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クチコミ 835 件の総評
私たちは家族の大人6人と1歳の赤ちゃんを含む旅行をしました。 PQ空港からリゾートまでの距離は少し遠く(約22km、40分かかります)が、到着すると素晴らしい景色や豊かな緑、美しい海に完全に驚かされ、楽しむことができました。 スタッフのサービスは非常に良く、常に笑顔でお客様を迎えてくれました。 3ベッドルームのヴィラは非常に広くて美しく、快適に過ごせました(ただ一点、小さな問題は、最上階のトイレが雨が降ると水漏れすることです。雨が午前4時に降ったため、少し睡眠に影響がありました)。 海の水は透き通っていて、魚と遊ぶことができ、波も少なくて風もほとんどないので、一日中ビーチで遊んでも全く飽きませんでした。 私たち家族はリゾートに感謝の気持ちでいっぱいです。
Dear The, What a fantastic review! Thank you for taking the time to write about your experience. Such comments give confidence to the team that strive for excellence each day and we will be sure to share across all departments. Thank you for staying with us, we all look forward to welcoming you back in the near future. Kind Regards Felicia Aye Chan Mon Front Office Manager
全てにおいて大満足のホテル。 部屋は綺麗で、とにかく広くゆっくり寛げました。 私たち夫婦と友人の3人で宿泊。3ベットルームは、各部屋にバス•トイレがあり、またリビングがとても広く人数が多い宿泊にもおすすめです。 プールも綺麗で広く、混雑してないのが◎ ホテル自体も広いですが、ゴーカートで拾って運んでくれるので便利です。 また来たいと思いました‼︎
Dear Valued Guests, Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such good care of you and you found the amenities of the property to your liking. Hope to see you return soon! Safe travels. Best Regards, Joey Pham Front Office Manager
部屋、プール、ビーチは問題なく最高です。 ただレストランが少なく、いずれもコスパは悪いです。ただ外に食事に行くのもナイトマーケットまでかなり遠く、タクシーで片道2500円くらいかかります。ホテルのレストランの充実を期待します。
Dear YOSHIYUKI, I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. I apologize for the issues and ensure this does not happen again. If you return to our area, I hope you will consider staying with us again. Best Regards, Joey Pham
とても良かったです。 施設はどこも清潔でWiFiもどこでも入ります。 ホテルの人もとても優しくアットホームな感じで良かっです。 ただ、受付以外のスタッフの英語が聞き取りにくかったです。
Dear Yuya, Thank you for taking your time to give us your feedback regarding to your experience at our Premier Village Phu Quoc Resort. We are happy to receive your compliment about facilities, wifi, helpful staffs and the English of our receptionists. This definitely serve as an encouragement to all of us as we always try to bring our guests the best services. Once again, thank you for your continued patronage as it is a vital part of our growth. We look forward to welcoming you back soon. Sincerely, Nguyen Thi Nhu Phuc Guest Relation Manager
Dirty
The rooms not clean and dirty
Dear Ms/Mr Abduljabbar, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your room did not meet expectations in terms of cleanliness. This is certainly not the standard we strive to uphold, and we sincerely apologize for the inconvenience caused. Please rest assured that we are addressing this matter with our housekeeping team to ensure such situations do not happen in the future. Your comments are very important to us as they help us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience next time. Warm regards, Premier Village Phu Quoc Management Team.
A wonderful and relaxing stay with family. Felt like home. Everything was perfect. Will definitely come again.
Dear Ms. Joan, Thank you so much for your kind review! We’re delighted to hear that your family had a wonderful and relaxing stay with us and that you felt right at home. Your kind words truly mean a lot to our team. We look forward to welcoming you and your loved ones back for another memorable getaway soon! Warm regards, Premier Village Phu Quoc Management team.
Nice experience
Dear Ms/Mr Julian, Thank you for your kind words! We’re so glad you had a nice experience with us. We hope to welcome you back for another exceptional stay soon! Warm regards, Premier Village Phu Quoc Management Team.
