オークウッド プレミア メルボルン (Oakwood Premier Melbourne)のクチコミ

Good morning Hiroshi, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your stay. We appreciate your feedback regarding the shortage of bath towels and the need for additional face towels, a bath mat, and toilet paper. It's disappointing to hear that we fell short of meeting your expectations in terms of room amenities. Rest assured, we take your comments seriously, and we will address the issue with our housekeeping team to ensure better attention to room replenishments moving forward. Your feedback is invaluable in helping us improve our services. If there's anything else we can do to make the remainder of your stay more comfortable or if you have any further requests, please don't hesitate to reach out to the front desk. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Kind regards Karl Dumbrell Rooms Manager

Good afternoon Rieko, Thank you for your review. We're glad you enjoyed our stylish and comfortable rooms in a great location. We apologize for any inconsistencies with housekeeping during your stay. Your feedback is valuable for improvement. We're pleased you liked the breakfast buffet and the restaurant's view. We hope to welcome you back in the future for an even better experience. Kind regards Karl Dumbrell Reservation & Guest Relations Manager

Good afternoon Nieka, Thank you so much for your heartfelt review — what a joy to read! We’re absolutely thrilled to hear your stay with us felt like a dream. It sounds like the executive apartment delivered just the kind of experience we hope every guest gets to enjoy — from the views to the space and comfort of your room. We're glad you made use of the gym and games room too! Your words, “a home in the sky,” truly capture the feeling we aim to create, and it means a lot to us that leaving was the hardest part. Should your travels bring you back to Melbourne, we’d love nothing more than to welcome you again. Kind regards Karl Dumbrell Rooms Manager

Good morning Ting, Thank you for taking the time to share your feedback! We’re so pleased to hear that you enjoyed your stay and found our location convenient for the Convention Centre. It’s great to know the room met your expectations in terms of space and cleanliness, and that you felt it was good value for money. We hope to welcome you back to Oakwood Premier Melbourne on your next visit — whether for business or leisure! Kind regards Karl Dumbrell Rooms Manager

Good morning Barry, Thanks so much for your kind words! We're thrilled to hear you love staying with us. It's always a pleasure having you, and we’re so glad you enjoy the location, cleanliness, and those great views. Looking forward to welcoming you back again soon! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Michael, Thank you for your feedback and for choosing to stay with us. We’re really pleased to hear you had a good experience overall and appreciate your kind words. We understand that the location might feel a little out of the way when relying on public transport occasionally — your thoughts are valuable, and we’ll keep them in mind as we continue to enhance the guest experience. If you do return, we’d be happy to assist with transport options or local tips to make getting around a little easier. We hope to welcome you back again soon! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Duong, Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed every minute of your stay, even if it was just for one night! It’s always wonderful to hear that our team, service, and facilities left such a positive impression. We're especially glad you enjoyed the beautiful views and high-quality room amenities — we truly aim to create a memorable and comfortable stay for all our guests. We completely understand the initial thoughts about our location, but we're so pleased it turned out to be just right for you in the end. We’d love to welcome you back for a longer stay next time — there’s so much more to explore and enjoy, and we’d be delighted to host you again. Kind regards Karl Dumbrell Rooms Manager

Good afternoon Ivy, Thank you so much for your fantastic feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we’re delighted that we could meet your expectations. We look forward to welcoming you back soon! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Renamel, Thank you so much for your fantastic feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we’re delighted that we could meet your expectations. We look forward to welcoming you back soon! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Shivam, Thank you so much for your fantastic feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we’re delighted that we could meet your expectations. We look forward to welcoming you back soon! Kind regards Karl Dumbrell Rooms Manager

Good morning Brendan, Thank you so much for your lovely feedback! We’re thrilled to hear you enjoyed your stay with us and that our team’s friendliness stood out during your visit. It’s always wonderful to know that both our location and service helped make your experience a fantastic one. We truly appreciate you choosing to stay with us and hope to welcome you back again soon! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Shivanee, Thank you for your kind words! We’re delighted to hear that Oakwood Premier Melbourne feels like a home away from home for you. It’s wonderful to know you enjoyed our clean spaces and great location. I truly appreciate your kind mention and look forward to welcoming you back for another fantastic stay! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Rowan, Thank you for sharing your feedback! We're so glad you found our location convenient and easy to access. It’s always a pleasure to know our guests enjoy the ease of getting around while staying with us. We look forward to welcoming you back soon! Kind regards Karl Dumbrell Rooms Manager

