クチコミ 1464 件の総評
宿泊者のクチコミをチェック
クチコミは利用者のみから投稿されています
非常に満足
クチコミ 1,464 件の総評
屋上のバーで飲めるカクテルは美味しく、街の夜景はとても綺麗でした。 また朝食ビュッフェはシンプルながら美味しく、良く観光^_^/得られたメニューだと思いました。 部屋は12階、階段でバーや朝食ビュッフェまで行けて、ホテル内外、とても良いロケーションでした!
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future.
ハノイ観光の拠点として3泊しましたが、旧市街へも5分程度で行けてとてもアクセスが良いです。 週末のナイトマーケット等で賑わう通りから一本外れているので、騒音等も問題なく素敵な滞在となりました。 ビリヤードやプールも無料で使用可能でした!
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
バスタブの溜め方が難しい、説明書をもらって溜めるバスタブって… スタッフは明るくすごく親切でした。場所も便利でしたが、次回は別のホテルにすると思います、
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
部屋は狭いが、立地が良く、便利なホテル
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
レックスホテルハノイは、ハノイの文化的な旧市街の中心部に位置する便利で魅力的なブティックの3〜3.5つ星ホテルです。 旧市街のどこにでも、ホテルの正面玄関からは短距離または中程度の距離で歩けます。ハノイの古い街を探索するには完璧な場所です。オンラインの画像や広告が謳っているほどの光沢のある4つ星の施設ではないものの、非常に魅力的です。 宿泊客は、いくつかの客室が窓なしであることを認識しておくべきです(明示的にその旨が告げられています)。部屋は快適に整えられていますが、約18〜20平方メートルの部屋を予約する際にはその事実を念頭に置いておくべきです。バスルームは通常の便利なアメニティが揃っており、部屋のエアコンは一流です。 もうひとつのポジティブな点は、12階のレストランでの充実したホテルの朝食です。これにより、宿泊客はハノイ市を探索する日の準備が整います。 レックスホテルのハイライトはスタッフです。チームの細部へのこだわりとゲストのもてなしは他に類を見ません。彼らの素晴らしいサービスは、オンラインで部屋を予約する際に講じられたインフラや設備のいくつかの過剰な宣伝を補っています。 すべてのホテルスタッフは、非常にゲスト中心であり、どの点においても非常に助けになり、思いやりがあります。笑顔でドアを開けるドアマンのユマ、アントニーと同僚たちから、素晴らしいウェルカムを提供してくれるフロントデスクのキム、リアム、ロージー、そしてレストランマネージャーのビビアンさん、さらにはとても好感が持てておもてなしの心を持ったホテル総支配人のジャンさんまで、すべてが印象的です。 素晴らしいスタッフと彼らの感動的なゲストサービスのおかげで、ホテルの構造的および施設の欠点を批評することは不可能であり、その必要もありません。 私が言えることは、このホテルがブティックの3〜3.5つ星の施設として宣伝されていれば、ゲストの期待に対してより公平であり、施設を運営する忠実なスタッフのためにもなったということです。それにより、宿泊中のゲストの期待が低くなり、ゲストの満足度が大いに向上するでしょう。 全てを踏まえて、非常に便利で快適な3泊の滞在を提供してくださったジャン総支配人と彼のチームに感謝します。
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
ロケーションは便利、旧市街でショッピングエリアに近い。部屋には窓がない。
Dear, Sir/Madam Thank you once again for taking the time to share your feedback regarding your recent experience at Rex Hanoi Hotel. We are truly sorry to hear that you were not satisfied with your experience at our hotel. We sincerely apologize for any inconvenience caused to you. We will investigate this situation with our staff to address the issue. Best regards!
場所は便利、ただ宿泊した部屋は窓がない
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
清潔感があり、大きなバスタブがありました。 ベッドも大きく、お値段以上です。 楽しみにしていたループトップバーは雨のため行けませんでしたが、朝食は多くはないものの多様性があり、とてもおいしかったです!
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
ロビーの方もとても親切でホテルの中も綺麗でした! 湖もトレインストリートも近くにあって観光しやすかったです!
Dear Sir/Madam Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. It's fantastic to hear that the central location of our hotel indeed makes it convenient for you to explore various attractions in Hanoi's Old Quarter. We are dedicated to ensuring your family feels welcome and comfortable throughout your stay. Moreover, your compliments on our friendly staff are truly appreciated. Your satisfaction is our priority so we always strive to make their stay as pleasant as possible. We will ensure your kind words are shared with our team members, who contributed to making your stay exceptional. Your feedback is the best reward for our efforts, and we look forward to the opportunity of welcoming you back to the Rex Hanoi Hotel. Please feel free to reach out if there is anything specific you would like during your next stay. Warm regards!