We feel like living in seclusion. The vibe in resort is chill. I highly recommend if you are going to stay in this resort, spend a day inside the resort as they provide many activities even for free daily! We enjoyed the yoga class from them! The buffet breakfast is wonderful, offered many choices! Hotel staffs offered timely response from what we requested! Enjoy our stay over there!
Dear Janice, Xin chao! Thank you for your fantastic review! We are thrilled to hear that you enjoyed your stay and found our resort to be a serene and relaxing getaway. It’s wonderful to know that you took advantage of the various activities we offer, including the yoga class. We believe that creating a chill atmosphere allows our guests to fully unwind and enjoy their time with us. We’re also glad you loved our buffet breakfast and appreciated the variety of choices available. Our Heartist works hard to ensure timely and responsive service, so it’s gratifying to hear that they met your expectations. Thank you for recommending our resort to others; we truly appreciate it! We hope to welcome you back for another peaceful escape in the future at Premier Village Phu Quoc Resort - Managed by Accor. Sincerely, Nhu Le (Ms.) Assistant Front Office Manager
Honestly after all the hype on Phu Quoc, this trip didn’t live up to expectations. perhaps it was the hotel we stayed in; for the price we paid we expected at the very least a decent shower which wasn’t the case in our 3 bedroom villa. The location of the villa meant taxis were needed to leave the premises and we became a target of overpriced car hires with need to negotiate since Grab availability scarce. The app and chat function was decently convenient but generally responses and delivery of food or buggy was slow. Not sure I would recommend the hotel to friends.
Dear Nicola, Xin chao! Thank you for taking the time to share your feedback. We sincerely apologize for the delays you Thank you for sharing your feedback with us. We are sorry to hear that your stay didn’t meet your expectations and that you encountered issues with the shower, transportation, and service responsiveness. We sincerely apologize for the inconvenience you experienced with the water pressure in the shower and will have our maintenance team look into it immediately to ensure it is functioning properly for future guests. Regarding the transportation challenges, we understand how frustrating it can be when Grab availability is limited and when car hire prices feel unfair. We will work with our local partners to improve the transportation options and ensure more transparent pricing for guests. We also regret that the service speed for food delivery and buggy requests fell short of your expectations. We are continuously working on improving our response times and will make sure
SEE YOU AGAIN
Dear Valued Guest, Xin chao! Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay with us. It means a lot to our team to know we could make your experience special. We look forward to welcoming you back at Premier Village Phu Quoc – Managed by Accor. Sincerely, Xuan Tran (Ms.) Front Office Manager.
the villa is huge. Massive for just two of us. Private pool is amazing. we got upgraded to the sea view villa. The resort is large, leave some time to travel within the resort by buggy. We joined lots of activities. Yoga was the best. The teacher is very good. Would have been better if the classes are closely located to each other, so as to avoid missing it because of the traffic. Staff was amazing, very polite and proactive in solving our enquires. Overall, we enjoyed our stay there
Dear Ling, Xin chao! Thank you for sharing your experience with us! We are thrilled to hear that you enjoyed your stay at our beautiful villa with its amazing sea view. It's wonderful that you found the villa spacious and enjoyed the private pool. We're delighted you were able to experience our sea view villa due to the upgrade. Your feedback about the resort's size and travel time by buggy is noted, and we appreciate your understanding. We will certainly review the layout of our activities to minimize any inconvenience caused by distance. We're glad to hear that you enjoyed the yoga sessions and found our instructor excellent. Your compliments on our staff's politeness and proactive service are greatly appreciated. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay. Best regards, Xuan Tran Front Office Manager
It deserves a Five Star Resort Title. Thanks to Phong who took us to the King Well and be the best guide during our stay. We will definitely come back again!
Dear HUIWON, Xin chao! Thank you so much for your wonderful review! We're delighted to hear that you loved Premier Village and had such a great experience with Phong. We look forward to welcoming you back soon to Premier Village Phu Quoc - Managed by Accor. Best regards, Xuan Tran Front Office Manager
I loved this resort. Its location., the villas and the staff are all exceptional. I had the best time and most relaxing 7 days. I cannot wait to revisit. The facilitues are gorgeous and the beach is beautiful. Highly recommend it. Don’t wait, just book and spoil yourself.
