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クチコミ 4,106 件の総評
部屋:広いベッドがある部屋が気に入った。清潔で居心地が良い。バルマンのトイレタリー製品は素晴らしい。眺めは他人の家が見えるので奇妙だった。 ビュッフェ:シェフたちは本当に食べ物がどうあるべきかを知らないかもしれません。また、もっとフランスの要素が料理にあったらいいのにと思います。無味な地元の中華料理を作るのではなく、もっと風味豊かなフランス料理を出して欲しいです。 スパ:マッサージベッドとガウンはまるで雲に包まれているようにとても居心地が良かった。ボディマッサージは良かったが、フットマッサージはあまり良くなかった。
Dear S, Malaysia, Thank you for taking the time to share your detailed comment with us. We are delighted to hear that you had an overall pleasant stay and enjoyed the comfort of our room, especially the wide bed and Balmain toiletries. It’s wonderful to know that you found the room clean and cozy – we always aim to provide a relaxing and luxurious environment for our guests. We also appreciate your comments regarding the view and our buffet offerings. Your comment about the food is valuable, and we will certainly share it with our culinary team to ensure a more flavorful and balanced selection. We understand the importance of maintaining the French essence of our brand, and we will look into incorporating more of those elements into our dining experience. As for your experience at the spa, we're glad you enjoyed the cozy setting and body massage. However, we regret that the foot massage did not meet your expectations. Our spa team will review this to ensure consistent quality across
スタッフはみなさん親切で丁寧。 部屋も広くてとても良いです。 周辺にはモールがあり、クアラルンプールでゆっくりしたいなら十分楽しめる立地です。クアラルンプール市内にもタクシーで20分くらいなので、私は全く問題のない立地です。 また利用したいです。
私にとって、ソフィテル・ダマンサラは非常に素晴らしいです。結婚記念日を祝うために8日間滞在し、結果は非常に満足のいくものでした。到着すると、スタッフに迎えられ、荷物を持ち上げるのを手伝ってもらいました。12時頃に到着する予定でしたが、荷物を預けてランチを探すつもりだったところ、早めのチェックインをいただきました。部屋に入って2時間後、突然スタッフがサプライズケーキを持ってきました。素晴らしいです...プールビューの部屋をもらいました。部屋、ベッド、ホテルの雰囲気は非常に素晴らしいです。私は朝食が好きではありませんが、妻によると食事は美味しく、サービスも良かったです。チーズ好きにはたくさんのチーズの選択肢があり、ここが気に入るはずです。フライトの遅れでレイトチェックアウトをお願いすると、快く受け入れてもらいました。全体的に、ソフィテルに素晴らしい賛辞を送りたいと思います。私と妻はここに滞在して非常に幸せでした。このホテルを私の会社の同僚に自信を持って推薦します。このホテルにまた戻りたいと心から思います。ソフィテル・ダマンサラとその全てのスタッフの皆さんに、これからも成功を祈っています。ありがとうございます。
Dear Luqman, Thank you so much for your wonderful comment. We’re thrilled to hear that your 8-day stay with us to celebrate your wedding anniversary was such a memorable experience. It’s great to know that our team’s warm welcome, early check-in, and thoughtful touches like the celebration cake made your stay special. We’re also pleased that you enjoyed the room, pool view, and our breakfast offerings. Your kind words about our staff and the hotel atmosphere are deeply appreciated. We look forward to welcoming you and your wife back for another exceptional stay. Thank you for recommending us to your colleagues and for your continued support. Regards, N. Mageswary - Guest Experience
スタッフは親切でした。オペラルームはまあまあでしたが、特別なことはありませんでした。写真は現実よりもかなり良く見えます。 スイートは一部が疲れて見え、改装が必要です。 バスルームは広くて素敵ですが、カスタムメイドの洗面台は角が四角く、掃除がしにくい悪いデザインです。特に角には目に見える汚れがあります。 ただし、バスルームは非常に機能的です。 寝具は素晴らしく、非常に快適なベッドでした。 クラブルームは良かったです。 ホテルの食事は十分おいしかったですが、KLにしては価格が高すぎます。 もっと「プレミアム」な感じがするKLの評価の高い5つ星ホテルに泊まることをお勧めします。 ソフィテル/オペラルームは悪くはありませんでしたが、同じお金またはそれ以下で、さらに良い5つ星ホテルがあります。
Dear Mike, Thank you for sharing your detailed comment regarding your recent stay. We appreciate your comments on the Opera Room and the overall experience at our hotel. We’re glad to hear that you found our staff pleasant and enjoyed the comfort of the bedding and the functionality of the bathroom. However, we regret that some aspects of your stay did not meet your expectations. We take your comment seriously and will look into the areas you’ve highlighted, including the renovation needs of the Opera Room and the design of the bathroom basins. Your insights about the food pricing and the overall premium feel are invaluable as we strive to enhance our guest experience. We are committed to continually improving and will use your comment to make the necessary adjustments. Thank you once again for your review. We hope to have the opportunity to better serve you in the future. Regards, N. Mageswary - Guest Experience
ソフィテルで素晴らしい時間を過ごしました。食べ物は素晴らしく、スタッフはとてもフレンドリーでした!ディナー中のサポートをしてくれたエディとジェニファーに大感謝、そして素晴らしいホスピタリティで私たちを本当に歓迎し、快適に過ごさせてくれたジェローム・ズザルティとエクバーにも感謝します。絶対に戻ってきます!
