クチコミ 5671 件の総評
宿泊者のクチコミをチェック
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クチコミ 5,671 件の総評
道路側で夜遅くまでくるまやバイクの音が耳ざわりだった
Dear 健雄, Thank you for your feedback. We sincerely apologize for the noise disturbances from traffic and motorcycles during your stay. We understand how this can be frustrating, especially at night, and we will look into ways to minimize this issue for future guests. Your comfort is important to us and we appreciate your understanding. We hope to have the opportunity to welcome you again to Saigon Prince Hotel. Best regards, Robert Falls General Manager
とてもよかった。でも一点残念なのは、中心地にあるので、私の部屋は夜、となりのクラブの音楽が響いてうるさかった。
Dear Norimasa, Thank you for your feedback! We are thrilled to hear that you had a great stay. Our location is indeed prime and very convenient but we understand that the noise from the nearby club can sometimes be a bit disruptive at night. We apologize for any inconvenience this may have caused and appreciate your understanding. We will look into ways to improve the sound insulation for a more peaceful experience in the future. We hope to welcome you back soon to Saigon Prince Hotel. Best regards, Robert Falls General Manager
また利用します。
Dear TERUO, Thank you so much for your kind words! We are delighted to know you enjoyed your stay. Your positive feedback encourages us to keep providing excellent service. We cannot wait to welcome you back to Saigon Prince Hotel again! Best regards, Robert Falls General Manager
リニューアルされたらしく、綺麗なお部屋でした。 場所も利便性良くて、この金額なら十分だと思います。
Dear SUDO, Thank you for your kind feedback. We are delighted to hear that you enjoyed the newly renovated room and found our location convenient. It is great to know that you felt the value for the price was satisfactory. We are committed to providing a comfortable stay for all our guests and look forward to welcoming you back to Saigon Prince Hotel in the future. Best regards, Robert Falls General Manager
サイゴンプリンスホテルで素晴らしい滞在をしました。スタッフは非常に親切で気配りがあり、私のニーズにすべて対応してくれました。部屋は清潔で快適で、リラックスできるために必要な全ての設備が整っていました。ホテルの中央の立地のおかげで、市内を簡単に探索でき、多くの観光スポットやレストランが徒歩圏内にありました。ホーチミン市を訪れる方にはこのホテルを強くお勧めします!
Dear Phong, Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay at Saigon Prince Hotel and that our team’s dedication to providing exceptional service made a positive impact on your visit. We are also delighted that you found our rooms comfortable and well-equipped and that our central location enhanced your exploration of Ho Chi Minh City. Your recommendation means a lot to us and we look forward to welcoming you back for another memorable stay in the future. Warm regards, Robert Falls General Manager
数年前、ダクストンホテルだった頃にここに宿泊したことがありますが、モダンな改装が施されており、このホテルは素晴らしいロケーションを提供しています。スタッフや食事も本当にとても良いですし、私の部屋はお得でしたが、確かにこのホテルの魅力はロケーションです。素晴らしい滞在でした。サイゴンプリンスホテルの皆さん、どうもありがとうございました。
Dear TIMOTHY, Thank you so much for your kind words and for returning to stay with us at the Saigon Prince Hotel. We are delighted to hear that you enjoyed the modernization of the property, as well as the excellent location, friendly staff and quality of food. It is wonderful to know that your room provided great value and that your overall stay was a memorable one. We truly appreciate your feedback and we are grateful for your continued support. We look forward to welcoming you back for another excellent experience in the future. Best regards, Robert Falls General Manager
一泊二日で利用しました。到着日とチェックアウト日に空港送迎も合わせて利用しました。空港送迎については安くないです(往復で1万円近く)。ただ到着が夜10時で初めての土地ということの不安感を考えると、利用してよかったです。空港の人の多さに驚きました。その場で自らタクシーを確保することは難しかったでしょう。出発日の時間も混雑度を含めたアドバイスをくれて助かりました。 初日、期待に反してドライヤーが備え付けてなかったので翌日は借りました。 ドンコイ通りや高島屋、歌劇場まで徒歩圏内なのでロケーションはいいです。 唯一の難点は夜0時近くまで近所から音楽やアナウンスが流れてくることですが、恐らくここに限ったことではないのでしょう。 総じてコスパよかったです。
Dear KEIKO, Thank you very much for your feedback. We are delighted to hear that you found our location convenient and the overall value for money satisfactory. We understand the importance of a reliable airport transfer, especially when arriving late at night in an unfamiliar place and we are glad it helped make your arrival more comfortable. We also appreciate your understanding regarding the lack of a dryer in your room on the first day. We are glad that we were able to promptly provide one for you the next day. Regarding the noise from nearby areas, we apologize for any disturbance caused. We do understand that this might be an issue in some parts of the city and we are constantly working to enhance guest comfort. Thank you again for choosing to stay with us. We hope to welcome you back in the future. Best regards, Robert Falls General Manager
