いますぐ予約 ▶▶ プレミア ビレッジ フーコック リゾート - マネージド バイ アコー

プレミア ビレッジ フーコック リゾート - マネージド バイ アコー (Premier Village Phu Quoc Resort - Managed by Accor) Reviews

tooltip

星評価は、提携サイトから受け取った情報であり、宿泊施設に備わっていると予測される快適さや客室のレベルを示すものです。

非常に満足

クチコミ 835 件の総評

宿泊者のクチコミをチェック

4.4

/
10
宿泊者の87%がおすすめしています

プレミア ビレッジ フーコック リゾート - マネージド バイ アコー (Premier Village Phu Quoc Resort - Managed by Accor) Reviewsに宿泊したゲストからのクチコミ

クチコミは利用者のみから投稿されています

Agodaロゴ
4.4

非常に満足

クチコミ 835 件の総評

  • 施設の状態/清潔さスコア 5点満点中4.5点 フーコック島における高スコア
    施設の状態/清潔さ4.5
  • 施設・設備スコア 5点満点中4.4点 フーコック島における高スコア
    施設・設備4.4
  • Locationスコア 5点満点中4点 フーコック島における高スコア
    Location4.0
  • サービススコア 5点満点中4.5点 フーコック島における高スコア
    サービス4.5
  • コスパスコア 5点満点中4.4点 フーコック島における高スコア
    コスパ4.4

Guest rating

4.5以上『最高!』 (245)
4~4.5『素晴らしい』 (41)
3.5~4『とても良い』 (33)
3~3.5『良い』 (15)
3未満『少しがっかり』 (49)
宿泊者のタイプ
ルームタイプ

キーワードでクチコミを検索

実際に宿泊したゲストの声|383件
  1. 5.0
    韓国からSooyoung
    グループ旅行者
    1 Bedroom Garden Villa With Private Pool
    2022年11月 | 3泊滞在

    “見つけた。ここです🤭”

    プクオックでの3泊4日が本当に良かったので、時間が過ぎるのが惜しいほどでした。アプリサービスが整っていて、必要な物品やサービスをアプリチャットを通じてリクエストできます。何よりもプライベートプールのあるアイランドプールヴィラに宿泊すると、絶対にルームだけの東南アジアのホテルでは過ごせなくなると思います。特にスタッフの中でANNIEさんという方が英語でのコミュニケーションが流暢で、観光プランを持たずに来た私たちのために、当日の予約が可能なローカルツアーを探してくれ、私たちが無事に帰れたか、旅はどうだったかを細かくケアしてくれたので、快適に過ごせました。リゾート全体の景観も整っていて、メインプールも毎回清潔に保たれており、全体的に非常に満足のいくプクオック旅行になりました。ホントム島のローカルツアーをしている際に、来年の中秋節前までにプクオックに6つ星ホテルができるという情報を聞きましたが、私は再びプクオックに行く際にはこのホテルに宿泊する予定です。土曜日の夕食のバーベキューは強くお勧めします👍🏻唯一の欠点は位置で、グラブでズオン・ドンまで30〜35分ほどかかります。しかし、ホントム島には非常に近い位置です。ビンペルサファリに行くときはピークタイムのシャトルを利用すると良いです。

    ◇投稿日 2022年12月5日月曜日◇
    Auto-translated through generative A.I.

    Dear Sooyoung We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2022年12月25日日曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  2. 5.0
    ベトナムからTHE
    家族旅行
    1 Bedroom Garden Villa With Private Pool
    2022年10月 | 1泊滞在

    “素晴らしいプレミアビレッジフーコックリゾート!”

    私たちは家族の大人6人と1歳の赤ちゃんを含む旅行をしました。 PQ空港からリゾートまでの距離は少し遠く(約22km、40分かかります)が、到着すると素晴らしい景色や豊かな緑、美しい海に完全に驚かされ、楽しむことができました。 スタッフのサービスは非常に良く、常に笑顔でお客様を迎えてくれました。 3ベッドルームのヴィラは非常に広くて美しく、快適に過ごせました(ただ一点、小さな問題は、最上階のトイレが雨が降ると水漏れすることです。雨が午前4時に降ったため、少し睡眠に影響がありました)。 海の水は透き通っていて、魚と遊ぶことができ、波も少なくて風もほとんどないので、一日中ビーチで遊んでも全く飽きませんでした。 私たち家族はリゾートに感謝の気持ちでいっぱいです。

    ◇投稿日 2022年10月4日火曜日◇
    Auto-translated through generative A.I.

    Dear The, What a fantastic review! Thank you for taking the time to write about your experience. Such comments give confidence to the team that strive for excellence each day and we will be sure to share across all departments. Thank you for staying with us, we all look forward to welcoming you back in the near future. Kind Regards Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2022年10月5日水曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  3. 5.0
    日本からRIKA
    グループ旅行者
    3 Bedroom Garden Villa With Private Pool
    2020年2月 | 1泊滞在

    “また訪れたいホテル”

    全てにおいて大満足のホテル。 部屋は綺麗で、とにかく広くゆっくり寛げました。 私たち夫婦と友人の3人で宿泊。3ベットルームは、各部屋にバス•トイレがあり、またリビングがとても広く人数が多い宿泊にもおすすめです。 プールも綺麗で広く、混雑してないのが◎ ホテル自体も広いですが、ゴーカートで拾って運んでくれるので便利です。 また来たいと思いました‼︎

