クチコミ 1625 件の総評
宿泊者のクチコミをチェック
クチコミは利用者のみから投稿されています
最高!
クチコミ 1,625 件の総評
agodaのミスで予約ないと言われチェックインできす!最初のスタッフには予約なく、満室で何も出来ないとあっさり断られてげんなり!なんとタイプミスで予約されてたことが判明し何とかチェックインと思ったら部屋の準備に時間要してなんと1600まで待って欲しいとのこと! ロビーバーで待ってチェックインできたのは1500過ぎでした。最初の印象は最悪だったのですが、お部屋はとてもシンプルながらこだわりの空間でリラックスできました。 しかも、夜にホテルのテラスで飲んでたら雨降ってきたから、十分なサービスできなかったと何と無料にしてくれたんです。 サービスに対するプロフェッショナルな思いも感じられて最終的にはいい印象でホテルを後にできました。
Dear Natsuki, Thank you for spending the time to share feedback of your recent stay with us. Delighted to read you had a memorable stay with us and enjoyed many facets of your stay. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the utmost luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope we have the honour of welcoming you back again in the near future. Kind regards, Albert Cheng Front Office Manager
チェックインは、14時から15時の間に行きましたが、待つこと15-20分。ロビーが無駄のない作り過ぎて、待つためのイスが少なく、立って待つことになりました。また、チェックアウト時は、タクシーを待つこと2、30分。これも、立って待ちます。とにかくそれがとてもストレスに感じました。部屋、設備、エレベーター、セキュリティ、レストランと、ほぼ全てが素敵で完璧なだけに、そこだけが残念で、逆に記憶に残りました。チェックインの際は、クレームを付けている中国人がいて、その人で10分くらい時間の無駄となり、空港に三時間前に行きたかったが、30分以上、ホテルでのタクシー待ちで時間が無駄に。結局、空港ではさほどショッピングも出来ず、ラウンジ利用も10分程度となってしまった。
Dear Kaoru, Thank you ever so much for your comments in regards to your recent stay with us. Our team do their utmost to ensure our guests experience a memorable stay with us, and I am delighted to hear we achieved this in many facets of your stay with us. Please do accept my apologies in relation to the issue you experienced in regards to the service delay during your stay. I have shared your valued feedback with my team to ensure that this remains an isolated issue and is corrected moving forward. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations further to ensure we deliver the utmost luxury experience for all our guests in residence. Thank you again for sharing your feedback and I do hope to have an opportunity to better your experience with us in the future. Yours sincerely, Albert Cheng Front Office Manager
Hotel is nicely designed with spacious rooms. Hotel concierge is friendly and helpful as well. Located a short walk to hong kong central and a short walk to MTR stations.
Dear Yen, Thank you very much for your support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Teresa Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Amazing bday weekend - highly recommend!
Dear Elizabeth, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Billy Wong Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
We enjoyed our stay very much - room is big, location was convenient and near mtr stations, and we love the design of the whole hotel
Dear Vivien Thank you very much for your continued support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Noel Lau Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Excellent location
Dear Kwok, Thank you for taking the time to share your review. We are dedicated to providing memorable experiences, and your satisfaction lets us know we are on the right track. We look forward to welcoming you again soon. Best regards, Anthony Chan Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Great hotel
Dear Belinda, Thank you for taking the time to share your review. We are dedicated to providing memorable experiences, and your satisfaction lets us know we are on the right track. We look forward to welcoming you again soon. Best regards, Teresa Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Love the clean rooms, helpful staff and great services.
Dear Karen Thank you very much for your continued support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Noel Lau Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Beautiful and elegant hotel. Excellent location, 3” from the Peak Tran station.
Dear Choucri, Thank you very much for your continued support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Noel Lau Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
spacious room, nice staff!
Dear Lo, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Billy Wong Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
One the best. Everything is to detail. Buffet was grand
Dear Abdul, Thank you very much for your continued support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Noel Lau Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
My wife and I enjoyed The Murray. Easy walking distance to The Landmark and Pacific Place although they also have a shuttle to both as well as the airport express. Food was excellent. I would recommend getting the F&B special if they have it (pay HKD500 and get HKD750 F&B voucher which can be used in the restaurants, room service and bars - we ended up purchasing a second one and used both up easily.)
Dear SH, Thank you very much for your support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
The hotel experience and service were top notch. Exceptional value for money in a central location.