朝早い出発に、朝食のランチボックスを、用意していただきありがとう
Dear tomohiko, Thank you so much for your kind review. We are thrilled to hear that your stay was excellent. It was our pleasure to prepare the breakfast for your early departure and we are glad it helped make your morning more convenient. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future. Best regards, Robert Falls General Manager
徒歩圏内で十分観光できます 食事もカフェにも たくさんのお店があり楽しく過ごせます
Dear junko, Thank you for your review. We are so glad to hear that you enjoyed our location. It is wonderful to know you had a great time exploring nearby attractions and dining at the many cafes and restaurants in the area. We look forward to welcoming you back again soon. Best regards, Robert Falls General Manager
ホテルの方もとても親切で、日本語は通じないが英語が通じるから問題無しです。繁華街にあるので賑やかが苦手な人はうるさく感じるかも。デポジットで最初にクレジットカード切りましたが、チェックアウトできちんと返金処理されました。朝ごはんが美味しいので、朝ごはん付きのプランじゃないと損です。両隣にコンビニもあるので、何にも困りませんでした。
Dear 初音, Thank you for sharing your experience. It is great to hear that the location was ideal and that our staff was helpful even with the language barrier, we are glad the English-speaking support was convenient for you. It is true that being in a lively area can be noisy but we are happy you had everything you needed nearby, including convenience stores. We are also pleased that you enjoyed the breakfast. We agree that having the breakfast-inclusive plan is definitely a good choice for a full experience. We are looking forward to welcoming you back to Saigon Prince Hotel soon. Best regards, Robert Falls General Manager
可もなく不可もなく。3階に宿泊したが、朝8:00ころにベランダを掃除するスタッフがいた。プライバシーが守られない。 女性がいる場合は、朝はカーテンを閉じて身支度をする事をお勧めします。 びっくりしました。
Dear kenji, As we strive to provide the highest level of service every day, we truly regret learning that we did not meet your expectations. We appreciate your feedback and we will be sure to address it while constantly working to improve the quality of our service wherever possible. Thank you for staying with us, and we hope to have the opportunity to welcome you back again. Best regards, Robert Falls General Manager
年末年始の家族旅行で宿泊しました。観光目的でなら食事、ショッピングなどどこへ行くにも徒歩圏内で最高のロケーションです。部屋の設備だけ少々古さを感じましたが許容範囲内で問題ありませんでした。
Dear MASATO, We are delighted to hear that you enjoyed our convenient location which is perfect for sightseeing, dining and shopping within walking distance. It is wonderful to know that it contributed to making your trip more memorable. Regarding the room facilities, we appreciate your understanding and we will take your feedback into consideration as we continue to improve. We look forward to welcoming you and your family back again soon. Thank you once more for your kind comments. Warm regards, Robert Falls General Manager
立地は申し分無し、年越しの日に前もってホテルをとっておくとものすごく良い景色が見えるかも
Dear 竜二, Thank you very much for your kind review. We are delighted to hear that you enjoyed the location of our hotel. We agree that the view is truly spectacular, especially around the New Year's period. It is wonderful to know that our location added to your experience. We hope to welcome you back in the future for another memorable stay. Best regards, Robert Falls General Manager
初めてのホーチミンでした。 宿泊金額は場所や部屋の設備等考えれば安いと思います。 ボーイさんも親切でした。 良い旅ができました。
Dear RIICHI, Thank you for your kind review. We are so glad to hear that you enjoyed your first visit to Ho Chi Minh City and we appreciate your positive feedback regarding our location, the value of our rooms and the helpfulness of our staff. We are delighted that you had a pleasant stay and were able to have a great trip. We hope to welcome you back on your next visit to Ho Chi Minh City for another wonderful experience. Warm regards, Robert Falls General Manager
フライトが欠便になってしまいチェックインが夜中になってしまったがとても良く対応して頂きました。 エグゼクティブルームで予約したのにクラブスイートにアップグレードして頂きありがとう御座いました。 ラウンジのスタッフの対応もとても良かったです。 施設は少し古さを感じますが清潔差を保っています。 この料金でこのサービスならまた利用したいと思います。