    ◇投稿日 2020年2月7日金曜日◇

    Dear Valued Guests, Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such good care of you and you found the amenities of the property to your liking. Hope to see you return soon! Safe travels. Best Regards, Joey Pham Front Office Manager

    ◆返信日 2020年2月23日日曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  4. 4.2
    日本からYOSHIYUKI
    カップル
    2019年1月 | 5泊滞在

    “料理はイマイチ”

    部屋、プール、ビーチは問題なく最高です。 ただレストランが少なく、いずれもコスパは悪いです。ただ外に食事に行くのもナイトマーケットまでかなり遠く、タクシーで片道2500円くらいかかります。ホテルのレストランの充実を期待します。

    ◇投稿日 2019年1月16日水曜日◇

    Dear YOSHIYUKI, I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. I apologize for the issues and ensure this does not happen again. If you return to our area, I hope you will consider staying with us again. Best Regards, Joey Pham

    ◆返信日 2019年10月12日土曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  5. 4.4
    日本からYUYA
    グループ旅行者
    3 bedroom Beachfront Villa with Private Pool
    2018年11月 | 3泊滞在

    “施設は素晴らしい!”

    とても良かったです。 施設はどこも清潔でWiFiもどこでも入ります。 ホテルの人もとても優しくアットホームな感じで良かっです。 ただ、受付以外のスタッフの英語が聞き取りにくかったです。

    ◇投稿日 2018年12月7日金曜日◇

    Dear Yuya, Thank you for taking your time to give us your feedback regarding to your experience at our Premier Village Phu Quoc Resort. We are happy to receive your compliment about facilities, wifi, helpful staffs and the English of our receptionists. This definitely serve as an encouragement to all of us as we always try to bring our guests the best services. Once again, thank you for your continued patronage as it is a vital part of our growth. We look forward to welcoming you back soon. Sincerely, Nguyen Thi Nhu Phuc Guest Relation Manager

    ◆返信日 2018年12月28日金曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  6. 3.0
    サウジアラビアからAbduljabbar
    家族旅行
    3 bedroom Ocean Villa with Private Pool
    2025年7月 | 2泊滞在

    “Dirty”

    Dirty

    ◇投稿日 2025年7月10日木曜日◇
  7. 3.0
    サウジアラビアからAbduljabbar
    家族旅行
    3 Bedroom Garden Villa With Private Pool
    2025年7月 | 4泊滞在

    “ Not clean”

    The rooms not clean and dirty

    ◇投稿日 2025年7月10日木曜日◇

    Dear Ms/Mr Abduljabbar, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your room did not meet expectations in terms of cleanliness. This is certainly not the standard we strive to uphold, and we sincerely apologize for the inconvenience caused. Please rest assured that we are addressing this matter with our housekeeping team to ensure such situations do not happen in the future. Your comments are very important to us as they help us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience next time. Warm regards, Premier Village Phu Quoc Management Team.

    ◆返信日 2025年7月16日水曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  8. 4.8
    マレーシアからJoan
    家族旅行
    3 bedroom Ocean Villa with Private Pool
    2025年6月 | 2泊滞在

    “Best family getaway”

    A wonderful and relaxing stay with family. Felt like home. Everything was perfect. Will definitely come again.

    ◇投稿日 2025年6月16日月曜日◇

    Dear Ms. Joan, Thank you so much for your kind review! We’re delighted to hear that your family had a wonderful and relaxing stay with us and that you felt right at home. Your kind words truly mean a lot to our team. We look forward to welcoming you and your loved ones back for another memorable getaway soon! Warm regards, Premier Village Phu Quoc Management team.

    ◆返信日 2025年6月16日月曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  9. 5.0
    香港からJulian
    グループ旅行者
    3 bedroom Beachfront Villa with Private Pool
    2024年12月 | 4泊滞在

    “最高!”

    Nice experience

    ◇投稿日 2025年6月15日日曜日◇

    Dear Ms/Mr Julian, Thank you for your kind words! We’re so glad you had a nice experience with us. We hope to welcome you back for another exceptional stay soon! Warm regards, Premier Village Phu Quoc Management Team.

    ◆返信日 2025年6月16日月曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  10. 4.0
    香港からJanice
    グループ旅行者
    3 Bedroom Garden Villa With Private Pool
    2025年4月 | 2泊滞在

    “living in seclusion”

    We feel like living in seclusion. The vibe in resort is chill. I highly recommend if you are going to stay in this resort, spend a day inside the resort as they provide many activities even for free daily! We enjoyed the yoga class from them! The buffet breakfast is wonderful, offered many choices! Hotel staffs offered timely response from what we requested! Enjoy our stay over there!

    ◇投稿日 2025年5月2日金曜日◇

    Dear Janice, Xin chao! Thank you for your fantastic review! We are thrilled to hear that you enjoyed your stay and found our resort to be a serene and relaxing getaway. It’s wonderful to know that you took advantage of the various activities we offer, including the yoga class. We believe that creating a chill atmosphere allows our guests to fully unwind and enjoy their time with us. We’re also glad you loved our buffet breakfast and appreciated the variety of choices available. Our Heartist works hard to ensure timely and responsive service, so it’s gratifying to hear that they met your expectations. Thank you for recommending our resort to others; we truly appreciate it! We hope to welcome you back for another peaceful escape in the future at Premier Village Phu Quoc Resort - Managed by Accor. Sincerely, Nhu Le (Ms.) Assistant Front Office Manager

    ◆返信日 2025年5月12日月曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  11. 2.4
    香港からNicola
    グループ旅行者
    3 Bedroom Garden Villa With Private Pool
    2024年12月 | 5泊滞在

    “A trickle of a shower ”

    Honestly after all the hype on Phu Quoc, this trip didn’t live up to expectations. perhaps it was the hotel we stayed in; for the price we paid we expected at the very least a decent shower which wasn’t the case in our 3 bedroom villa. The location of the villa meant taxis were needed to leave the premises and we became a target of overpriced car hires with need to negotiate since Grab availability scarce. The app and chat function was decently convenient but generally responses and delivery of food or buggy was slow. Not sure I would recommend the hotel to friends.

