クチコミ 245 件の総評
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クチコミ 245 件の総評
To much of cockroaches in the room.
Dear Guest, Thank you for bringing this matter to our attention. We sincerely apologize for the discomfort you experienced due to the presence of cockroaches in your room. This does not reflect the high standards of cleanliness and comfort we strive to maintain for our guests. Please be assured that we take such concerns seriously. Our housekeeping and pest control teams have been notified and are conducting a thorough inspection and treatment of the affected area to prevent any recurrence. Your satisfaction is our top priority, and we are committed to making your experience with us a positive one. Thank you for your understanding and for giving us the opportunity to address this issue. We value your feedback and look forward to welcoming you back under more pleasant circumstances. Warm regards, Reservation Team
Good
Dear Guest, Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you had a pleasant stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Warm regards, Reservation Team
V good
Dear Guest, Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you had a pleasant stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Warm regards, Reservation Team
Fully satisfied service by hotel phoenix
Dear Guest, Thank you for your kind feedback. We’re thrilled to hear that you were fully satisfied with the service at Hotel Phoenix. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent experience. Regards, Reservation Team
All you will like is Bathrooms .... Spacious and clean
Dear Guest, Thank you for your feedback. We’re glad to hear you appreciated the spacious and clean bathrooms. We’ll continue working on enhancing other aspects of the stay to ensure a more well-rounded experience in the future. We hope to welcome you again soon. Regards, Reservation Team
Room and bed size is lil small, apart from it everything is good.
Nice hotel with goid location
Rooms not clean; breakfast not good
I had an extremely disappointing stay at Phoenix Hotel, Pune. The check-in was impersonal, and the room was dirty with a foul smell and poorly maintained bathroom facilities. More alarmingly, a receptionist entered my room without permission, violating my privacy. This is unacceptable, and I urge management to address these issues promptly to prevent future discomfort for guests. The food taste is also very bad. Not recommended at all!
Good room
No Gym or Swimming pool stay was comfortable and good
Spacious room, very clean and hygiene
Friendly staff, clean property and value for money.
Too expensive for the food.
Very nice and pleasant stay. Very friendly and courteous staff.
The hotel is good to stay everything is perfect but they need to put more items in breakfast
Very comfortable stay.
Arenge lift over all good
Stay was good
This a very nice hotel and I liked it because it was couple friendly.
Wrost
Very bad hotel all staff are very attitudeted minded not recommended for booking elevator has not provided hotel रूम सर्विस नॉट अवेलेबल
Good quietlocation. Lots of greenery.
Hotel Staff Denied room for 2 hours stating the hotel was overbooked and asked me to contact Agoda. Agaoda Customer Support was Pathatic and was not supporting customer. I would not use both the services anymore.
Breakfast and food not that good in taste. Should improve on food quality.
Just perfect
Trip was very relaxing and I found it very good and happening
Nearby business and most happenings locations. Spacious room, well maintained and staying cost is "value for money". Breakfast is ok but limited options.
Location is great. Just in thr middle of Kp. But it is quite. Staff is good. Nice rooms
Room is very big, clean, near to most location and very calm area.
Good stay
While the location is very slightly off road, the rooms are very spacious. Breakfast spread was pretty amazing too.
I have stayed in this hotel and overwhelmed by the service provided by Sarita, overall stay was good. Feedback to kitchen, please add more good food menu to your breakfast
Good
The rooms are spacious, the amenities provided helped in comfortable stay
Worth it!
OKAYISH
Nice hotel and staff
Our stay was good , with nice breakfast
Dear Guest, Thank you for reviewing us. We are delighted to know that you had an enjoyable time at our hotel. All of us at Hotel Phoenix are dedicated to providing an exceptional guest experience and a comfortable ambience for our guests. Appreciate your positive comment regarding your hotel stay. We do take pride in catering to our guests’ needs the best way we can and It is feedback from valued guests like you, that motivates us to strive for excellence. We look forward to welcoming you back soon. Assuring you of our best attention and services at all times.