Dear Zeynep, Dear Valued Guest, Xin Chao and Thank you for the lovely feedback on your experience. It brings me great pleasure knowing that our team ensured that you enjoyed your stay with us at Premier Village Phu Quoc Resort. I shall share your feedback with the team and make sure that we continue enchanting our guests. We appreciate your compliments and look forward to welcoming you back soon. Kind regards, Felicia Aye Chan Mon Front Office Manager
From the airport pick up till the check out time, our family fully enjoyed the 3 night vacation, thanks to the facility qnd the staffs of Premier Village. Greetings from all the passing-by staffs were the best, but cannot miss to mention breakfast at "The Market", swimming in the beautiful private pool, soft and nice beddings, etc. All would remain as good memories. Thank you!
Dear Enrique, Xin Chao and Thank you for the lovely feedback on your experience. It brings me great pleasure knowing that our team ensured that you enjoyed your stay with us at Premier Village Phu Quoc Resort. I shall share your feedback with the team and make sure that we continue enchanting our guests. We appreciate your compliments and look forward to welcoming you back soon. Kind regards, Nga Le Assistant Guest Experience Manager
Bad service from both Agoda and from the resort for my case, cause me to lose money. It was my second time at Premier village but I don't think I will book the resort again.
Dear Thi, Thank you for taking the time to tell us about your experience at the Premier Village Phu Quoc Resort - Managed by Accor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felicia Aye Chan Mon Front Office Manager
Rất tuyệt vời
Xin Chao, We are glad to hear that you enjoyed your stay at Premier Village Phu Quoc Resort Hope to see you return in the near future. Sincerely, Felicia Aye Chan Mon Front Office Manager
One of the best places I've ever stay. Friendly personal, tasty breakfast, large area. They even have free cars transfer inside their large territory
Dear Sergei, "Xin Chao We are very happy to read your comments about your recent stay here in Premier Village Phu Quoc Resort We are glad that you found the breakast and service levels of the hotel to your satisfaction. We can’t wait and hope to see you return soon Sincerely, Felicia Aye Chan Mon Front Office Manager "
U cannot find better one in Phu Quoc with the view and facilities inside their villas
"Xin Chao Hien , Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc Resort Safe travels! Sincerely, Felicia Aye Chan Mon Front Office Manager "
I just recently stayed there in a 3-bedroom villa for 2 nights there. We were a group of 6 and I booked through Agoda. Upon checking in, I was told I had to pay double for the reservation because Agoda only listed a party of 1 (why would I book a 3 bedroom villa if it was only me). But that's ok, maybe it's just an Agoda/ or my mess up but I'd appreciate that they would warn me ahead of time when we arrange pick up at the airport instead of putting me on the spot. The villa that I stayed was nice however I later found out the backdoor leading to restaurants and the beach were flooded. The resort obviously knew about it since they put home temporary stones to allow us to step over the flooded area (see photo). There was absolutely no light in this area. So at night, my kids and I had to use cell phone lights to carefully step over those unstable stones without slipping. Not what I want to do after paying premium for a "premier villa." Even worse, in the morning when I swam on the beach, we noticed foul smell (the smell that you would expect from a sewage) and the sand on the shore were dark grey like an organic decompose. We immediately got of the beach. On the way back to our villa, we noticed that all the sewage were going downhill toward... the beach. I guess I know where the foul smell came from. My wife and I lodged a complaint to the staff upon checking out and all we got were they'd give me a discount if we come back next time. Well, no thanks.