    ◇投稿日 2025年1月1日水曜日◇

    Dear Nicola, Xin chao! Thank you for taking the time to share your feedback. We sincerely apologize for the delays you Thank you for sharing your feedback with us. We are sorry to hear that your stay didn’t meet your expectations and that you encountered issues with the shower, transportation, and service responsiveness. We sincerely apologize for the inconvenience you experienced with the water pressure in the shower and will have our maintenance team look into it immediately to ensure it is functioning properly for future guests. Regarding the transportation challenges, we understand how frustrating it can be when Grab availability is limited and when car hire prices feel unfair. We will work with our local partners to improve the transportation options and ensure more transparent pricing for guests. We also regret that the service speed for food delivery and buggy requests fell short of your expectations. We are continuously working on improving our response times and will make sure

    ◆返信日 2025年1月10日金曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  12. 5.0
    韓国から준서
    カップル
    1 Bedroom Garden Villa With Private Pool
    2024年9月 | 1泊滞在

    “VERY GOOD”

    SEE YOU AGAIN

    ◇投稿日 2024年10月30日水曜日◇

    Dear Valued Guest, Xin chao! Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay with us. It means a lot to our team to know we could make your experience special. We look forward to welcoming you back at Premier Village Phu Quoc – Managed by Accor. Sincerely, Xuan Tran (Ms.) Front Office Manager.

    ◆返信日 2024年10月31日木曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  13. 4.8
    香港からLing
    グループ旅行者
    1 Bedroom Garden Villa With Private Pool
    2024年6月 | 3泊滞在

    “Beautiful villa with amazing sea view”

    the villa is huge. Massive for just two of us. Private pool is amazing. we got upgraded to the sea view villa. The resort is large, leave some time to travel within the resort by buggy. We joined lots of activities. Yoga was the best. The teacher is very good. Would have been better if the classes are closely located to each other, so as to avoid missing it because of the traffic. Staff was amazing, very polite and proactive in solving our enquires. Overall, we enjoyed our stay there

    ◇投稿日 2024年6月13日木曜日◇

    Dear Ling, Xin chao! Thank you for sharing your experience with us! We are thrilled to hear that you enjoyed your stay at our beautiful villa with its amazing sea view. It's wonderful that you found the villa spacious and enjoyed the private pool. We're delighted you were able to experience our sea view villa due to the upgrade. Your feedback about the resort's size and travel time by buggy is noted, and we appreciate your understanding. We will certainly review the layout of our activities to minimize any inconvenience caused by distance. We're glad to hear that you enjoyed the yoga sessions and found our instructor excellent. Your compliments on our staff's politeness and proactive service are greatly appreciated. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay. Best regards, Xuan Tran Front Office Manager

    ◆返信日 2024年6月20日木曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  14. 5.0
    ルーマニアからMark
    カップル
    1 Bedroom Garden Villa With Private Pool
    2024年5月 | 1泊滞在

    “We love Premier Village!”

    It deserves a Five Star Resort Title. Thanks to Phong who took us to the King Well and be the best guide during our stay. We will definitely come back again!

    ◇投稿日 2024年5月13日月曜日◇

    Dear HUIWON, Xin chao! Thank you so much for your wonderful review! We're delighted to hear that you loved Premier Village and had such a great experience with Phong. We look forward to welcoming you back soon to Premier Village Phu Quoc - Managed by Accor. Best regards, Xuan Tran Front Office Manager

    ◆返信日 2024年6月20日木曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  15. 5.0
    オーストラリアからZeynep
    カップル
    1 Bedroom Garden Villa With Private Pool
    2024年4月 | 1泊滞在

    “Just exceptional”

    I loved this resort. Its location., the villas and the staff are all exceptional. I had the best time and most relaxing 7 days. I cannot wait to revisit. The facilitues are gorgeous and the beach is beautiful. Highly recommend it. Don’t wait, just book and spoil yourself.

    ◇投稿日 2024年4月15日月曜日◇

    Dear Zeynep, Dear Valued Guest, Xin Chao and Thank you for the lovely feedback on your experience. It brings me great pleasure knowing that our team ensured that you enjoyed your stay with us at Premier Village Phu Quoc Resort. I shall share your feedback with the team and make sure that we continue enchanting our guests. We appreciate your compliments and look forward to welcoming you back soon. Kind regards, Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2024年4月17日水曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  16. 4.8
    韓国からenrique
    グループ旅行者
    3 Bedroom Garden Villa With Private Pool
    2024年3月 | 3泊滞在

    “Happy memory”

    From the airport pick up till the check out time, our family fully enjoyed the 3 night vacation, thanks to the facility qnd the staffs of Premier Village. Greetings from all the passing-by staffs were the best, but cannot miss to mention breakfast at "The Market", swimming in the beautiful private pool, soft and nice beddings, etc. All would remain as good memories. Thank you!

