クチコミ 309 件の総評
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クチコミ 309 件の総評
三つ星ホテルの観点から見ると、満足できるでしょう。1週間滞在しました。清潔な部屋、良いアメニティ、軽い朝食ビュッフェがありました。施設の革新に取り組んでいることが観察されました。しかし、部屋同士の音の遮断は少し残念でした。
大人2名と子供1名の家族 - Văn Miếuのすぐ近くで、ここからハノイの主要な観光地まで、渋滞しなければ約10分で行けます。 - ホテルは設備が整っており、あらゆるニーズに対応するものが揃っていて、針と糸さえもあります。 - セキュリティからサービススタッフまで、スタッフは皆親切です。 - バイクレンタルのサポートがあります。
ベッドが非常に硬くて床の上に寝てるみたいだった。
ここは2回目ですが、ホテルはとても清潔で高級な設備が新しく、とてもリーズナブルな価格です。友達に紹介し、次回もここに戻ります。
バスタブはないが、値段相応の設備。朝食のメニューは少ないが、フォーはそこそこの味。客室の掃除はイマイチで、掃除機がけ不足。
旧市街にあるのでかなりガヤガヤとした印象だが、近隣に地元向けの店が一杯あり個人的にはコストパフォーマンスはかなり良かったと思う。 ただベトナムは基本的に英語がほとんど通じないので、その点だけは非常に困った。
非常にローカルな場所に位置しており、好みは分かれます。ホテルは綺麗ですが、部屋の椅子が破損しており、居心地は良くなかったです。ただ窓があるのはよかったです。夜中に無線機をガーガー鳴らしたスタッフが廊下を歩き回り、大声で話しをしており、非常にうるさかった。朝食は種類が多く、こちらは好印象です。
ホテルの正面は市場のような雰囲気です。 道に座った商人が活気よく商売をしています。 その雰囲気を感じられるだけでも価値があると思います。 ホテルは清潔でスタッフも親切です。
ローカル色が強いため、それを好むか否かで、印象度が異なる。レストランが少ない感が否めない。スーパーが近くにあるのが便利。
Linh reception very good
Linh very good
Staff so warm and location so good walking distance to many tourist location in Hanoi or even just 5 min grab bike
This was a nice hotel with very friendly and helpful staff. Breakfast was very good and the location walking distance to quite a bit. The only draw back of this hotel was its beds. They REALLY need new mattresses!!!!They sucked and we both woke up in the morning sore. You could feel springs coming through and they were really hard. Other than that, it was nice.
We sincerely thank you for trusting and choosing to stay at A25 and sharing your experiences with us. We regret that during this stay, we were unable to fully meet your needs regarding the bed. Unfortunately, we were not able to meet your needs for accommodation this time. We hope to have the opportunity to welcome you back, so that we can serve you with the most hospitality and not disappoint you in any way.
It’s really hard to find such quality room at this price around the city centre. The services was flawless and made you feel absolutely like home. Hang was super supportive. Everything was delivered timely. Absolutely a 5 star service.
The room was dirty and the toilet was faulty. Water cannot flow down and door is spoilt
We are truly sorry for any inconvenience you have experienced at our hotel. You must have felt unhappy in your stay. We also sincerely thank you for taking the time to share your comments so that we can immediately review our shortcomings and improve our services, ensuring that similar situations do not occur again. on your next stay. We hope to have the opportunity to welcome you back, so that we can serve you with all our hospitality and not disappoint you in any way.
The room is clean, staffs are helpful. It quite small for a long stay but we only get back to sleep daily so it is not a big problem.
I found some kind of strange vegetable in the market. But found out from the staff it was supposed to be cooked to make it edible. They offered to cook it for me and did. I’ve never had service like this before!
Hoa and Trang sevice very good
We would like to take this opportunity to thank you for choosing A25 Hotel and sharing your feedback with us. We are happy to know that you had a pleasant stay with us on this trip. We look forward to the opportunity to welcome you back so we can serve you with all our hospitality.
Hoa and linh good
Hoa and Linh good
very good hotel and kind staff
good hotel
Linh and Hoa very good
We would like to take this opportunity to thank you for choosing A25 Hotel and sharing your feedback with us. We are happy to know that you had a pleasant stay with us on this trip. We look forward to the opportunity to welcome you back so we can serve you with all our hospitality.