完璧なロケーションで非常に手頃な価格ですが、素晴らしいサービスです。私たちは台風ヤギの間にそこにいて、スタッフ全員が素晴らしかったです。彼らは私たちの世話を本当にしてくれ、時々様子を見に来てくれました。食事は素晴らしく、部屋は清潔で素敵な香りがしました。フロントデスクのローズさんは、私たちが予約していないにもかかわらず、今後のツアーに関して旅行代理店に連絡を取るために追加の努力をしてくれました。フロントデスクの他のスタッフも、私たちの移動がうまく調整されていることを確認してくれました。彼らの接し方が、まるで家のような感覚を与えてくれました。また絶対に戻ります。
Dear Sir/ Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
スタッフも親切で爽やかな笑顔で対応してくれましたし、食事も美味しかったです。 お出かけにも適した場所で快適です
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
綺麗なホテル スタッフも気が利く 暑いのでハンドタオル一枚持ち出してもそれを指摘されたのはちょっと怖いが
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
スタッフ対応は素晴らしいです。 朝食ビュッフェもそこそこの種類があり、満足できる内容です。パンが美味しかった。 プール期待はしないでください。場所的にも、広さ的にも、あそこに入る人はいないと思います… ホテル自体は若干の古さを感じ、部屋のエアコンでエラー表示が出て冷房が効かなくなる事がありました。ただ、フロントに連絡したら数分でスタッフが来て対応してくれました。
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
予約を入れたつもりで。実は間違つてキャンセルに フロントでCH-INすると予約が無いと 色々やったがダメ 係がどうしますと 通常料金では高いので考えていると・アゴダで予約入れると安くなると提案 灘とか手配して 泊まる事が出来た 感謝・感謝 後、朝食が種類もありよかった
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
This hotel is located good area to access somewhere.And i was satisfied hotel staff hospitality.
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
ホエンキアム湖や週末のナイトマーケットも近く、立地は最高です。 館内は禁煙ですが、入口の横とスカイラウンジを喫煙所として利用でき、朝食会場にもなるレストラン横のバルコニーでも喫煙可能です。 アメニティは、シャンプー・コンディショナー・ボディソープ・石鹸・ボディローション・歯ブラシ・くし・綿棒・髭剃り・シャワーキャップが揃っています。 バスタブ付きの部屋だったので、ゆっくり入浴できましたが、浴槽外の排水溝が不思議な位置にあり、水浸しになります。浴槽の周りの溝からも水が浴槽の外に漏れるので、シャワーを使う際は工夫が必要です。 カビも気になります。 このホテルのマイナスは、浴槽周りだけかなと思います。 チェックアウト後も、プール横のシャワーを使わせてもらえ、シャンプー・コンディショナー・ボディソープの備え付けもあります。 朝食では、ブッフェに加えてフォーやオムレツなどの各種たまご料理もオーダーできます。
フロント スタッフは皆さん、対応が 最高に良いです!親切 丁寧。 朝のモーニングも3泊しましたが毎日、少しづつ違い料理も豊富で美味しいです。私の部屋だけ?シャワーのお湯が出るまで時間がかかり(最初の5分弱は温度 が低い、水に近い) 排水口もつまり流れないので蓋を外しました。宿泊の際は 水回りの確認をしてください。
私はこのホテルが本当に好きです。スタッフはとても友好的で、ホテルのすべての設備も良く、近くの観光地に便利な場所にあります。
スタッフの方々の対応が心地よく、サービスも自然にだきている印象。笑顔もよく、気づきの教育が行き届いている。WYくんの笑顔や対応が良い。
ホアンキエムを楽しむには最高の立地です。週末には夜市やビール通りを歩き回るのがとても良いですし、チェックアウト後に夜のフライトまでシャワーサービスが利用できるので、チェックアウトしてスーツケースを預けて遊んだ後、空港に行く前にシャワーも浴びれるので、とても良いです。
部屋は清潔で、施設は新しく、朝食は素晴らしかった。リクエストしていたバス付きの部屋の用意がなかったが、アップグレードしてくれました。
観光にとても便利で、居心地の良い快適なホテルでした。スタッフもとても親切でした。 朝食も充分です。強いて言えばバスルームのシャワーが使いにくく、床がびしょびしょになりがちなこと。とはいえ掃除も綺麗にしてもらえるので、全く不快ではありません。
従業員の皆さんがとても親切です。何度も言いたくなるほどです!朝食は期待していなかったのですが、旅行中は朝食を食べないことが多いのですが、とても美味しくて満足しました。ヨーグルトもあり、フォーも食べられて本当におすすめです。どこに行くにも便利な場所です。次回ハノイに行く際には再利用する意向があります。
3泊朝食付きで2万円強で宿泊。306号室の窓なし部屋で下水の匂いがきつかったため、2泊目から約7000円(2泊合計)を追加で払い、ジュニアスイートにアップグレード。朝食会場に上がる階段そばの1202号室だったので、朝は階段の上り下りでうるさかったが、それ以外は快適だった。朝食は付けなくてもいいかもしれない。スタッフはとても感じが良く、部屋の掃除も完璧だった。チェックアウト後にタクシーを呼んでもらったが、レセプションスタッフに260000ドンと言われていたが、空港と到着するとメーターの表示は500000ドン,ホテルでは260000ドンと言っていたと抗議すると、あっさりとお釣りをくれた。タクシーには注意が必要。タクシーに乗るときにベルボーイがステッカーの260000ドンという表示を指差し注意を促してくれていたこともあって難を免れた.