    ◇投稿日 2024年3月15日金曜日◇

    Dear Enrique, Xin Chao and Thank you for the lovely feedback on your experience. It brings me great pleasure knowing that our team ensured that you enjoyed your stay with us at Premier Village Phu Quoc Resort. I shall share your feedback with the team and make sure that we continue enchanting our guests. We appreciate your compliments and look forward to welcoming you back soon. Kind regards, Nga Le Assistant Guest Experience Manager

    ◆返信日 2024年3月16日土曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  17. 4.2
    ベトナムからThi
    家族旅行
    3ベッドルーム ビーチフロントヴィラ 専用プール付
    2023年12月 | 4泊滞在

    “Bad service”

    Bad service from both Agoda and from the resort for my case, cause me to lose money. It was my second time at Premier village but I don't think I will book the resort again.

    ◇投稿日 2024年3月14日木曜日◇

    Dear Thi, Thank you for taking the time to tell us about your experience at the Premier Village Phu Quoc Resort - Managed by Accor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2024年4月3日水曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  18. 5.0
    ベトナムからNgo
    グループ旅行者
    4 Bedrooms Ocean Villa With Private Pool
    2023年9月 | 2泊滞在

    “最高!”

    Rất tuyệt vời

    ◇投稿日 2023年10月1日日曜日◇

    Xin Chao, We are glad to hear that you enjoyed your stay at Premier Village Phu Quoc Resort Hope to see you return in the near future. Sincerely, Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2023年10月15日日曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  19. 5.0
    タイからSergei
    カップル
    1 Bedroom Garden Villa With Private Pool
    2023年9月 | 3泊滞在

    “Really great resort ”

    One of the best places I've ever stay. Friendly personal, tasty breakfast, large area. They even have free cars transfer inside their large territory

    ◇投稿日 2023年9月11日月曜日◇

    Dear Sergei, "Xin Chao We are very happy to read your comments about your recent stay here in Premier Village Phu Quoc Resort We are glad that you found the breakast and service levels of the hotel to your satisfaction. We can’t wait and hope to see you return soon Sincerely, Felicia Aye Chan Mon Front Office Manager "

    ◆返信日 2023年9月17日日曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  20. 5.0
    日本からHien
    グループ旅行者
    4 Bedrooms Ocean Villa With Private Pool
    2022年11月 | 2泊滞在

    “Best hotel in Phu Quoc”

    U cannot find better one in Phu Quoc with the view and facilities inside their villas

    ◇投稿日 2023年8月21日月曜日◇

    "Xin Chao Hien , Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc Resort Safe travels! Sincerely, Felicia Aye Chan Mon Front Office Manager "

    ◆返信日 2023年9月9日土曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  21. 2.0
    アメリカ合衆国からKhoa
    家族旅行
    3 Bedroom Garden Villa With Private Pool
    2023年8月 | 2泊滞在

    “許容”

    I just recently stayed there in a 3-bedroom villa for 2 nights there. We were a group of 6 and I booked through Agoda. Upon checking in, I was told I had to pay double for the reservation because Agoda only listed a party of 1 (why would I book a 3 bedroom villa if it was only me). But that's ok, maybe it's just an Agoda/ or my mess up but I'd appreciate that they would warn me ahead of time when we arrange pick up at the airport instead of putting me on the spot. The villa that I stayed was nice however I later found out the backdoor leading to restaurants and the beach were flooded. The resort obviously knew about it since they put home temporary stones to allow us to step over the flooded area (see photo). There was absolutely no light in this area. So at night, my kids and I had to use cell phone lights to carefully step over those unstable stones without slipping. Not what I want to do after paying premium for a "premier villa." Even worse, in the morning when I swam on the beach, we noticed foul smell (the smell that you would expect from a sewage) and the sand on the shore were dark grey like an organic decompose. We immediately got of the beach. On the way back to our villa, we noticed that all the sewage were going downhill toward... the beach. I guess I know where the foul smell came from. My wife and I lodged a complaint to the staff upon checking out and all we got were they'd give me a discount if we come back next time. Well, no thanks.

    ◇投稿日 2023年8月4日金曜日◇

    Dear Mr Khoa, Xin Chao , Thank you for taking the time to tell us about your experience at Premier Village Phu Quoc Resort - Managed by Accor We are sorry we were not able to provide you quality service and amenities you deserve. Because travel is very important, we try hard to make sure our entire guest have a rewarding experience at our resort. My Director of Operations has personally contacted you in privately in regards to your feedback. I hope our service recovery offer is satisfactory to you as well. Thank you and looking forward to seeing you in your next visit. Sincerely, Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2023年9月9日土曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  22. 4.8
    韓国からJanghwan
    ひとり旅
    1 Bedroom Beachfront Villa With Private Pool
    2023年6月 | 1泊滞在

    “비치프론트객실 좋음”

    바다로 바로 이어지고 전용 풀 낭만적임, 그러나 석양즐기기에는 부족한 호텔이라 따로 나가야함

    ◇投稿日 2023年6月11日日曜日◇

    "Xin Chao Janghwan, We are very happy to read your comments about your recent stay here in Premier Village Phu Quoc Resort We are glad that you found the location and service levels of the hotel to your satisfaction. We can’t wait and hope to see you return soon Sincerely, Felicia Aye Chan Mon Front Office Manager "

    ◆返信日 2023年7月9日日曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  23. 4.4
    韓国からMonica
    カップル
    3 Bedroom Garden Villa With Private Pool
    2022年12月 | 6泊滞在

    “非常に満足”

    The hotel is a bit old but the service was excellent. Definitely pay extra to be on the Club floors.