Dear Maryanne, Thank you so much for your kind words. We are thrilled to hear that you had an amazing time at Sofitel and enjoyed both the food and the service. We will be sure to pass along your compliments to Eddy, Jennifer, Jerome Zuzartee, and Ekbar. They will be delighted to know that their efforts made your dining and stay special. We look forward to welcoming you back for another wonderful experience. Regards, N. Mageswary - Guest Experience
私の息子はホテルのプールが大好きで、基本的にプールは風があり、直射日光が少ないです。私たちはほとんどの時間をプールで過ごしました。 パビリオン・ダマンサラまで徒歩圏内で、ショッピングモールには多くのレストランの選択肢があり、スーパーはホテルのすぐ隣です。 ホテルの部屋は快適で清潔でした。またぜひ戻って来たいです。
Dear Diong, Thank you for sharing your wonderful experience with us. We are thrilled to hear that you and your family, especially your son, enjoyed the swimming pool and the overall stay at our hotel. We take pride in providing a family-friendly environment, and it's great to know that our pool area, with its windiness and minimal direct sun, added to your enjoyment. Our proximity to Pavilion Damansara and the variety of dining and grocery options nearby are indeed convenient, and we're glad you found the location to be advantageous. Your kind words about our comfortable and clean rooms mean a lot to us. We are delighted to know that you plan to return, and we look forward to welcoming you and your family back for another memorable stay. Regards, N. Mageswary - Guest Experience
全体的にいい経験でした。部屋はとても快適で、居心地の良いリラックスした環境を提供していました。特にバスタブのデザインが気に入りました。これは素晴らしい追加で、私からは大きな支持を得ました。しかし、いくつかの電源プラグがうまく機能していないことに気づきました。おそらく古いデザインが原因でしょう。便利さを考慮して、ホテルがUSBポートの設置を検討してくれると嬉しいです。 ポジティブな面では、ホテルの立地は素晴らしく、非常に戦略的でした。改善が必要な点はチェックインプロセスで、少し遅かったです。今後、ゲストの体験を向上させるために、これがスムーズになることを期待しています。 全体的に、いくつかの小さな問題はありましたが、滞在を楽しみましたし、快適さ、優れた立地、そして素晴らしいバスタブのデザインのためにこのホテルをお勧めします。
Dear Joyce, Thank you for taking the time to share your detailed comment with us. We are delighted to hear that you had a pleasant experience overall and appreciated the comfort of our rooms, especially the bathtub design. Your positive comments about our superb location are also much appreciated. We apologize for the inconvenience you faced with the electrical plugs and the check-in process. Your suggestions for installing USB ports and streamlining the check-in procedure are valuable to us, and we will certainly take them into consideration as we continuously strive to enhance our guests' experience. Thank you for recommending our hotel despite the minor issues you encountered. We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay. Regards, N. Mageswary - Guest Experience
良い場所で、ステイケーションの場合はより静かな環境を求めて市外のどこかを常に好みます。良い施設、プールは素晴らしく、バスタブも気に入っています。部屋は清潔でベッドは快適でした。DCモールとパビリオンまで徒歩圏内です。また来ます。
Dear Oon, Thank you for choosing our hotel for your weekend staycation and for sharing your wonderful comment with us. We are delighted to hear that you enjoyed our peaceful location, good facilities, and especially the pool and bathtub. It's great to know that you found your room clean and the bed comfortable. We are also pleased that our proximity to DC Mall and Pavilion added to your convenience. Your intention to return is the highest compliment for us, and we look forward to welcoming you back soon for another relaxing staycation. Regards, N. Mageswary - Guest Experience
部屋は非常に広々としていて、現代的な装飾が施されています(最新のもの)。ベッドとスタッフのサービスが大好きです。 しかし、ソファはあまり清潔ではないようで、子供がその上で寝たら体にたくさんのかゆみ(赤い跡)ができ、寝虫のように見えます(確信はありません)。そこで、私たちはソファの上に自分の毛布を敷き、子供はベッドのベンチで寝ることにしました。 トイレは広くて清潔です。ただし、水流にいくつか問題があります: 1) シャワーを使っているときに、バスタブでも水を流すことができますが、シャワーを使うとバスタブの水の流れが非常に遅くなります。その逆も同様です。共有ではなく、2つの別々の水道管があれば良いか、水流を増やす必要があります。シャワーヘッドの水はトリクルのようで、普通の水 jet ではありません(バスタブが使用されていないときでも)。 2) バスタブの水道水は、最小限の熱でも非常に熱くなる傾向があります。