Dear Mr Khoa, Xin Chao , Thank you for taking the time to tell us about your experience at Premier Village Phu Quoc Resort - Managed by Accor We are sorry we were not able to provide you quality service and amenities you deserve. Because travel is very important, we try hard to make sure our entire guest have a rewarding experience at our resort. My Director of Operations has personally contacted you in privately in regards to your feedback. I hope our service recovery offer is satisfactory to you as well. Thank you and looking forward to seeing you in your next visit. Sincerely, Felicia Aye Chan Mon Front Office Manager
바다로 바로 이어지고 전용 풀 낭만적임, 그러나 석양즐기기에는 부족한 호텔이라 따로 나가야함
"Xin Chao Janghwan, We are very happy to read your comments about your recent stay here in Premier Village Phu Quoc Resort We are glad that you found the location and service levels of the hotel to your satisfaction. We can’t wait and hope to see you return soon Sincerely, Felicia Aye Chan Mon Front Office Manager "
The hotel is a bit old but the service was excellent. Definitely pay extra to be on the Club floors.
"Dear Monica , Xin Chao We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel! Sincerely, Felicia Aye Chan Mon Front Office Manager "
Would definitely stay at this place again. Only a couple of issues, the food menu didn't have much to choose from and was the same everyday. And one of the cleaners were rude to speak to when they didn't do our bed sheets. BUT the hotel itself, the rooms, the beach/location, the rest of the staff, the bars were all absolutely incredible and we thoroughly enjoyed our stay
Dear Ms Hannah, Xin Chao! Greetings from Premier Village Phu Quoc Resort. We are glad that you enjoyed our resort facilities, beach and location. In regards to food options, we have changed new menu in each restaurants for more variety to choose. You can try it out in your future stay with us. We thank you again for staying with us and looking forward to welcome you again soon. Best Regards, Felicia Aye Chan Mon Front Office Manager
Amazing place! The staff at this resort we friendly and helpful. The grounds are beautiful. Very peaceful.
Dear Darlene, Xin Chao We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel! Sincerely, Felicia Aye Chan Mon Front Office Manager
really good place to stay ...
Dear Chiaching , Xin Chao We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by Accor. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel! Sincerely, Felicia Aye Chan Mon Front Office Manager
I have noted when booking to allow early check in at 12pm, I arrive at 1:30pm but the villa not available. The restaurant is hot during lunch with no AC. My daughter gets sick as a result of dragging around during waiting time, but resorts has no digital temp meter for me to borrow. On second night, I had dinner at The Market. The waiter has little knowledge on menu or food, the food takes over an hour to be ready and not great. Staff is polite and nice but overall experience not good
Xin Chao Thank you for choosing Premier Village Phu Quoc Resort managed by Accor We strive for personalized experience for each of our guest, actively looking for ideas and offers to enhance services with comfort and convenience therefore we are sad that you had all this shortcomings. I apologize and we are really sorry for all the problems you had during your stay, i personally tried to recover the bad experiences you had while you and your family still staying with us however i was not given a chance to and did not succeed more over due to heavy operation i was not also had the chance to meet you upon check out. Rest assured we do appreciate your review as it provides feedback that we need to re-evaluate guest needs and make necessary adjustments to our services and to make sure for the event not to happened again in the future. Thank you again for sharing your experience with us and we do hope to see you again Safe travels Sincerely, Felicia Front Office Manager
Everything was excellent, the rooms were clean , food was exceptionall and staff ever so friendly and courteous. I would definitely go there again
Dear Dianne, Xin Chao We are glad to hear that you enjoyed your stay at Premier Village Phu Quoc Resort Hope to see you return in the near future. Sincerely, Felicia Aye Chan Mon Front Office Manager
good place, good service
"Xin Chao taweesak, Thank you for the comments and hope to see you return soon to Premier Village Phu Quoc Resort. Sincerely, Felicia Aye Chan Mon Front Office Manager "
The Eden Bay villas were lovely with modern decor. We had issues with assignment of accomodation type at check-in due to some hotel policies. While that was unpleasant, the manager on site responded well to address our issue. There was much effort by staff to keep guests satisfied. One of the staff, Annie, was also very helpful with all our queries and recommending dining options popular amongst locals. Overall, a very pleasant stay.
Dear Sabrina, We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felicia Aye Chan Mon Front Office Manager
The staff goes out of its way to make the stay comfortable for you. Special mention to Thai at the front desk and Trinh at the restaurant. The resort is perfect for a three or four night stay. We had a great time.
