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We had a wonderful time at Niagara Falls. There are many activities for families as well. One negative component is the breakfast food. It didn't meet my expectations, especially with the quality of hotel. Due to high parking fees, we opted for the parking off site. There is a quick shuttle with little wait time. Much less expensive than alternatives.
Good location with fallsview and good breakfast option. We called ahead of time for an early checkin coz we have a baby with us. We arrived 2pm for a 3pm checkin. Chinese guy at the front desk lacks customer service orientation. He said no room available at the moment and doesnt know what time it will be ready. Tried to offer a higher room category "that was available already". We told him we will just wait. After 5 mins, while the Chinese guy went back room, we approved another front desk personnel, Logan. We asked if the hotel was full being since its Sunday. He said hotel was 60% to 70% occupied and told us he can already give us our room. Thumbs up to Logan the great service and for not trying to sell us a higher room and allowed us to checkin right away.
The view from our room was exceptional and the location of the hotel is convenient. My only comment is that the breakfast is the same everyday.
We checked in late around 11:30 PM and night Staff was pathetic, they were so rude. We booked a room whose price was too high but still they alloted us a small room with bad view and washroom's seat was not working properly. It was clogging. Breakfast also didn't have much options just omelette, potatoes, juice and coffee.
If you wanna stay here take a room with waterfall view, it absolutely outstanding.
Although I don’t like the shower, but who cares? I like the view. Lol…
I am suprising the first time i seen there is no water bottle in the room .the staff is very rude .they are not friendly the are behaving same as i am staying free of cost .i will not recommed this hotel .just waste the money nothjng else
Good clean hotel and good breakfast buffet.
awesome view with a spacious clean room , i recommend this suites hotel . it suites big families
Nice trip for celebrating birthday with my family
Car Parking Fee was a rip-off. 20 minute wait each time you reach for the elevator. Staff were herding you like prisoners at a jail, when heading to what was a lousy breakfast. Overall very poor value for money. Won’t recommend this place at all.
Car parking is extra 35cad
Pathetic Hotel overall
Breakfast included Pool was warm Hot tub was relaxing Parking shuttle was quick and often available (almost no waiting) Staffs were kind TGIF and Starbucks in the building was convenient Hotel was clean (someone left a bag in our closet but we didn’t mind)
Just okay. Good view though.
Ok
A stunning room with a wonderful view of the waterfalls. The fireworks were on the opposite side of the hotel, but I wouldn't have traded it for the view of the falls at night.
The room and accomodations we received was really awesome. We have the full view of the Niagara Falls and it's stunning and spectacular.
Great room with view and used the massage chair daily. Breakfast was the same every day with semi burnt sausage/hotdog, hard fried potatoes…. Very dry and not very good pancakes…… just to many strait out of the freezer items…. I guess the days of a chief cooking breakfast is in the past……so many processed foods… mix it up at least people. Lastly was quoted the room at American prices….but they slid in taxes and processing rates and just a little deceptive when you don’t get the conversions…..I had three different rates show up on my card then they were all added together in the final processing….not good for credit card watchers….had to wait 5 days to see the final price
Was left next to elevator very loud people staff not helpful could not sleep
Falls view is amazing. It’s a good place to stay if you would like to stay a room with falls view. However the break is quite simple in my opinion. The hot food is scrambled eggs, omelette, sausage and potatoes. It’s not much choice. Falls view are amazing
The staff were very rude especially at the reception. The rooms were available but refused to allocate until 4:00pm. We had to wait in queue for more than half an hour to have breakfast. Always we had to wait for more than 7 to 10 minutes for the lift. The room had musty smell and all the toiletries had to be requested each time. Please avoid this hotel. There are better hotels Sheraton, Marriott etc close by which is much better.
Not one of the better Embassy suites. But, will say as busy at it is, be tough to manage.
When I arrived at hotel, I find out that the room I made is not a two fall views. So I had to make the room upgrade which made it perfect but costy. Breakfast line was crazy. You really had to line up for it. Food was just avg quality.
Parking is expensive at CAD 70 per day. Breakfast was packed with people lining for very basic food. Had to wait average 5-10 minutes for lift to and from the room. The only thing amazing was the view of the Fall if you picked the room with Fall view.
Our room faces the Canada fall is great. Breakfast spread so so, surrounded with many good restaurants. We found a great great very authentic Japanese restaurant 🥰🥰great food.. two days gone three times 😁.