Dear Eric, Thank you for taking the time to share your detailed comment regarding your recent stay with us. We are pleased to hear that you enjoyed the spacious and modern room, comfortable bed, and our staff’s service. However, we are very sorry to hear about the issues you encountered with the sofa and the water flow in the bathroom. Your concerns about the cleanliness of the sofa and the possibility of bed bugs are taken very seriously. We assure you that we are investigating this matter thoroughly and will take immediate action to ensure that our high standards of cleanliness are maintained. Appreciate your comments about the water flow in the shower and bathtub. We understand how these issues can affect your comfort, and we will have our maintenance team address them promptly to ensure a more pleasant experience. Thank you for bringing these matters to our attention. Your comment is invaluable in helping us improve our services. Regards, N. Mageswary - Guest Experience
急に選んだホテルでしたが、快適で、部屋は清潔、スタッフは親切でした。非常に満足しました。
Dear 기석, Thank you for taking the time to share your comment. We're delighted to hear that you found our hotel comfortable, with clean rooms and friendly staff. It's wonderful to know that your stay was satisfying, even though it was a hastily chosen option. We hope to have the pleasure of welcoming you back in the future. Regards. N. Mageswary - Guest Experience
ソフィテルクアラルンプールに素晴らしい宿泊をしました。部屋は広くて清潔です。ベッドは快適で、シャワーは水圧が良く、部屋にはコーヒーマシンも備え付けられています。チェックインとチェックアウトは少し遅かったですが、まだ許容範囲です。車で訪れる方は、駐車場が無料ではなく、時間課金制で、1回の入場につきRM 10が上限であることに注意が必要です。ホテルの場所は、DCモールの隣で、新しいショッピングモールのパビリオン・ハイツ・ダマンサラまでは徒歩圏内で、MRT駅(プサット・バンダー・ダマンサラ)にも接続しています。朝食は良いと考えられ、レストランのスタッフは非常に親切です。全体としてとても良い滞在で、間違いなくコストパフォーマンスに優れています。
Dear Koo, Thank you for choosing to stay with us. We are delighted to hear that you had a great stay and found our rooms spacious, clean, and comfortable. It's wonderful to know that you enjoyed the amenities provided, such as the coffee machine and the good water pressure in the shower. We appreciate your understanding regarding the parking charges and apologize for any inconvenience this may have caused. We will take note of your comment about the check-in and check-out process to ensure a smoother experience for our guests in the future. We are pleased that our location near DC Mall and Pavilion Heights Damansara, with easy access to the MRT station, was convenient for you. It's also gratifying to hear that you enjoyed the breakfast and found our staff at the restaurant to be very friendly. Thank you for recognizing our efforts to provide value for money. We hope to have the pleasure of welcoming you back. Regards. N. Mageswary - Guest Experience
私たちの記念日で、スタッフは到着時にウェルカムデコレーションと無料のデザートを用意してくれて、とても親切でした!場所はとても清潔で、バスタブも素晴らしいです。また、近くにはショッピングモールがありますが、あまり多くの店はありませんが、美味しいヌードルを楽しむことができます。
Dear Jin, We are thrilled to have been a part of your special celebration and to hear that our staff went above and beyond to make it memorable with a welcome decoration and complimentary dessert. It is wonderful to know that you found our place sparkling clean and enjoyed the awesome bathtub. We are also glad to hear that you found the nearby mall convenient, and that you were able to enjoy some great noodles. Thank you for choosing to spend such a special occasion with us, and we hope to have the pleasure of welcoming you back for more memorable experiences in the future. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Regards. N. Mageswary - Guest Experience
クラブルームを予約し、KLで泊まったホテルの中でこれまでで最も素晴らしいクラブラウンジのサービスを本当に楽しみました。新しいパビリオンダマンサラモールに近く、近くには素晴らしいスーパーマーケットもあります。サービスは素晴らしく、部屋は清潔で快適です。必ず再訪します。
Dear May, Thank you for your glowing review. We're thrilled to hear that you had a wonderful and relaxing stay with us. It's fantastic to know that you enjoyed the offerings at our club lounge, and we're honored that you consider it the best among all the hotels you've stayed at in KL. We're also pleased that our proximity to Pavilion Damansara Mall and the nearby supermarket added to your convenience. Your compliments about our excellent service and clean, comfortable rooms are greatly appreciated. We can't wait to welcome you back for another enjoyable stay at Sofitel Kuala Lumpur Damansara. Regards. N. Mageswary - Guest Experience
また泊まりたいと思い連泊しました!
