クチコミ 901 件の総評
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良い
クチコミ 901 件の総評
actually the facilities old and not very good. But beside the hotel got many restaurants very convenience.
Hi yong, thank you for your reviews, every year hotel will do some renovation, and will improve and add more nice facilities. Your feedback is very important to us and hope you have a comfortable stay with us and hope to see you soon ❤️
Aircond not service & tv not Fumctioning well. Not wortth it for money.
Hi Nazreen, thank you for your reviews. You can speak to the reception on your issue, they will solve your problem. They will change or upgrade your room. Worry the aircond remote not on the aircond cooling mode. All aircond is serviced and working good. Tv is working well have 16 channel. Hope you have a comfortable stay with us and hope to see you soon ❤️
For a start, the hotel is extremely run down and dirty. The receptionist tried to cheat money and ask me to pay extra tax which was covered n paid. No toiletries, everything was extremely dirty. Room smell of cigarettes and extremely dirty. Worst ever ever ever place to stay. Dishonest staff and extremely run down place with nothing nearby.
Hi Chua, sorry to hear this, you can speak to the reception on your issue, they will solve your problem and the reception will explain to you one by one. we have 24 hour housekeeping can fix all your issue. Or they will upgrade your room. If you are a tourist, tourism tax need to be paid, it's a tax to the government. Sorry for any misunderstanding. We check that you didnt complain anything during your stay. Hope you have a comfortable stay with us and hope to see you soon ❤️
shockily disappointing in everthing
Hi chamilay, thank you for your reviews. You can speak to the reception on your issue, they will take care your problem. We have 24 hour housekeeping can fix all your issue. Hope you have a comfortable stay with us and hope to see you soon ❤️
The best hotel for me and easy parking
Hi aslindah, thank you for your reviews, hope you have a comfortable stay with us and hope to see you soon ❤️
The best hotel for me.
Hi Aslindah, thank you for your reviews. Hope you have a comfortable stay with us and hope to see you soon ❤️
For sleepover
Hi Darren, thank you for your reviews, hope you have a comfortable stay with us and hope to see you soon ❤️
Terrible Experience , My booked , Paid , Confirmed Room is not available when I reached hotel. Horrible experience with AGODA THANKS
Hi suresh, thank you for your reviews, we check that my staff have upgraded your room to a Suite room. If you check in after 12 midnight, pls call us to let us know on your arrival time. We check that you arrived the hotel around 4am. Sorry for any inconvenience. Our check in time is from 2pm - 12 midnight. Hope you understand and hope you have a comfortable stay with us and hope to see you soon ❤️
not worth the price, had problem with toilet, as muslim not enough space to pray
Hi fatin, thank you for your reviews, you can speak to the reception, they will assist you with the toilet if you have a problem. Hope you have a comfortable stay with us and hope to see you soon ❤️
SCAM FOR REAL. ROOM IS NOT AS IN THE PICTURE. NO MINERALS WATER PROVIDED. SURCHARGE AND LATE CHECK IN CHARGES ADDED. THE WORST PART BED BUGS!! NOT WORTH IT.
Hi kanchana, sorry to hear this, for agoda already stated check in time is from 2pm - 12 midnight. If you want to check in late, please call us to remark on your arrival time. you can speak to our reception on your issue, we have 24 hour housekeeping can solve your problem. We will take note on this. We have coway water dispenser can take the water from. The reception can assist you on this. Hope you have a comfortable stay with us and hope to see you soon
good
Hi nur, thank you for your reviews ❤️ hope to see you soon ❤️
Room is fine,. Just super hard to find for 1st time,. And can not access by transport. Cause its full with stall in front all the way,.
Hi Siti, thank you for your reviews. Hope you have a comfortable stay with us and hope to see you soon ❤️
Okay and nice but unfortunately check in process took long hours
Hi Muhamad, Thank you for your reviews. We Will check on this issue and maybe the new staff is on the duty. Hope you have a comfortable stay with us and hope to see you soon ❤️
Banyak faciliti tak cukup, tingkap xda, bilik ada lipas ,
Hi Zulhlmy, sorry to hear this, we have pest control company doing the service every month, and we will take note on this hope you have a comfortable stay with us and hope to see you soon ❤️
Accidentally walked into our room without knocking or anything
Hi Russell, sorry to hear this, we will check on this seriously and will take action on the staff on duty. Hope you have a comfortable stay with us and hope to see you soon ❤️
The picture in website looks nice but in reality nothing like it. Worst experience ever. Suffocating!!! Booked for 2 nights but vacated in 1 day!!!!!!
Hi shreenidhi, sorry to hear this, you can speak to reception on your issue, they will solve your problem hope you have a comfortable stay with us and hope to see you soon ❤️
Door has mold. Sink dirty. Can hear next room talking.