Pham Hoa, Dieu Linh
Trước tiên, chúng tôi xin cảm ơn quý khách đã tin tưởng lựa chọn A25 Hotel làm nơi lưu trú và dành thời gian quý báu chia sẽ ý kiến với chúng tôi. Chúng tôi rất vui khi quý khách cảm thấy hài lòng về dịch vụ của khách sạn. Đội ngũ A25 Hotel sẽ luôn cố gắng phát triển để ngày càng hoàn thiện hơn và đáp ứng mọi nhu cầu của quý khách. Rất mong được đón tiếp quý khách vào lần tới. Xin chân thành cảm ơn!
good hotel and nice staff
Good
We would like to take this opportunity to thank you for choosing A25 Hotel and sharing your experience with us. We are happy to know that you had a pleasant stay with A25 Hotel during your trip. We look forward to the opportunity to welcome you back so we can serve you with all our hospitality.
Vị trí rất thuận lợi ngay cạnh Văn Miếu Quốc Tử Giám, cách Hoàng Thành Thăng Long và phố cổ khoảng 15-20 phút đi bộ. Cơ sở vật chất còn mới và sạch sẽ. Nhân viên nhiệt tình - thân thiện.
Chúng tôi muốn nhân cơ hội này cảm ơn bạn đã lựa chọn A25 Hotel và chia sẻ trải nghiệm của bạn với chúng tôi. Chúng tôi rất vui khi biết rằng bạn đã có một kỳ nghỉ thú vị với A25 Hotel trong chuyến đi này. Rất mong có cơ hội được chào đón bạn quay trở lại để chúng tôi có thể phục vụ bạn với tất cả sự hiếu khách của mình.
Will come back in next trips
We would like to take this opportunity to thank you for choosing A25 Hotel and sharing your experience with us. We are happy to know that you had a pleasant stay with A25 Hotel during your trip. We look forward to the opportunity to welcome you back so we can serve you with all our hospitality.
too far from Hoan Kiem lake. streets are too confusing to walk. The best Ạ25 hotel I have stayed.
I booked room through agoda and normally the stay will last 24 hours no matter what time we checkin. In fact, yesterday we checked in at 11:30pm and it supposed to be 11:30pm today the time we have to checkout. But today at 1:30pm the receptionist woke us up and asked us to checkout otherwise we would have to pay extra. We tried as fast as we can to checkout but still have to pay 100k extra due to the reason given by the staff: the checkout time if we book through Agoda is 12pm, but if we book directly with the hotel with the same price, it would be 24 hours from the time we checkout. That’s nonsense! And at lease we should have been informed about that difference in policies at the time we checkin yesterday. I’ve always been a loyal guest of A25. But this caused us so much inconvenience. Never come back!
First and foremost, we sincerely apologize for the impression left on you during this stay. We understand that you must have felt disappointed with your experience at our hotel. However, it's important to us to express our deepest gratitude for your continuous support towards our establishment. Thank you for providing feedback that helped us identify areas for improvement. We are committed to promptly retraining our staff to ensure they provide comprehensive guidance on all policies and benefits available to our guests. We aim to be more adept and flexible in our operations to better serve our guests. Regarding the 24-hour check-in and check-out privilege, this is indeed a special benefit reserved for guests who book directly with the A25 hotel. We regret that we couldn't extend this special offering to you during your recent stay. We hope that on your next visit, you will continue to trust and support us. We look forward to the opportunity to welcome you again, ensuring a more sat
For the price, they shocked me. Amazing breakfast and room. Just close your eyes and boom it.
We would like to take this opportunity to thank you for choosing A25 Hotel and sharing your feedback with us. We are delighted to read that you had a pleasant stay during your vacation with us. We look forward to having a chance to welcome you back so that we could serve you with our best hospitality.
good price, suitable to one person, small beakfast, comfortable to go somewhere. i like it !
The hotel is well equipped with all you need , aircon, fan, safe, full toiletries, full minibar (payable), fridge, slippers, Kettle, tea, hair dryer, TV, birth control. The breakfast was very basic but adequate. The location is in a small street near to many local stores. But the restaurants are slightly a further walk from here. Value for money.
The mattress was hard as though sleeping on cement floor. The front of the hotel is facing the market ie dirty
My kind a place. Clean, modestly priced, superior Wi-Fi, free breakfast, excellent staff. What more could you ask for.
It was nice place to rest after traveling. The location was good enough to walk everywhere (old city, mauzoleum Ho Chi Min, citadel e.t.c)
We found an used pad in the toilet, and also some blood on the wall
It's just 200m to the Temple of literature. Street food was so great The staff was helpful. I had some problems with the taxi driver, and the staff at the hotel helped me a lot to fix it. Complimentary water. Everything was great. Will come back to this hotel if i have another chance to come to Hanoi.
