クチコミ 864 件の総評
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クチコミ 864 件の総評
They changed the room later but still it was not the worth I have spent on it
Dear Ankeet, We regret this instance and assure you that this is not what we intended for you. Our team would like to discuss this with you over a call, please share your contact number and email ID via Facebook inbox. Regards, Team Club Mahindra
Excellent stay
Dear Priti, Thank you for the amazing review. We're delighted you had a splendid holiday. Your words will keep our team motivated to do the best. Awaiting your next visit! Regards, Team Club Mahindra Tropicana Resort & Spa
Gud
Dear Sunny, Thank you for sharing your experience with us. We’re pleased to have hosted you at our resort. Our staff works extremely hard to make your stay as comfortable as possible and your compliments will certainly brighten their day. Do visit us again! Regards, Team Club Mahindra Tropicana Resort & Spa
Swimming Instructor objected young kid during swimming. Bad experience
Dear Ajay, We regret the disappointing experience and would like to speak with you in this regard. Request you to share your contact number and email ID via Facebook inbox. We will have our team reach out to you. Regards, Team Club Mahindra
Enjoyed the resort with greenery and good arrangement
Dear Saiprasad, Thank you for this detailed review. Our team is overwhelmed to know about your overall stay at the resort and takes pride in curating an experience that isn’t easily forgotten. We’re glad to have succeeded in doing so and will surely share your compliments with the team. Do visit us again! Regards, Team Club Mahindra Tropicana Resort & Spa
One of the best property to stay in Alibaug
Dear Manish, Thank you for sharing your experience with us. We appreciate your review. It’s wonderful to know you had a fantastic holiday with us. Your words made our day. Can’t wait to welcome you again! Regards, Team Club Mahindra Tropicana Resort & Spa
It was good experience. Very supporrive staff..they should have buggie inside resort for senior citizen mainly for villas..
Dear Yashada, Your comfort and satisfaction during the holidays is always our priority. We're happy that you found our staff's hospitality and services commendable. They will certainly be gratified to read your compliments. We look forward to welcoming you again for your next holiday! Regards, Team Club Mahindra Tropicana Resort & Spa
Had a nice fun weekend at the property....food expensive though
Dear Yezad, Thank you for sharing your experience with us. We’re pleased to have hosted you at our resort. Our staff works extremely hard to make your stay as comfortable as possible and your compliments will certainly brighten their day. Please be assured that we have noted your feedback and shall share it with the resort team. Do visit us again! Regards, Team Club Mahindra Tropicana Resort & Spa Alibaug
Good place, but slightly high on tariff, Staff needs to be more well trained as per hospitality levels.
Dear Munira, While we are glad that you liked our resort, we regret the drawbacks you faced during your stay. Please be assured that we have noted your feedback and shall share it with the resort team. Look forward to welcoming you again for a better yet memorable experience! Regards, Team Club Mahindra Tropicana Resort & Spa Alibaug
Nice property and amenities. Good place for a quick get away
Dear Sanket, Thank you for sharing your experience with us. We’re pleased to have hosted you at our resort. Our staff works extremely hard to make your stay as comfortable as possible and your compliments will certainly brighten their day. Do visit us again! Regards, Team Club Mahindra Tropicana Resort & Spa Alibaug
Overall the resort is spacious and good. Food served is good. Location on 30 minutes away from main town. If you want to relax in the hotel, then its a great place to be.
Dear Shalini, Thank you for the review. Pleased to know that you relished the delicious spread and had a comfortable stay with us. Your compliments shall be shared with the team. Awaiting to host you again! Regards, Team Club Mahindra Tropicana Resort & Spa Alibaug
we loved the place!!! Most of the things get all the ticks.
Dear Priyam, Thank you for sharing your experience with us. It’s heartening to know that you had an amazing stay at the resort. Glad that you liked our hospitality, and enjoyed the holiday to the fullest. Your kind appreciation for the team will surely encourage them to keep up the good work. Await to host you again! Regards, Team Club Mahindra Tropicana Resort & Spa Alibaug
Being a 4 star property, the resort is not much maintained. Rooms lack the basic facilities of cleanliness, lights, shower water pressure. We had 2 types of room open shower which was not much good, not maintained as well and a bath tub room where u can find pigeon shit everywhere. Staff is also less so u get delayed services. TV setop box was not there, they dint even bothered to installed after conplaint. Resort dont have any recreational event or amenities other than the pool. My experience was not much good. I will give a 2 star rating.
