security reason we avoid to put it inside the rooms, but our laundry service is available from Monday to Friday 7.30-15.00 and on Saturday from 7.30 o 12.00, even if you need only the ironing service. Our Hotel offers different tipology of rooms, classic, superior, prestige and suite, and the tea/coffee facility are available from the superior rooms, but our front desk is at disposal of our guests to satisfy any request to make their stay enjoyable. Wish you all the best. Enzo Ciannelli Hotel Manger

Dear Guest, thank you for your kind feedback. We appreciate that you have enjoyed our service at the restaurant and your stay at Grand Hotel Palatino. The strategic position of the hotel has allowed you to visit Rome easily and hope you have taken with you a memorable experience. We hope to see you again. Kind regards Enzo Ciannelli Hotel Manager

Dear Guest, Thank you for choosing to stay at Grand Hotel Palatino and for sharing your recent experience with us. It was a great pleasure to read that you appreciated our hospitality, your comments will be definitely shared with the Team. Looking forward to welcoming you back at your next visit in Rome. Sincerely, Valentina Davani Room division manager

Thank you ! Kind Regards Valentina Davani Room division manager

Dear guest Thank you for your review regarding your stay at Grand Hotel Palatino, we greatly appreciate your willingness to share your experience with us. We are glad your appreciated our location. Grand Hotel Palatino is located in Rione Monti, a dynamic and lively neighborhood in the centre of Rome, only 10 minutes walking far from the Colosseum. From our Hotel is also very easy to reach many other sites like the Opera Theatre, Trevi Fountain, Piazza di Spagna and other important historic monuments, without threatening the safety of our customers. The location is for sure one of our point of streght ! Thank you also for your kind words of appreciation in regards to the service received. We are looking forward to welcoming you back in the next future. Best regard, Enzo Ciannelli Hotel Manager

Dear Guest we than k you for your kind review and hope to welcome you back to Grand Hoitel Palatino in the near future. Sincerely Enzo Ciannelli Hotel Manager

Dear Guest, Thank you for this wonderful review shared with us on !! We are very happy to learn that we were able to provide you a memorable stay with us ! Looking forward to welcoming you back at your next visit in Rome. Sincerely, Enzo Ciannelli Hotel manager

Dear Guest, Thank you very much for sharing your feedback regarding your stay at Grand Hotel Palatino. We regret to learn that we were not able to meet your expectations, at Grand Hotel Palatino we are committed to ensure that our guests feel special and comfortable and we take into great consideration all the feedback that they provide to us. Regarding the tea/coffee facilities in the room, as per our policy we provide them from the Superior rooms, but under request of our Guest we are at your disposal to send the facilities even in classic rooms. We regret if you were disappointed because one of the room booked was not ready at your arrival. We made the check in for the first room and asked to wait for the second one, as the check in time is guaranteee after 2 PM. We could not choose other room because we reserved for you rooms next to each other. We hope that we will be able to show you our great level of service should we have the chance to welcome you back. Sincerely Enzo Cianne

Dear Guest, Sharing a reviews like yours with our team is both, gratifying and motivating. We are thrilled that you loved your recent visit to Grand Hotel Palatino.and that we were able to meet your expectation. We hope to have the pleasure to welcome you back very soon and send you our best wishes from Rome. Enzo Ciannelli Hotel Manager

Dear Guest, we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. Grand Hotel Palatino offers different tipology of rooms, classic, superior, prestige and suite, and the tea/coffee facility are available from the superior rooms. Anyway we are more than happy to provide them even in classic rooms under request of our clients ! We are sorry to learn that you did not really enjoyed our breakfast. Generally it is appreciated from our clients because everybody is able to find something to enjoy every day, and we have a terrific show cooking corner, where Guests can taste our special proposals made at the moment. We hope to welcome you back in the near future and have another chance to conquer you totally ! Sincerely Enzo Ciannelli Hotel manager

