パレス ゲート ホテル & レジデンス バイ EHM (Palace Gate Hotel & Residence By EHM)のクチコミ

Dear Rhintany, Greeting from Palace Gate Hotel & Residence by EHM! Thank you very much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you enjoyed our luxury-level service and that Seng Seila and our team exceeded your expectations in ensuring your comfort throughout your stay. It's fantastic to know that you appreciated our efficient check-in process, welcome amenities, and the spacious, well-appointed rooms which were perfect for your family's needs. We're also pleased that our central location made exploring Phnom Penh convenient for you. We truly appreciate your recommendation and look forward to welcoming your family back on your next visit to Phnom Penh! Yours Sincerely, Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

Dear SHINSUKE, Thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed the hospitality of our staff, the facilities, and the delicious breakfast during your stay. It's always rewarding to know that our efforts to create a comfortable and enjoyable experience for our guests are being appreciated. Your comments are valuable to us, and we appreciate your support. If there's anything specific you think we can improve upon or any suggestions you'd like to share, please feel free to let us know. We hope to welcome you back in the future for another enjoyable stay. Yours Sincerely, Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

Dear Saki, Greeting from Palace Gate Hotel & Residence! We are very disappointed to hear that you found our service below your expectations. We would like to know more about it. Please email us with your phone number or any means of communication for us to discuss your issues personally. Yours Sincerely Devid Sophornprak Senior Hotel Manager Devid@palacegatepp.com Palace Gate Hotel & Residence

Dear Koji, Greeting from Palace Gate Hotel & Residence! Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence. We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely, Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

Dear HIROKO, Greeting from Palace Gate Hotel & Residence! Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence. We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely, Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

Dear myoungju, Greeting from Palace Gate Hotel & Residence! Thank you for taking the time to review your stay at Palace Gate Hotel & Residence. We are very pleased to hear that our team made your stay a memorable experience and all your comment is shared to all our team for encouraging purpose. Looking forward to seeing you again soon Yours Sincerely, Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

Dear Yasuhiko, Greeting from Palace Gate Hotel & Residence!! We are delighted to hear that Palace Gate Hotel & Residence has been part of so many journeys that you've taken. We hope that you will stay with us again on your upcoming trips. Our team are always ready to welcome you back. Thank you very much for your loyalty and trust. Yours Sincerely, Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

Dear Lisa Greetings from Palace Gate Hotel Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Penh Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards, Devid SophornPrak Senior Resort Manager Palace Gate Hotel Residence

Dear SHOJI We highly appreciate your positive feedback on Palace Gate Hotel Residence We do take pride in serving our customers' needs the best way we can. We hope to have the pleasure of welcoming you back soon. Yours Sincerely, Palace Gate Hotel Residence

Dear (Customer), Thank you for your review. We are delighted to hear that your overall experience at Palace Gate Hotel & Residence is positive. We are disappointed to hear that our Kitchen and dining table facility did not meet your expectations. This crucial feedback will be used in our next training. Thank you once again and We look forward to the next opportunity to serve you better in the near future. Yours Sincerely, Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

Dear Sawa Greetings from Palace Gate Hotel & Residence , We would like to thank you for choosing to stay with our hotel during your recent visit to Phnom Penh Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Hotel . Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards, Devid Prak Senior Hotel Manager

Dear Takamitsu, Thank you for your kind review and for choosing Palace Gate Hotel & Residence We are delighted that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Yours Sincerely, Palace Gate Hotel & Residence

Dear Daisuke We highly appreciate your positive feedback on Palace Gate Hotel & Residence . We do take pride in serving our customers' needs the best way we can. We hope to have the pleasure of welcoming you back soon. Yours Sincerely, Palace Gate Hotel & Residence

Dear Valued Guest Greetings from Palace Gate Hotel & Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Pen Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards, Devid Prak Senior Hotel Manager Palace Gate Hotel & Residence

Dear Hideyuki, A big thanks for your time to wrote us review in Japanese, however, we would thanks for support and choose our property to stay, just repeat you we are middle of city access to main area such as in front of temple ( Pagoda), Royal palace, Royal Park, Restaurant and shopping center area. please feel free contact us direct or email for next booking. Best Regards, Sam Ath

