クチコミ 1551 件の総評
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クチコミ 1,551 件の総評
駅から近く便利で、ホテルも明るく、とても快適に過ごせました。エグゼクティブクラブ?の方に泊まったので、ラウンジも利用でき、凄く良かったです。また利用したいと思いました。
一つだけ残念だったのはバスタブがなくシャワーだけだったこと。それ以外は文句なしだっただけに残念。あとケーブルテレビでNHKがなかったのもマイナス。
地下鉄Tower Hillから徒歩2分、Tower of LondonやTower Bridgeも近く観光に絶好のロケーションです。ホテルの設備もシンプルにまとまっており、部屋にはテレビの代わりにiMacが置かれていました。但しバスタブはありません。朝食なしでしたが、ホテルのレストランの他にNatural Kitchenというオーガニックのデリの支店が併設されてるので、サンドイッチやフルーツ等を買い部屋で楽しむ事ができ便利でした。
The hotel boasts a central location, expert staff, and delicious cuisine. Its prime location and excellent hospitality make it ideal for first-time visitors to London, with many iconic landmarks nearby. I highly recommend it and will certainly return for future visits to London.
Prime location / Front desk not friendly, fair service provided / no welcome cookies / the room is pretty old, toilet a bit dirty with stains / try to emailed front desk for early checkin and no reply, when arrived hotel, advised early checkin to another type of room for GBP200 In general I do not recommend this hotel except for the prime location
The room is a bit old but it’s clean. Staff are friendly and helpful
Excellent experience marred by Black Cab Drivers heckling and abusing people coming or leaving the hotel using ANY other car- even private cars!!! The hotel management should take some initiative to correct this- unless the cab drivers own the hotel.
I love the location and the reason price they offer. They also have happy hours and special fun events in the evening too
From arrival to departure the staff where superb The room and bathroom where spotless It’s about 5 minutes from the Tower of London and 2 minutes from the tube The buffet breakfast was tasty and plentiful. Would recommend this hotel and will be back for sure
Would prefer to recommend my clients to ihg their customer service is better, including perks and upgrades.
Bathrobes missing, the room too simple and the bed is too small for a standard room of 4 star hotel.
Location is great Room size considered small Hot water in shower not working well, hot water not supply consistently.
Superb
Small room but great location. In room Amenities is not fully equipped. we booked 2 rooms but being separated on different floor (different floor with my children). After request, they arranged us at the same floor, but far from each other that not convenient for me still.
Good location and good service. Enjoyed my stay here definitely will be back
Everything was perfect
2 nights stay. Was good and clean. Perfect weekend getaway, great location .
If you compare with the brand name chain and the price It is not worth and not value for money. Staffs came for clanging at 9.30 or 10.00 which is not the good time and We're to asked all complementary stuff like a tea& coffee every single day and They never fill up all sope and samp for
Love this hotel. Very convenient. Definitely value for money, biggest room I have stayed so far in London
Walking distance to tube, however, it took time to check in (instant check out). The same breakfast menu. They could keep our suitcases before heading to the airport - thank you!!
2 stations nearby, walking distance to borough market and tower bridge. Room size so small, once we open our 2 luggages no more space to walk, toilet is small also, everything look old.
One night stay to transit between cities. Its a nice hotel (with many rooms n long long corridors to lift) on the outside but super old inside. Huge room and comfy bed, london hotels need to be providing basic toiletries on top of shampoo/lotion/body wash.
Spacious room & 3 mins walking distance to Tower Hill Station .
Hotel is nicely situated for central London and easy access to transport.The hotel room was too warm but after some misunderstandings a fan was provided.The only complaint was the bedroom doors slam shut and shake the walls,when the maids are doing the rooms(6 th fl and others)it’s like thunder,the fire door closers need adjusting
Stayed 3 nights - all good - only issue was the room we booked was a bit small for 2 adults with 2 big suitcases
The location of the hotel is excellent. Unfortunately, cleanliness of the room I think was not given importance by the staff. I used drinking glasses from the day I arrived and they were left unwashed with empty bottles still on top of the table when I checked out after 5 days. Breakfast selection was also not very good.
Coffee packs not replaced during our stay. Other than that, it was a great stay.
Good location. But not much eateries can be found.