Dear Bharat, We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felicia Aye Chan Mon Front Office Manager
It was really good
Xin Chao Yoonjin Thank you very much for taking the time to share your experience and for choosing to stay with us at Premier Village Phu Quoc Resort. We are glad to hear that you enjoyed your stay with us We can’t wait and hope to see you return soon Kind Regards Thanh Minh Assistant Guest Experience Manager
It is such a beautiful and nice place. I had a happy vacation. I took a rest without going out of the resort because they were kind, attentive to service, and there were many things to enjoy. I will visit again next time.
Xin Chao Soo We are very happy to read your comments about your recent stay here in Premier Village Phu Quoc Resort We are so happy to know that you and your family had a wonderful stay with us. We can’t wait and hope to see you return soon Sincerely, Thanh Minh Assistant Guest Experience Manager
Good
Dear Jang, What a fantastic review! Thank you for taking the time to write in Agoda about your experience. Such comments give confidence to the team that strive for excellence each day and we will be sure to share across all departments. Thank you for staying at our resort, we all look forward to welcoming you back in the near future. Kind Regards Felicia Aye Chan Mon Front Office Manager
it was such a great place to stay. As soon as i arrived, i wanted to come back. all the people in the resort was so nice and kind. the resort facilities such as private beach, pools, are well organized and clean. me and my family had so much fun spending lots of time at the beach. I personally wanted to thank to the guard who was in the main pool area, took me a really good photos! thank you for your great customer service ! it was a pleasure to spend our vacation in premier village resort. it is quite far from the main city( market, airport) but people who wants to take a rest and relax, please go ahead!
Dear Ji, Xin Chao! Thank you for sharing positive feedback and reviews of our hotel. We are very glad that you had enjoyed your stay and taking lots of photos. We like to thank you sharing your reviews and hope to see you again in future. Best Regards, Felicia Aye Chan Mon Front Office Manager
It was not far from the airport than I thought. The staff are friendly. The villa is spacious and bright. The interior is clean and pretty. I think girls like to take pictures. Basic utensils are provided. The bedroom smelled nice. There were pretty decorative flowers on the bed that greeted us. The bathtub is large enough for two people to fit in. The private pool is large. Ocean view was good. We saw the cable car from our villa. There were no bugs during our stay in the villa. One sink did not drain well (it was not inconvenient to use). Ocean view villas are far from the restaurant and lobby. I was embarrassed because the bathroom door was transparent. It's nice to buy resort credits (additional money depending on the purchase amount), but the small store and some services inside the resort are unavailable. (It is useful because there is a lot of information that can be obtained by consulting through the resort's exclusive application before using the credit)
Dear Lily, What a fantastic review! Thank you for taking the time to write about your experience. Such comments give confidence to the team that strive for excellence each day and we will be sure to share across all departments. Thank you for staying with us, we all look forward to welcoming you back in the near future. Kind Regards Felicia Aye Chan Mon Front Office Manager
The staff was friendly and well communicate in English. The Ocean View Villa was awesome. Kayak and board was free to experience in the beach. The only thing to take note was, the resort was deep into the deepest south area. There is rare grab car can take order for the airport service. And such 5 start resort didn't provide free transit to the airport.
Dear Chuah, What a fantastic review! Thank you for taking the time to write about your experience. Such comments give confidence to the team that strive for excellence each day and we will be sure to share across all departments. Thank you for staying with us, we all look forward to welcoming you back in the near future. Kind Regards Felicia Aye Chan Mon Front Office Manager
Our family (3 generations) thoroughly enjoyed our stay at Premier Village. Not only was the property clean and had everything we could ask for, service was the absolute best. Our personal concierge, Tú Tú, was amazing and always ready to help even when off her shift. All the staff were also warm, welcoming and ever ready to serve. Only downside was the location of the property.... But if your aim is to disconnect, this is a wonderful place to escape to. We will definitely return.
Xin chao Genevieve We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felicia Aye Chan Mon Front Office Manager
Best resort ever!! I’ve been to a lot of luxury resorts around the world and this place is definitely in the top tier. It only costs about 80$ for each night/person, but its service and facilities were beyond perfect. Especially I want to mention how helpful the staffs were. One of our family got sick during the stay, but she got okay soon thanks to the attentive staffs. I will certainly come back here when I get back Phu quoc.