Dear Miyao, We would appreciated for your comment, and it's very important to us to make changed and more improvement through your review, however, we were sorry for making you uncomfortable stay last time, I thought, that room under maintenance or have just fixed it during period. we did not sure if you have requested us to help or not. For next time, we're pleased to pay attendance and make you wonderful stay if direct or own website. We look forward to hearing and seeing you again. Regards, Sam Ath

Dear Hideyuki, We are happy to discover your review. Thank you we're pleased to welcome you again next vacation soon. to be shared and spreading this comment to team to make it's better and keeping good service according. Regards, Jessica A GM

Dear Hideyuki Greetings from Palace Gate Hotel & Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Penh Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Hotel . Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards, Devid Prak Senior Resort Manager Palace Gate Hotel & Residence

Dear TSUTOMU Greetings from Palace Gate Hotel & Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Penh Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards, Devid Prak General Manager

Dear Tadashi Many thanks for your comment, we're delighted to share this review to team to make it changed to be better on. next time we will make you more wonderful stay and provide you best service to be served during you staying. Please feel free contact us direct or email: We hope to see you again in Phnom Penh, Cambodia. Regards, Sam Ath

Thank you for your feedback

Dear Tsuyoki, Thank you for taking the time to review your stay at Palace Gate Hotel & Residence. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. I will pass on your compliments to our team. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here at Palace Gate Hotel & Residence. Yours Sincerely, Devid Prak Senior Hotel Manager Palace Gate Hotel & Residence

Dear Ian, Greeting from Palace Gate Hotel & Residence by EHM! Thank you very much for taking the time to share your feedback, and for choosing to stay at Palace Gate Hotel and Residence. We’re delighted to hear that you enjoyed the room, our staff’s service, and the breakfast offerings. Your kind words are truly appreciated. We also sincerely appreciate your constructive comments regarding our policy on additional beds. We understand how this might have seemed confusing, especially in cases involving families with older children. Please know that our policy is in place to ensure all guests enjoy a comfortable stay, and it is based on room occupancy and bedding arrangements rather than age alone. That said, we understand that clearer communication and consistency are key, and we will certainly take your feedback onboard to review how we can improve in this area. We also apologize for the oversight with the towels and robe. This should not have happened, and we will address it with

Dear Dennis, Greeting from Palace Gate Hotel & Residence by EHM! Thank you for your kind review and for continuing to choose our hotel for your stays. We’re delighted to hear that you enjoy our convenient location, spacious rooms with kitchen facilities, and breakfast offerings. It's also wonderful to know that our English-speaking team has made your visits more comfortable. We truly appreciate your recommendation and look forward to welcoming you back on your next trip. Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Harjinder, Greeting from Palace Gate Hotel & Residence by EHM! Thank you so much for your kind words! We're thrilled to hear you and your friends had a great time with us. It's wonderful to know our team made a positive impression—we’ll be sure to pass along your compliments to them. We hope to welcome you all back again soon for another memorable stay! Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Oak, Greeting from Palace Gate Hotel & Residence by EHM! Thank you so much for your wonderful review and for choosing to stay with us! We’re delighted to hear that you had such a positive experience and enjoyed our facilities, restaurant, and breakfast. It's especially rewarding to know that our team made a great impression — your kind words mean a lot to us. We're also glad our central location and cleanliness contributed to your satisfaction. Your recommendation as a "must-choose hotel" is truly appreciated and motivates us to continue providing the best possible experience for all our guests. We look forward to welcoming you back soon! Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Dennis, Greeting from Palace Gate Hotel & Residence by EHM! Thank you so much for your continued support and for taking the time to share your kind feedback. We are truly honored to be your hotel of choice in Phnom Penh. It’s wonderful to hear that you consistently enjoy our service, breakfast, and convenient location. Your satisfaction is the greatest reward for our team, and we’re delighted that we continue to meet your expectations. We look forward to welcoming you back for another excellent stay in the near future! Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Zenu, Greeting from Palace Gate Hotel & Residence by EHM! Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay and found our location convenient for exploring Phnom Penh. Providing great value and comfort to our guests is always our priority, and we’re glad we could meet your expectations. We hope to welcome you back on your next visit. Yours sincerely, Mr. SENG Seila Operations Manager