Dear TAKASHI, Thank you for your wonderful feedback. We truly appreciate your understanding regarding the late check-in due to your flight disruption and we are so glad that our team was able to assist you smoothly during this time. It is great to hear that you enjoyed the upgrade to our Club Suite. We are pleased that you found our facilities clean. Your satisfaction is our top priority and we are thrilled that our service met your expectations. We look forward to welcoming you back for another great stay. Warm regards, Robert Falls General Manager
場所が最高
Dear Mari, Thank you for your kind comment. We are so pleased to hear that you enjoyed the location of our hotel. Our central position in Saigon is one of the things we are most proud of and we are happy it contributed to your great experience. We look forward to welcoming you back for another stay. Warm regards, Robert Falls General Manager
メイン通りと逆側の高層階で4泊利用 騒音はほぼ皆無で、4拍目の夜0時頃にメイン通りでイベントのリハーサルをやっていて、少しうるさいなと気になった程度でした。 ジムもバーベルが2kgから20kgまで2kgまはた4kg刻みであります マシンは、ラットプルダウン、ペックフライ、レッグエクステンション。可変ベンチは3台あり、工夫次第でトレーニング可能。トレッドミル、エアバイクも複数台あり、滞在中、2日間、AM6時から8時まで利用しましたが、1人か2人ぐらいの利用者でした。
Dear N, Thank you for sharing your feedback. We are glad to hear that you enjoyed your stay on a high floor with a peaceful environment. We also appreciate your understanding regarding the event rehearsal that took place on the main street. We are always striving to provide a relaxing experience for our guests, and your comments will help us improve in the future. Thank you for sharing your experience with our gym facilities as well. We are happy to hear that you were able to enjoy the space with minimal disturbance during your early morning visits. We will continue to ensure that we provide a comfortable and convenient experience for all our guests. We look forward to welcoming you again soon. Warm regards, Robert Falls General Manager
NICE
Dear YA, Thank you for choosing our hotel and having chances to share your experience. It is a pleasure for us to know that you found your stay enjoyable, and you had a memorable experience with us. Our hotel aims to provide exceptional services, and we are delighted to hear that we were able to exceed your expectations. Your feedback is a great encouragement to us as we strive to be better each and every day. We are looking forward to welcoming you back to Saigon Prince Hotel. Sincerely, Robert Falls General Manager
ロケーションは、中心地。ベンタイン市場、高島屋、レタントン通りにも徒歩圏内。週末は、ホテル前の大通り、公園が歩行者天国多数のイベントで深夜迄、騒音級。
Dear Keijiro, Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location. Your feedback is a great encouragement to us as we strive to be better each and every day. We are looking forward to welcoming you back to Saigon Prince Hotel. Sincerely, Robert Falls General Manager
Yes
Dear Cíntia, Warmest greetings from the Saigon Prince Hotel team. We sincerely appreciate you taking the time to share your feedback with us. Your kind words are a true source of motivation as we continue to improve and deliver exceptional service every day. We are looking forward to welcoming you back to Saigon Prince Hotel. Sincerely, Robert Falls General Manager
ホテルのスタッフや他の従業員は親切で友好的です。ロンさんは完璧な英語を話し、彼が見せてくれた優しさに私は個人的に感動しました。次回のホーチミン市への旅行でもこのホテルに滞在するつもりです。観光名所にも非常に近いです。とはいえ、すべてには利点と欠点があり、欠点は週末に時々大音量の音楽が流れるスタジアムやアリーナがあることです。しかし、それはホテル自体に直接関係しているとは思いません。内部のレストランとラウンジもかなり良かったです。もしホーチミン市の第1地区に滞在する人がいれば、このホテルをおすすめすることをためらいません。
Dear 재혁, Thank you so much for taking the time to share your kind feedback. We are thrilled to hear that you had such a positive experience during your stay at Saigon Prince Hotel. It is wonderful to know that our team, especially Mr. Long, made such a memorable impression with his kindness and excellent English. I will be sure to pass on your compliments to him and the rest of the team. We are also glad that you enjoyed our convenient location, restaurant, and lounge. I appreciate you bringing up the noise from the nearby stadium. While this is outside of our control, please know that we will continue to monitor ways to ensure a comfortable and peaceful experience for all our guests. We are honored that you plan to stay with us again on your next trip to Ho Chi Minh City, and we truly appreciate your recommendation to others. We look forward to welcoming you back soon. Warm regards, Robert Falls General Manager
外部のライブの音が11時まで部屋で聞こえる。これがベトナム?
