クチコミ 802 件の総評
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クチコミ 802 件の総評
Great location,very clean,great view from courtyard and very helpful service
The room is very clean and comfortable, staff are very responsive. Will definitely come back again
Beautiful staff, location is amazing, great facilities, pub, TAB, great restaurant, beautiful outdoor alfresco and restaurant, some rooms needs un upgrade and their terraces facing the wineyards
Would definitely recommend to family and friends
For a last minute overnight getaway this was a perfect place to stay. it was value for money and with the pub right on site it made grabbing a meal very easy. Will be back.
Great location and fun at night, we even joined the trivia night which was very enjoyable.
This has been a favourite for many years which this is the last time we will stay here as the age of the rooms is well past an overhaul. The mattresses are way too soft as well. The grout in the bathroom tiles is dirty and the bathroom cabinetry is super worn. To check in you have to drive down the road to Mercure to get the key. The bars queues are 10+mins to get a beer, the staff and food are great. There is no technology in the rooms eg usb
Outdated rooms. Check in was 1.2km up the road at a different hotel
Nice hotel for the money but we had the worst service from Clare at reception
The hotel is nice and the location is perfect. If you’re planning to dine at their restaurant ….I don’t recommend it. Very disappointed on the quality of food.
Would recommend this property to my family and friends
Larger bin in basic bathroom....artwork desperately needed on sad blank walls and a double luggage rack needed
Dear guest, We appreciate your feedback; it is fantastic to hear you enjoyed our location and amenities. We will take on board your suggestions and hope to provide an even better experience next time! Sincerely Karen O'Brien Rooms Division Manager
Would recommend this place to all my family and friends
Dear Annita, What a lovely review! Thank you so much for your feedback and hopefully we will see you again soon. Sincerely Karen O'Brien Rooms Division Manager
Had a wonderful time Away with the girls.. Great night dancing at harrigans pub..
Dear Lisa, We are so happy you enjoyed your stay with us and dancing at Harrigan's pub. Sincerely Karen O'Brien Rooms Division Manager
Great location , good food ,
Thank you, for the wonderful review! We are thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future! Sincerely Karen O'Brien Rooms Division Manager
Very reasonable close yo everything
Dear Jenny, We are glad you enjoyed our location! Sincerely Karen O'Brien Rooms Division Manager
Very good value for money, the room has seen better days, but roomy plus an outside verandah.
Dear Frank, Thank you for your feedback and we are happy you enjoyed the courtyard outside of your room. Sincerely Karen O'Brien Rooms Division Manager
Rooms are extraordinarily big and with neat and clean amenities. Washrooms are best with clean
Dear Parminder, We are delighted to hear about your positive experience and hope to see you again in the future! Sincerely Karen O'Brien Rooms Division manager
Very good accommodation and restaurant
Dear Geoffrey, We very much appreciate your lovely feedback for our rooms and restaurant. Sincerely Karen O'Brien Rooms Division Manager
It’s a great accommodation with things located very near by
Dear Malaysia Thank you for highlighting our convenient location. We're glad it made your visit to the area easier and more enjoyable. We hope to be your choice of stay whenever you're back in the Hunter. Sincerely, Karen O'Brien Rooms Division Manager
Such a great location & wonderful price!! Excellent food choices - so close. Beds were VERY comfortable
Thank you, Alison, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future! Sincerely, Karen O'Brien Rooms Division Manager
Checkin is at the mecure down the road and no room service other then that nice place to stay
The Bistro does very nice dinners & the staff are very polite & helpful. Easy couple of nights & wanted to stay longer. Will be back.
The room and the location was very good, but the checkin experience was very poor. We landed at the motel and found there was no reception area. I went to the pub and they told us to go back in the main road and turn right, even with the direction we could not find the place, we rang and no one answered nor responded to our message. After googling we found that we had to go the Mercure hotel to checkin. Overall a very bad experience during checkin.
Dear George, Thank you for your valuable feedback. We apologize that our location wasn’t entirely convenient for you. We hope that the rest of your stay was worth the trip. Sincerely, Karen O'Brien Rooms Division Manager
The room was basic but good, beds were clean and comfortable. There was a gorgeous outlook to the vineyard and the pool was lovely. The only issue was the room had a very strong bleach odour from the bathroom.
Dear Amy, We are so glad you had a fun night away. Sincerely Karen O'Brien Rooms Division Manager
The rooms were large, clean and quiet even with the bands on the property. The outlook over the vines with Kangaroos hopping round made the stay relaxing. Meal prices a bit pricey but the restaurant was busy. Guiness pie a must.
Dear Ken, We are happy to hear the kangaroos were around on your stay. Sincerely, Karen O'Brien Rooms Division Manager
Great place for the money. Nice and clean room, beautiful view. Saw some kangaroos. Good sized pool. My daughter loved it. It’s a little noisy at nights due to live music at the pub. But it is expected. Located close to a few things we wanted to do.
Dear Julia, Thank you for your feedback and happy you enjoyed your stay with us. Sincerely, Karen O'Brien Rooms Division Manager
Convenient place to stay. Veranda & outdoor settings could do with a bit more cleaning, full of leaves & webs. Inside unit was clean, beds were comfy, carpet was new, fridge was noisy. Excellent undercover parking in front of unit, as weather was tempremental. Pub was very convenient & busy, the night-life of the town. Food was average.
Dear Niki, Thank you for your feedback and glad you had a good stay. Sincerely, Karen O'Brien Rooms Division Manager
Nice sized room, bed was a little too soft for our liking. Nice bathroom, shower had great pressure and nice to have some bench space for storing things. Nice to look out to the winery. Tv was very quiet on certain channels.