Pay for breakfast elsewhere, or get room service. The powdered eggs are awful, and the cook-to-order line is unacceptably long. There's even a queue to get in the restaurant. Also unacceptable is the elevator situation. They're so slow, staff has to direct traffic because the queues build up. With skyrocketed prices for lodging, and our vacatiob time so precious, we should have a better experience.
Could not believe the price to park…. $100 valet or $70 self park. You could park off site for 35 a night. Breakfast buffet was very nice, lots of choices. Afternoon reception with voucher for 2 free drinks and snacks. Location was fantastic. Never used the car! No housekeeping during our 3 night stay.. The view was spectacular from our room, worth every penny!
It’s a perfect setup for families. The rooms are of good size and you can get amazing views of the falls. Breakfast time was crazy busy, however food was good. The cons for us were; our room was not cleaned adequately, the hotel is very busy so be prepared to wait a long time for elevators. It’s also a hike if you choose to walk down to the falls.
found cockroach in my room very dirty place lobby smells like a hospital they don’t clean room daily only every 4 nights?!?! and they don’t tell you that…would avoid at all costs
We have had Canadian fall view room . Enjoyed
The rooms view is awesome ! that is what I really enjoyed and and live it originally I booked the canadian falls view but they offer a room that i can view both canadian and US falls with additional extra charge . Since i want to view the fireworks I agree on it . to my dismay the room is not that big, and the bathroom is very small hard to move around and even the glass door design is not good and my daughter’s finger stuck on the side of the door and hurt it because the space is very tight. this room is not suitable with children and it is good only for 2 persons we are 3 adults with 1 baby and they offered 1 sofa bed but it is not comfortable to sleep.
Amazing location, clean, nice staff! Good for family with young kids. They have refrigerator, microwave and small sink if you are bringing kids food from home. Have swimming pool, nice restaurants near area and near the falls. Amazing View!
Location and the view is great
Not worth as it has lot hidden charges..basic parking is it self Paid and Wifi is not free which is basic. Requested for change of date due to Rain but they requested for Hefty amount to chnage
Stayed in fallsview two room king suite and kids loved the view. We’re not able to see the fireworks from our room though.
The location is awesome! The view was awesome . The noise was horrible you could hear the people next door as if they were In same room talking . Parking fees are ridiculous when you spend so much on a room. Breakfast in the morning was a joke. The line to get in the restaurant was long . The lines to get food were so long. And they were not kidding at 930am they took away all the food and beverages.
Hate that they don’t provide complimentary water. They charge for water and I don’t get it. That’s supposed to be a basic amenity for every hotel. There’s coffee and tea to make but no water. Just ridiculous. We had an altercation with a staff because we were brought water which we thought were free. When we asked for it on the next day, we were told they’re charging us for it. Had to get a manager to waive the charge since we did get water the day before and we expected the same. Such a disappointment. Location was good though. It’s near the falls and you can also get a great view of the falls from your room, and from their restaurant as well. Breakfast wasn’t much. You can request how you want your eggs but they weren’t great taste-wise. Still a good thing that they offer breakfast.
No free wifi . pay more for self parking lot and walk 4-5 block aways
It was an awesome experience from this hotel, esp the filipino reception that helped me last july 23 for my check in. All the best to you
폭포랑 엄청 가까워서 다니기 편하고 좋습니다. partial canadian falls view였는데 각도를 좀 틀어야 보이긴 했지만 창문도 깨끗하게 관리되어 있어서 뷰가 좋았어요. 그치만 성수기라 roomrate가 너무 높아서... 가격대비 아쉬웠습니다.
I booked a city view room but they gave a room with partial falls view!
Spacious room and excellent location to view horseshoe falls.
Great location!! Decent breakfast but need to get to the restaurant before 8am to not have a long wait for the made to order line.
The falls view from the room is exceptional and had a great stay here. Close by to all attractions. Love this place. Thanks
Amazing views of the Niagara Falls
The staff was incredibly friendly and accommodating, always going out of their way to make sure our stay was perfect. The room itself was nicely done, clean and comfortable. Excellent location in the center of Falls View! Superb view, we had an amazing view of the falls even at the dining! Very satisfying complimentary breakfast! We enjoyed our stay here!
We upgraded to a family room with 6 queen beds for a family of 5. The 32nd floor with Fallsview was awesome. We checked in on time for the daily firework at 10pm, it was magical. Was totally blown away by the full sunrise Fallsview the next morning, spectacular! Breakfast was mediocre with limited selection. Very crowded breakfast time. Parking has to be further away from hotel which cost CAD$35/nite. Shuttle was provided to collect the car.
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Overlooking niagara falls