Dear Ohmori, Thank you for your feedback regarding your stay with us. Guest comments are a valuable tool that help us continually improve our services and facilities. We look forward to welcoming you back to our hotel on your next visit to Ho Chi Minh City. Best regards, Robert Falls General Manager
Good place & Location!
Dear Surasak, Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best. Best regards, Robert Falls General Manager
観光する上でロケーション👍
Dear ONO, Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location. Your feedback is a great encouragement to us as we strive to be better each and every day. We are looking forward to welcoming you back to Saigon Prince Hotel. Sincerely, Robert Falls General Manager
朝飯なしでは値ごろ感が良くない
Dear TAKAHIKO, I have reviewed the price you paid for the rooms and, in comparison to other hotels in the area, we believe it offers competitive value. Please feel free to contact me directly for any future reservations. I look forward to welcoming you back to our hotel in the future. Best regards, Robert Falls General Manager
改装後料金がだいぶ上がったけど、場所も部屋としても快適に過ごせます。 食事も悪くないです。
Dear Takayuki, Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh City. Best Regards, Robert Falls General Manager
部屋の位置によりますが、隣のレストランの音楽が夜12時くらいまで爆音で聞こえてきて、落ち着きませんでした。 それ以外はキレイで場所も良く、とても良いホテルだと思います。
Dear YUKI, Thank you for your feedback on your stay with us, the guest's comments are an important tool to assist us in improving our services and facilities. We hope to welcome you back to Saigon Prince Hotel in the future. Best regards, Robert Falls General Manager
夜明けまで、近くのディスコ?の騒音に悩まされ、眠れなかった
Dear kiyoshige, Thank you for taking the time to let us know about your hotel experience. We appreciate all constructive feedback from our guests as we are continually trying to improve the quality of services that we offer. However, we truly sorry that the noise has disturbed you. Due to our prime location in one of the most vibrant and bustling street in the city, noise may occasionally be heard. We are constantly working to minimize any disturbances and ensure our guests are as comforable as possible. We would be honored to have you return to our hotel in the future. Warm regards, Robert Falls | General Manager
英語が上手くないですが、フロントのスタッフは臨機応変に対応してくれました。 設備も朝食も良かったです。また利用したいです。
Dear KOUKICHI, Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best. Sincerely, Robert Falls General Manager
今年3回目の利用させてお世話になり、ありがとうございます。 、 土日夕方から深夜かな?目の前の通りが歩行者専用道路となり、スタッフのタクシー乗り場まで対応して頂き大変助かりました。
Dear SHIGERU, It always gives our staff pleasure to provide our guests great service in a comfortable atmosphere and we are glad you have taken your precious time to post your feedback. I will pass on your kind words to our staff. We hope to welcome you back to our hotel in the future when you visit Ho Chi Minh City. Yours sincerely, Robert Falls General Manager
ホテル 立地、スタッフとも満足ですが、 ホーチミン グエンフェ、レ・ロイと大通りに近いためイベントで夜遅くまで結構うるさかったので防音にしてもらいたいなーと思ってました。
Dear Kunihisa, Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our services and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh City. Best Regards, Robert Falls General Manager
一つの不満以外はとてもいいです。 グエンフエ通りに面しているので夜の12時ぐらいまで車、バイク、人の声でうるさいです。観光でいくならこの喧騒もひとつの楽しみかもしれませんが、出張で行って夜ぐっすり眠りたいなら大きな不満です。
Dear akihiro, Thank you for taking the time to let us know about your hotel experience. We appreciate all constructive feedback from our guests as we are continually trying to improve the quality of services that we offer. However, we truly sorry that the noise has disturbed you. Due to our prime location in one of the most vibrant and bustling street in the city, noise may occasionally be heard. We are constantly working to minimize any disturbances and ensure our guests are as comforable as possible. We would be honored to have you return to our hotel in the future. Warm regards, Robert Falls General Manager
場所,施設のわりに安く泊まれた.8千円位
Dear KEIJIRO, Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about Price. Your feedback is a great encouragement to us as we strive to be better each and every day. We are looking forward to welcoming you back to Saigon Prince Hotel!! Sincerely, Robert Falls | General Manager.