    ◇投稿日 2023年6月6日火曜日◇

    "Dear Monica , Xin Chao We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel! Sincerely, Felicia Aye Chan Mon Front Office Manager "

    ◆返信日 2023年7月9日日曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  24. 4.0
    イギリスからHannah
    カップル
    1 Bedroom Garden Villa With Private Pool
    2022年6月 | 1泊滞在

    “すごく良い”

    Would definitely stay at this place again. Only a couple of issues, the food menu didn't have much to choose from and was the same everyday. And one of the cleaners were rude to speak to when they didn't do our bed sheets. BUT the hotel itself, the rooms, the beach/location, the rest of the staff, the bars were all absolutely incredible and we thoroughly enjoyed our stay

    ◇投稿日 2023年5月24日水曜日◇

    Dear Ms Hannah, Xin Chao! Greetings from Premier Village Phu Quoc Resort. We are glad that you enjoyed our resort facilities, beach and location. In regards to food options, we have changed new menu in each restaurants for more variety to choose. You can try it out in your future stay with us. We thank you again for staying with us and looking forward to welcome you again soon. Best Regards, Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2023年5月26日金曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  25. 5.0
    インドからDarlene
    大きなお子様連れの家族旅行
    3 Bedroom Garden Villa With Private Pool
    2023年3月 | 6泊滞在

    “最高!”

    Amazing place! The staff at this resort we friendly and helpful. The grounds are beautiful. Very peaceful.

    ◇投稿日 2023年5月14日日曜日◇

    Dear Darlene, Xin Chao We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel! Sincerely, Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2023年5月17日水曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  26. 5.0
    ベトナムからCHIACHING
    カップル
    1 Bedroom Beachfront Villa With Private Pool
    2023年4月 | 3泊滞在

    “perfect”

    really good place to stay ...

    ◇投稿日 2023年5月6日土曜日◇

    Dear Chiaching , Xin Chao We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by Accor. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel! Sincerely, Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2023年5月7日日曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  27. 2.6
    ベトナムからCanh
    家族旅行
    3ベッドルーム ビーチフロントヴィラ 専用プール付
    2023年3月 | 2泊滞在

    “Poor service, poor food quality”

    I have noted when booking to allow early check in at 12pm, I arrive at 1:30pm but the villa not available. The restaurant is hot during lunch with no AC. My daughter gets sick as a result of dragging around during waiting time, but resorts has no digital temp meter for me to borrow. On second night, I had dinner at The Market. The waiter has little knowledge on menu or food, the food takes over an hour to be ready and not great. Staff is polite and nice but overall experience not good

    ◇投稿日 2023年4月2日日曜日◇

    Xin Chao Thank you for choosing Premier Village Phu Quoc Resort managed by Accor We strive for personalized experience for each of our guest, actively looking for ideas and offers to enhance services with comfort and convenience therefore we are sad that you had all this shortcomings. I apologize and we are really sorry for all the problems you had during your stay, i personally tried to recover the bad experiences you had while you and your family still staying with us however i was not given a chance to and did not succeed more over due to heavy operation i was not also had the chance to meet you upon check out. Rest assured we do appreciate your review as it provides feedback that we need to re-evaluate guest needs and make necessary adjustments to our services and to make sure for the event not to happened again in the future. Thank you again for sharing your experience with us and we do hope to see you again Safe travels Sincerely, Felicia Front Office Manager

    ◆返信日 2023年5月7日日曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  28. 5.0
    オーストラリアからDianne
    大きなお子様連れの家族旅行
    3 Bedroom Garden Villa With Private Pool
    2023年1月 | 3泊滞在

    “最高!”

    Everything was excellent, the rooms were clean , food was exceptionall and staff ever so friendly and courteous. I would definitely go there again

    ◇投稿日 2023年1月15日日曜日◇

    Dear Dianne, Xin Chao We are glad to hear that you enjoyed your stay at Premier Village Phu Quoc Resort Hope to see you return in the near future. Sincerely, Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2023年1月19日木曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  29. 5.0
    タイからtaweesak
    大きなお子様連れの家族旅行
    2022年12月 | 1泊滞在

    “最高!”

    good place, good service

    ◇投稿日 2022年12月31日土曜日◇

    "Xin Chao taweesak, Thank you for the comments and hope to see you return soon to Premier Village Phu Quoc Resort. Sincerely, Felicia Aye Chan Mon Front Office Manager "

    ◆返信日 2023年1月11日水曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  30. 4.6
    シンガポールからSabrina
    家族旅行
    3 Bedroom Eden Retreat Pool Villa - Spa Inclusi ve
    2022年12月 | 3泊滞在

    “Wonderful villa with great view and service”

    The Eden Bay villas were lovely with modern decor. We had issues with assignment of accomodation type at check-in due to some hotel policies. While that was unpleasant, the manager on site responded well to address our issue. There was much effort by staff to keep guests satisfied. One of the staff, Annie, was also very helpful with all our queries and recommending dining options popular amongst locals. Overall, a very pleasant stay.

    ◇投稿日 2022年12月14日水曜日◇

    Dear Sabrina, We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2022年12月25日日曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  31. 4.8
    インドからBharat
    グループ旅行者
    1 Bedroom Garden Villa With Private Pool
    2022年12月 | 3泊滞在

    “Perfect place to relax”

    The staff goes out of its way to make the stay comfortable for you. Special mention to Thai at the front desk and Trinh at the restaurant. The resort is perfect for a three or four night stay. We had a great time.