Dear Takahiro, Thank you so much for choosing to stay with us again. We're thrilled to have had the opportunity to welcome you back for another visit and to have been a part of your recent stay for several nights. Your loyalty and continued support mean the world to us, and we're delighted that you chose to return to our hotel. It's always a pleasure to host returning guests like yourself. We're here to ensure that each stay with us is as memorable and comfortable as possible and looking forward to welcoming you back for many more repeat stays in the future. Regards. N. Mageswary - Guest Experience
素晴らしく、完璧で、快適で居心地の良いホテル環境、素敵な施設、カップルや家族、子供、ビジネストラベラーに最適なホテルの立地。さらに、ショッピングにちょうど良いパビリオン・ダマンサラ・ハイツがすぐそばにあります。ソフィテル・ダマンサラ・KLを強くお勧めします👍
Dear Lau, Thank you so much for your wonderful feedback. We are delighted to hear that you had a perfect and comfortable stay with us at Sofitel Kuala Lumpur Damansara. It brings us immense joy to know that you found our hotel environment awesome, perfect, and cozy, with nice facilities that cater to couples, families, children, and business travelers alike. We are thrilled that our hotel's location, nestled conveniently beside shopping mall, added to the enjoyment of your stay and made shopping easily accessible. Your recommendation means the world to us, and we are truly grateful for your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back again soon for another memorable stay. Regards. N. Mageswary - Guest Experience
完璧でした! 中心からは少し離れているので 静かと思うか不便とおもうかは 人それぞれです! 私は不便無く満足でした!
Dear Takahiro, Thank you for your kind words. We're delighted to hear that you found our hotel to be very nice and that your stay was perfect. We appreciate your understanding regarding the distance from the center, and it's great to know that it didn't cause any inconvenience for you. Your satisfaction is our top priority, and we hope to welcome you back for another wonderful stay in the future. Regards. N. Mageswary - Guest Experience
チェックインはスムーズで、スタッフは親切でした。 部屋は雰囲気が良く、静かでした。 ベッドは快適でした。 朝食は選択肢が豊富で素晴らしかったです。 駐車場は共有で、DCモールに接続しています(週末は1回の出入りにつきRM2の料金がかかります)。 パビリオンダマンサラハイツにも近いです(混雑の少ないショッピングモール)。 公共交通機関でKL市中心部に行きたい方には、ホテルは二つのMRT駅の間にあります。MRTを利用する場合は移動距離があります。
Dear Fook, Thank you for taking the time to share your feedback about your recent stay with us. It's great to know that the check-in process was hassle-free, and you found our staff friendly. We're pleased that the room ambiance was to your liking and provided a quiet retreat. We're glad you found the proximity to DC Mall and Pavilion Damansara Heights convenient, offering additional options for parking and shopping. Your insights about the travel distance to the MRT stations are valuable, and we appreciate your mention of it for the benefit of other guests. Once again, thank you for choosing to stay with us. We look forward to the pleasure of welcoming you back for another comfortable and enjoyable experience in the future. Regards. N. Mageswary - Guest Experience
ソフィテルでの滞在は素晴らしかったです。場所は良く、近くにはショッピングモールもたくさんありました。スタッフはフレンドリーで親切で、良いサービスを提供してくれました。ホテルは清潔でよく手入れされています。快適な宿泊施設のおかげで、私たちは素晴らしい滞在と休息を得ることができました。コストパフォーマンス、立地、サービスの面で、このホテルを強くお勧めします。
Dear Nicholas, Thank you for choosing Sofitel for your birthday celebration staycation. We're thrilled to hear that you had a great experience and that our location, staff, and services contributed to your enjoyment. It's wonderful to know that you found the hotel clean, well-maintained, and our accommodations comfortable, providing you with a great stay and rest. Once again, thank you for celebrating your birthday with us. We look forward to welcoming you back for more special occasions in the future. Regards. N. Mageswary - Guest Experience
このホテルに宿泊するのはとても楽しかったです。部屋は十分な広さがあり、便利な場所にあり、スタッフのサービスも親切でした。結論として、このホテルに宿泊するのはとても楽しいことです。
Dear Soeharsojo, Thank you for choosing to stay with us, and we're delighted to hear that you had a very pleasant experience during your time at our hotel. Your positive comments about our spacious rooms, convenient location, and the friendly service of our staff are truly appreciated. We strive to provide a comfortable and enjoyable stay for all our guests, and we're thrilled to know that we met your expectations. We look forward to the pleasure of welcoming you back for another enjoyable stay. Regards. N. Mageswary - Guest Experience