The hotel is in a convenient location, but it’s definitely an older facility that could use some updates. Check-in was frustratingly slow; they required my booking number and had me re-enter my personal information because everything they received was incorrect. The 6th floor had an overpowering odor from the carpet that made the stay unpleasant. Checking out wasn’t much better. When I returned to pick up my luggage, the staff member was very dismissive, ignoring us as we waited. I understand he was busy, but a simple “please wait” would have gone a long way. This experience left me questioning whether his attitude was due to us being Asian, as we felt disregarded. Overall, the hotel’s location is the only real highlight, but the poor service and outdated facilities make it hard to recommend.
Fabulous hotel close to everything. Very spacious and modern. Great rooftop bar.
Good location, hotel was good and staff awesome
We stayed at Hilton Tower Hill to celebrate our 1st Wedding Anniversary and my Birthday. Upon checking in and given the room the receptionist has not mentioned about the floors being redecorated. They are undergoing change of flooring on the floor that we were assigned (8th Floor). Upon arriving in the said floor it was dusty and itchy due to the floor being changed. The room assigned to us was not properly made up as there were no bins available in the room and as I said earlier due to the redecorating it was quite dusty and musky. I called the reception to have a room change since we were not informed that the floor we are staying at is under construction. They could not accommodate our request for the night and told us that we can transfer to another room the next day which we agreed to and accepted. Next day, we left the hotel after informing the reception that we will be out for the whole afternoon and if they can just move our things to the new room, in which they were happy to do. Upon returning to the hotel and transferring to the new room we requested we was stressing out as our luggage has gone missing. After reporting it to the concierge we had to wait till they can sort it out for us. In the end it got sorted they found my luggage but the stress and anxiety i felt that day was irreparable. We was so disappointed as we always book at Hilton Tower Bridge up until now when we had to experience such stressful situation and it wasnt dealt properly. We tried reaching out to the hotel manager but did not hear from them after sending an email regarding our stressful stay.
Business travel, very underwhelming room for the price.
Lovely hotel and staff were always pleasant
Nice place to stay and the staff are so friendly
Can’t fault anything. Staff were amazing. I brought my little Balinese dog Cinta and she was so well treated.. room was lovely and spacious. Everything was so clean. Price and location were amazing. I’ll definitely be returning:)
A warning to travellers Mould is very evident on the entire 6th floor The smell hits you the moment you exit the elevator Mould spotted growing next to the fire extinguisher. So safe to say it’s under the whole carpet The room also carries the same smell We were kept awake all night with coughing Upon leaving the hotel, magically the cough disappeared Also being upsold at the desk is a little overwhelming. Being pushed to sign up for x y and z is too much. Also being upsold to lounges etc is not needed The Cookie is mad good though
It's so uncomfortable to wait in the queue where others behind or in front of me are served for bags storage. And I was the last and still have to wait for them to finish their conversation. Truly a first experience as a lady.
A great quality hotel in a great location!
Everything is great from service at the cafe and rooftop restaurant to accessing the transport system nearby. I had an exceptional time staying at the hotel and will certainly book again. Thank you!
Good Location will certainly recommend
Poor staff at reception, she didn’t even write the room number on the door card so we had to go back, terrible breakfast and tired rooms. I reported the headboard of the bed as it was badly damaged & very unsightly. She thanked me for letting her know like it was my job to report defects in the rooms…..never again. Plenty of better properties to stay at in this price range so I would avoid.
Stayed here multiple times before, staff were not friendly this time round. Location and room still good 😁
Was very uncomfortable as rooms were noisy. Room doors were so hard and room size was very small. Toilet flesh buttons were so hard to press that could easily break my fingers or nails.
Have stayed here many times and was just a bit disappointed in the staff at reception and roof top bar. Not very pleasant this time, but will stay again for location.
Breakfast all ways the same. No variety!!!
Wooden cupboards which look dated, loose door fastener, tiny fridge which is not cold and does not have freezer compartment, only two (three pin) power points, wifi which worked for the phone but not laptop. The hotel really needs a revamp to cater to the more savvy business travellers.
Staff are not helpful and seems to be rushing all the time
We booked Hilton or Hilton affiliated hotels for our trip and it has started very rocky. We’re currently at our second Hilton Hotel and nothing has gotten better. First one was in London and the second one in Brussels. We feel that we received much less than what the property offered, and it almost seems that some of the Other options maybe better for our trip. Will keep you updated on how the rest of it goes, but Hilton guess say d- So far
“立地がいい”
駅より近く便利、スタジアムが近く迫力があった。 ホテルは綺麗で展望は正面にマンションがあり望めませんでしたが 費用的に十分でした。