    ◇投稿日 2022年12月8日木曜日◇

    Dear Bharat, We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2022年12月25日日曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  32. 5.0
    韓国からYOONJIN
    カップル
    1 Bedroom Garden Villa With Private Pool
    2022年11月 | 2泊滞在

    “Good”

    It was really good

    ◇投稿日 2022年11月10日木曜日◇

    Xin Chao Yoonjin Thank you very much for taking the time to share your experience and for choosing to stay with us at Premier Village Phu Quoc Resort. We are glad to hear that you enjoyed your stay with us We can’t wait and hope to see you return soon Kind Regards Thanh Minh Assistant Guest Experience Manager

    ◆返信日 2022年11月12日土曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  33. 5.0
    韓国からsoo
    ひとり旅
    4 Bedrooms Ocean Villa With Private Pool
    2022年10月 | 1泊滞在

    “It is such a beautiful and nice place.”

    It is such a beautiful and nice place. I had a happy vacation. I took a rest without going out of the resort because they were kind, attentive to service, and there were many things to enjoy. I will visit again next time.

    ◇投稿日 2022年10月29日土曜日◇

    Xin Chao Soo We are very happy to read your comments about your recent stay here in Premier Village Phu Quoc Resort We are so happy to know that you and your family had a wonderful stay with us. We can’t wait and hope to see you return soon Sincerely, Thanh Minh Assistant Guest Experience Manager

    ◆返信日 2022年11月8日火曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  34. 5.0
    北マケドニアからJANG
    グループ旅行者
    3 bedroom Beachfront Villa with Private Pool
    2022年10月 | 4泊滞在

    “Good”

    Good

    ◇投稿日 2022年10月20日木曜日◇

    Dear Jang, What a fantastic review! Thank you for taking the time to write in Agoda about your experience. Such comments give confidence to the team that strive for excellence each day and we will be sure to share across all departments. Thank you for staying at our resort, we all look forward to welcoming you back in the near future. Kind Regards Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2022年10月25日火曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  35. 4.6
    韓国からji
    大きなお子様連れの家族旅行
    1 Bedroom Garden Villa With Private Pool
    2022年9月 | 2泊滞在

    “great customer service,nice place to chill, relax”

    it was such a great place to stay. As soon as i arrived, i wanted to come back. all the people in the resort was so nice and kind. the resort facilities such as private beach, pools, are well organized and clean. me and my family had so much fun spending lots of time at the beach. I personally wanted to thank to the guard who was in the main pool area, took me a really good photos! thank you for your great customer service ! it was a pleasure to spend our vacation in premier village resort. it is quite far from the main city( market, airport) but people who wants to take a rest and relax, please go ahead!

    ◇投稿日 2022年10月12日水曜日◇

    Dear Ji, Xin Chao! Thank you for sharing positive feedback and reviews of our hotel. We are very glad that you had enjoyed your stay and taking lots of photos. We like to thank you sharing your reviews and hope to see you again in future. Best Regards, Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2022年10月18日火曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  36. 4.8
    韓国からlily
    カップル
    4 Bedrooms Ocean Villa With Private Pool
    2022年9月 | 3泊滞在

    “charming resort♡”

    It was not far from the airport than I thought. The staff are friendly. The villa is spacious and bright. The interior is clean and pretty. I think girls like to take pictures. Basic utensils are provided. The bedroom smelled nice. There were pretty decorative flowers on the bed that greeted us. The bathtub is large enough for two people to fit in. The private pool is large. Ocean view was good. We saw the cable car from our villa. There were no bugs during our stay in the villa. One sink did not drain well (it was not inconvenient to use). Ocean view villas are far from the restaurant and lobby. I was embarrassed because the bathroom door was transparent. It's nice to buy resort credits (additional money depending on the purchase amount), but the small store and some services inside the resort are unavailable. (It is useful because there is a lot of information that can be obtained by consulting through the resort's exclusive application before using the credit)

    ◇投稿日 2022年9月28日水曜日◇

    Dear Lily, What a fantastic review! Thank you for taking the time to write about your experience. Such comments give confidence to the team that strive for excellence each day and we will be sure to share across all departments. Thank you for staying with us, we all look forward to welcoming you back in the near future. Kind Regards Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2022年10月5日水曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  37. 5.0
    マレーシアからCHUAH
    ひとり旅
    4 Bedrooms Ocean Villa With Private Pool
    2022年9月 | 1泊滞在

    “Awesome 5 Star Luxury Resort”

    The staff was friendly and well communicate in English. The Ocean View Villa was awesome. Kayak and board was free to experience in the beach. The only thing to take note was, the resort was deep into the deepest south area. There is rare grab car can take order for the airport service. And such 5 start resort didn't provide free transit to the airport.

    ◇投稿日 2022年9月19日月曜日◇

    Dear Chuah, What a fantastic review! Thank you for taking the time to write about your experience. Such comments give confidence to the team that strive for excellence each day and we will be sure to share across all departments. Thank you for staying with us, we all look forward to welcoming you back in the near future. Kind Regards Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2022年10月5日水曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  38. 4.6
    シンガポールからGenevieve
    家族旅行
    1 Bedroom Garden Villa With Private Pool
    2022年7月 | 3泊滞在

    “最高!”

    Our family (3 generations) thoroughly enjoyed our stay at Premier Village. Not only was the property clean and had everything we could ask for, service was the absolute best. Our personal concierge, Tú Tú, was amazing and always ready to help even when off her shift. All the staff were also warm, welcoming and ever ready to serve. Only downside was the location of the property.... But if your aim is to disconnect, this is a wonderful place to escape to. We will definitely return.