It was a shame that the sky bar was closed.
旧市街の中にあり、ホアンキエム湖にも程近い立地。 ホテル自体はそこまで大きくない四つ星ホテルではあるが、室内プールあり、それなりのジムもあり、一通り揃っているホテル。 飲み屋街も徒歩数分で行ける立地で、朝食もついており、いう事ないホテルだった。 ルーフトップバーが以前はあったようだが、現在は営業していない様子。
ホアンキエム湖、ドンキンギアトゥック広場、ナイトマーケット、水上人形劇、トレインストリート等が全て徒歩圏内。 ホテルは綺麗、ホテルの食事も美味しい。 ホテルスタッフは多少のわがままも聞いてくれる。 ハロン湾ツアーも予約してくれる。 エアポート送迎もしてくれる。 文句なしでした。 最高です。
街中にあり観光に便利。ホテルも清潔で綺麗です。スタッフの英語は完璧で聞き取りやすいし、安心できます。 次回も利用したいと思います。
ホアンキエム湖傍のホテルです。部屋は清潔感がありました。また、エレベーターから部屋へも暗がりの場合、センサーライトで明るくしてくれます。昼間は部屋に居なかったので、窓なしの部屋でしたが、十分だと思いました。
まずスタッフさんの対応が素晴らしい。 英語が話せなくても、翻訳して丁寧に対応してくださいました。 朝食も美味しいので、ぜひ。 部屋のエアコンも、雨季で暑いシーズンでも とても快適に過ごせました。 帰りの空港までのタクシーも、grab より良い方法を手配いただけました。 また利用しようと思います。
匂いが臭くて寝れなかった。 下水の匂い。 ベッドも固い。
場所が良いので予約しましたが、部屋の広さ、大きなバスタブや清潔なタオル、受付の対応サポートから朝食まで、全てにおいて満足できる優秀なホテルでした。
サービス、綺麗さ、全て最高です。 lanさんは、いろいろなお願いに対して相談にのってくれました。 ドアマンも荷物をしっかり運んでくれ、レストランの予約もしてくれました。 2泊でハロン湾クルーズに行きましたが、余分な荷物も預かってくれました。 グラブタクシーも、代理で入力、無事、空港へ到着しました。 ベトナムの皆さんには感謝 LANさん、オススメのE g gC offeeも最高に美味しかったです。 レストラン、マッサージ、スーパーマーケット全て、徒歩圏内です。 また、利用します
ホテルの部屋・朝食は、問題は無く普通に満喫できますし、ロケーションも利便性が良いと思います。 残念ながら、清掃でバスルームのマット・タオル類の交換補充の不足が有りました。 一番の問題は、どちらの問題(ホテルなのかアゴーダなのか)かは分かりませんが予約リクエストは出来ていません。 予約リクエストは、SmokingRoom・HighFloor・TwinBeds・QuietRoomで、「予約リクエストは承認され予約が確定されました」との返事でした。実際は、全館禁煙・3階の部屋・低層なので道路の喧騒煩い。文句を言うと、オープンウインドウでタバコは室内窓際OK、部屋は上層階は一杯で変更出来ず。何の為の予約リクエストなのか。
Dear Mr / Ms Yoshimichi First of all, we want to express our gratitude towards your choosing us as the place to spend the trip in Hanoi. We want to apologize for our mistake to make you feel not happy when you stay with us We are so sorry again for make you feel not comfortable with your last stay here. If you have anything that still mind you, You can response me back. We all appreciate all your feedback a lot. We look forwards to welcoming you back to Rex Hanoi Hotel really soon. We can show you how we are to all the guest used to, staying and may be will stay in our hotel. Yours sincerely, Rex Hanoi Hotel Team.