Place is nice and clean. Stuff is also courteous. Cons: 1. Breakfast is same everyday and not much options. 2. Sometimes the surrounding smells worst.
Dear Guest, Thank you for reviewing and rating us. We are so grateful to you for giving us an opportunity to serve you. All of us at Hotel Park Ornate are dedicated to providing an exceptional guest experience and a comfortable ambience for our guests. Our aim is to provide our guests with memorable experiences and I do apologize sincerely for any shortcomings you encountered on your stay. Please be assured this is not indicative of our usual standards. We have communicated the issue to the relevant departments with utmost seriousness and respective teams to ensure non-recurrence of the issues. We sincerely hope that you would allow us an opportunity to welcome you back to Hotel Park Ornate in the near future to create a more memorable experience and restore your faith in us.
The property and stay is good but the staff is horrendous they will chase you for 10 bucks if you have not paid . But they forget the mistakes they do. The hotel owners need to work majorly on the staff.. the house keeping staff is good they are at your serive though
Dear Guest , Thank you for the feedback. However as we have checked you had misbehaved with the staff and had checked out from the hotel without any intimation. We also had to chase for the payment of Rs.1200 . After multiple attempts of calls and messages you did not respond hence we had to scare you by the name of police so that the payment is cleared. We at Hotel Phoenix do not do any such things which will make our guest uncomfortable. Thank you for visiting the property.
It's a good hotel with quality breakfast. It's in a prime area with peace. It's an happening area. Vibe is pretty and peaceful. I love the breakfast and service.
Dear Guest, Thank you for reviewing us. We are delighted to know that you had an enjoyable time at our hotel. All of us at Hotel Phoenix are dedicated to providing an exceptional guest experience and a comfortable ambience for our guests. Appreciate your positive comment regarding your hotel stay. We do take pride in catering to our guests’ needs the best way we can and It is feedback from valued guests like you, that motivates us to strive for excellence. We look forward to welcoming you back soon. Assuring you of our best attention and services at all times.
Property, service & staff are too good, but it's centrally located, for the person traveling above 15 kms it's very difficult to reach Destination.
Dear Guest, Thank you for choosing to stay at Hotel Phoenix and for taking the time to share your review. We know that you had options of hotel stays in Pune and I am so grateful to you for giving us the opportunity. Our aim is to provide our guests with memorable experiences and I do apologize sincerely for any shortcomings you encountered on your stay. Please be assured this is not indicative of our usual standards. I have taken all notes and wish to thank you once again for all your valuable feedback. We have communicated the issues to the relevant departments and corrective action has already been taken to ensure non occurrence of the highlighted issues. We sincerely hope that you would view this incident in isolation and allow us an opportunity to welcome you back to Hotel Phoenix in the near future to create a more memorable experience.
Not everyone seems to have a good time. Too fuzzy and non co-operational.
Dear Guest, Thank you for choosing to stay at Hotel Phoenix and for taking the time to share your review. We know that you had options of hotel stays in Pune and I am so grateful to you for giving us the opportunity. Our aim is to provide our guests with memorable experiences and I do apologize sincerely for any shortcomings you encountered on your stay. Please be assured this is not indicative of our usual standards. I have taken all notes and wish to thank you once again for all your valuable feedback. We have communicated the issues to the relevant departments and corrective action has already been taken to ensure non occurrence of the highlighted issues. We sincerely hope that you would view this incident in isolation and allow us an opportunity to welcome you back to Hotel Phoenix in the near future to create a more memorable experience.
Clean hotel, tranquil environment
Dear Guest, Thank you for reviewing us. We are delighted to know that you had an enjoyable time at our hotel. All of us at Hotel Phoenix are dedicated to providing an exceptional guest experience and a comfortable ambience for our guests. Appreciate your positive comments regarding your hotel stay. We do take pride in catering to our guests’ needs the best way we can and It is feedback from valued guests like you, that motivates us to strive for excellence. We look forward to welcoming you back soon. Assuring you of our best attention and services at all times.
stay was not as expected. No wifi no restaurant facilities were available. Had to order food from outside.
