クチコミ 340 件の総評
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クチコミ 340 件の総評
Friendly staff, comfy rooms & great facilities. Hanuman is a wonderful restaurant within the hotel.
Really disappointing stay at the Double Tree. Booked for 4, room was setup for 2. Multiple calls and trips to reception to get amenities (towels, cups etc) for all staying. Room was not serviced during the stay. We were later told that the option to trade service for drink vouchers should have been offered at check in. It wasnt. We got neither. Hotel itself feels neglected and run down, 20yrs past its glory days.
Good staff and nice clean. We love the pool
it is a up-to-standard double tree hotel. location is close to city centre. few minutes ride. room is normal and clean. with restaurants in the hotel. good choice for Alice Spring.
Good location. Probably one of the best places to stay as there is not much to choose from in Alice. Breakfast was a bit dismal for the price and many items were not replaced.
Top facilities eg 2x restaurants, 1 bar, gift shop, pool and location wise, excellent. Reception friendly and helpful. Resident peacock friendly as too :)
Very relaxing stay. Clean, luxurious and great view. Two restaurants within the hotel and easy access to the restaurants next door at the casino. The only issues to note are: 1. The asian restaurant downstairs need to be booked at least a day in advance. 2. The hotel is about 30mins walk from the city.
Dear Grace, Thank you for taking the time to post a review regarding your recent stay at DoubleTree by Hilton Alice Springs. I appreciate your comments and have passed onto the team for review. We look forward to the opportunity to welcome you back on a future occasion. Kind regards, DoubleTree by Hilton Alice Springs Team
Hotel in good spot but we had many issues there, ranging from lack of housekeeping, incorrect room booking, breakfast included but not on their records, room card cancelled the day we arrived (there for 4 nights) Staff couldn't understand us or anyone else in most cases. Meals taken to wrong tables. Pool was freezing yet it was 35+ days not sure how that is possible. Certainly not a 5* resort and was disappointed .
Dear Karen, Thank you for taking the time to post a review regarding your recent stay at DoubleTree by Hilton Alice Springs. I was disappointed to read your review, please accept my apologies for missing the mark on your stay, it is certainly unusual and not the level of service we are accustomed to providing. I have duly passed on your feedback to my team for review and action. Kind regards, DoubleTree by Hilton Alice Springs Team
Did not live up to Hilton name, very run down and casino down the road had much better accommodation
Dear Bronwyn, Thank you for taking the time to post a review regarding your recent stay at DoubleTree by Hilton Alice Springs. I was disappointed to read your review, please accept my apologies for missing the mark on your stay. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Kind regards, DoubleTree by Hilton Alice Springs Team
A good hotel overall. Staff were warm and welcoming and provided everything needed. Building is clean and well presented. Breakfast was ok but not great. Overall a safe bet if your looking for a comfortable 4 Star option. Thanks.
Dear Christopher, Thank you for taking the time to post a review on regarding your recent stay at DoubleTree by Hilton Alice Springs. I was delighted to read your review, I'm glad that you found the hotel an enjoyable place to stay and most importantly found the service helpful and friendly. Kind regards, DoubleTree by Hilton Alice Springs Team
Good value for money but too far to walk to town
Dear Ian, Thank you for taking the time to post a review on regarding your recent stay at DoubleTree by Hilton Alice Springs. We appreciate your comments and we're glad that you had an enjoyable stay at the hotel - thanks for your review. We look forward to the opportunity to welcome you back to DoubleTree on a future occasion
We spent a week here. The staff, room, pool and restaurants were all fantastic. Covid has restricted some of the bars but honestly it didn’t really matter- we could order drinks & food poolside via the inside restaurant or reception. Bed was incredibly comfortable and the room catered for everything you’d need- including nice complimentary toiletries. Highly recommend getting the buffet breakfast included too as there aren’t too many shops or restaurants in walking distance-except the casino 5 minutes away. It was a relaxed vibe and although aesthetically the exterior looks a bit aged- the actual hotel is really clean and comfortable. The 2 restaurants running were both outstanding.Thanks Double Tree- will definitely stay here again.
Thank you for your recent feedback when staying with us. Although we addressed your comments internally at the time, in conducting a periodic review I noticed that we had not acknowledged your feedback. Kind regards, DoubleTree by Hilton Alice Springs Team
Very nice rooms, pools and restaurant. I stayed there in early covid days, guess they were figuring things out because my room was between 2 quarantiners and I regularly saw them in their balconies. Armed guards outside my door. Made me feel pretty uncomfortable
Extremely impressed with ALL the staff we had contact with during our stay @ doubletree. From the guest arrival desk team to the lovely Jenniffer who kept our room spotless at all times. One improvement could be to have a selection of fruit on room service menu. The peacock (showoff) was a delight to see each day..Cheers Mal & Kate (366)
Always a great place to stay, two negatives this trip would be the breakfast session, was a little disorganised with customers waiting up to 45 minutes to get their order taken and the room I was allocated, for a seven night stay, would have been nice with a ranges view instead of overlooking the carpark.
This place was ok. The location is not great. It is quite far away from Alice Springs Town Centre. They don't have a shuttle which they should. Room was basic and average. Pool was nice. WIFI is not included, which is absurd. I moved to a different location closer to down, lower in price and better in value after one night of staying here because it just wasn't worth it.