I am not convinced with Hotel policies I arrived a few hours before to my checkin time and they charge me full day fee even I tried to convince them but all useless. They may charge the half-day fee. Furthermore, we must have to check out at 12 pm otherwise they hourly charge. Furthermore, it's far from the city centre, no SPA, no bar, no good market around
Dear valued guest Thank you very much for staying at A25 Asean Ngo Si Lien hotel According to Agoda policies, your check-in time is after 14:00 on the 23rd of October, and check-out before 12:00 on the 27th of October. You arrived at the hotel at midnight (02:30am on the 23rd of October). And we had charged you one "overnight", that's according to the hotel policies. Overall, we thank you for your comment and feedback, and apologize for any inconvenience at our hotel Hope we have another chance to serve you better
Great location. Just few walk away from the train station. The local market nearby was an interesting experience that I can have cheap and super good foods. The staff was nice. Comfortable stay. Totally recommend.
On this stay I found the reception & breakfast staff had very limited English. Looked blank when I asked about Uber or Grab, even though I just checked out. Most foreigners need transport as they leave. But the 'bell boy' came to the rescue and called transport. All goof
very good
none of hotel staffs could not speak or understand English. breakfast was always not provided anymore although it is finished at 8am. On the second day of my stay, my room was not made up until I complained at night when I arrived from traveling around. The internet connection was always on and off. a lot of customers that were kind of thugs, so it became uncomfortable to go around in a hotel by yourself.
Nothing to say
(1) You have to be careful about checking your bill. i stayed there for 6 days. 4 nights and 2 nights separatedly. Twice they nearly overcharged me, by 4mn VND and then by 50k VND. They believed i had not paid for the hotel room charges even though i had paid through Agoda. Then they thought i drank some coke from the minibar, which i didnt, small issue but dont like to be overcharged. (2) For the time i was there, there were dodgy looking local toughs who were using the room to party. Insanely loud dance music with booming base from 11 pm to 7 am (i was two doors away so it was bearable). Locals inside partying/raving away with people coming and and going and slamming doors. This made me feel more alert and less safe. (3) Hotel cleanliness is okay. Overall i would say B. These hotels need to do a better job of controlling the smell of smoke that clings to the room after people smoke inside. (4) Attitude of doorman needs to improve. Several times i was carrying large bags but he just looked away, nonchalant, uncaring. I can lift my own bags its not a big deal, but if i were a doorman/bellboy i would give the guests a better customer service experience.
first night the room was on 11 floor, the 12 floor hotel held disco party, noisy music, dancing step noise, ppl noisy running up and down stair between 12, 11 and 10 event rooms. Call reception twice. the english of staff is minimal. though the noise lower a bit, the sleep quality was ruined. The second night in the hotel was in another room after request for a room change at the reception in the morning.
I had stayed one or two year agon, but it is dissapointed in comparison with the last time. The food is so so and the price is only reasonable.
It's such a Cosy place with nice design... Service are good and staff are helpful. The infrastructure is good. The hotel is good for those people who enjoy the real local life. It's nearby a local market and some food stores, besides the Temple of Literature.
Do not stay in this hotel if you are a non smoker. All the rooms are smoking rooms. The rooms have cigarette burns in the carpet and on the furniture and the rooms all smell very bad. We only stayed there 1 night instead of the 7 we booked for because of the smell in all the rooms. When we kept saying the rooms were smoking because of the smell and the fact there were ashtrays and matches in all the rooms the staff started to show us rooms they said were non smoking but they had just removed the ashtrays and sprayed lots of air freshener around. Then to top off this bad experience I discovered when we moved to our new hotel that I had left my lovely sandals in the room. When I rang the same day to tell the Asean staff I would come back and pick them up. Oh Suprise ,,, suprise no one had seen them and they told me I must have lost them in the other hotel even though it was the same day and I had just unpacked. So the cleaners or the reception staff scored a really gorgeous pair of my sandals and there was nothing I could do. Also I do not understand how this hotel can get a 3 star rating. The toiletries provided are not disposable or individually packaged. The shower hair cap in the bathroom was a one that can be used by many different people. What would happen if the hotel guests before you have nits or lice!!!
“ハノイ初めての訪問ですが、このホテルはとても良いです。”
ホテルの設備は整っており、洗面用具、浴衣、タオル、歯 pick、ストロー、箸なども揃っていて、とても清潔です。また、フロントや清掃スタッフもとても礼儀正しいです。朝食も豊富で、11月に1週間、12月にまた1週間宿泊しました。年末にももう一度来る予定で、恐らくまたここに宿泊すると思います。