Dear Guest, Thank you for choosing to stay at Hotel Phoenix and for taking the time to share your review. We know that you had options of hotel stays in Pune and I am so grateful to you for giving us the opportunity. Our aim is to provide our guests with memorable experiences and I do apologize sincerely for any shortcomings you encountered on your stay. Please be assured this is not indicative of our usual standards. I have taken all notes and wish to thank you once again for all your valuable feedback. We have communicated the issues to the relevant departments and corrective action has already been taken to ensure non occurrence of the highlighted issues. We sincerely hope that you would view this incident in isolation and allow us an opportunity to welcome you back to Hotel Phoenix in the near future to create a more memorable experience.
Overall our experience was great. Staff were fantastic. Room provided was comfortable and decently maintained. Toilet was spacious and clean. Breakfast was decent, enough to keep one well fueled for the day. Location perfect, Pune is pretty spread out, so this location is perfect for everything, Overall we enjoyed ourselves. If I were to ever visit Pune then I would surely choose hotel phoenix again. Good job guys
Dear Guest, Thank you for reviewing us. We are delighted to know that you had an enjoyable time at our hotel. All of us at Hotel Phoenix are dedicated to providing an exceptional guest experience and a comfortable ambience for our guests. Appreciate your positive comment regarding your hotel stay. We do take pride in catering to our guests’ needs the best way we can and It is feedback from valued guests like you, that motivates us to strive for excellence. We look forward to welcoming you back soon. Assuring you of our best attention and services at all times.
I have book it by agoda and confirmed booking but when I reach hotel they said no room for you and same been intimate to agoda but all time agoda shows rooms when available even at their reception. Finally big argument they gave a room for a day and shifted to their sister concerned hotel. I feel they doing volunteer to shift people to another hotel. Or it's really tough situation if new people come and call the agoda which is spending lot of ISD to confirm. I thing in feature rather booking from international site it's better to book from lot of Indian site where we can talk and confirm all requirements
Dear Guest, Thank you for choosing to stay at Hotel Phoenix and for taking the time to share your review. We know that you had options of hotel stays in Pune and I am so grateful to you for giving us the opportunity. Our aim is to provide our guests with memorable experiences and I do apologize sincerely for any shortcomings you encountered on your stay. Please be assured this is not indicative of our usual standards. I have taken all notes and wish to thank you once again for all your valuable feedback. We have communicated the issues to the relevant departments and corrective action has already been taken to ensure non occurrence of the highlighted issues. We sincerely hope that you would view this incident in isolation and allow us an opportunity to welcome you back to Hotel Phoenix in the near future to create a more memorable experience.
The rooms are spacious and clean, will recommend it to travellers
Dear Guest, Thank you for reviewing us. We are delighted to know that you had an enjoyable time at our hotel. All of us at Hotel Phoenix are dedicated to providing an exceptional guest experience and a comfortable ambience for our guests. Appreciate your positive comment regarding your hotel stay. We do take pride in catering to our guests’ needs the best way we can and It is feedback from valued guests like you, that motivates us to strive for excellence. We look forward to welcoming you back soon. Assuring you of our best attention and services at all times.
“非常に満足”
Wonderful stay – friendly staff, amazing food, and a beautiful room
Dear Guest, Thank you so much for sharing your wonderful experience! We’re thrilled to hear that our friendly staff, amazing food, and beautiful room made your stay so memorable. Our entire team works hard to create an inviting and seamless experience your feedback validates what we strive for every day. We look forward to welcoming you back soon for another exceptional visit. Please don’t hesitate to reach out if there’s anything special we can prepare for your next stay. Warm regards, Reservation Team