Dear Sonja, Greeting from Palace Gate Hotel & Residence by EHM! Thank you so much for your kind words! It was a pleasure welcoming you back, and we’re thrilled to hear that you had another wonderful stay with us. Your appreciation for our peaceful pool, spacious room, and balcony means a lot to our team. Knowing that we are your favorite hotel in Cambodia truly makes our day! We can’t wait to welcome you again for another memorable visit. Yours sincerely, Mr. SENG Seila Operations Manager

Dear Pag, Greeting from Palace Gate Hotel & Residence by EHM! Thank you for your kind words! We're glad you had a great stay. We hope to welcome you back again soon! Yours sincerely, Mr. SENG Seila Operations Manager

Dear R, Greeting from Palace Gate Hotel & Residence by EHM! Thank you for taking the time to share your experience with us! We're delighted to hear that you loved our welcome calamari drink—it’s definitely a guest favorite after a long journey! It’s also wonderful to know that our front desk team made you feel welcomed and that you enjoyed the spaciousness and relaxation of your room. We sincerely apologize for the disturbance in the early morning. Your comfort is our priority, and we truly regret that this affected your rest. We appreciate your feedback and will certainly look into ways to enhance our guests' experience regarding this matter. It was a pleasure hosting you, even if just for one night! We’d love to welcome you back for a longer stay in the future so you can fully enjoy all that we have to offer. Yours sincerely, Mr. SENG Seila Operations Manager

Dear Giles, Greeting from Palace Gate Hotel & Residence by EHM! Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience during your stay with us. It’s great to know that you enjoyed our clean and well-equipped rooms, as well as the comfort of the bed. Your kind words about our team members in both the hotel and restaurant mean a lot to us, they truly strive to provide exceptional service to all our guests. We're delighted that you would consider staying with us again, and we look forward to welcoming you back in the near future! Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Matthew, Greeting from Palace Gate Hotel & Residence by EHM! Thank you so much for your kind words! We're thrilled to hear that you enjoyed our breakfast, found the place clean, and had a comfortable stay. Your compliment about being one of the best hotels in Phnom Penh truly means a lot to us! We look forward to welcoming you back for another great experience. Yours sincerely, Mr. SENG Seila Operations Manager

Dear Erika, Greeting from Palace Gate Hotel & Residence by EHM! Thank you for your feedback! We're thrilled to hear that you had a great time in Phnom Penh. We appreciate your comments about the room and will take them into consideration as we continue to make improvements. We hope to welcome you back again for an even better stay Yours sincerely, Mr. SENG Seila Operations Manager

Dear Sonja, Greeting from Palace Gate Hotel & Residence by EHM! Thank you for your kind words! We're thrilled to hear that you had a lovely stay and that our team made you feel welcome. It was our pleasure to host you, and we hope to see you again for another wonderful visit! Yours sincerely, Mr. SENG Seila Operations Manager

Dear Kaythi, Greeting from Palace Gate Hotel & Residence by EHM! Thank you for your kind review! We're delighted to be your go-to choice whenever you visit Phnom Penh. It’s wonderful to hear that our hotel suits both your work and leisure stays. We truly appreciate your continued support and look forward to welcoming you again soon! Yours sincerely, Mr. SENG Seila Operations Manager

