メルキュール バリ ヌサ ドゥア ホテル (Mercure Bali Nusa Dua Hotel)のクチコミ

Dear Tsukasa, Thank you for providing your feedback. We are deeply sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the unpleasant conditions you experienced, including the cleanliness and odor concerns. This is certainly not the standard we aim to provide. We will address these issues immediately with our housekeeping and maintenance teams to ensure such problems are rectified. Your feedback is invaluable for us to make the necessary improvements. We hope you might give us another chance to serve you better in the future. Best regards, Ketut Iriana General Manager

Dear Yuko, Thank you for sharing your experience with us. We're glad to hear that you found our hotel to be a good value and convenient for your needs. It’s great to know that the nearby amenities and our facilities added to your satisfaction. We appreciate your feedback on the room and will address the issue with ants to ensure a better experience for future guests. We are also pleased to hear that the shower and bed met your expectations. Thank you again for your feedback and recommendation. We hope to welcome you back soon! Best regards, Ketut iriana General Manager

親愛なるクミコ様 詳細なフィードバックをお寄せいただきありがとうございます。 広々とした敷地、開放的なロビー、バリ コレクションとプライベート ビーチへの無料シャトル サービスの利便性をご満喫いただいたと伺い、大変嬉しく思います。 しかしながら、ご滞在中に発生した問題について知り、残念に思います。ご不便をおかけして誠に申し訳ございませんが、ご了承ください。必要な改善が確実に行われるよう、チームでこれらの問題に対処しますので、ご安心ください。 あなたのフィードバックは私たちにとって非常に貴重であり、ゲストエクスペリエンスを向上させるために必要な変更を加えるために使用します。 敬具、 ケトゥット・イリアナ ゼネラルマネージャー

親愛なる ATSUO, ご滞在いただき、ありがとうございます。また、フィードバックをいただきまして、誠にありがとうございます。施設の古さに関するお知らせを受け、大変申し訳ございません。お客様のご意見は重要で、今後の向上に役立ちます。 ご不明点やご質問がございましたら、お気軽にお知らせください。またのご利用をお待ちしております。 よろしくお願いいたします。 ホテル管理チーム

Dear BabyNick, "Kami sangat menghargai ulasan Anda yang positif! Sangat bagus mendengar bahwa Anda merasa hotel kami sebanding dengan harganya. Kami senang bahwa lokasinya strategis dan memberikan akses mudah ke berbagai fasilitas seperti minimarket, tempat makan, dan toko oleh-oleh. Kami juga bangga mengetahui bahwa kamar-kamar kami bersih, nyaman, dan rapi serta fasilitas hotel lengkap seperti sepeda gratis, kolam renang besar, kolam anak, dan akses ke pantai pribadi dengan shuttle telah membuat pengalaman Anda lebih menyenangkan. Kami juga akan menyampaikan pujian Anda tentang makanan yang enak dan beragam kepada tim kami. Dan tentu saja, kami sangat berterima kasih atas pujian Anda terhadap keramahan dan bantuan dari staf kami. Kami menunggu kedatangan anda berikutnya Salam Hangat, Ketut Iriana General Manager

Dear Berliany, Terima kasih telah berbagi pengalaman liburan keluarga Anda di hotel kami. Kami sangat senang mendengar bahwa Anda menikmati tempat tidur yang nyaman dan kebersihan yang terjaga dengan baik. Teras yang menghadap ke kebun juga terdengar sangat menyenangkan untuk bersantai di sore hari. Kami bangga memiliki staf yang ramah dan berkomitmen untuk memberikan pelayanan terbaik kepada tamu kami. Kami juga senang Anda menikmati makanan kami yang halal dan lezat. Meskipun variasinya mungkin tidak terlalu banyak, namun rasa yang enak tetap menjadi prioritas kami. Kami juga senang Anda menikmati fasilitas-fasilitas seperti kolam renang, terutama kolam yang khusus untuk anak-anak, dan menyewa sepeda listrik untuk mengeksplorasi sekitar Nusa Dua dan pantainya. Salam hangat, Ketut IRIANA - General Manager