ホテルの設備と清潔さは完璧で、コストパフォーマンスも良かったです。残念ながら画像は撮っていないですが、滞在する価値はありました。私の観点からの欠点は、朝食のビュッフェが少し限られていて、スタッフが足りなかったように見えたため、再補充やサービスに時間がかかったことです。それ以外は、また絶対に予約します。
Dear Mohammed, Thank you for taking the time to share your feedback on your recent stay with us. We're delighted to hear that our hotel provided the perfect escape for a one-night getaway from work life and that you found our facilities and cleanliness to be excellent, reflecting good value for money. We appreciate your honest insights about the breakfast buffet, and we apologize for any inconvenience you experienced with the limited options and delays in service. Your feedback is invaluable to us, and we will certainly address this issue with our team to ensure a more seamless and enjoyable dining experience for our guests in the future. It's great to know that despite the breakfast experience, you still consider your stay with us worth it. We truly value your patronage, and we look forward to the opportunity to welcome you back. Regards. N. Mageswary - Guest Experience
そこに2泊しました。 コンシェルジュ(マレーシアの女性)やドアマン(ビルマ人)のフレンドリーなスタッフが大好きです。非常に親切で明るいので、誰にとっても素晴らしいスタートです。 施設は素晴らしいです。ジムはまずまずで、ダンベルは20kgまで対応しています。ほとんどのホテルのように基本的なマシンとトレッドミルがあります。スミスマシンがあれば嬉しいです(希望リスト)。 プールは小さく、オリンピック規模ではなく、おそらく高さ1.2mです。泳いだ後、スタッフが素晴らしく、タオルを渡してくれ、印象的なサウナとトイレへの道を案内してくれます。ロッカー施設とヘアドライヤーもあります。 DCモールに接続されている場所が気に入っています。そこにはカフェ、スーパーマーケット(ジャヤグロサー)、ミニマート(マイCU)、いくつかのレストランがあるので、あまり外に出る必要がありません。韓国のハラールレストランと中国の手引きハラールヌードルがあります。 部屋は広く、キングサイズベッドは素晴らしいです。追加の枕も提供されました。トイレは素晴らしく、バスタブ、別のシャワー、ビデ付きの座席があります。洗面所は十分な照明と鏡、シンクがあります。広々としています。部屋の角には素敵なソファと、仕事をしたりノートパソコンをつないでテレビに接続するためのオフィステーブルがあります。市街地の良い眺めがありました。 エアコンは素晴らしいです😃👍
Dear Muhammad, We would like to express our heartfelt appreciation for sharing your wonderful feedback regarding your recent two-night stay at Sofitel Kuala Lumpur Damansara. Your detailed and positive comments are truly uplifting. It's fantastic to hear that our staff, especially the concierge and doorman, made a great impression with their helpfulness and cheerfulness. We believe that a warm and welcoming experience is the cornerstone of a memorable stay, and it's delightful that our team made your visit special. The location's connection to DC Mall and its various amenities, including the restaurants you mentioned, is indeed a convenience we are proud to offer. We're pleased that you found the room spacious and well-equipped, and that you enjoyed the city view. Thank you for choosing Sofitel Kuala Lumpur Damansara. We look forward to the pleasure of welcoming you back for another great stay. Warm regards, Chloe Tay Front Office Manager
件名: ジョージ様 - ソフィテルダマンサラのゼネラルマネージャーへ: 私は最近、シンガポールのソフィテルとハノイのソフィテルに行ってきましたが、ダマンサラのソフィテルがサービスと快適さの両方の面で最高のクオリティでした。この場所の顧客サービスは素晴らしいと評価します! 私は国際的なフィンテック会社のグローバルマネージャーなので、旅行やホテルの宿泊の経験は豊富です。この旅では、過去8日間に6カ国を訪れました。マレーシアには初めて来ました。別の場所で長期宿泊を無事に予約していたのですが、その結果を待っている間に、もちろんソフィテルに来ました。 ここでのスタッフの親しさとサービスの良さを考えると、ビジネスと私と夫の個人的なニーズの両方を満たすために、ソフィテルでの長期宿泊を真剣に考えています。 あなたのチームは非常にサービス指向で親切です。彼らは迅速に助けてくれ、7つの大きな荷物を持っての早めのチェックインに対しても対応してくれました。荷物を部屋まで運ぶ際もとても親切でした。コンシェルジュはDCモールでアメリカからマレーシア用の電源アダプターを見つける手助けをしてくれ、地元の交通手段や空港への移動手段も提供してくれました。朝食ビュッフェは豊富で、さまざまな料理、新鮮なフルーツ、ジュースが含まれていました。部屋は広くて快適で静かで平和で、主要道路の近くにいるにもかかわらず、快適に過ごせました。KLCCへのドライブは15分以内なので、必要なものにはすぐアクセスできます。 あなたが素晴らしく管理しているソフィテルでは、私はこの場所を出会うすべての人に自信を持って推薦できると確信しています。マレーシアのダマンサラにあるソフィテルでの滞在は必見です。この素晴らしい管理された場所について、ソフィテルの本社にこの推薦を送ることができたら嬉しいです。
Dear Erikka, Thank you for choosing Sofitel Kuala Lumpur Damansara once again and we really appreciate you for taking the time to share with us, your kind thoughts. It's a thrill to learn that you have had such an amazing time with us and you've enjoyed the property's amazing location and of course warm and welcoming service-I'll be sure to mention your kind comments too. Furthermore, I am also happy to hear that the services was up to your standard and met your expectations. We'd love to have the opportunity to welcome you once again and would be glad to assist with any future reservations. Sincerely, George Koumendakos General Manager