Good morning Hwee, Thank you for sharing your experience with us. We're glad you enjoyed the fantastic sea view and found the buffet breakfast to be decent. We sincerely apologise for the morning when food and coffee ran low and appreciate your understanding of our staff’s efforts. Your feedback helps us improve, and we'll ensure better service efficiency moving forward. We understand that location preferences vary, and we appreciate your note regarding accessibility. It’s great to hear that you found the nearby DFO convenient for shopping. We hope to welcome you back for an even better stay next time! Kind regards, Karl Dumbrell Rooms Manager

Good morning Joaane, Thank you for your wonderful review! We're so glad to hear you felt at home during your stay. It’s great that the in-room laundry made your trip more convenient. We look forward to welcoming you back next time! Kind regards Karl Dumbrell Rooms Manager

Good morning Pravin, Thank you so much for your kind review! We’re thrilled to hear you had an excellent stay with us. We look forward to welcoming you back for your next vacation! Kind regards Karl Dumbrell Rooms Manager

Good morning Valentino, Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful 6-night stay at Oakwood while exploring Melbourne and attending the Grand Prix. It’s fantastic that our convenient location, beautiful room, and luxurious amenities stood out to you. We're also glad you enjoyed the view and fast Wi-Fi! We’d love to welcome you back in the future, and we’ll do our best to offer you a great rate. We look forward to hosting you again! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Jon, Thank you so much for your wonderful 5-star rating! We are thrilled to hear that you had a fantastic experience with us at Oakwood Premier Melbourne. Your feedback means a lot to our team, and we’re delighted that we could meet your expectations. If there’s anything else we can assist you with, or if you plan to visit us again in the future, please don’t hesitate to reach out. Looking forward to welcoming you back soon! Kind regards Karl Dumbrell Rooms Manager

Good morning Abhishek, Thanks for your review! We're glad you had an amazing stay and enjoyed the outstanding views. Superette (On-site mini mart) is definitely handy, and it’s great to hear the location worked well for you. Hope to see you again soon! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Brett, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our modern hotel and prime location. It's great to know you appreciated the luxury feel and value we offer. We look forward to welcoming you back for another fantastic stay soon! Kind regards Karl Dumbrell Rooms Manager

Good morning Yuxuan, Thank you for sharing your experience with us! We appreciate your feedback regarding the walking distance to the tram and elevator wait times. While we strive to provide a seamless experience, we’ll certainly take this into account as we continue to enhance our guest experience. We’d love to welcome you back for another stay soon! If there’s anything we can do to make your next visit even better, please don’t hesitate to reach out. Kind regards Karl Dumbrell Rooms Manager

Good afternoon Janelle, Thank you so much for your fantastic feedback! We're thrilled to hear that you had such a positive experience with us. It’s always our goal to provide the best possible service, and we're delighted to know we met your expectations. We look forward to welcoming you back for another amazing stay in the future! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Eunice, Thank you so much for your kind feedback! We are delighted to hear that you enjoyed the spacious and modern room, as well as the service provided during your stay. It's always our goal to offer great value for money, and we're pleased to know you felt the same. We truly appreciate your comments regarding the location and transportation. We understand that the distance to the nearest free tram zone station can be a bit inconvenient, and we will certainly take your suggestion about providing alternative transport options into consideration as we continue to enhance our guest experience. Thank you again for sharing your thoughts, and we hope to welcome you back in the future! Kind regards Karl Dumbrell Rooms Manager

Good morning Feneth, Thank you for sharing your wonderful experience with us! We’re thrilled to hear that you enjoyed your stay at Oakwood Premier Melbourne and that our team could provide you with a complimentary upgrade and a seamless extension at a matched rate with breakfast included. It’s fantastic to know that you found our staff accommodating and professional, and that the location and comfort of our beds added to your experience. We appreciate your recommendation and your helpful insights about accessibility and nearby conveniences. We also value your feedback regarding complimentary drinks in the room—we’re always looking for ways to enhance our guests’ experience, and we’ll certainly take this into consideration. We hope to welcome you back again soon for another great stay! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Leonardo, Thank you so much for the perfect 10/10 rating! We're absolutely delighted to hear that your experience with us was outstanding. Your feedback truly means the world to our team, as we always strive to provide the best possible stay for our guests. We’re grateful for your support and for choosing our hotel. We look forward to welcoming you back for another exceptional stay in the future. If there's anything specific you'd like during your next visit, feel free to let us know. We're here to make your time with us as enjoyable as possible! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Narelle, Thank you for your wonderful review! We're thrilled to hear you had an exceptional stay and can't wait to welcome you back again soon. Kind regards Karl Dumbrell Rooms Manager