Dear Blaise, Thank you for sharing your detailed review and insights about the hotel and its surroundings. Nusa Dua is indeed known for its more tranquil and upscale atmosphere compared to some other areas of Bali, making it a great choice for travelers seeking a peaceful getaway. Your description of the hotel's amenities, such as the pool area, gym, and access to the exclusive beach club, provides valuable information for potential guests. It's also helpful to know about the nearby convenience stores, restaurants, and the overall safety of the area. Your review will likely be beneficial to travelers considering staying at the Mercure in Nusa Dua, as it gives them a better idea of what to expect during their stay. Once again, thank you for choosing to stay with us, and we can't wait to welcome you back for another enjoyable experience. Warm Regards, Ketut IRIANA General Manager

大切なゲストの皆様 ご滞在中のご感想を共有いただき、ありがとうございます。お子様とのワンオペ旅行を楽しんでいただけたようで何よりです。 スタッフの丁寧で笑顔の接客、そしてプールやエレクトリックバイクでの楽しい時間が素晴らしかったとのこと、とても嬉しいです。ヌサドゥア・ゲゲールビーチへの早朝の散歩もお楽しみいただけてよかったですね。 また、周辺に両替所や飲食店があり、美味しい食事をリーズナブルな価格で楽しめたことも素晴らしいです。無料シャトルバスでウォーターブローにアクセスでき、荷物を置いて散策できる便益もご満足いただけたようで、安心いたしました。 再度、ご滞在いただき、貴重なご意見をいただき、誠にありがとうございました。またのご利用を心よりお待ち申し上げております。 よろしくお願いいたします。 Ketut IRIANA 総支配人

Dear Winny, Terima kasih atas ulasan Anda mengenai pengalaman menginap di hotel kami. Kami senang mendengar bahwa anak Anda menyukai kolam renang kami dan bahwa Anda menikmati pemandangan yang menghadap langsung ke kolam renang. Kami mohon maaf jika kamar tidak terlalu luas untuk keluarga yang membawa anak-anak. Kami akan mencatat masukan Anda mengenai kebersihan seprei, selimut, dan handuk, serta memastikan bahwa masalah tersebut ditindaklanjuti dengan baik oleh tim housekeeping kami. Kami juga menghargai umpan balik Anda mengenai fasilitas hotel. Kami akan memperhatikan saran Anda untuk memperbarui dan merawat fasilitas kami agar tetap menarik dan nyaman bagi para tamu kami. Kami akan memperhatikan keadaan sofa di lobby dan melakukan perbaikan yang diperlukan. Kami senang bahwa Anda menikmati suasana asri dan nyaman di sekitar hotel kami. Lokasi yang tenang dan pemandangan yang indah merupakan salah satu keunggulan kami. Salam Hangat Ketut IRIANA - General Manager

Dear Ibu Trias yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bali Nusa Dua. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ketut IRIANA - General Manager

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations. I hope we can serve you better again in the future. Sincerely, Ketut Iriana General Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketut Iriana - General Manager

Dear Putu, Firstly I would like to thank you for taking the time to provide feedback in regards to your stay with us. We are happy to read the overall you had a pleasant stay and you enjoyed the hotel, its location and the team hospitality in general. Once again thank you very much for choosing the Mercure Bali Nusa Dua for your stay and we are looking forward welcoming you back in the near future. Best Regards, Ketut IRIANA General Manager

Dear Mr. Troy, I would like to Thank you for staying at Mercure Bali Nusa Dua and for taking the time to share with us your feedback. Please accept my sincere apologies for the experience you had during your stay. The issues you have highlighted are disappointing and should not have happened. Our guests’ comfort and experience are very important to us. We should have been able to respond more proactively and look after you better. I am looking into each area in greater detail and will be addressing them with each of our teams. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Your kind words will motivate them to improve and delivering a good service in the future Once again thank you for sharing your experience, I hope to welcome you back on your next visit to Bali. Regards, Ketut IRIANA General Manager

