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クチコミ 260 件の総評
Excellent location, close to the airport. Was perfect for our day in transit. Proximity to the tram and bus stops meant an easy ride into Edinburgh city. The staff was cheerful & helpful as well. Good food.
Hi Nishant, thanks for taking the time to rate your recent stay with us and for awarding us an overall great score. We hope to be able to welcome you back soon. Ivar van Diepen General Manager
If you have to stay at the airport then the Double Tree has all the facilities to make your night as comfortable as possible. The pool is lovely and warm, the sauna and hammam too, and the restaurant / bar and room service are great.
Hi Ackland, thanks for taking the time to rate your recent stay with us and for awarding us an overall great score. We look forward to welcoming you back soon. Ivar van Diepen General Manager
Nice big spacious rooms. Location is a bit off from the city centre but if you have a car it’s only a 30 minute drive into the city. Overall, lives up to the Hilton standards.
Hi Abhinav, thanks for taking the time to rate your recent stay with us and for awarding us an excellent score! We hope to welcome you back soon. Ivar van Diepen General Manager
The cleanliness is not very good. The front desk service is not very good as well when we ask for the bathroom supplies. The bathroom is dated and does not feel clean. Overall, not bad but does not worth its price.
Hi Hiu, thanks for taking the time to rate your recent stay with us. I am sorry to hear you encountered some challenges and at this late stage can only offer you my most sincere apologies. I am a little surprised with your feedback as all of our rooms and bathrooms have been fully refurbished. Most of our guests rate our cleanliness highly along with our staff friendliness. Once again many thanks for your comments as it is only through guest feedback, such as yours, we can improve our hotels performance. Ivar van Diepen General Manager
Stayed here with Family before and its perfect for airport. Staff really helpful.
Hi Lisa, thanks for taking the time to rate your recent stay with us and for awarding us top marks! We hope to welcome you back soon. Ivar van Diepen General Manager
The staff is friendly ,and the location is pretty close to airport,around 10 mins walking distance to it. Very good to people need to catch a morning flight.
Hi Qi, thanks for taking the time to rate your recent stay with us and for awarding us top marks! We look forward to welcoming you back soon. Ivar van Diepen General Manager
Hilton doubletree was in an excellent location especially as we had a very early morning flight . Excellent staff and very clean .
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future Kind Regards, Alex Pattillo Operations Manager
Happy
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport Alex Pattillo Operations Manager
I don’t personally understand how this hotel is 4 stars if I’m honest. It’s fine? The rooms are very dated, bed preferences aren’t often followed (couples assigned twins usually). The decor in the rooms is old, cracking and in want of maintenance. Food is good although hard to get it, need to go to the restaurant.
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport Alex Pattillo Operations Manager
Room is big but slightly old. I tried to message them thru Agoda and also emailed them few days before arrival in Edinburgh but no response at all. Was about to request for the free shuttle bus services. Others are ok .
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon. Kind Regards, Alex Pattillo Operations Manager
Staff failed to check facility before allocation room to guest
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future Kind Regards, Alex Pattillo Operations Manager
Good location. Near airport & car rental centre
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future
Beware of the extra 16 pound a night car parking charge for parking at the hotel,also 5 pound to go for a swim even though we were staying at the hotel, ...locstuon and breakfast was excellent.
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon. Kind Regards, Alex Pattillo Operations Manager
Great hotel option by the airport with free shuttles regularly from really early. We’ll appointed and has a comprehensive fitness facility including pool, sauna and steam room. They have just introduced a £5 fee for the pool so watch out for that. Otherwise, a handy option close to the airport that’s worth considering.
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon. Kind Regards, Alex Pattillo Operations Manager
Very good location for those who are going to the airport next day. Big and clean room. Staff are very welcoming, friendly and helpful. Recommended
Thank you for taking the time to give a us a rating and sharing your experience. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon. Kind Regards, Alex Pattillo Operations Manager
Not the newest of hotels with all the modern convivences, but suitable for a 1 or 2 night stop if you want to be close to the airport or tram into Edinburgh. Staff were very friendly and helpful, and attentive to needs. I had a room on the ground floor and was surprised i didn't hear any aircraft noise over the night.
Hi Allan, Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport Alex Pattillo Operations Manager
Staff is very accomodating
Thank you for your time to give a rating and sharing your experience with us. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon. Kind Regards, Alex Pattillo Operations Manager
Overnight stay as we had to catch our flight the next day. We enjoyed the facilities, gym/heated swimming pool. Staff were friendly and welcoming too!