街中なので一人旅でも安心して町歩きができました。 写真にプールがありましたが雨期でスコールがひどく利用できませんでした。 シャワーのお湯はぬるかったです。 もちろん日本語は通じませんでしたが英語は通じました。 スコールでホテルの前はすごい水たまりができますので注意が必要です。
Dear Ms.Natsumi First of all, we want to express our gratitude towards your choosing us as the place to spend the trip in Hanoi. We want to apologize for our mistake to make you feel not happy when you stay with us We are so sorry again for make you feel not comfortable with your last stay here. If you have anything that still mind you, You can response me back. We all appreciate all your feedback a lot. We look forwards to welcoming you back to Rex Hanoi Hotel really soon. We can show you how we are to all the guest used to, staying and may be will stay in our hotel. Yours sincerely, Rex Hanoi Hotel Team.
朝食も美味しく、部屋も綺麗で、とても満足です。
Dear Mr/Mss.Koji First of all, Rex Hanoi Hotel team thanks you so much for enjoying our hotel stay in Hanoi. We highly appreciate your review which described our service. We definitely would be more confident to keep going on our right way which has been motived by our passenger’s reviews and our staffs would be the happiest people all over the world once they are received this lovely review Once again, Rex Hanoi Hotel team thanks you so much and we wish all the best wishes to you and your family Your sincerely
便利で、部屋も綺麗で、朝御飯も美味しい
Dear Mr/Mss.Koji First of all, Rex Hanoi Hotel team thanks you so much for enjoying our hotel stay in Hanoi. We highly appreciate your review which described our service. We definitely would be more confident to keep going on our right way which has been motived by our passenger’s reviews and our staffs would be the happiest people all over the world once they are received this lovely review Once again, Rex Hanoi Hotel team thanks you so much and we wish all the best wishes to you and your family Your sincerely
Rex Hanoi Hotel is the best stay, they have good buffet food to choose from. They are in the heart of the city and most tourist attractions can be done by walking. Their location is also good from buying souvenirs, to have some sip of coffee and party street. Moreover their staff Hannie is helping us a lot. Thank you
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
Great location. Good value for price. Good rooftop views.
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
The room was very spacious. It is located in the center and money well spent on the hotel.
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
Hotel is in a great location. I would say this is more a 3* hotel for USA standard. The rooms are carpeted, I didn’t like that the hallway lights are motion censored, there wasn’t a bolt lock on my door. However location is superb and staff is friendly.
Location of very good in heart of city , lady at reception Miss Rose is very helpful
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
We had a very nice stay here in Rex Hanoi hotel. The staff are very acommodating and we were upgraded for free.
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
Very Friendly and helpful staff. Clean place.
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
Staff were friendly and offered to help with dining and transport options. The breakfast was good. The rooms and hotel clean. Would stay here again next time we are in Hanoi.
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
A great hotel with all class facilities. Most important its 10 steps away from beer street where every weekend live performance takes place .
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
Great hotel in the heart of old town. Most things in walking distance. Lovely breakfast only down side rooms quite small otherwise perfect for our group
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
Its is a good option for teavllers
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
Nice hotel and well behaved staff
Dear Sir/Madam, Thank you so much for choosing Rex Hanoi Hotel as your choice of accommodation in Hanoi. We greatly appreciate your kind words and feedback regarding your stay at our hotel. We're delighted to know that you had a wonderful experience during your visit. We are dedicated to ensuring you feel welcome and comfortable throughout your stay. Your satisfaction is our priority, we are glad we have managed to make your stay enjoyable. If you plan to return to Hanoi, please don't hesitate to reach out to us for assistance or any special requests. We'd be delighted to welcome you back for another memorable stay. We look forward to the opportunity to serve you again in the future. Warm regards!
“忙しすぎるスタッフ”
朝食は7:00頃大混雑。ゆったりできない。 また観光ピックアップやチェックアウト集中時間帯8:00~10:00はロビーに宿泊客があふれてフロントでスタッフに相談できる雰囲気でなかった。 立地は中心地過ぎて好みは分かれます。窓無しの部屋だったので騒音は運よく逃れました。 あとはスタッフの英語のベトナムなまりですかね。こちらも日本なまりの英語ですから余裕をもって対応しましょう。 部屋よりホスピタリティの面で残念でした。悪くは無いですのでいろいろ天秤にかけてホテル選びましょう。
Dear, Sir/Madam Thank you once again for taking the time to share your feedback regarding your recent experience at Rex Hanoi Hotel. We are truly sorry to hear that you were not satisfied with your experience at our hotel. We sincerely apologize for any inconvenience caused to you. We will investigate this situation with our staff to address the issue. Best regards!