ホテル、室内、ブッフェ、設備は申し分ありません。 まだまわりが建設中で、タクシーがウロウロしてなかなか来ない場合があります。 大型モールが建設中でこれから発展するらしいです。
Dear Hideki, Thank you for your feedback and we are glad to hear you generally enjoyed the food & beverage offerings and very friendly staffs together with the hotel facilities. I am sure that your comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, we appreciate your time and effort in sharing your experience with us and we look forward to welcoming you back for another memorable stay. Sincerely, George Koumendakos General Manager
私はSOFITELのすべてが大好きでした。旧正月の休日中はかなり混雑していたにもかかわらず、チェックインがとても迅速でした。部屋はとても素晴らしいです!内装デザインから、大きなバスタブがあるクールなバスルームまで。清潔さも最高水準です。バスルームと部屋全体がとても清潔でした。 部屋に置いてあったコーヒーメーカーに興奮し、自分でコーヒーを作る価値があると思います。景色は特に素晴らしいものではありませんでしたが、私の部屋はプールビューでした。スタッフは皆親切で、滞在中ずっと素晴らしいサービスを提供してくれました。 朝食もとても美味しく、試すべき多様な料理がありました。確実にお金に見合う価値があり、家族、友人、カップルと良い時間を過ごしたい方にこのホテルを推薦します。私は間違いなくここに再度宿泊します。
Dear Ashwin, We very much appreciate your comments regarding your recent stay at Sofitel Kuala Lumpur Damansara. We are truly delighted to hear that you had a comfortable stay throughout and were happy with our staff’s service quality. Thank you for also highlighting on our uniqueness as well as the excellent hotel ambience, amenities and the wide variety of food during breakfast. Thank you once again for the sharing your experience and we hope your next stay will be as pleasant as the previous one. Sincerely, George Koumendakos General Manager
私と妹は1月13日から1月15日までここに滞在しました。ここは私たちの初めての訪問で、ホテルでの滞在をとても楽しみました。受付のスタッフからレストランのスタッフ、ルームサービスのスタッフ、さらにはスパのスタッフまで、みんなフレンドリーで親切でした。私たちが滞在した部屋は広々として快適で、特に大きなバスルームが印象的でした。私たちはプライベートバススパをとても楽しみ、次回ここに滞在する際も利用したいと思っています。朝食は素晴らしく、さまざまな食べ物が用意されていました。妹はミューズリーとヨーグルトが特に気に入っていました。このホテルは滞在期間に関係なく強くお勧めします。すべてが素晴らしいからです。👍
Dear Putri, We very much appreciate your comments regarding your stay at Sofitel Kuala Lumpur Damansara. We are glad to hear that you liked the food and beverage served from our restaurant and also our staff friendliness as well as our comfortable room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. So important you felt comfortable and we cared for on your stay, we are pleased to hear you thoroughly enjoyed the experience and thank you taking the time to share your comments with us. We thank you for choosing to stay with us once again and we look forward to welcoming you back in the near future for another enjoyable visit. Sincerely, George Koumendakos General Manager
良かった点 ベッドがふかふかでよく眠れた 調度品のセンスが良い 朝食にたくさんの種類のチーズがある 従業員の愛想が良い 気になった点 浴室の空調の音が大きい シーツに所々黒い汚れがある 部屋のドアの取手が重く、バキッと少々不吉な音がするまでドアの取手を回さないと開かない 最寄りの駅からは少し遠く、また工事現場を縫うように簡易的に作られた道のため少々危ない感じ 当初よりあまり精力的に観光するつもりはなく、休息のために取ったホテルでしたので全体的には満足です。
Bonjour Eri, Greetings from Sofitel Kuala Lumpur Damansara ! First of all, I would like to present my apology for the problems you have faced during your stay in 2019 with the stains and the difficulty to open the door. Please know that since last year, we have done our best to fix all issues regarding the Engineering and Housekeeping side to prevent any future inconveniences. We hope that in 2020, you will give us another chance to serve you better. In the meantime, we wish you and your family all the best health. Kind regards, Clemence Berthon Guest Experience
great rooms bed is comfortable. out of the busyness of kl. staff are attentive and friendly. concerned around hot water as takes forever to come through. advised from staff to run the bath, sink, and shower to increase chances of hot water coming through.
Cant say more.. it was superb, loves everything 🩷
Dear Raihana, Thank you for your lovely comment. We're absolutely thrilled to hear that you had such a superb stay and loved everything about your experience with us. We can’t wait to welcome you back to Sofitel Kuala Lumpur Damansara for more memorable moments. Regards, N. Mageswary - Guest Experience
Would always come bck here cause my kids will always remember how awesome the bathtub is!