Xin chao Kyungmin Cho, Thank you for choosing us for your stay at Pearl island We appreciate your wonderful review and also glad to know that our service reach to your high class of satisfaction. Hope to have a chance to welcome you and your family back to Premier Village Phu Quoc Regards, Tri Nguyen Guest Experience Manager
We had the beach side villa, right next to the hotel's private beach which was clean, clear and warm water. Roomy villa, good food in the restaurants. The resort was a bit far from local shops but if you want to get away it's ideal.
Xin chao Phuong, Thank you very much for your good comment for your stay at Premier Village Phu Quoc We will live with our values of offering our guests the excellent service you well-deserve. Please rest assured that your great comment will be shared with them and the Premier team. See you again soon Tri Nguyen Guest Experience Manager
U have to stay there if u come to Phu Quoc Dont missed it!!! Relaxing, clean, pretty, service are the best
Dear Siling, Xin Chao Premier Village Phu Quoc Resort Team would like to thank you and for taking the time to share your review We are beyond words by your gracious comments about your recent visit, your compliments with your over all experience will surely boost our Heartist motivation to strive excellent guest service everyday and i will share to the entire resort team about your great review. Hope to see you return again and again to Premier Village Phu Quoc Resort soon Sincerely, Bao An Guest Experience Manager
Stunning villa with private pool. Spacious bedrooms and huge living room. We have a wonderful 2 night stay here. Very quiet and beautiful view over ocean. Bathroom is so clean with plenty of amenities. We recommend this resort for anyone who is searching quietness and comfortable stay in luxurous environment.
Dear Bernard, Xin Chao Thank you for taking the time to write such a great review from your recent stay with us. We are ecstatic to read that you had a luxurious experience in your stunning villa with spacious bed and living room facing the ocean some more with your high recommendations. Thank you again and hope to see you return to Premier Village Phu Quoc Resort. Safe Travel! Sincerely, Ms. Jubanny Ariola Guest Experience Manager
The hotel is well laid out, and right now is extremely good value for money. The beach is pristine, staff are friendly, and the villas are large and airy with the private pool a great addition. The spa is amazing, well priced with amazing masseurs. Sadly due to COVID the menu is limited with only one restaurant open. But the food is tasty - and very well priced for the location. Highly recommended.
Dear Michelle, Xin Chao Premier Village Phu Quoc Resort Team would like to thank you for taking the time to share your great review Your gracious comments about your recent stay will surely boost our Heartist motivation to strive excellent guest service everyday some more to know that our facilities and service is up to your preference especially our spa and we will share to the entire team about your review. Hope to see you return to Premier Village Phu Quoc Resort soon, Safe Travels Sincerely, Ms. Jubanny Ariola Guest Experience Manager
It's not worthy to pay this amount compared to service & condition
Dear bamm77@nate.com, Xin Chao Thank you for your feedback We apologize for the problems you encountered at our resort and we appreciate you bringing this to our attention. We understand that you felt our service is terrible and please accept our apology with this matter, we are doing our best to rectify what we are lacking of. We hope you give us a second chance if you visit us again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager
Everything is wonderful except buggy service. Customer has to wait for a long time and some staff behaves unprofessionally.
Dear Phương, Xin Chao Premier Village Phu Quoc Team would like to thank you for your recent review. We are pleased to know that you find your stay wonderful We apologize for the waiting time of our buggy service and unprofessional behavior with some of our Heartist we are trying all our best to accommodate all the request as fast as we can and we thank you for your understanding. We hope to see you again when your travel permits. Sincerely, Ms. Jubanny Ariola Guest Experience Manager
Terrible services. Staff not friendly.