Dear KENNETH, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
For starters they have a gorgeous aesthetics and interiors! I love the design of the building itself. The location and service were superb too! The room was very spacious with a great view. The building is only a few blocks away from the Landmark mall and the Peak. Will definitely rebook this hotel!
Dear Regina, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Billy Wong Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
For starters they have a gorgeous aesthetics and interiors! I love the design of the building itself. The location and service were superb too! The room was very spacious with a great view. The building is only a few blocks away from the Landmark mall and the Peak. Will definitely rebook this hotel!
Dear Regina, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Billy Wong Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Great experience. Second time at this hotel. My favorite hotel in Hong Kong.
Dear Hugh, Thank you very much for your continued support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Great experiences! Helpful staff did everything we could have asked for.
Dear Vivian, Thank you very much for your support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
We had a lovely stay at the Murray, my go to hotel in HK for business or pleasure. Service is exceptional and they are so accommodating and willing to go the extra mile for their guests.
Dear Daniel, Thank you very much for your support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Billy Wong Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Haven't experienced such exceptionally thoughtful service for a while and I have to give kudos to the team at The Murray for such a pleasant stay. From restaurant suggestions from the bellboy to a service staff escorting my elderly parents to the doorsteps of the MTR, they truly went the extra mile. The rooms were amazing too, and breakfast was elegant with an Ala carte menu of choices. Will definitely return when I am back to visit.
Dear Chung, Thank you very much for your support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Will want to come back for a longer stay. The staff is incredibly helpful and friendly.
Dear Sooye, Thank you very much for your support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Just love it!
Dear Stephen, Thank you very much for your support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
We were greeted by a lovely female staff who assisted us with check-in and showed us to our room. The room was spacious and comfortable. Really appreciate that they provided a complimentary bed so we could all relax at the end of each day. Staff were all very friendly. The location is good, but it is a 5 to 8-minute walk to Pacific Place so it got very hot in summer. I think in winter the walk would be lovely though.
Dear Ka, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Billy Wong Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
I had a very stressful situation when my wife and I booked at the Murry. This was nothing to do with the Hotel and was an external trauma event. The hotel is excellent as was the problem solving manner by the management of Mr Eric Yeung.
Dear Tristan, Thank you very much for your continued support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, especially Eric left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Billy Wong Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Enjoyed our stay thoroughly in this well located hotel with clean room and amazing facilities, staff has also been very helpful, would highly recommend
Dear Michael, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Billy Wong Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Place is a bit out from subway. A good walk to where the activities are. Is you wished to be sort of isolated and this is an ideal hideout.
Dear Min, Thank you very much for your support and sharing your feedback with us. Please accept our sincere apologies for the inconvenience experienced during your time with us. We do hope we have the honour of welcoming you back again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Our flight got cancelled so we went back to the Murray. The staff was incredibly helpful and nothing was too much trouble. Perfect room and super quiet.
Dear gabrielle, Thank you very much for your support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Oasis in the middle of Hong Kong. The rooms are quiet, large and very comfortably furnished. Nothing is too much trouble for the staff. Definitely recommend.
Dear gabrielle, Thank you very much for your support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Amazing
Dear BRYAN, Thank you very much for your continued support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
great place in Hong Kong that offers luxury at a reasonable price. Great location that's slightly away from the absolute busiest areas... and that's a good thing! Still walkable to pretty much anywhere in central HK. Great rooms, nice bar on the roof. Top stay.
Dear Julius, Thank you very much for your support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Highly recommend The Murray from their reception to room finishes and more. Very satisfied whenever I visit Murray.
Dear Kyle, Thank you very much for your support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Perfect stay indeed
Dear Tat, Thank you very much for your support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
New, nice, clean, exceptional friendly staff
Dear Hing, Thank you very much for your continued support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Staffs were VERYYYY NICE & PROFESSIONAL! Excellent CS skills that makes you feel good staying with Murray. Although dinner at Taipan was quite disappointing - several dishes presented were found too salty.
Dear Kin, Thank you very much for your support and sharing your feedback with us. Please accept our sincere apologies for the inconvenience experienced during your stay. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations to ensure we deliver the utmost luxury experience for all our guests. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Modern, sparkling clean, stylish plus great location, can’t ask for more really.