Dear Vipul, We regret the disappointing experience and would like to connect with you in this regard. Request you to share your contact number/email ID via Facebook inbox. Our team will shortly get in touch with you. Regards, Team Club Mahindra
Very slow service. Basics like a spoon / stirrer for coffee/tea was missing. Basin nob was broken although manageable. Over priced for what you get
Dear Abhinav, We regret your unpleasant experience and assure you that this is not what we intended for you. Our team would like to get in touch with you over a call, to discuss your concern promptly. Please share your contact number/email ID via Facebook inbox. Regards, Team Club Mahindra
we had pleasant stay, would recommend it and like to comeback too.
Dear Kireet, Thank you for the kind review. It is our absolute pleasure to have hosted you at our resort. We are delighted to know that you liked our property and the hospitality. These words of appreciation will go a very long way in motivating our team. Do visit us again! Regards, Team Club Mahindra Tropicana Resort & Spa Alibaug
We booked 2 executive rooms and hotel staff upgraded it to 2 rooms in 4bhk private villa.The property was exceptional to enjoy with your family and dear ones.You can organise family pool party that too in privacy if you are booking in thos particular segment of 4 bhk.
Dear Kamal, Thank you for this detailed review. Our team is overwhelmed to know about your overall experience at the resort and takes pride in curating an experience that isn’t easily forgotten. We’re glad to have succeeded in doing so and will surely share your compliments with the team. Do visit us again! Regards, Team Club Mahindra Tropicana Resort & Spa Alibaug
Hotel is good for stay but very costly for Eating basic stuff.
Dear Vaibhav, While we are glad that you liked our resort, we regret the drawbacks you faced during your stay. Please be assured that we have noted your feedback and shall share it with the resort team. Look forward to welcoming you again for a better yet memorable experience! Regards, Team Club Mahindra Tropicana Resort & Spa Alibaug
Stay and food is good, can be more focus on cleanliness
Dear Raamkumar, Thank you for sharing this excellent review. We are proud to have treated you with outstanding hospitality and delectable fare. Your kind words for the team will surely be conveyed to them. Please be assured that we have noted your feedback and shall share it with the resort team. We hope to welcome you again soon! Regards, Team Club Mahindra Tropicana Resort & Spa Alibaug
Good stay at the hotel with very good food specially kalpesh in the restaurant was best
Dear Aakash, Thank you for the splendid review. We’re absolutely delighted to hear that you appreciated our culinary prowess! Our team at the resort will certainly be motivated by your appreciation. It was indeed a pleasure to host you and we look forward to seeing you again! Regards Team Club Mahindra Tropicana Resort & Spa Alibaug
I am writing to express my disappointment with my recent stay at “Tropicana - Alibaug,” which we had booked through Agoda for a two-night stay from December 30th to January 1st to celebrate our wedding anniversary. However, due to the poor experience, my husband, 19-month-old daughter, and I were forced to check out a day early, on the morning of December 31st. As we were traveling 100 kilometers with a toddler, I proactively tried to contact the hotel three days prior to our stay to request a better-suited room. Unfortunately, there was no response. Upon check-in, we were allocated a room that was adequate for only two people and not suitable for a family with a toddler. Despite our repeated requests to change to a more appropriate room, the staff, including assigned manager and his team, declined to assist us. The reception staff was also unhelpful and lacked courtesy, showing no willingness to accommodate our needs. It was disheartening that even after multiple requests, no arrangements were made, and we felt unwelcome and ignored. This was not the kind of service we expected from a reputed resort like “Tropicana - Alibaug.” It also appeared that non-members, like us, were not given priority, as the resort seemed to focus solely on catering to its Club Mahindra members. This lack of inclusivity and professionalism greatly impacted our special occasion and overall experience. I strongly believe that Agoda should reconsider associating with properties that fail to deliver on basic hospitality standards for all guests.
Good stay
We booked Royal villa and it was in horrible condition. Especially bathrooms, swimming pool, breakfast lounge and toilets looked like public toilets. Very disappointing. Definitely will not recommend people who have some standards of hygine.
Washroom cleanness is not good Staff is not attentive Restorent service is very good. And test as well Especially Mr.Subhojit Hotel primes is well maintained Overall it's good.