Dear Frisca, Warmest greeting from Mercure Bali Nusa Dua. Terimakasih atas waktunya sudah menulis ulasan yang sangat membantu kami dan pengunjung lainnya, kami sangat senang Ibu mendapatkan pengalaman yang menyenangkan selama menginap di hotel Mercure Bali Nusa Dua Sekali lagi terimakasih banyak dan kami menunggu kedatangan ibu selanjutnya Salam, Ketut IRIANA General Manager

Dear Chariene, Thank you so much for your kind words. We are delighted to hear that you appreciated our friendly and accommodating staff, as well as our convenient location near the airport and beach. Your thoughtful message means a lot to us. We truly look forward to welcoming you back again soon. Kamsahamnida With warm regards, Ketut iriana General Manager

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are truly sorry to learn of the issues you encountered during your stay, from the bathroom flooding and room condition to the disturbance early in the morning. This is certainly not the level of comfort and service we aim to provide. While we are pleased to hear that our team tried to assist you with an alternative room, we regret that the overall handling did not meet your expectations and caused you further inconvenience. Your comments regarding housekeeping, room quality, and accuracy of the room descriptions have been carefully noted and shared with the respective teams for immediate attention and corrective action. Please accept our sincerest apologies for the discomfort and frustration caused. We greatly value your feedback, as it highlights areas where we must improve to serve our guests better. Although this stay has left you disappointed, we hope you might allow us another opportunity in

Dear Roshesh, Thank you for your kind words! We’re delighted to hear that you were pleased with our service and staff. We look forward to welcoming you back to Mercure Bali Nusa Dua soon! Warm regards, Ketut Iriana General Manager

Dear Glenn, Thank you for sharing your experience with us. We’re happy to hear that you appreciated our pleasant staff and facilities, and that you found the superior room more comfortable. At the same time, we sincerely apologize for the issues you experienced with the deluxe room, including cleanliness, mosquitoes, and noise. Your feedback is very important, and we will share it with our housekeeping and maintenance teams to ensure improvements are made. We truly appreciate your constructive comments and are glad to know that despite these concerns, you would still recommend our hotel. We look forward to welcoming you back and providing an even more comfortable stay. Warm regards, Ketut Iriana General Manager

Dear Christine, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our friendly staff, cleanliness, delicious food, and great value. Your kind words mean a lot to us, and we look forward to welcoming you back for another exceptional stay at Mercure Bali Nusa Dua. Warm regards, Ketut Iriana General Manager

Dear Valued guest< Thank you for sharing your feedback. We’re delighted you enjoyed our staff, gardens, and location close to Geger Beach and nearby restaurants. We also appreciate your comments on breakfast and the condition of the property — your observations are valuable as we continue to look at ways to refresh and improve our hotel. Warm Regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for your kind words! We’re delighted to hear you enjoyed our staff, facilities, and convenient location. We truly appreciate your recommendation and look forward to welcoming you back to Mercure Bali Nusa Dua. Warm regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for your feedback. We’re glad you enjoyed your stay and found our hotel good value. We look forward to welcoming you again! Warm regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for returning to stay with us and for taking the time to share your thoughts. We truly appreciate your continued support. We’re sorry to hear that your recent experience did not fully meet your expectations. Your comments regarding the condition of our fittings, towels, and air conditioning are well noted. We understand how important comfort and appearance are to our guests, and we sincerely apologize for any disappointment caused. Please be assured that we are actively reviewing areas for improvement, and your feedback is valuable in helping us prioritize updates. We hope to have the opportunity to welcome you back again and provide you with a more refreshed and enjoyable stay. Warm regards, Ketut Iriana General Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We regret to hear that your check in process was not smooth and that you were unhappy with your room's condition. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02079020800 if you wish to discuss this matter in further details. Sincerely, Ketut Iriana General Manager

Dear Silva, Thank you for your beautiful review, we are thrilled to hear that you enjoy our pool and our best price, We hope to welcome you back soon. Regards, Ketut iriana General Manager