    ◇投稿日 2022年7月8日金曜日◇

    Xin chao Genevieve We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felicia Aye Chan Mon Front Office Manager

    ◆返信日 2022年12月25日日曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  39. 5.0
    韓国からKYUNGMIN
    大きなお子様連れの家族旅行
    1 Bedroom Garden Villa With Private Pool
    2022年6月 | 2泊滞在

    “Best resort ever”

    Best resort ever!! I’ve been to a lot of luxury resorts around the world and this place is definitely in the top tier. It only costs about 80$ for each night/person, but its service and facilities were beyond perfect. Especially I want to mention how helpful the staffs were. One of our family got sick during the stay, but she got okay soon thanks to the attentive staffs. I will certainly come back here when I get back Phu quoc.

    ◇投稿日 2022年6月26日日曜日◇

    Xin chao Kyungmin Cho, Thank you for choosing us for your stay at Pearl island We appreciate your wonderful review and also glad to know that our service reach to your high class of satisfaction. Hope to have a chance to welcome you and your family back to Premier Village Phu Quoc Regards, Tri Nguyen Guest Experience Manager

    ◆返信日 2022年6月27日月曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  40. 4.6
    イギリスからPhuong
    カップル
    3 bedroom Beachfront Villa with Private Pool
    2022年5月 | 4泊滞在

    “Best beach holiday in VN”

    We had the beach side villa, right next to the hotel's private beach which was clean, clear and warm water. Roomy villa, good food in the restaurants. The resort was a bit far from local shops but if you want to get away it's ideal.

    ◇投稿日 2022年6月4日土曜日◇

    Xin chao Phuong, Thank you very much for your good comment for your stay at Premier Village Phu Quoc We will live with our values of offering our guests the excellent service you well-deserve. Please rest assured that your great comment will be shared with them and the Premier team. See you again soon Tri Nguyen Guest Experience Manager

    ◆返信日 2022年6月19日日曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  41. 4.8
    カンボジアからSiling
    グループ旅行者
    1 Bedroom Garden Villa With Private Pool
    2022年5月 | 1泊滞在

    “Cant take my heart out from this place ”

    U have to stay there if u come to Phu Quoc Dont missed it!!! Relaxing, clean, pretty, service are the best

    ◇投稿日 2022年5月16日月曜日◇

    Dear Siling, Xin Chao Premier Village Phu Quoc Resort Team would like to thank you and for taking the time to share your review We are beyond words by your gracious comments about your recent visit, your compliments with your over all experience will surely boost our Heartist motivation to strive excellent guest service everyday and i will share to the entire resort team about your great review. Hope to see you return again and again to Premier Village Phu Quoc Resort soon Sincerely, Bao An Guest Experience Manager

    ◆返信日 2022年5月20日金曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  42. 5.0
    ベトナムからBernard
    大きなお子様連れの家族旅行
    4 Bedrooms Ocean Villa With Private Pool
    2021年2月 | 2泊滞在

    “最高!”

    Stunning villa with private pool. Spacious bedrooms and huge living room. We have a wonderful 2 night stay here. Very quiet and beautiful view over ocean. Bathroom is so clean with plenty of amenities. We recommend this resort for anyone who is searching quietness and comfortable stay in luxurous environment.

    ◇投稿日 2021年2月15日月曜日◇

    Dear Bernard, Xin Chao Thank you for taking the time to write such a great review from your recent stay with us. We are ecstatic to read that you had a luxurious experience in your stunning villa with spacious bed and living room facing the ocean some more with your high recommendations. Thank you again and hope to see you return to Premier Village Phu Quoc Resort. Safe Travel! Sincerely, Ms. Jubanny Ariola Guest Experience Manager

    ◆返信日 2021年2月16日火曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  43. 4.6
    香港からMichelle
    カップル
    3 Bedroom Garden Villa With Private Pool
    2021年1月 | 7泊滞在

    “A beautiful island escape”

    The hotel is well laid out, and right now is extremely good value for money. The beach is pristine, staff are friendly, and the villas are large and airy with the private pool a great addition. The spa is amazing, well priced with amazing masseurs. Sadly due to COVID the menu is limited with only one restaurant open. But the food is tasty - and very well priced for the location. Highly recommended.

    ◇投稿日 2021年2月6日土曜日◇

    Dear Michelle, Xin Chao Premier Village Phu Quoc Resort Team would like to thank you for taking the time to share your great review Your gracious comments about your recent stay will surely boost our Heartist motivation to strive excellent guest service everyday some more to know that our facilities and service is up to your preference especially our spa and we will share to the entire team about your review. Hope to see you return to Premier Village Phu Quoc Resort soon, Safe Travels Sincerely, Ms. Jubanny Ariola Guest Experience Manager

    ◆返信日 2021年2月16日火曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  44. 1.2
    韓国から匿名
    グループ旅行者
    3ベッドルーム ビーチフロントヴィラ 専用プール付
    2021年1月 | 2泊滞在

    “It was terrible service and not clean.. ”

    It's not worthy to pay this amount compared to service & condition

    ◇投稿日 2021年1月8日金曜日◇

    Dear bamm77@nate.com, Xin Chao Thank you for your feedback We apologize for the problems you encountered at our resort and we appreciate you bringing this to our attention. We understand that you felt our service is terrible and please accept our apology with this matter, we are doing our best to rectify what we are lacking of. We hope you give us a second chance if you visit us again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager

    ◆返信日 2021年1月19日火曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  45. 4.8
    ベトナムからPhương
    大きなお子様連れの家族旅行
    1 Bedroom Garden Villa With Private Pool
    2020年12月 | 3泊滞在

    “最高!”