Hi Wan, sorry to hear this, you can speak to our reception and they will handle your problem. hope you have a comfortable stay with us and hope to see you soon ❤️
Overall is good
Hi Mohd, thank you for your reviews. hope you have a comfortable stay with us and hope to see you soon ❤️
Very closed with stadium merdeka
Hi Nur Fathonah, thank you for your reviews. hope you have a comfortable stay with us and hope to see you soon ❤️
Fist time, i met the front desk staff act like Zootopia, exactly. Every time your ask questions, he will have to say i will answer you in 10 minuets time. Facilities are bad, 2nd floor is leaking, no warm shower, parking very limited, front desk ask for RM10 compulsory tip for himself, becoz when we ask for receipt, he reluctant to give. By the way, I m season traveler, this is the first time in my life for such bad comments.
Hi Siew, Sorry to hear this, we will check on this issue. For hot shower, you need to on the switch outside the toilet door. you can speak to the receptionist and they will assist you the problem. i think the staff was mentioning that giving him 10 minutes to check in 3 rooms at once for your guests. sorry for the inconvenience. Hope you have a comfortable stay with us and hope to see you soon ❤️
Always book here for stay
hi junteh, thank you for your reviews. hope to see you soon ❤️
Always book here
Always book here
Hi Junteh, Thank you for your reviews. Hope you have a comfortable stay with us and hope to see you soon ❤️
Always book here
Hi Jun, Thank you for your reviews. Hope you have a comfortable stay here and hope to see you soon ❤️
basic hotel with friendly stuff, the location is near to eating place. Its had strategic location, which is near to town.. However the room dont had window.
hi chin, thank you for you reviews. You can choose the Deluxe room category have a window. hope you have a comfortable stay with us and hope to see you soon.
The picture provided in Agoda is not 100% true with the real hotel.
Hi Muhammad, Thanks for your reviews. hope you have a comfortable stay with us and hope to see you soon
What was Good 1. Location is near my intended destination, at Nirwana2. 2. Room rate is affordable. What needs to Improve 1. Pictures taken during their early days are not current and tend to be deceiving to new guests. 2. Already rundown and needed urgent maintenance. 3. Public parking is limited in this area. 4. Weekend surcharge of RM10.00 was not mentioned in Agoda. 5. If not for the overnight stay and being closest to my destination, I would give this place a miss.
Hi Ng, Thank you for your reviews. Will take note on this and will improve our service to serve you better next time. hope to see you soon ❤️
Good Location Clean & cozy
hi junteh, thank you for your reviews. hope you have a comfortable stay with us and hope to see you soon ❤️
All the time choose here good service
hi sir, thank you for your reviews and hope to see you soon ❤️
Good Location Clean & cozy
hi Jun teh, thank you for your reviews. hope to see you soon ❤️
Not for fussy staying. Room with Basic needs only. KK mart next door is an advantage.
Hi Simon, Thanks for your reviews. hope you have a comfortable stay and hope to see you soon. ❤️
it just another hotel oyo except they forget to cover the name. give me a room that have broken door which mean it can't be locked. dirty beddings. they may request extra money for late check in but it not been stated in the advertisement.
hi khairunaqilatunurrosli, sorry to hear this. you can speak to the receptionist on this. they will handle your issue and check and solve your problem. We have 24 hour housekeeping that can clean or change/ upgrade your room. We will investigate this issue. Our check in time is from 2pm - 12 midnight already stated at your booking. If you need to check in late, pls inform or call us on your arrival so we can remark here on this. hope you have a comfortable stay with us and hope to see you soon. ❤️
Very bad condition look hotel not well maintain, a night of full night mare.. You only can stay for sleep. Feel not so good for my personal opinion.
hi vicknashwaran, thank you for your reviews. you can speak to reception on your issue. we have 24 hour housekeeping that can solve your issue. hope you have comfortable stay with us and hope to see you soon.
Slow check in, aircond not cold and toiletries broke
hi zan, thank you for your reviews. you can inform this to the reception, they will solve your problem. Aircond is working fine and we did service every few month. either the remote setting wrongly. pls inform this to reception and we have 24 hour housekeeping that can solve all your issue. hope you have a comfortable stay with us and hope to see you soon.
Its nice here
hi muhd, thank you for your reviews. hope you have a comfortable stay and hope to see you soon. ❤️
Hotel is okay but please improve the cleanliness and change the iron board.
hi nadhirah, thank you for your reviews. you can speak to the receptionist on your issue, we have 24 hour housekeeping that can solve and clean your room until you are fully satisfied. sorry for the any inconvenience. we will take note on this and improve our service. hope you have a comfortable stay and hope to see you soon ❤️
Ingatkan besar dari standard rupa nya beza ada toilet saja
hi mohammad, thank you for your reviews, hope you have a comfortable stay with us and hope to see you soon ❤️
They have strict policy of checking in at 2pm, otherwise pay money. You arrive early, you have to wait. Staf very good & very friendly. Facilities sucking. During my stay, electricity went off & I was in dark for 2 hrs. No one knows the root cause. Unable to restore, they transferred me to another room. OK for me. But no compensation for inconvenience caused. The room door broken like alligators mouth. Room size very compact, hard to move around.
