クチコミ 359 件の総評
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クチコミ 359 件の総評
The room is lovely, and very clean and we'll decorated. The breakfast the next day was amazing, the bread, cold cuts and selection in general would make most Europeans happy. The staff seem unknowledgeable or unprepared to handle situations outside the norm; I'll explain below. While arriving early for my room. I was started to unload my bags from the taxi to the side walk. Walk in and grab a tolly to load my bags to be able to check in. While checking in, the staff did mention there is an early check in fee. No issue on my end, we where super early. Then he mentioned that if I upgraded to an executive room there would be no early check in fee and I could have breakfast. I inquired in the cost difference and he said one was 55 Euros and the other was 70 Euros. I selected the executive option since it seemed like a better choice. When I was handed the check in paper I noticed both charges and enquired about it. He explained, there would be an early check in and executive room fee. After him dropping the price a little Lowe for both services I still opted just for the early check in. I inquired about how online room services are 20-30 percent cheaper than the Hilton website and if he knew if the hotel would price matched. His answe was ( I don't look at other websites only book directly from Hilton). Not my question and he could have simply said I don't know, instead of being upset that I did not do the executive room upgrade. I asked then how would I be able to retrieve my driver if the road in front of the hotel was closed the next day due to a marathon. This was on a flyer sitting next to the front desk. He told me that I would be able to meet my driver at the back end of the hotel, opposite of the park. I asked him how I could get there and he explained I would simply cut through the breakfast buffet and leave through the back doors. this did not make sense to me because no respectable restaurant would advice customers to haul there bags through an active
Nice gym, good breakfast, nice room, big and nice bathroom.
Staffs at front desk were not as friendly as before and a lot of negligence which I think should be improved. For example, the requests I have made during reservations were never granted till I asked the staffs again at the front desk. I feel very disappointed as a frequent Hilton guest. Small towels were not placed in the room and lotion were not replenished. Room service menu is always the same with only a few options available.
A frequent guest in Hilton ( once in every three weeks for 3-4 nights). I have to make the same request every single time : bath robe, slippers, etc. sometimes they even forgot to refill the shampoo, shower gel, tissues, and towels. Very disappointing service.
Very good locations. Staff (front desk, restaurants, bars, valet, housekeeping, all of them!) are very friendly and helpful. Rom and all areas are clean and well kept. Parking using valet service only but rate is just slightly more than other place parking rates. Overall, value for money. Very happy!
A bit old property
Aircond not cold & water pressure low
We choose this hotel for location, 25 M pool/gym and Hilton name. Unfortunately it did not hold up. Executive room (floors 10-12) looked directly at decrepit building. Moving rooms took 45 minutes. Exec lounge not open, so received 4 (2 each) drink vouchers. Pathetic considering the lounge would have had free hot/cold drinks and food. Room had damage in numerous places. Mould covered bottom of shower. But on positive side. Stunning lifts and lounge. Gym and Pool were real Fitness Centre (fitness first). Location convenient for tourists.
Cosy and perfect
Great location , very friendly staff .
the hotel has very friendly staff and the interior and facilities are very nice overall the hotel is great , the only downside is the housekeeping , i place for make up room but they didnt clean the room. but overall its a nice hotel
My mother and I stayed here for the Christmas markets first weekend in December. The location was great 12 minutes from romerberg square and 5 from zeil shopping streets and centre. There was nightclub music late at night that booked until 4 in the morning making it impossible to sleep. There was also renovations which were noisy too. The hotel was v expensive the bar was ludicrous. We had two absolute vodkas and coke and two Hennessy brandy and ginger ale and it came to 63€ for 4 drinks. We went to the Irish bar across the road for the same 4 drinks the following night and it was half this price. Breakfast was v good huge choice in buffet even salmon and blue cheese, waffle maker etc. It was included for us but found €30 if it wasn’t v expensive and certainly would not have paid it. Also the wellness area is nude. Nobody warned us and we went in in togs and a person relaxing v quickly instructed us to remove our togs. We did not and left. I would stay during the week only
They give us wrong parking card and when they return the car also they bring different car ... and they take more than 25 minutes for check in as i confirmed my room more than 5 days by email..
We had a great time staying at this hotel. There is a lovely park behind the hotel and is perfect for taking the morning /evening stroll. The hotel is centrally located within walking distance to the subway and the old town. The staff and the concierge are very helpful and friendly.