Dear Guest, Thank you for spending your time to share your experience with us.. We regret to read that you were not satisfied with your stay at Grand Hotel Palatino. Sorry for the misunderstanding about your reservation. The colleague at Front desk realized immediately that he had made a mistake asking you to pay the supplement for the child, as it was specified on the reservation that it was for 2 adults and 1 child. He apologized for the mistake. Regarding the parking, as you find specified on booking.com, public parking is available at a location nearby, and a charge is apply. There are several choices in the area (5/10 minutes maximum from the hotel), and the rates of the Garage in the city centre is more or less 35 Euro per day. We hope that we will be able to show you our great level of service should we have the chance to welcome you back to Grand Hotel Palatino in the near future. Warm regards, Enzo Ciannelli Hotel manager

Dear Guest Thank you for choosing Grand Hotel Palatino and for sharing your opinion about your recent stay. We are deeply sorry about the problem occurred regarding the tranfer and the lack of attention you felt, Customer care is a priority for us. Our Reception Staff did not call another taxi because they realized that there were a few taxi pubblic already parked just outside the hotel that could be easilly picked without waiting more time. Sorry for what happened, Grand Hotel Palatino cannot guarantee for rates applied by pubblic taxi. We really hope to welcome you back to Grand Hotel Palatino and to have another opportunity to show you the quality we strive to guarantee to our Guests. Kind regards Enzo Ciannelli Hotel Manager

Dear guest Thank you for your review regarding your stay at Grand Hotel Palatino., we greatly appreciate your willingness to share your experience with us. As you mentioned Grand Hotel Palatino.is very well located near the Colosseum in the heart of Rome, and from our Hotel is very easy to reach many other sites like the Opera Theatre, Trevi Fountain, Piazza di Spagna and other important historic monuments, without threatening the safety of our customers. Thank you also for your kind words of appreciation in regards to the service received. We are looking forward to welcoming you back in the next future. Best regard, Enzo Ciannelli resident manager

Dear Guest, Thank you for choosing to stay at Grand Hotel Palatino and for sharing your recent experience with us. It was a great pleasure to read that you had such a positive opinion about your stay and that you appreciated our hospitality. Thank you also for your precious suggestions and please be assured that we already took in consideration your comments. Looking forward to welcoming you back at your next visit in Rome. Sincerely, Enzo Ciannelli Resident manager

Dear Guest we thank you for your lovely review and hope to welcome you back to Grand Hotel Palatino in the next future. Sincerely Enzo Ciannelli Resident Manager

Dear Guest, Thank you for choosing to stay at Grand Hotel Palatino and for sharing your recent experience with us. It was a great pleasure to read that you had an overall positive opinion about your stay and that you appreciated our hospitality. Thank you also for your precious suggestions and please be assured that we already took in consideration your comments. Looking forward to welcoming you back at your next visit in Rome. Sincerely, Enzo Ciannelli Resident Manager

Dear Guest we thank you for your nice review and hope to welcome you back to Grand Hotel Palatino in the next future. Sincerely Enzo Ciannelli Resident Manager

Dear Guest we thanks you for sharing your opinion regarding your recent stay at Grand Hotel Palatino. We are please that your stay with us was nice and that you appreciated the location, service and your room. We regret for your disappointment regarding the check in time. In these days the hotel was full and for us is not always possibile to cnfirm early check in. The answer of our Staff was that probably we could have been able to check you in about at 12, or as soon as we had rooms available, but is very difficult to allow Guest in at 9 AM. We did our best ! We really hope to welcome you back to Grand Hotel Palatino. Sincerely Enzo Ciannelli Resident manager

Thanks a lot for yor wonderful comment! Sincerely Enzo Ciannelli Resident Manager

Dear Guest, Thank you for choosing to stay at Grand Hotel Palatino and for sharing your recent experience with us. It was a great pleasure to read that you appreciated our hospitality, your comments will be definitely shared with the Team. Thank you also for sharing your valuable feedback and please be assured that we already took in consideration your comments. Looking forward to welcoming you back at your next visit in Rome. Sincerely, Enzo Ciannelli Resident Manager

Dear Guest, Thank you very much for taking the time to leave your kind feedback following your recent stay at Grand Hotel Palatino. We were really happy to read that you have enjoyed your experience at the hotel and we look forward to welcoming you back once again in the future. Kind regards, Enzo Ciannelli Resident Manager