Dear Belinda, Thank you for your review and we are glad you had a nice stay. Sincerely, Karen O'Brien Rooms Division Manager
Thought it would convenient to stay somewhere close to the venue but didn’t expect to be backing onto the pub itself. Walked terrible odour and questionable stain on main bed, walked straight out again and booked down the road. You really do get what you pay for but thought the standard would have been higher.
Dear Kate, I am sorry you did not have a great stay with us. Sincerely, Karen O'Brien Rooms Division Manager
I would not stay there again. It was dirty and untidy and the staff were un-helpful.It lost my vote.
Dear Wayne, Thank you for taking the time to tell us about your experience at Harrigan's Hunter valley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Karen O'Brien Rooms Division Manager
There was no onsite reception and electronics check in meant that only 1 person could get in the room which was difficult for a group of 4 people. For a place this size a proper reception desk would be much better.
Dear Denal, Thank you for your feedback. The digital key operates with email addresses so this can certainly be accessed by multiple users if we have their email addresses. Sincerely Karen O'Brien Rooms Division Manager
Great location in Pombolkin
Dear Eddy, We appreciate your feedback and are so happy you had a great time. Sincerely, Karen O'Brien Rooms Division Mananger
Stayed in the 2 bed suite. Perfect for us. Clean & comfy beds & very spacious. Living room with fire place & tv. Tv in main bedroom.
Dear Michelle, We are so happy you enjoyed your stay with us. Sincerely Karen O'Brien Rooms Division Manager
Room was huge and I love that it had an outdoor courtyard too. Great value for money and location.
Dear Amber, Thank you for your feedback and hopefully you saw some Kangaroos from the outdoor courtyard. Sincerely Karen O'Brien Rooms Division Manager
Our studio room had alot of issues that needed to be addressed. We were given another much nicer studio room in a nicer spot which was lovely. The staff at Harrigans were fantastic with trying to resolve the problems and thank you to mercure, who now handle bookings, for changing our room. Food at harrigans is great
Dear Trudi, I am sorry you had a lot of issues with your room. I am happy the staff tended to your needs and resolved the problems for you. Sincerely Karen O'Brien Rooms Division Manager
So disappointed. Harrigans is prime location and could be an amazing place to stay. Unfortunately its in need of a major revamp. Ive stayed in nicer rooms in India. The food is disgusting actually got out money back on the dinner however it didn't stop me feeling sick for the rest of my stay. There was one manager Shawn who was lovely apologetic abd understanding the other elderly female manager should not be in her position as she was so rude and definitely escalated the situation she sould be fired. Despite having a massive reception area you have to go a kilometre up the road to the mecure to check in and out. This establishment is an embarrassment to the hunter Valley
Dear Sandi, We are sorry to hear that your experience was not as expected, and we send our deepest apologies. We are in the middle of a revamp with our furniture which will be delivered soon. We do not have a reception any longer at Harrigan's which is why all our check ins for both of our hotels is at Mercure, we are also open at 7am till 10pm having reception at Mercure so Harrigan's guest no longer have to wait until 9am to talk to staff and closing at 5pm. Sincerely Karen O'Brien Rooms Division Manager
The accommodation is spacious, extremely comfortable and clean. It's a little old but well maintained. The pool is beautiful. Pokolbin is a great location when visiting the Hunter for wineries and the Gardens. The pub food is very highly recommended.
We only had the 1 issue. We did not receive a Email to let us know to go to the Mercure Reception to pick up our key. Otherwise it was perfect
Clean, perfect location
The pub, the location, the rooms, the happy hour and night cap events were perfect to a family who just wants to relax! :D
Will visit again
Next door to Hunter Valley Gardens. Perfect for visiting the Christmas Light Display. Good value for money.
Room was noisy, even at low volumes one can hear every sound from occupants sitting on their rear pation. With little privacy we had to keep the back sliding doors shut for most of stay. Was advised of gym facilities and told on arrival none existed. Hot water took forever to arrive despite having the tap on full throttle for 10mins at 6.30am. Reception not on site (check in by Mercure Hotel about 7mins by car from Harrigans) was a huge inconvenience. Reception open only for limited hours (not 24hrs) is inconvenient and messages left are never returned. The hotel phone in the room did not work. Overall, I would rate this as a 3 star, at most.
Clean comfortable bed Bleach smell was a bit over powering Didn't know I had to pick the key up from the Mercure that would have been helpful Apart from that it served the purpose travellung through Old and tired looking But the price was goog
Rooms are old We went for a drive and came back just before 9am to have showers & breakfast before checking out to find the cleaners already cleaning our room before we even handed keys in. Also another of our rooms they went to breakfast to come back to cleaners doing the same thing. Our other daughter opened her door to find a cleaner sitting on her door step. Not acceptable
Dear Denise, I am sorry you did not have the best experience at our hotel. Sincerely, Karen O'Brien Rooms Division Manager
Clean room, great parking for guests, good food just a few steps away and great view for morning coffee. We even got to see a troop of kangaroos at sunrise just outside the back porch.
Dear Arvin, We are so happy you came for the experience in the Hunter Valley and to see the Kangaroos. Sincerely, Karen O'Brien Rooms Division Manager
Good value accommodation in the heart of Pokolbin. Check in was at The Mercure which was up the road but this didn't worry us. The food at Harrigan's pub was good and we enjoyed out stay.
Really loved our stay, the staff were friendly and everything is located nearby so a good location for the gardens and wineries. Really great food too.
Dear Cassandra, We are so happy you enjoyed your stay with us. Sincerely, Karen O'Brien Rooms Division Manager
“Check in is down the road a bit ”
Thankfully I rang reception as we were going to be late as some of the information about check in doesn't come through. You need to check in at the Mercure reception down the road, the lady was lovely and really helpful