Dear Nur, Thank you for your delightful comment. We're so happy to know your family enjoyed the stay especially the bathtub, which clearly made a lasting impression on your kids. It’s wonderful to hear that Sofitel Kuala Lumpur Damansara holds such special memories for your family. We can’t wait to welcome you all back for another fun and relaxing visit. Regards, N. Mageswary - Guest Experience
Great place to stay
Dear Nursafura, Thank you for your kind words. We're so glad to hear you had a great stay with us at Sofitel Kuala Lumpur Damansara. We look forward to welcoming you back again soon. Regards, N. Mageswary - Guest Experience
Good location, clean and a comfortable stay.
Dear Siti, Thank you for your kind words. We're pleased to hear you had a comfortable stay and enjoyed our convenient location and cleanliness. We look forward to welcoming you back again soon. Regards, N. Mageswary - Guest Experience
For a hotel that prides itself to have great hospitality, it falls pretty short in many areas. Parking isn't free, early check-in has charges to it. I took the club milisime access and it has many bold claims, however in actual the place has nothing aside much aside from the evening cocktail and breakfast. Even the so called complimentary late check out at 4pm isn't really honored, they couldn't even extend till 1pm. Just disappointed.
Dear Tam, Thank you for taking the time to share your comment with us. We are truly sorry to hear that your recent experience at Sofitel Kuala Lumpur Damansara did not meet your expectations, particularly in regard to the value and benefits associated with Club Millésime. We regret the inconvenience you faced with parking charges, early check-in, and the late check-out request. While certain benefits are subject to availability and operational constraints, we understand how these limitations can be frustrating especially when expectations are not met. Your comments regarding the Club Millésime offerings have also been noted, and we will be reviewing them with our team to ensure we deliver a more consistent and fulfilling experience in line with our brand standards. Your disappointment is genuinely felt, and we hope you might consider giving us another opportunity in the future to better reflect the hospitality we strive for. Regards, N. Mageswary - Guest Experience
Stayed previously exceptional lacked a little on second stay at hotel
Dear Osman, Thank you for your continued support and for sharing your comment. We’re glad to hear your previous stay was exceptional, and we apologize that your recent visit did not fully meet those expectations. Your comments are important to us, and we will work on improving to ensure your next stay is consistently excellent. We look forward to welcoming you back soon. Regards, N. Mageswary - Guest Experience
Not as good as previous stays
Dear Osman, Thank you for your comment and for being a returning guest. We’re pleased to hear you had a very good stay, though we’re sorry it didn’t quite match your previous experiences. We appreciate your loyalty and will continue to strive for consistency in delivering excellent service. We look forward to welcoming you back and making your next stay even better. Regards, N. Mageswary - Guest Experience
best hotel in damansara
Dear Vichard, Thank you so much for your wonderful comment. We’re delighted to hear you consider us the best hotel in Damansara. It’s our pleasure to provide you with exceptional service, and we look forward to welcoming you back soon. Regards, N. Mageswary - Guest Experience
All room have tbey problem
Dear visit, Thank you for your comment. We’re sorry to hear that you experienced issues with the room during your stay. We take all guest concerns seriously and would appreciate the opportunity to learn more so we can improve. Please feel free to reach out to us directly. We hope to have the chance to provide you with a better experience in the future. Regards, N. Mageswary - Guest Experience
amazi ng hotel as good as any
Dear Dmitry, Thank you for your wonderful comment. We're thrilled to hear you found our hotel amazing and on par with the best. We look forward to welcoming you back for another great stay soon. Regards, N. Mageswary - Guest Experience
Good
Dear Ryan, Thank you for your kind comment. We're delighted to hear that our friendly staff, clean rooms, and convenient access to shopping malls made your stay enjoyable. We look forward to welcoming you back soon. Regards, N. Mageswary - Guest Experience
Mattress quality no good.. sunken.
Dear Aik, Thank you for your comment and for rating your stay as “Very Good.” We’re glad you enjoyed your visit, though we’re truly sorry to hear about the issue with the mattress. Your comfort is very important to us, and we’ll have our housekeeping and maintenance team inspect the bed to ensure it meets our standards. We hope to have the opportunity to welcome you back for a more comfortable and seamless stay. Regards, N. Mageswary - Guest Experience
Thanks for the nice arrangement for our anniversary staycation. Very beautiful deco for the bedroom. The bed also very quality soft and support for good sleep. The improvements part will be the water in the bathroom unable to leak.
Dear Kwang, Thank you for celebrating your anniversary with us. We’re delighted to know you enjoyed the special room decoration and had a restful sleep on our comfortable bed. It’s always a pleasure to be part of such meaningful moments. We appreciate your comment regarding the bathroom water drainage and will have our engineering team look into it promptly to improve the guest experience. Looking forward to welcoming you back for more memorable occasions. Regards, N. Mageswary - Guest Experience
This good service nice
Dear Datuk, Thank you for your kind words. We're glad to know you enjoyed our service and had a pleasant experience. We look forward to welcoming you again soon. Regards, N. Mageswary - Guest Experience
Consistently proactive and warm hospitality from all the staff we interacted with during our stay. Good location which will become even better when the MRT link way is completed.