Hi sivam, thanks for your reviews. sorry to hear this. we found out that TNB have some technical issue on that area. we will check on the issue and will get the problem solved. hope you have a comfortable stay with us and hope to see you soon.
Nothing much to say. Not bad! Average hotel.
Hi Jeremy, thank you for your reviews. hope you have a comfortable stay and hope to see you soon ❤️
Good for take a nap only
hi nur, thank you for your kind review. hope you have a comfortable stay with us and hope to see you soon ❤️
This hotel is very cheap with the same price as hostel accommodation. They provide basic facilities. We only stayed there to sleep. The hotel is in a good location, easy to get parking at night. Good budget for a short trip.
hi shazrin, thank you for your kind review. hope you have a comfortable stay with us and hope to see you soon ❤️
Complaint Regarding Unsatisfactory Stay at Kuala Lumpur Hotel Dear Agoda Management, I am writing to express my dissatisfaction with my recent stay at your hotel in Kuala Lumpur. Unfortunately, my experience was extremely poor in several aspects. Firstly, there was excessive noise disturbance throughout my stay, which greatly affected my comfort and sleep quality. Secondly, the rooms were notably cramped and lacked adequate space, making it challenging to move around comfortably. Thirdly, I was disappointed to discover additional charges imposed on me, including a tourism tax of 30 Malaysian Ringgit and a weekend booking fee of 30 Malaysian Ringgit. Such fees were not transparently communicated during the booking process and came as an unwelcome surprise. Furthermore, the staff's attitude and service were exceptionally poor, adding to my overall dissatisfaction with the experience. This marks the first time I have booked through Agoda, and unfortunately, it may also be the last. I have previously utilized other booking platforms with much better results, and I am inclined to return to those in the future. I trust you will take my feedback into consideration and take appropriate steps to address these issues to enhance the guest experience at your establishment. Sincerely, Abobakr
hi abobakr, thanks for your reviews. you can speak this to the reception about your issue, they will solve your problem. hope you have a comfortable stay with us and hope to see you soon.
Parking sush sikit nk dpt. Kwsn sibuk. Dekat dgn smua tmpt tgh bndr. Sesuai utk yg x cerewet 👍
hi nurul, thank you for your reviews. hope you have a comfortable stay with us and hope to see you soon ❤️
The worst experience you can ever imagine , there is something each and everyone could learn and take note if you really have to book with this hotel , first of all , even you have book and paid in agoda , they will say your room was taken and force you to pay extra for a " bigger " eventually we found out is not a bigger room at all , is the same room that we book and when you enter the room the smell the humidity hits you right in the face , secondly there is a late check in fee of 20 ringgit you have to pay if you check in later then 12pm , we have been calling the hotel numbers of times that we would be checking in late however no one answer the call , lastly the toilet was the lowest standard of all century there is no hot water , the walls and everywhere is mod and dirty , all furniture in the room are broken and unusable , In conclusion, the i-Hotel Kuala Lumpur is a veritable house of horrors that should be avoided at all costs. Save yourself the agony and book elsewhere unless you enjoy subjecting yourself to torture disguised as a hotel stay.
hi hon cheong ng, you can speak this to the receptionist, they will solve your problem. we have 24 hour receptionist/ housekeeping you can speak to and solved all your issue . for hot water shower, you need to on the switch outside the toilet door. we are sorry for any inconvenience caused, we will investigate and do our best to improve our service to serve you better next time. hope you have a comfortable stay with us and hope to see you soon
Worth with money
hi zyra, thank you for your reviews. hope you have a wonderful stay with us and hope to see you soon.
Nightmares
hi mohd, thank you for your reviews. hope you have a comfortable stay with us and hope to see you soon
Perlu tunjuk harga bilik & Check in slow, tunggu 10-15 minit utk settle. Ada extra charge rm10 sbb cuti sekolah.
hi mohd farkhis, thank you for your reviews. will take note on this. hope you have a comfortable stay with us and hope to see you soon.
We had a problem with our booking since it was a holiday, but it was understandable. If you’re arriving overseas and book online, I suggest to contact their number so you can secure your booking. The staff was incredibly accommodating and helpful. We slept and rested pleasantly.
hi jedidah, thanks for the reviews. hope you have wonderful and comfortable stay with us and hope to see you soon.
The room is small however comfortable enough to just sleep.
hi Nor, thanks for the reviews. hope you have a comfortable stay with us and hope to see you soon. ❤️
“Teruk, terlalu teruk”
Dah book melalui agoda. Dari jauh datang KL sampai hotel lebih 12 malam, nak surcharge RM20. Hujung minggu, nak surcharge RM10. Ada je benda nak surcharge padahal customer dah bayar melalui apps. Tak pernah lagi duduk mana-mana hotel ada polisi surcharge macam ni.
Hi Noor, Sorry to hear this, For agoda check in time is from 2pm to 12 midnight. You want to check in late, pls call us to remark on your arrival time. Hotel is open 24 hour. The price you paid is very low price and have term and condition. Please check in before 12 midnight. Hope u have a comfortable stay with us and hope to see you soon ❤️