Dear Trung, Xin Chao Thank you for providing insight on your recent experience at Premier Village Phu Quoc Resort We regret to know that we were not able to provide you with quality service We are taking your review seriously so we certainly appreciate your feedback, kindly accept also our sincere apologies for all the shortcomings you had during your stay. Thank you again and we hope to see you again soon, Safe travel! Sincerely, Ms. Jubanny Ariola Guest Experience Manager
We booked an Ocean view Villa during our here for our honeymoon. It was fantastic staying at Premier Village. The villa is spacious, with 3 bedrooms (suitable for family) and a magnificent view over its infinity pool. The services and the food are all great! In addition to the private pool, we also enjoy the big infinity pools of the hotel, as well as the beaches with activities such as kayaking and cycling. All the staffs are very helpful and easily approachable. Our sincere thanks to the General Manager Daniel, the customer service staff Thi, the Corallo chef Pedro and other staffs as well. Will definitely come back with our family in the future. Some recommendation: if there is some free shuttle bus to/from the airport (does not need to be so frequent, maybe 2 or 3 trips per dayl, it would be more perfect.
Xin Chao Huu, Thank you very much for taking the time to share your experience and for choosing to stay with us at Premier Village Phu Quoc Resort. We are very happy to know that you had a fantastic stay during your honeymoon and that you found the facilities, activities, services of our property and the hospitality of staff to your liking. Will let our Heartist Thi, Chef Pedro and our General Manager Mr. Daniel know that they contributed to your enjoyment. Review like this will surely boost our team to strive more excellent guest experience everyday. Hope to see you return soon Safe travels! Sincerely, Ms. Jubanny Ariola Guest Experience Manager
Overall atmospheres were great. However my villa had pretty bad smell from mold or airconditioner. Staffs were very kind.
Dear Mr. YONGSEOK, Thank you for taking the time to share your feedback from your recent stay. we apologize for the inconvenient smell during your stay in your villa. I had share your comments to our respective department. Thank you again and we hope to see you again Sincerely, Ms. Jubanny Ariola Guest Experience Manager
Enjoyed it all
Dear David, Thank you for your review. I am pleased to hear you enjoyed your stay and We hope to see you again soon. Sincerely, Ms. Jubanny Ariola Guest Experience Manager
When we come resort, they said that they didn’t get information from Agoda that we will stay there at that time. So that they havenot yet ready to pickup the room... They have must take 2-3 hours to clean the room and then we can receive the room... But when we go to the room, it’s very dirty... so dispointed!!!!
Dear Tu, We appreciate your review of your past stay at Premier Village Phu Quoc Resort managed by Accor We understand that there was a problem with your booking when you check in and as we strive to personalize each guest experience, we did all we can to accommodate you as soon as possible and we would like to apologize if it took longer than expected. We thank you again for sharing your review and we hope to see you again in the near future. Sincerely, Guest Experience Manager
“見つけた。ここです🤭”
プクオックでの3泊4日が本当に良かったので、時間が過ぎるのが惜しいほどでした。アプリサービスが整っていて、必要な物品やサービスをアプリチャットを通じてリクエストできます。何よりもプライベートプールのあるアイランドプールヴィラに宿泊すると、絶対にルームだけの東南アジアのホテルでは過ごせなくなると思います。特にスタッフの中でANNIEさんという方が英語でのコミュニケーションが流暢で、観光プランを持たずに来た私たちのために、当日の予約が可能なローカルツアーを探してくれ、私たちが無事に帰れたか、旅はどうだったかを細かくケアしてくれたので、快適に過ごせました。リゾート全体の景観も整っていて、メインプールも毎回清潔に保たれており、全体的に非常に満足のいくプクオック旅行になりました。ホントム島のローカルツアーをしている際に、来年の中秋節前までにプクオックに6つ星ホテルができるという情報を聞きましたが、私は再びプクオックに行く際にはこのホテルに宿泊する予定です。土曜日の夕食のバーベキューは強くお勧めします👍🏻唯一の欠点は位置で、グラブでズオン・ドンまで30〜35分ほどかかります。しかし、ホントム島には非常に近い位置です。ビンペルサファリに行くときはピークタイムのシャトルを利用すると良いです。
Dear Sooyoung We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felicia Aye Chan Mon Front Office Manager