Dear Elliot, Thank you for your kind words. We're thrilled to hear you experienced consistently warm and proactive service from our team, it truly means a lot to us. We're also glad you appreciated our location, and we agree the upcoming MRT link will make it even more convenient. We look forward to welcoming you back for another enjoyable stay. Regards, N. Mageswary - Guest Experience
5 star hidden gem away from KL traffic with all the amenities.Some Facilities available here beat most hotels 5star hotels in KL too( shower rooms at pool area etc) Front desk staff Lokman was amazing to entertain requests and amazing hospitality from the rest as well. Will definitely be back again
Dear Nursharina, Thank you so much for your glowing review. We’re thrilled you found our hotel to be a five-star hidden gem and that you enjoyed the amenities, especially the pool area facilities. We’re also delighted to hear Lokman and the team made your stay extra special with their hospitality. We can’t wait to welcome you back for another wonderful workcation soon. Regards, N. Mageswary - Guest Experience
The staff prepared birthday surprise for my wife and also allowed earlier check in and late check out. Overall service was really good and we're also happy with the gym and pool facilities. Would recommend to stay.
Dear Sam, Thank you very much for your kind review and for recommending us. We’re so pleased to hear you enjoyed the birthday surprise for your wife and appreciated the early check-in and late check-out arrangements. It’s wonderful to know you were happy with our service, as well as the gym and pool facilities. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another memorable visit soon. Regards, N. Mageswary - Guest Experience
Simply love the facilities in the room and ambience of it.
Dear Michelle, Thank you so much for your wonderful comment. We’re truly honored to be your quarterly retreat place and are thrilled to hear you love the room facilities and the ambience. It’s always a pleasure to welcome you back, and we look forward to making each of your stays just as relaxing and memorable. Regards, N. Mageswary - Guest Experience
spacious
Dear Mona, Thank you for your kind comment. We’re delighted you appreciated the spaciousness of your room, we want all our guests to feel relaxed and comfortable during their stay. We look forward to welcoming you back soon. Regards, N. Mageswary - Guest Experience
Welcome message is under different people’s name
Dear Valerie, Thank you so much for your kind words and for rating your stay as exceptional. We’re thrilled to know you had a wonderful experience with us. We also appreciate your note regarding the welcome message being under different names, thank you for bringing this to our attention. We will review this with our team to ensure consistency and avoid any confusion in the future. We look forward to welcoming you back for another exceptional stay soon. Regards, N. Mageswary - Guest Experience
The hotel ambience oozes a luxurious appeal while nestled in an exclusive neighbourhood. The room is clean, quiet and comfortable.
Dear Chan, Thank you for your kind review and for choosing Sofitel Kuala Lumpur Damansara for your staycation. We’re delighted to hear that you enjoyed the luxurious ambiance of the hotel and the peaceful setting of our exclusive neighbourhood. It’s wonderful to know that your room was clean, quiet, and comfortable – just the way a perfect staycation should be. We look forward to welcoming you back for another relaxing and memorable stay. Regards, N. Mageswary - Guest Experience
Overall all good for the stay! Lil disappointed on the breakfast buffet but super comfort staying in the room !!
Dear Shanisse, Thank you for choosing Sofitel Kuala Lumpur Damansara for your holiday staycation and for sharing your comment with us. We’re glad to hear that you had a comfortable and enjoyable stay, especially in the room. However, we’re sorry to learn that the breakfast buffet did not fully meet your expectations. Please be assured that your comments have been shared with our culinary team for review as we strive to continuously improve our offerings. We truly appreciate your comment and look forward to welcoming you back for an even better experience in the near future. Regards, N. Mageswary - Guest Experience
“真のソフィテルの卓越性を持つ特別な滞在”
始まりから終わりまで、この滞在は素晴らしいものでした。サービスは完璧で、スタッフは私の最後の瞬間の予約に対して非常に簡単かつプロフェッショナルに対応してくれました。 部屋は素晴らしく、息をのむような景色があり、その体験をさらに記憶に残るものにしました。すべてのディテールは本物のソフィテルの基準を反映しており、豪華でエlegant、そして欠点のない実行でした。 スタッフからの配慮と注意深さは、私がゲストとして本当に歓迎され、大切にされていると感じさせました。忘れられない体験で、再び訪れるのが待ちきれません。非常におすすめです!
Dear Lau, Thank you for your incredible comment. We are absolutely delighted to hear that your stay was nothing short of amazing and that our team could accommodate your last-minute booking with ease and professionalism. It truly means the world to us to know that you felt welcomed and valued throughout your time with us. We’re thrilled that you enjoyed the breathtaking views, luxurious ambiance, and the true Sofitel experience. Your kind words inspire us to continue delivering exceptional hospitality. We can’t wait to welcome you back for another unforgettable stay. Regards, N. Mageswary - Guest Experience