Dear Bruce, Thank you very much for your continued support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Perfect location
Dear YUN-CHEN, Thank you for taking the time to share your review. We are delighted to read that you have explored the area and found us. We look forward to welcoming you again soon. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
I thoroughly enjoyed my three-night stay at Murray. The room size is generous, and the staff was friendly and attentive. The convenient shuttle bus was a great addition. l'll definitely stay at Murray again.
Dear YS, Thank you very much for your continued support and sharing your feedback with us. We are thrilled to hear that you had an enjoyable staying experience with us and left such a memorable impression! Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Highly recommended hotel with good serving food at cassia lounge. My kids still miss the staff they met at cassia lounge asking to go back again. Though the price of the hotel stay is steep, but you get whT you pay. Staff at breakfast can be a bit warmer. Overall, the stay is so good and make us like Hong Kong so much with pleasant memories. Kudos to Murray! As I have been to HK previously for work twice, and other hotels had made my stay not so comfy and pleasant which Murray has created!
Dear Sandra, Thank you very much for your continued support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Beautiful hotel and loved the room design. However the location is slightly compromised as it’s a slight walk to any public transport.
Dear Sophia, Thank you very much for your continued support and sharing your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. Thank you again for sharing your feedback and we do hope we have the honour of welcoming you back again in the near future. Best regards, Billy Wong Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
This is a 3-star hotel wishing it was a 5-star hotel. The service was rude and unaccommodating multiple times…
Dear Jonathon, Greetings from The Murray, Hong Kong. Please accept our sincere apologies for the inconvenience experienced during your stay. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations to ensure we deliver the utmost luxury experience for all our guests. Thank you again for sharing your feedback and we do hope we have the honour of welcoming you back again in the near future. Warm regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
We booked the room throughout the new years week. We requested a high floor and got a fantastic view of the city skyline. The hallways were clean and quiet. Elevators are equipped with bench seating as well which was very nice after full days of shopping.
Dear Ms. Julia, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your experience, especially. We do our utmost to ensure our guests have a memorable experience and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again soon. Best regards, Anthony Chan Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
The only downside is the location.
Dear J, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Hotel room not clean. They don’t change used glasses. New towels are just placed in sofa. Cabinets are obviously not clean. Electrical outlets are not working.
Dear Kristine, Greetings from The Murray, Hong Kong. Please accept our sincere apologies for the inconvenience experienced during your stay. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations to ensure we deliver the utmost luxury experience for all our guests. Thank you again for sharing your feedback and we do hope we have the honour of welcoming you back again in the near future. Warm regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Polite staff, great facilities, incredible in-room dining selection,
Dear Arthur, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
The staff are amazing, the breakfast is fantastic, it smells great, is clean and a haven after travelling for business. Highly recommend the Murray and will return .
Dear Stephen, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Had a lovely time at the Murray. Comfy room makes me feel peace,calm and happy,easy to go everywhere,thank you.
Dear Yasuko, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Room was clean, breakfast was great. Swimming pool was a bit small but functional regardless. Staff was helpful.
Dear Michelle, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
location is a little bit inconvenient
Dear Yi, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Limited facilities, lack of services, no notification to buyer on the maintenance of swimming pool. Inconvenience location.
Dear Man, Greetings from The Murray, Hong Kong. Please accept our sincere apologies for the inconvenience experienced during your stay. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations to ensure we deliver the utmost luxury experience for all our guests. Thank you again for sharing your feedback and we do hope we have the honour of welcoming you back again in the near future. Best regards, Crystal Li Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Definitely will stay again on our next family holiday. All staff were welcoming, helpful & resolved hiccups ( pool was closed for maintenance) expediently & professionally. Notably, appreciated assistance & thanks to Rhona at Front Desk, Andy at Guest Relations & Ron at the VIP lounge. Recommend Garden buffet & Chinese restaurants. Only comment was the basin was a little low & tap too high so some splashing.
Dear Wendy, Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your stay, left such a memorable impression! We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Christopher Tsang Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
“マレーホテルを強くお勧めします。”
部屋は清潔で、ロケーションは素晴らしく、建物はとても艶っぽく素敵でした。 浴室と朝食が特によかったです。 また、宿泊したいです。 スタッフの皆様有難うございました。
Dear Masaru, Festive greetings from The Murray, Hong Kong. Most delighted to read that you had a lovely stay with us!! Thank you for putting aside the time to share feedback on your visit and we look forward to welcome you back again in the near future! Wishing you a lovely festive period ahead. Yours Sincerely, Dean Dimitriou Hotel Manager