Good afternoon Kavindi, Thank you for your kind words! We're delighted to hear that you had an enjoyable stay and made the most of your time with us. We look forward to welcoming you back for another great experience! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Chng, Thank you so much for the rating! We're thrilled to hear you had an excellent stay. Your feedback means a lot to us, and we look forward to welcoming you back soon for another great experience! Kind regards Karl Dumbrell Rooms Manager

Good morning Lennox, Thank you for your detailed and thoughtful review! We're glad to hear that you enjoyed your stay at Oakwood Premier Melbourne. We appreciate you mentioning our sleek, modern design and the convenience of our location. While the area may seem industrial at first glance, we're happy that you discovered how close we are to the vibrant South Wharf district and all that Melbourne has to offer. We also appreciate your feedback about our gym facilities. We’re constantly exploring ways to enhance the guest experience, so your input is valuable to us. Thank you once again for sharing your thoughts, and we hope to welcome you back soon for another enjoyable stay! Kind regards Karl Dumbrell Rooms Manager

Good morning Edaila, Thank you for your kind words! It means a lot that you'd recommend us, and we look forward to welcoming you back for another amazing stay! Kind regards Karl Dumbrell Rooms Manager

Good morning Nicky, Thank you for your wonderful review! We're thrilled to hear that you loved the room and exceptional views. Our team take great pride in providing friendly service and ensuring our guests have everything they need. We can’t wait to welcome you back for another great stay! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Chloe, Thank you so much for your kind feedback! We're thrilled to hear that you had an exceptional stay and that you found both the hotel and our staff to be top-notch. Your 10/10 rating means the world to us! We look forward to welcoming you back soon. Kind regards Karl Dumbrell Rooms Manager

Good morning Jade, Thank you for your wonderful rating! We’re thrilled that you had such a great experience with us. Your support means the world to our team. We look forward to welcoming you back for another fantastic stay! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Fiora, Thank you for your feedback. While we understand your frustration, all guests are responsible for the behavior of their visitors. In this instance, your visitors' actions, including entering back-of-house areas and leaving items in public spaces that posed a risk to others, were serious breaches of our hotel policies. As a result, you were asked to leave in accordance with our duty to maintain a safe and secure environment for all guests. We regret that this impacted your stay, but our policies are in place to ensure the comfort and safety of everyone at the hotel. Kind regards Karl Dumbrell Rooms Manager

Good afternoon Jiaqing, Thank you for your incredible rating! We’re absolutely thrilled to hear that you had such a fantastic stay with us. Your feedback means the world to our team, and we’re so glad we could make your experience a memorable one. We can’t wait to welcome you back to Oakwood Premier Melbourne for another exceptional stay! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Jemish, Thank you for your incredible rating! We’re absolutely thrilled to hear that you had such a fantastic stay with us. Your feedback means the world to our team, and we’re so glad we could make your experience a memorable one. We can’t wait to welcome you back to Oakwood Premier Melbourne for another exceptional stay! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Stephanie, Thank you for choosing Oakwood Premier Melbourne for your stay during the Australian Open! We're delighted to hear that our location was perfect for your trip and made it easy to explore Melbourne and attend the tennis. We hope you had an amazing time at the event, and we’d love to welcome you back for another fantastic stay in the future! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Marciana, Thank you for your wonderful review! We’re so glad you enjoyed our convenient location, stunning views from the 25th floor, and fantastic amenities. It’s great to hear that you found Southbank’s night walks magical—Melbourne truly shines in the evenings! Our team will be thrilled to know they made your stay special. We’d love to welcome you back for a longer visit next time! Kind regards Karl Dumbrell Rooms Manager

Good morning Poonam, Thank you for your wonderful feedback! We’re thrilled to hear you found our hotel top-notch. We look forward to welcoming you back for another exceptional stay soon! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Amandeep, Thank you for your fantastic rating! We’re thrilled to hear that you had such an enjoyable stay with us. Your kind words mean so much to our team, and we’re delighted that we could provide you with a memorable experience. If there’s anything specific you loved or any way we can make your next visit even better, please don’t hesitate to let us know. We can’t wait to welcome you back for another perfect stay! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Muhammad, Thank you for taking the time to share your feedback about your recent stay at Oakwood Premier Melbourne. We’re so pleased to hear that your family enjoyed the peaceful location, away from the city’s hustle and bustle, yet still close to amenities. It’s great to know you had the chance to experience the area on scooters – what a fun and unique way to explore Melbourne! We’re thrilled to hear you found the hotel clean, well-maintained, and spacious, and that our team contributed positively to your stay. Your kind words about our staff and facilities mean a lot to us. It’s also great that the parking arrangements behind the hotel worked well for you. We always strive to ensure convenience and comfort for our guests. We hope to welcome you and your family back for another memorable stay in the future! Kind regards Karl Dumbrell Rooms Manager