Dear Sean, Thank you for your wonderful review! We are thrilled to hear that you found our staff is very helpful ,good food, great pool and spa and our rabbit 🐇 pen. We hope to welcome you back soon. Regards, Ketut Iriana- General Manager

Dear Stevanes, Thank you for your wonderful review! We are pleased that you found the location of our hotel convenient and we hope to welcome you back soon. Regards, Ketut Iriana General Manager

Dear Shem, Thank you for your kind feedback! We’re thrilled to hear that you enjoyed your stay and found our location convenient and the value excellent. We truly appreciate your support and hope to welcome you back to Mercure Bali Nusa Dua in the near future! Warm regards, Ketut iriana General Manager

Ibu Monika yang Terhormat, Terima kasih atas ulasan dan waktunya Kami senang mengetahui bahwa Anda merasa nyaman selama menginap, dan menyukai kebersihan hotel serta keindahan pantai privat kami. Saran dan masukan Anda mengenai pelayanan staf dan fasilitas sangat kami hargai. Kami mohon maaf atas ketidaknyamanan yang Anda alami, terutama terkait keset basah dan kurangnya informasi dari staf restoran. Hal ini sudah kami catat dan akan menjadi perhatian kami untuk meningkatkan pelatihan dan kualitas pelayanan ke depannya. Kami berharap dapat menyambut Anda kembali dengan pengalaman yang lebih baik di masa mendatang. Salam hangat, Ketut Iriana General Manager

Ayudi yang Terhormat, Terima kasih telah meluangkan waktu untuk memberikan ulasan mengenai pengalaman Anda bersama keluarga di Mercure Bali Nusa Dua. Kami mohon maaf yang sebesar-besarnya atas ketidaknyamanan yang Anda alami, khususnya terkait ketersediaan handuk di area pantai serta kebersihan kamar dan fasilitas sekitar. Kami sangat memahami kekhawatiran Anda, terlebih lagi ketika menyangkut kenyamanan anak Anda. Situasi seperti ini tentu bukanlah standar pelayanan yang kami harapkan untuk diberikan kepada tamu kami. Masukan Anda sangat berharga dan akan segera kami tindak lanjuti bersama tim terkait agar kejadian serupa tidak terulang kembali. Kami terus berupaya meningkatkan kualitas layanan, fasilitas, serta kebersihan untuk memastikan pengalaman menginap yang lebih baik ke depannya. Kami berharap dapat menyambut Anda dan keluarga kembali di masa mendatang dengan pelayanan yang jauh lebih baik. Salam hangat, Ketut Iriana General Manager

Dear Kevin, Thank you for your kind feedback and recommendation! We’re delighted to hear that you enjoyed our clean rooms and appreciated the convenience of our designated beach area. Your positive words truly mean a lot to our team. We look forward to welcoming you back for another relaxing stay at Mercure Bali Nusa Dua. Warm regards, Ketut Iriana General Manager

Dear Swan, Thank you for your kind feedback! We're glad to know you enjoyed a quiet and clean stay with us. Your recommendation truly means a lot. We hope to welcome you back again soon! Warm regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for your feedback. We’re sorry to hear that your room did not meet your expectations and that the breakfast and coffee selection were disappointing. Your comments are noted and will be shared with our team for improvement. We truly appreciate you staying with us and hope to have the chance to provide a better experience in the future. Warm regards, Ketut Iriana General Manager

Dear Ali, Thank you so much for your kind words! We’re delighted to hear that you enjoyed the delicious food, appreciated our team's behavior, and found our location to be convenient. Your positive feedback means a lot to us, and we look forward to welcoming you back to Mercure Bali Nusa Dua in the near future. Warm regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for sharing your feedback with us. We’re pleased to hear you found our hotel to be a good value and appreciated the friendliness of our team. We sincerely apologize for the maintenance issues you experienced during your stay, including the door handle, leaking tap, and delayed service regarding the safe. Your comments have been shared with our engineering and housekeeping teams for immediate follow-up and improvement. We truly appreciate your understanding and hope to welcome you back in the future for a smoother and more enjoyable experience. Warm regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. While we’re pleased to hear you found our team to be friendly and welcoming, we regret to learn that the room layout and facilities did not meet your expectations. We appreciate your comments regarding water pressure, bottle supply, and bathroom design. These insights are important and will be shared with the relevant departments for review and improvement. We hope to have the opportunity to provide you with a more comfortable experience in the future. Warm regards, Ketut Iriana General Manager