Hi Leonora, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon. Kind Regards, Alex Pattillo Operations Manager
Helpful staff. Great room - comfy double beds. Clean and modern. Really great breakfast. Walking distance to airport, however there is also a shuttle. Recommended.
Hi Thomas, Thanks for the 10 out of 10 review, I look forward to welcoming you back next time you are flying from Edinburgh Alex Pattillo Operations Manager.
You need to pay for parking at the hotel which is not mentioned while booking the place.
Hi Avaneep, thanks for taking the time to rate you recent stay with us. When booking the facilities tab shows that car parking is available at the hotel at a charge so I am sorry to hear you may have missed this. We do hope to have an opportunity to welcome you back in the future. Ivar van Diepen General manager
Location is perfect.. 5mins walk to tram (direct link to city) 5mins to motorway.. 5mins to airport (walking).. the hotel isn't new but you get alot more facilities and space because of this..
Thank you for your time to give a rating and sharing your experience with us. We look forward to welcoming you back to Doubletree by Hilton Edinburgh Airport soon. Kind Regards, Alex Pattillo Operations Manager
We stayed here for the first time and were very impressed with the large room and warm welcome we received. Room spotlessly clean and by far the biggest we have had at an airport hotel (King bed, sofa area). Swimming pool and gym available and all staff - reception, restaurant, cleaners - very friendly. We will definitely stay here again rather than the Moxy!
Hi Sandra, thank you for taking the time to rate your recent stay with us and for awarding us top marks! positive guest feedback, such as yours, provides a great source of motivation to the team and we hope to welcome you back soon. Ivar van Diepen General Manager
Very helpful reception, clean warm room, and decent food. Cannot fault the place.
Perfect for the airport. Walked over in the morning. Warm cookies 😊. Very comfortable bed and room facilities. Staff friendly and helpful. Enjoyed our meal with very attentive service. 10/10
Hi Louise, thanks for rating your recent stay with us and for awarding us a great score. Positive feedback, such as yours, provides a great source of motivation to our team and we hope to welcome you back soon. Ivar van Diepen General Manager
Don't go to this hotel
Hi Colin, thanks for rating your stay with us. I am disappointed with your statement which equally appears at odds with the vast majority of feedback the hotel receives. I would appreciate it if you could contact me direct and provide some details in order for me to look into matters. Hope to hear from you soon. Ivar van Diepen General Manager
Room was clean, but a bit dark, because no lights in ceilings, only small lights near bed and table. Good thing that hotel room 10 min by walk from airport and car rental drop off, bad thing that shower facility not the best. Cap from tap is dropping, shower hole cap is broken, water going on the floor (no shower mat).
Hi Paulius, many thanks for rating your recent stay with us and sharing your feedback, The hotel has recently completed a full bedroom refurbishment program so your comments will allow us to address the points raised as all should be in tip top condition. We do hope to have an opportunity to welcome you back to our hotel in the future. Ivar van Diepen General Manager
We arrived in the Evening of 11th March 2020, the sign for the Hotel was not lit up so it was difficult to see. We were put in a recently refurbished room which was lovely but the smell of Varnish was overwhelming the fumes would take your breath away. We were rudely awakened by the noise of drilling at 8am in the morning no chance of a lie in, this was very unsatisfactory. The breakfast was cold so we had to ask the staff could they pop it in the microwave to heat it which they did but the eggs where like rubber as they put them in for the same time as other food, we had to then ask for fresh eggs again very disappointing not what I expected at all for our stay. Overall our stay was disappointing.
The only reason to stay here is the location- convenient for the airport. Parking is £6 for a couple of hours or £14 overnight. Wot! Check in staff were very nice and helpful. Room is fine. But the duvet was like a bath towel, thin and slightly too small for the bed. Restaurant and bar are unsurprisingly expensive, but you're trapped in a location with few options. Staff are in dire need of training. Don't know how to clear a table or serve drinks. Ditto the manager, who said "well, they're all new" when we discussed this with him. When asked for a cup of coffe rather than the usual bucket, we were told all the smaller cups were in the dishwasher. The place wasn't even half full, so that must have been the situation all day. Nice plate of soup, though. Oh, and a good reading light by the bed.