    Everything is wonderful except buggy service. Customer has to wait for a long time and some staff behaves unprofessionally.

    ◇投稿日 2020年12月31日木曜日◇

    Dear Phương, Xin Chao Premier Village Phu Quoc Team would like to thank you for your recent review. We are pleased to know that you find your stay wonderful We apologize for the waiting time of our buggy service and unprofessional behavior with some of our Heartist we are trying all our best to accommodate all the request as fast as we can and we thank you for your understanding. We hope to see you again when your travel permits. Sincerely, Ms. Jubanny Ariola Guest Experience Manager

    ◆返信日 2021年1月2日土曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  46. 3.8
    ベトナムからTrung
    家族旅行
    1 Bedroom Beachfront Villa With Private Pool
    2020年12月 | 2泊滞在

    “Good place with terrible services”

    Terrible services. Staff not friendly.

    ◇投稿日 2020年12月29日火曜日◇

    Dear Trung, Xin Chao Thank you for providing insight on your recent experience at Premier Village Phu Quoc Resort We regret to know that we were not able to provide you with quality service We are taking your review seriously so we certainly appreciate your feedback, kindly accept also our sincere apologies for all the shortcomings you had during your stay. Thank you again and we hope to see you again soon, Safe travel! Sincerely, Ms. Jubanny Ariola Guest Experience Manager

    ◆返信日 2021年1月2日土曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  47. 5.0
    シンガポールからHuu
    カップル
    4 Bedrooms Ocean Villa With Private Pool
    2020年11月 | 2泊滞在

    “Fantastic stay for our honeymoon”

    We booked an Ocean view Villa during our here for our honeymoon. It was fantastic staying at Premier Village. The villa is spacious, with 3 bedrooms (suitable for family) and a magnificent view over its infinity pool. The services and the food are all great! In addition to the private pool, we also enjoy the big infinity pools of the hotel, as well as the beaches with activities such as kayaking and cycling. All the staffs are very helpful and easily approachable. Our sincere thanks to the General Manager Daniel, the customer service staff Thi, the Corallo chef Pedro and other staffs as well. Will definitely come back with our family in the future. Some recommendation: if there is some free shuttle bus to/from the airport (does not need to be so frequent, maybe 2 or 3 trips per dayl, it would be more perfect.

    ◇投稿日 2020年11月10日火曜日◇

    Xin Chao Huu, Thank you very much for taking the time to share your experience and for choosing to stay with us at Premier Village Phu Quoc Resort. We are very happy to know that you had a fantastic stay during your honeymoon and that you found the facilities, activities, services of our property and the hospitality of staff to your liking. Will let our Heartist Thi, Chef Pedro and our General Manager Mr. Daniel know that they contributed to your enjoyment. Review like this will surely boost our team to strive more excellent guest experience everyday. Hope to see you return soon Safe travels! Sincerely, Ms. Jubanny Ariola Guest Experience Manager

    ◆返信日 2020年11月11日水曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  48. 3.4
    韓国からYONGSEOK
    大きなお子様連れの家族旅行
    1 Bedroom Garden Villa With Private Pool
    2020年10月 | 2泊滞在

    “Overall atmospheres were great”

    Overall atmospheres were great. However my villa had pretty bad smell from mold or airconditioner. Staffs were very kind.

    ◇投稿日 2020年10月15日木曜日◇

    Dear Mr. YONGSEOK, Thank you for taking the time to share your feedback from your recent stay. we apologize for the inconvenient smell during your stay in your villa. I had share your comments to our respective department. Thank you again and we hope to see you again Sincerely, Ms. Jubanny Ariola Guest Experience Manager

    ◆返信日 2020年10月16日金曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  49. 5.0
    マレーシアからDavid
    大きなお子様連れの家族旅行
    3 Bedroom Garden Villa With Private Pool
    2019年10月 | 3泊滞在

    “Lovely stay”

    Enjoyed it all

    ◇投稿日 2020年10月11日日曜日◇

    Dear David, Thank you for your review. I am pleased to hear you enjoyed your stay and We hope to see you again soon. Sincerely, Ms. Jubanny Ariola Guest Experience Manager

    ◆返信日 2020年10月13日火曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー
  50. 2.4
    ベトナムからTu
    グループ旅行者
    3 bedroom Beachfront Villa with Private Pool
    2020年9月 | 2泊滞在

    “Disappointed about the services of resort”

    When we come resort, they said that they didn’t get information from Agoda that we will stay there at that time. So that they havenot yet ready to pickup the room... They have must take 2-3 hours to clean the room and then we can receive the room... But when we go to the room, it’s very dirty... so dispointed!!!!

    ◇投稿日 2020年9月7日月曜日◇

    Dear Tu, We appreciate your review of your past stay at Premier Village Phu Quoc Resort managed by Accor We understand that there was a problem with your booking when you check in and as we strive to personalize each guest experience, we did all we can to accommodate you as soon as possible and we would like to apologize if it took longer than expected. We thank you again for sharing your review and we hope to see you again in the near future. Sincerely, Guest Experience Manager

    ◆返信日 2020年10月24日土曜日◆
    プレミア ビレッジ フーコック リゾート - マネージド バイ アコー