Dear softiesmyoongi, Thank you for taking the time to share your feedback. We sincerely regret to hear that your experience did not meet your expectations. Please accept our apologies for the condition of the room and surroundings, as well as any inconvenience caused by the location and breakfast offering. Your comments are valuable and will be shared with our team to help us improve the guest experience. We appreciate your input and hope we may have the opportunity to welcome you again in the future for a more positive stay. Warm regards, Ketut Iriana General Manager

Dear R.M, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketut Iriana General Manager

Dear Evelyn, Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Your comments regarding the condition of our facilities, breakfast quality, and service shortcomings are taken very seriously. Please accept our sincere apologies for the inconvenience caused. We are currently reviewing maintenance and improvement plans, and your detailed input is extremely helpful in identifying areas that need immediate attention — especially around the pool area and food & beverage quality. We regret that we could not provide the experience you hoped for, and we understand your decision. However, we sincerely hope you might reconsider in the future, and give us the opportunity to better serve you. Warm regards, Ketut Iriana General Manager

Dear Sam, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you experienced with the bathroom facilities during your stay. Please accept our sincere apologies for the inconvenience caused by the low water pressure and the improperly installed shower hanger. This is certainly not the standard we strive to maintain, and we understand how frustrating it must have been. Your comments have been shared with our maintenance team for immediate attention, and we are taking the necessary steps to ensure such issues are addressed promptly to avoid recurrence. We appreciate your valuable input, which helps us improve our service and facilities. We hope to have another opportunity to welcome you back and provide a more pleasant experience in the future. Warm regards, Ketut iriana General Manager

Dear Greg, Thank you for taking the time to share your honest feedback. We sincerely regret to hear that your experience did not meet expectations and that the condition of our facilities fell short of the standards you associate with the Mercure brand. Please accept our apologies for the disappointment caused by the condition of the room, television, and pool area. We acknowledge that some parts of our property are in need of refurbishment, and I want to assure you that your feedback has been shared with our management team as we continue planning for necessary upgrades. Guest comfort and satisfaction remain our top priorities, and we are committed to making improvements. Thank you once again for your input. We truly hope to have the opportunity to welcome you back in the future to a renewed and improved stay. Warm regards, Ketut Iriana General Manager

Dear Johan, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff to be friendly and welcoming — it truly means a lot to us. We also appreciate your honest comments regarding the elevator noise and the overall condition of the property. We understand that certain areas may benefit from updates, and your observations help us focus our improvement efforts. While we do not have a private beach directly on-site, we do provide a convenient shuttle service to our designated beach area for our guests. Thank you once again for your input. We hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable experience. Warm regards, Ketut iriana General Manager

Dear Kaarthigayan, Thank you for your kind review! We're glad you enjoyed our great location and found the stay to be good value for money. We appreciate your note about the hotel’s condition and will continue working on improvements to enhance the guest experience. Looking forward to welcoming you again soon! Best regards, Ketut Iriana General Manager

Dear Hideliza, Thank you for sharing your feedback with us. We’re glad to hear that you found our location convenient, especially being close to local restaurants, and that you felt our hotel offers good value for your budget. We also appreciate your honest comments regarding breakfast and the noise from outside the room. We’re sorry to hear that this affected your comfort, and we will certainly look into ways to improve the soundproofing and overall guest experience. Your feedback helps us to keep improving, and we hope to have the opportunity to welcome you back again in the future. Warm regards, Ketut Iriana General Manager

Dear Eko, Thank you for your lovely feedback! We’re so glad you enjoyed our service and found the location convenient. Your kind words mean a lot to us, and we hope to welcome you back again soon. Regards, Ketut Iriana General Manager