良い立地のホテルで、食事の選択肢が豊富で便利ですが、メインロードの隣にもかかわらず夜は騒音がありません。スタッフはフレンドリーで親切で、全体的に快適な滞在を提供しています。客室は清潔でよく手入れされており、快適な環境を提供します。プールやジムなどのホテルのアメニティは、ゲストの便利さとリラックスを追加します。全体的に、このエリアで快適な滞在をするには素晴らしい選択肢です。
Dear Martin, On behalf of Saigon Prince hotel, we would like to extend gratitude for choosing our hotel to stay with us. It was a pleasure to have you as our guest. We hope that your experience with us met your expectations. Our guests satisfaction is important to us and we are delighted to know that you enjoyed your time at our hotel. We strive to create memorable experiences for all our guests, and your positive feedback serves as great encouragement for our team. Once again, thank you for choosing Saigon Prince hotel. We appreciate your patronage and hope to welcome you back in the near future. Warm regards, Robert Falls General Manager
なんとか出来ることは全てしてくれているが、いかんせん施設が古い。変えられないものだから仕方ないけど、水圧の弱さや設備の痛みは気になった
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our hotel. Your feedback is a great encouragement to us as we strive to be better each and every day. We are looking forward to welcoming you back to Saigon Prince Hotel!! Sincerely, Robert Falls | General Manager.
全体的に素晴らしいホテルです!周辺にはレストラン、カフェ、コンビニがたくさんあり、立地も良いです。スタッフは非常に気配りがあり、助けてくれます。部屋とホテルの清掃状態は最高です。朝食は美味しく、ベトナム料理と西洋料理の良い組み合わせがあります。唯一の欠点は、近くのナイトクラブからの騒音とホテル前の広場でのイベントによる影響です。部屋はある程度防音になっていますが、近接性が理由でそれでも十分ではなく、耳栓が必要です。口コミを読んで耳栓を持参したので、非常に良い睡眠が取れました。騒音が気にならないので、必ずまた戻ってくるつもりです。
Dear Parinyapon, Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future. Best Regards, Robert Falls General Manager
ベッドが大きく清潔で良かったです❗️ それに何処へ行くのも便利でした。
Dear 忠弘, Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best. Sincerely, Robert Falls | General Manager
観光にもショッピングにも便利な場所にあります。建物は少し古いですが、清潔にされていて快適に過ごせました。
Dear yoshitaka, Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location. Your feedback is a great encouragement to us as we strive to be better each and every day. We are looking forward to welcoming you back to Saigon Prince Hotel!! Sincerely, Robert Falls | General Manager.
非常に利便性の良い場所です。周りには食事やカフェの店がたくさんあります。 部屋は清潔で、スタッフは親切です。 ただし、週末にはグエンフエ通りでイベントが開催され、少し騒がしいですが、11時頃には終わります。 もう一つ気に入らなかったのは、私が行った日の朝、ホテルで何か工事をしていたようで、約30分ほどの騒音が少し気になりました。ホテルは修理がある場合は、顧客に通知すべきだと思います。
Dear Timmo, Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh. Best Regards, Robert Falls General Manager
大きさ スタッフのフレンドリー いつ行っても(10回以上)落ち着きます
Dear emiko, Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best. Sincerely, Robert Falls | General Manager
大きさもほどよくスタッフもフレンドリー いつ行っても(10回以上)落ち着きます
Dear Emiko, Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future. Best Regards, Robert Falls General Manager
便利な立地で清潔です。スタッフの対応が丁寧で、とても満足しています。次回の休暇にまた訪れたいと思います。
Dear Ngân, Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best. Sincerely, Robert Falls | General Manager
ホテルの目の前が、様々な施設が集まっている大通りなので楽しめます。ホテルのスタッフも親切でした。レートも良かったです。
Dear Rika, Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best. Sincerely, Robert Falls | General Manager
BKKからの夜便で到着。チェックインも問題なく遂行。 宿泊客の酔っ払いがいたが,ちゃんと警備員が制止してもろもろ聞き出してたので安心。 日本語のサインが出ていたりと,昔から日本人客が多かったのだろうか。普通にいい感じのホテルだった。 ポーターさんもちゃんと荷物運んでくれたし,クリーニングも普通に安いし,いい旅行体験でした。
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.