Smashing gym
enjoyable
Location is very good for those looking for shopping and back to quite area after shopping. The only thing that I did not like they keep blocking money for nothing. Although I paid all costs for our stay in advance, They blocked money gurentee on my card three times during my stay with big amount of money that can cover our stay for three nights !!
Cozy rooms. Excellent breakfast, Nice location
great location, great buffet breakfast, a bit pricy
We decided to go away for a couple of nights over New Year and found the Hilton Frankfurt Hotel, there are a few Hilton's in Frankfurt so not to get confused. This one was very central and perfect walking distance for most things around. Stunning hotel, staff very friendly and helpful. Rooms were lovely and spacious, very clean and tidy, bed was so comfortable. Food and drink were lovely, we had our New Year dinner in the bar restaurant, it was beautiful, but have to say, pretty expensive, but was a one off. Beautiful city and so much to do. Silvester (New Year) in Frankfurt is a experience in itself! Definitely go back and would highly recommend the Hilton Frankfurt Hotel.
Ridiculous Evan you are members but booked via Agoda you cannot linked to the membership card and have no WiFi??????
good location, staff very friendly and helful, exelence room
This hotel ticks the boxes for a business trip to Frankfurt. There are smarter and more fashionable hotels but this offers an excellent balance between price, comfort and convenience.
GOOD
good
perfect location with all convenient and worth to pay.
very good.
The hotel is super comfortable (great beds) and the staff friendly and efficient. Excellent cocktails at the bar. Good restaurants nearby. Nice area in general. Easy to get to the Messe. Only down side was €25 per day for internet access, which would probably stop me from staying there again.
Normally good for a three star hotel
We chose this hotel because we need Wifi accessment as shown in room info. of your the booking web page. But once we checked-in then we found that Wifi was available at the public area only. If we had known it before we would not book this hotel
Not clean Not kind Staff never smile Crazy valet parking
Dark & sinister lobby. Impolite receptionist. No free in-room Internet. No bathrobe. No slippers. No toothbrush. No shaving kit. No complimentary water. For that, it was far too expensive. Never again. Huge disappointment.
Not impressed.
I stayed in Hilton hotel in three day two night on 31st July to 2nd Aug 15, 2 rooms. I left remark that need a high floor, but received key at Level 3. No complimentary of WiFi provision. How could it happen to Hilton didn't provide WiFi. I feel WiFi is very basic and normal provide to customer who are staying in. The hotel car park cost €31 per day.
I've stayed at several Hiltons around the world and this one stacks up as one of the best. Great facilities and hotel is in a great location. One minor gripe , still no free wifi in guest rooms!
Is comfortable. however food selection during breakfast is very limited. no free wifi in the room.
Is comfortable. However the breakfast selection is limited. when I want to transfer my 2 big luggguage alone to another room, the hotel staff only help me with the smaller one and left it outside on the lift even though I have told him I want to transfer to another room at another lower floor. I am not happy with this. there is no free wifi provided in the room.
Their fitness center is Fitness First. You need to pay 10 euros (or more.. I can't remember) to be able to use the gym facilities. I thought they had their own fitness center with free access to their guests. There is also no free wifi access in the rooms.
It was generally a good stay. But there has been some no go. f.e. the queuing at breakfast, missing food at the breakfast buffet: for 10 minutes no eggs, salmon, cheese, hash brown was not refilled at all. Executive launch was closed and only a poor replacement in the hall was set up With very limited places and space. Also unacceptable for guest especially with executive booking is, that gym was only against e tra charge. Even the hotel is nice, this is not state of the art.
Enjoyed everything except the gym, sauna and pool. The hotel stay includes access to the fitness first next door - which is of courae open to the general public. This is not what I expect from the Hilton Hotel.
No free wifi in room. Should have one
it was ok, however it would be better if the hotel could give free wifi in the room for the guest. currently, free wifi only available at public area only. variety of spread of food during breakfast.
Was there for a few days on business. Hotel is nice but the only thing I experienced was the staff at check in was not so pleasant. However, otherwise quite okay. Wifi could be free though, very expensive too! Especially being it so common to get free wifi in hotels now.
Room is of good size and clean. Favorite was the large bed of firm quality for a well rested trip. Only setback was no free wifi for a 5star hotel in room. So lobby was always over crowded with travellers using free wifi and generally not quite a good sight
“Excellent hotel”
Walkable distance to the old town. Big and modern design hotel. Great breakfast. Friendly staff. What a pity we stayed only for 1 day. We would stay more next time. The pool was not actually good, it felt like a professional swiming area, not a relaxing place, no services.