Good morning Rachel, We’re so glad you had such a positive experience with us. Your feedback inspires us to keep delivering exceptional stays for all our guests. Looking forward to welcoming you back soon! Kind regards Karl Dumbrell Rooms Manager

Good afternoon Elizabeth, Thank you for taking the time to share your feedback with us. We’re glad to hear you enjoyed the breakfast and found the bed comfortable. However, we’re sorry to hear that the room did not fully meet your expectations. We understand how important comfort and convenience are, and we sincerely apologize for the issues you encountered with the room being stuffy and missing basic amenities. We will certainly address this with our housekeeping team to ensure that these aspects are taken care of moving forward. We appreciate your feedback and hope to welcome you back for an even better experience next time. If there’s anything else you’d like to share or discuss, please don’t hesitate to reach out. Kind regards Karl Dumbrell Rooms Manager

Good morning Joshua, Thank you for your glowing review! We’re thrilled to hear that you had an amazing stay and consider us the best hotel and serviced apartment in Melbourne. Your full recommendation means the world to us! We can’t wait to welcome you back for another exceptional experience. Kind regards Karl Dumbrell Rooms Manager

Good afternoon Guozheng, Thank you for sharing your feedback regarding your recent stay at Oakwood Premier Melbourne. We deeply regret the inconvenience caused by the initial room allocation error and the subsequent move that did not meet your expectations. At Oakwood, we are committed to ensuring that every guest feels valued and respected. We are truly sorry to hear that you felt otherwise during your stay. Please be assured that we take your comments very seriously, and we will investigate this matter thoroughly to ensure that no guest ever feels treated differently or unfairly. Your experience is not reflective of the inclusive and welcoming environment we strive to create for all our guests. We sincerely apologise for falling short on this occasion and for not providing the sea view room you originally booked. We hope you will allow us the opportunity to restore your faith in us. Should you choose to stay with us again, please feel free to contact me directly so we can ensure

Good morning Jessica, Thank you so much for your exceptional review! We’re thrilled to hear that you enjoyed the stunning views, beautiful rooms, and our buffet breakfast. It's wonderful to know that our convenient location and the overall experience met your expectations. We truly appreciate your 5-star rating and look forward to welcoming you back for another memorable stay soon! Kind regards Karl Dumbrell Rooms Manager

Good morning Abdul, Thank you for sharing your feedback about your stay at Oakwood Premier Melbourne. We’re delighted to hear that you enjoyed our spacious rooms, exceptional service, and prime location. We’re sorry to learn that your pre-booking requests weren’t fully accommodated, and we truly regret any inconvenience this may have caused. Your comments highlight an area where we can improve, and we’ll work with our team to ensure better communication and fulfillment of requests in the future. While we currently do not have a swimming pool, we hope our other amenities and services made your stay enjoyable. Thank you for choosing to stay with us, and we hope to welcome you back soon for an even better experience! Kind regards Karl Dumbrell Rooms Manager

Good morning Jean, Thank you for choosing Oakwood Premier Melbourne for both your stays, and for taking the time to share your experience. We’re thrilled to hear you enjoyed the panoramic views, our fully equipped kitchens, and the special touch of opening the restaurant balcony for the New Year’s Eve fireworks. We appreciate your feedback regarding the communication about your requests. While we’re glad we could accommodate your request for a king bed, we regret that we didn’t inform you in advance about the room view. Clear and timely communication is something we value, and your comments help us identify areas for improvement. It’s wonderful to know that despite this, your second stay was perfect, and you found the bay view and other amenities satisfying. We hope to continue being your go-to choice for special occasions and beyond. We look forward to welcoming you back soon for another memorable stay! Kind regards Karl Dumbrell Rooms Manager

Good morning Putu, Thank you for your glowing review! We're delighted to hear that your second stay with us, this time with your mom, was just as memorable. It sounds like the one-bedroom deluxe twin apartment provided everything you needed, from the spacious layout to the breathtaking sea views of Port Phillip. We're also glad you appreciated the daily housekeeping services. Your recommendation means so much to us, and we look forward to welcoming you back for another amazing stay! Kind regards Karl Dumbrell Rooms Manager

Good morning Dylan, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your 6-night stay, found the room size perfect, and appreciated our amazing staff and cleanliness. We hope to welcome you back again soon! Kind regards Karl Dumbrell Rooms Manager