Quite a nice place with friendly staff. CCTV on the carpark as well. Room was well appointed, but even though I was given an 'upgrade', my room had two small double beds. I ordered a rib eye from room service (too tired to go out) and a bottle of wine. I was called 20 min later and asked if I wanted something else as rib eye wasn't available. I chose the scotch fillet instead. It arrived, almost an hour later, cold. With cold chips and without the advertised salad. I was also given a glass of wine, not a bottle. Even though I had been charged for it. However, im sure this was an oversight. The amenities are nice, there is a looooonnnggg walk from pretty much anywhere to your room.
Very noisy, people were running around the hotel corridors yelling and knocking on doors, seemed like they were very drunk didn’t get much sleep.
Nothing was too much trouble for the staff. They were very courteous, hard working and friendly. There was a huge dust storm the night before we arrived so there was a lot of cleaning up to do but the grounds were still clean and tidy.
Overnight rate very competitive Staff were friendly and polite on checkin and checkout Bed provided a good nights rest; room was clean and tidy and had all amenities sought after in a hotel suite Breakfast was ok but not as good as it has been on previous visits
Stayed here many times. Hanuman restaurant is fab, others are terrible. Room is nice. Glad to see they are renovating
Location is accessible with a big outdoor carpark. Check in comes with yummy cookies each. The restaurant Hanuman serves delicious food, however best is to make a reservation. Check out is quick ad fuss free. Overall, a pleasure stay.
100 meter away from golf course, but away from city center, but walking distance to the casino
Hotel is very tired and old. Needs to be updated with a fresh coat of paint and need to make sure that basic things like the phones work!
Did have glitch on arrival with being sent to the wrong room (twice) but made up for that with complimentary drinks). We were disappointed with the lack of view of the range as we had a tree instead (room ,369,) and were offered another room. Hubby was too tired to move again but on check out when I mentioned our disappointment, staff deducted our room service breakfast. Can't ask for more than that! Staff, cleanliness and facilities all very good. Would recommend over others in the same area.
Excellent location and facilities. Parts of the complex looked as if it needed painting and sprucing up ie chipped stairway. Thanks.
Well presented, clean
Nice rooms, dated hotel, the indian restaurant is amazing, the SaltBush restaurant is horrendous.
They offered free wifi, but all wifi was charged, and then found out there is free wifi in the lobby. But this wifi was slow and terrible I ended up using my TelstaAir. They have me two single beds instead of a king. They did not get the pillows I asked for. Pretty average service.
The hotel feels tired and needs updating, while clean the facilities and rooms are worn and in need of repair. The carpark is well lit but needs resurfacing. The hotel has a very late check in which caught us and other guests off guard. I feel the hotel does not meet Hilton brand expectations.
The staff very helpful , 10/10
Great breakfast Comfortable room
When we checked in, I provided the staff with our Hilton Honors Card and asked if they could get us into our room early as we had arrived early. Staff said that the room was not available but they could give us an upgrade and we could soon be in a room. Upgrade included a view and breakfast. View wasn’t important as we had a 19 hr tour the next day but breakfast sounded good. When we checked out, there was a charge for the view and breakfast. We talked with the manager and he said they never “give” breakfast. Unfortunately for us Americans, give means free. Apparently give to the Hilton meant it could be provided at a cost. I thought our Hilton Honors gave us the perk. Silly me.
Bit far out of town
Housekeeping wasn’t good enough, all rubbish were left on coffee table. Other than that were all good.
Location on a few blocks from town centre, great Indian restaurant, rooms comfortable. Air con very iffy at night during summer. Don't arrive before 3pm, rooms won't be ready.
Why is it that despite posting the rules the spa is always full of children, some in nappies? After a day of walking it would be good if adults could use the spa.
We came with AAT Kings day tour with a number of tour members waited for check in at the same time, yet only 1 staff was available at the beginning, when all of us were tired after early morning hiking and 6 hours on the coach. The room was excellent, nice and cozy . The Thai restaurant was worth to try though quite crowed and might need to wait for a while. Food quality was excellent but not all the staff was polite, depends on your luck. Overall, still recommend to those who plan to stay in Alice Springs.
Not good at all. Not prepared to do anything to help. Communication was difficult
Poor breakfast. Not particularly tidy. One of the poorest Hilton Hotels we have stayed in.
Stayed one night over the Australia Day long weekend. The hotel is getting on a bit so the facilities and rooms are a bit dated, although they were doing renovations in the foyer. The pool is great, clean and a good size even with quite a few quests using it. As far as Alice Springs accommodation options go, Doubletree is probably still one of the top two places to stay.
Everything went well, because it has systems and management that know what people want.
Clean and cozy accomodation with welcoming staffs. I am satisfied with almost everything except its location. It takes 20 mins walk to Woolworths and the Rock tour office.
Checking in was absolutely a pleasure, quick and pleasant. The staff were lovely. The buffet breakfast was plentiful. Bed was comfy, the room was clean. Knowing all this whilst stumbling back into my room after a great night out for New Years was comforting.
Overall it’s a very nice stay provided that such a good bargain with this brand. The only downfall is the transportation!!! Hotel doesn’t provide any shuttle between airport or town centre. There is nothing around the area but only a casino. WalkIng distance to town but still take around 20-30 mins during a hot weather!
We enjoyed our stay here, the restaurant and bar facilities are very good. As are the pool and surrounding grounds. We watched Gallahs and other birds from the balcony too.
Good value, comfortable room. Good value when dining at The Deck. However housekeeping weak - on our second day they showed up at 4 PM to do the room, as well the bathroom counter-tops and mirrors not that clean.
beautiful place.friendly staff.very clean.we got a special deal so it was definitely value for money
Lovely hotel with brilliant restaurants, short but great stay
“すごく良い”
Fabulous