Only the view is good They need to up their game as per other 5 star hotels.
The resort is amazing, but the restaurant service completely ruined it for us. Will not recommend going here
Excellent
Property needs to be maintained better
Neat clean and spacious rooms,tasty food...open to sky couple bath tub was relaxing experience
Must visit with your toddlers ambience gardening spa pool kids play area everything is good .. Near to nature and blissful weather
There is no involvement for entertainment , no music, rooms and passages are not maintained, mini bar were empty. The lunch and dinner menu need to be upgraded. The location and property is good.
It is a Club Mahindra property & it is maintained well. Distance from Mandva Jetty is also decent so reaching the resort is also easy. Property is well located so most of the beaches can be accessed easily. Food is okay & staff is helpful.
Unfortunately system does not have negative review…. To start with room does not have working tv… Shower is partly working with very low pressure… Does not dental kit in the room, Had to wait for 20 mins for the same… 6k (2 nights)was charged for extra bed, Upon arrival staff say extra bed cannot be provided due to less space in the room, So finally only mattress was provided…. Overall not at all value for money… Strongly recommend to not spend your hard earned money on this place…
It was a fantastic stay at Club Mahindra Alibaug. Food was amazing nice breakfast and dinner with good spreads. Courteous staff . Overall enjoyed stay at Club Mahindra Alibaug.
The room was full of mosquitoes. Couldn’t sleep peacefully for one whole night. Breakfast was also average rated. Staff was moderately better and ambience was very nice.
Room is full of mosquitoes. To get a delivery of tea it took 45 minutes. Also so called 4star hotel doesn’t have bowl to Surve food .they are using plastic coated paper box which is very unhealthy.After check in at room they took 35 min to provide water at room
My experience at Tropicana was terrible. This property is a club mahindra property and they haven’t maintained the property at all. At the time of check-in i was informed that the common pool is not operational. I asked for the wifi password and was informed that ill get a message in sometime. After waiting for an hour, i called at the reception multiple times however no one answered my calls. Out of frustration i went to the reception to ask but the receptionist started arguing instead of apologising. The rooms were not clean, there is no one to help and assist. I was locked in the washroom for an hour and i am claustrophobic. When my family called at the reception to inform them, again no one answered. The hotel takes everything lightly and there is no seriousness about the situation and the guests. My entire day got spoiled. Totally not worth spending so much money on this hotel. Highly disappointed.
The hotel was not very clean , pool was not functional , doors was jammed service was pathetic . Once u order room service it took a lot of time for them to get anything you order . Bad bad experience . Pls avoid this hotel . Not worth the money we paid at all .
I truly love & enjoy resort . Next time I will definitely come with my groups. Food quality was excellent and we had lots of options to eat as they provide different varieties of foods. Thankyou for making my weekend soo memorable and joyful.
Definitely short of staff.. gets a call in morning to check out at 10am.. how irresponsible can the staff be? Rooms were not clean compared to how it is suppose to be or expected.
Swimming pool water not filtered Restaurant on 2nd floor, no elevator, difficult for senior citizens Room conditions not what is expected, a little run down
The property’s cleanliness was satisfactory and the staff were decent. However, the value for money and facilities did not meet expectations. Our room card had to be replaced thrice (we had stayed only for a night). There was no hot water (geyser was not working properly).
There were rats in the room....we had to change the room mid night..... No cleanliness at all..... Stinking play area
Enjoyed our stay in executive room. Staff is good and polite. Property is good for a one night stay
Its difficult to reach the place due to poor road connectivity. Good property, great fun!
The place is good and equipped with lovely structure and cozy as well....but equally important is service provided with the stay and service is very very slow....no timely response....cleanliness is also average in hidden spots....facilities are available but not maintained properly
We had superb stay at tropicana
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Overall comfortable stay, however far from the beach. The property is big and has friendly staff. Executive rooms could use an upgrade.
Good place..Nice Spa..god place for relaxation..will visit again
“Magnificent Stay”
Highely recommend fo pleasant , peaceful stay. Staff is helpful
Dear Pravin, Thank you for your review! We’re delighted to know you enjoyed a pleasant stay and experienced the warm hospitality of our staff. Looking forward to welcoming you again! Regards, Team Club Mahindra Tropicana & Spa