チェックアウト時にタオルが汚れていたから別途クリーニング代が掛かると請求を掛けられそうになった。 そんなホテル初めてです。 自分のバックに、たまたま白いタオルが見える形で入っていたので、盗んだと思われたのかと思い、こちらから見せたところ何人ものスタッフで確認、その後疑いは晴れ、なぜかクリーニング代も請求されない事になった。 意味がわからない。 夜は隣のクラブの音が爆音で3時まで聞こえた。 朝食は日本人を意識したメニューだったがどれも美味しくなかった。 2度と利用しません。
Dear 弥生, After thoroughly checking with our system and department, we would like to respond as follows: When you checked out, we informed you that there was a very dirty towel and that you might be charged for compensation if the stain could not be removed. We also requested our housekeeping team to attempt to clean the stain. Fortunately, the stain was successfully removed. Our front desk staff then confirmed this with you and informed you that the compensation charge for the towel had been canceled. We always strive to ensure the best service for our guests. Sincerely, Robert Falls | General Manager
1区の中心部にあって、徒歩圏内で観光出来ます。 クラブフロアに泊まりましたが、メリットはラウンジアクセスぐらいで、それ以外のメリットは感じず。 それなりの価格差あったので次は普通の客室で良いかな? スタッフはフレンドリーで、清潔ないいホテルです。
Dear Yuta, Thank you very much for taking the time to share your experience with us. We greatly appreciate your kind words about our location, hotel, and staff. It's our goal to provide a memorable and enjoyable experience for our guests, and we're delighted to hear from you. We hope to have the pleasure of welcoming you back again soon. Sincerely, Robert Falls | General Manager.
立地とスタッフはとても良かったです。 ただエレベーターで部屋の鍵を通すのがうまくいかず、他何人か困っているのを見ました。 また、部屋の鍵を開ける際もスムーズに行かなかったので、そこだけ改善できるともっと良いです。
Dear NANAMI, Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future. Best Regards, Robert Falls General Manager
トイレのペーパーホルダーが曲がっていた。バスマットがなかった。エアコンの温度調整が出来なかった。裏のバーかディスコの騒音で眠れなかった。サービスは悪く無いが、次は泊まらない。
Dear Hidenori, Greetings from Saigon Prince Hotel, First of all, we would like to thank you for your time and your constructive feedback. We are truly sorry that your stay was not as pleasant as it should have been. We appreciate all critiques as it greatly assists us in our commitment to constant improvement. Please accept my sincere apologies for any inconvenience caused and kindly rest assured that your feedback has been shared with the relevant management team as we constantly look for ways to exceed our guests’ expectations Once again, we thank you for your comments and hope to win the chance to wow you again. Please let us know your next visit to Saigon Prince and we will make sure every effort to be made for providing you the best service we always strive for. Sincerely, Robert Falls | General Manager.
スタッフは最高。 ただ、夜12時まで外のレストランの音楽がうるさい。
Dear DAISUKE, Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day. We are looking forward to welcoming you back to Saigon Prince Hotel!! Sincerely, Robert Falls | General Manager.
“立地はバツグン”
夜は外の爆音楽がうるさいが、便利な所にある良いホテルです。
Dear TAKUMI, Thank you for sharing your feedback! We are thrilled to hear that you found our location outstanding and convenient. We do understand that being in a prime area can sometimes come with the vibrancy of nearby nightlife. We strive to balance our proximity to local attractions with guest comfort and your comments are invaluable as we continue to refine our offerings. We hope you had a great stay overall and we look forward to welcoming you again to Saigon Prince Hotel. Best regards, Robert Falls General Manager