Dear Guest, Thank you for the time you dedicated in writing a comment regarding your recent stay at Grand Hotel Palatino. It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve. We are looking forward to welcoming you again in the near future. Yours sincerely, Enzo Ciannelli Resident Manager

Dear Guest, thank you for taking the time to share your impressions with regard to your recent stay at Grand Hotel Palatino. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost. Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely, Enzo Ciannelli Redsident Manager

Dear Guest, thanks a lot for spending time to give us a feedback about your recent stay at Grand Hotel Palatino. We take in consideration all the feedback because allow us to do always better. We are grateful because you highlighted the aspects that met your approval, like the location, our great breakfast and the cleaness of our rooms and we thank you for reporting even those aspect you did not like. We apologize for the delay caused by the misunderstanding with the transfer you booked. We are verifying with the tranfer agency what happened. We really hope to have another opportunity to welcome you back to Grand Hotel Palatino. Sincerely Enzo Ciannelli Resident Manager

Thank you!

Dear Guest, thanks a lot for spending time to give us a feedback about your recent stay at Grand Hotel Palatino. We are pleased to read your overall satisfaction with your stay and that you appreciated the kindness of our Staff, the location and our breakfast, and we apologize for the delay of the taxi We really hope to have another opportunity to welcome you back to Grand Hotel Palatino. Sincerely Enzo Ciannelli Resident Manager

Dear Mei, Thank you so much for your kind review! Enzo Ciannelli Hotel Manager

Dear Guest, We appreciate your positive comments about your recent stay at Grand Hotel Palatino, and we are grateful for all the feedback we receive as this helps us to ensure that the standards we aim to provide remain consistent. We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality. We hope we will have the pleasure of welcoming you back on some future occasion Best regards, Enzo Ciannelli Resident Manager

Dear Guest, Thank you for sharing your impression about your recent stay at Grand Hotel Palatino, and for highlighting the aspects that met your approval and those aspect you did not like. We take in consideration all the feedback because allow us to do always better, expecially those feedback that remark a lack of attention regarding the service. Hope to have another chance to welcome you to Grand Hotel Palatino. Sincerely Enzo Ciannelli Resident Manager

Dear Guest, Thank you for this wonderful review shared with us on …………! We are very happy to learn that we were able to provide you a memorable stay with us and that you appreciated your room and the location. Looking forward to welcoming you back at your next visit in Rome. Sincerely, Enzo Ciannelli Resident Manager

Dear Guest, we would like to thank you for taking the time to share your feedback with us further your recent visit to the Grand Hotel Palatino. We are very sorry to hear that your stay with us did not meet the level of expectation that we strive to achieve for each one of our guests. We take the feedback of our guests seriously and we value each point to ensure that we maintain the level of service that is expected from us. I would therefore welcome the opportunity to discuss this with you in detail. Please feel free to contact us at your convenience. Kind regards Enzo Ciannelli Resident Manager

Thanks a lot for your kind review. Hope to welcome you back to Grand Hotel Palatino. Sincerely Enzo Ciannelli Resident manager

Dear Guest, thanks a lot for your kind review and for highlighted the aspects that met your approval and those aspect you liked less. We take in consideration all the feedback because allow us to do always better. Hope to welcome you back to Grand Hotel Palatino. Sincerely Enzo Ciannelli Resident Manager

Dear Guest, thanks a lot for your kind review and for highlighted the aspects that met your approval and those aspect you liked less. We take in consideration all the feedback because allow us to do always better. Hope to welcome you back to Grand Hotel Palatino. Sincerely Enzo Ciannelli Resident Manager

Dear Guest, thanks a lot for your kind review and for highlighted the aspects that met your approval and those aspect you liked less. We take in consideration all the feedback because allow us to do always better. Hope to welcome you back to Grand Hotel Palatino. Sincerely Enzo Ciannelli Resident Manager

Thanks a lot for your kind review. Best regards Enzo Ciannelli Resident Manager

Dear Guest, We appreciate your positive comments about your recent stay at Grand Hotel Palatino, and we are grateful for all the feedback we receive as this helps us to ensure that the standards we aim to provide remain consistent. We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality. We hope we will have the pleasure of welcoming you back on some future occasion Best regards, Enzo Ciannelli Resident manager