Great location needed to catch 6am flight, their shuttle starts at 3am, perfect. Also you can walk to airport in less than 5 min and drop your rental car walking distant to hotel. Very convienent for my purpose.
Highly uncaring staff...not what you'd expect from a Hilton brand! Their careline number which is supposed to help you with anything, goes unanswered (happened two out of two times with me during my 5 night stay). Anyways, since i had chosen them, hence it was me who rightly had to pay for the mistakes...not going to repeat this mistake again!
Walking distance to airport, clean, comfortable with a good restaurant /bar.
Expensive parking charge check your car into long term parking before going to hotel. Otherwise facilities, cleanliness etc were good.
Walking distance from airport terminal and car hire facilities (although there is a shuttle bus to and from the airport). An old hotel but appears to have been renovated. Room are average size but very clean. Beds comfortable and good quality linen. Bathroom OK. Shower in bath rather than separate shower cubicle. No mini-bar and in-room coffee making facilities very basic (but bar on the ground is open 24 hours). You would probably not want to stay more then one night but very convenient for airport and full cooked breakfast was quite good and included haggis!
We found the food and drink was expensive for what was on offer
Facility is worn and reception when I checked in was not very accommodating.
Had 2 queen beds, and very comfortable. Bathrooms clean and spacious. My only issue was room service--Food was delivered quickly but the food itself was terrible! Because of the location-I will stay there again, I just won't be ordering room service!
I arrived late at EDI airport and I only needed to spend 1 night to get from Edinburgh to Glasgow the early morning after. I had to figure out how to get there efficiently and the staff was very helpful giving me directions and spending their time for me. I appreciated it. Hotel is like your upper-average airport hotel, with the kind of facilities and service you might expect for your layover comfort, no frills. I did not take my breakfast there but it looked good.
Good restaurant for an airport restaurant
Really nice comfortable stay Staff lovely and helpful
Liked the location close to Airport with a complimentary shuttle bus. Warm choc chip cookie on checkin was a nice touch. Outside temperature was pretty cold so inside reception and room was so hot by comparison, I had to take off a few layers at reception. Only down side - room 344 Complimentary wifi only worked if I stood in the bathroom door by room entrance - 3 wifi bars; but it dropped out regularly if I was on the bed or the chair in the room - only one wifi bar
Great location for airport - would recommend for anyone travelling. Also relatively easy access to city, but not recommended for anyone spending more than a day or two in the city.
Few minutes walking distance from the EDI airport; spacious room and super comfry mattress & pillow! Hot water is enough but the water pressure can be improved for the shower and flush; breakfast is superb with various of choices.
Our checkin experience was amazing as we were greeted by a superfriendly staff and offered cookies. The airport is near but impossibly far if you have more than 2 baggages. The free airport shuttle is a plus point.
Great location and price for early morning flight
hotels nice and quiet, perfect for an early morning flight
Having already paid expensively for the room - and it was room only - we then had no option to pay another £12:00 for overnight parking! Have you no shame Double Tree Hilton?! Breakfast was also an “extra” and £5:00 cheaper if preordered but still expensive for what it was. Would not recommend this hotel
As mentioned above, this hotel is perfect for those looking to stay for one night or close to airport. Pros 1. About 10 mins walk from airport (or less) 2. Rooms are decent in size 3. Extremely friendly restaurant staff during breakfast Cons 1. No complimentary drinking water provided. You'll need to get from vending machine (which was out of order on the night we arrived but miraculously working fine in the morning). Vending machine btw, only accepts coins. 2. Considering we only slept at around 230am due to late arrival (flight got delayed), housekeeping decided to wake us up at 830am in the morning by entering our room. Mind you, we were only staying for 1 night and check out time was at noon. 3. Feedback given to Reception about the unwanted "wake up call" and all we got was, "oh, this shouldn't be the case and will check with housekeeping". When we check out, the other staff apologized nonchalantly and said that apparently it was a miscommunication between departments.
Very good hotel near Edinburgh Airport. It is not far from Airport and walking is possible. They also provide shuttle bus. No noise problem though near Airport. Welcome dessert and breakfast is good. Room and bathroom are spacious. How er, the wall seems to be thin so you sometimes hear voice outside your Room.
Near airport and easy to get to the rental company just 5 mins walk.
“Good with additional changes”
Good hotel. There was no fridge in the room. Parking charge is a rip off. More vegetarian options for the hot breakfast. It was not cheap.