Dear Jiro, Greeting from Palace Gate Hotel & Residence by EHM! Thank you for your wonderful review! We’re delighted to hear that you had an excellent stay with us and that our team was able to accommodate your request smoothly. It’s great to know that you enjoyed the spacious upgraded room and found our staff to be well-trained and attentive. We appreciate your kind words about the hotel's classical design and calming atmosphere—it truly means a lot to us. While we regret that the room location didn’t provide the ideal view, we hope it still offered a comfortable and relaxing stay. It was our pleasure hosting you, and we look forward to welcoming you again for another memorable experience! Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Dato, Greeting from Palace Gate Hotel & Residence by EHM! Thank you for your kind review! We're delighted to hear that you found the room spacious and comfortable. Providing a relaxing and enjoyable stay for our guests is our top priority. We look forward to welcoming you again in the future. Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Dato, Greeting from Palace Gate Hotel & Residence by EHM! hank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our convenient location and the variety of food options available nearby. We appreciate your note about breakfast options and will continue to explore ways to enhance our guests' experience. Should you visit us again, our team would be happy to recommend additional breakfast spots in the area. We look forward to welcoming you back in the future! Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Philip, Greeting from Palace Gate Hotel & Residence by EHM! Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you experienced during your stay. This is certainly not the standard we strive to uphold, and we appreciate you bringing these concerns to our attention. We’re glad to hear you found our team friendly and enjoyed the artwork on the walls, your kind words mean a lot to us. That said, we take your comments regarding cleanliness, room maintenance, and missing amenities very seriously. Please rest assured that we are addressing these matters with our housekeeping and maintenance teams to ensure improvements are made immediately. Your experience is not reflective of the service we aim to provide, and we hope to have the opportunity to welcome you back in the future for a much more comfortable stay. Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Sywong, Greeting from Palace Gate Hotel & Residence by EHM! Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to provide the best possible service and would appreciate the opportunity to learn more about something went wrong. Please feel free to reach out to us directly, so we can better understand your concerns and work towards making things right. Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Andy, Greeting from Palace Gate Hotel & Residence by EHM! Thank you so much for your kind words! We’re thrilled to hear that you had such a fantastic stay with us in Phnom Penh. It means a lot to know that you enjoyed our location, services, and cleanliness. We truly appreciate your recommendation and can’t wait to welcome you back for another great stay! Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Thiramony, Greeting from Palace Gate Hotel & Residence by EHM! Thank you so much for taking the time to share your wonderful review! We’re delighted to hear that you enjoyed your four-night stay with us and that you plan to return before your flight home. It’s great to know you appreciated our central location, courteous staff, and the variety in our breakfast menu. We’re also glad the pool, air conditioning, and hot water met your expectations. We truly value your recommendation and can’t wait to welcome you back on your return trip. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know. Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Tregardock, Greeting from Palace Gate Hotel & Residence by EHM! Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us so much that you've booked another week—that's the best compliment we could receive. It’s great to know you appreciated our prime location near Wat Botum and the Royal Palace, as well as our spacious apartment suites, perfect for longer stays. We're also glad you enjoyed the lovely little restaurant on the ground floor. We look forward to welcoming you back soon for another fantastic stay. If there’s anything we can do to make your next visit even more enjoyable. Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Pierre, Greeting from Palace Gate Hotel & Residence by EHM! Thank you for your wonderful review! We're thrilled to hear that you enjoyed your spacious and comfortable studio room, along with the balcony and beautiful view. It’s great to know that our service, restaurant, and décor met your expectations. Our team takes pride in making every guest feel welcome, so we truly appreciate your kind words about their hospitality. We’d love to welcome you back for another fantastic stay in the future! Yours Sincerely, Mr. SENG Seila Operations Manager Palace Gate Hotel & Residence by EHM

Dear Chetan, Greeting from Palace Gate Hotel & Residence by EHM! We stayed for one night only. The room was very spacious with comfy bed. The swimming pool is good. Nice central location for tourists. I would expect more variety in the breakfast. There is only one lift for the guests which leads to waiting queue sometimes. The front/restaurant staff does not seem to be attentive. Overall good value. Your Sincerely, Mr. SENG Seila Operations Manager Palace Gate Hotel & Residence by EHM

Dear DIZIRE, Greeting from Palace Gate Hotel & Residence! Thank you for your wonderful review! We’re delighted to hear that you enjoyed your spacious and clean room, as well as our convenient location near the Independence Monument and other attractions like the Asaka Skybar and Riverside Park. It sounds like you made the most of your stay, and we’re so glad we could contribute to your positive experience. We look forward to welcoming you again soon! Yours Sincerely, Mr. SENG Seila Operations Manager

Dear Gautam, Greeting from Palace Gate Hotel & Residence by EHM! Thank you so much for your kind words and for sharing your wonderful experience with us! We're delighted to hear that you enjoyed your stay and that the complimentary upgrade to a suite added a special touch to your visit. It’s always our pleasure to go the extra mile for our guests, and we’re thrilled that it made your stay feel heavenly. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay in the future! Your Sincerely, Mr. SENG Seila Operations Manager Palace Gate Hotel & Residence by EHM

Dear Mark, Greeting from Palace Gate Hotel & Residence by EHM! Thank you for your kind words and thoughtful review! We’re thrilled to hear that you enjoyed your stay with us and appreciated the combination of old-world charm and Cambodian authenticity that we strive to provide. Our team takes great pride in delivering exceptional service with warmth and professionalism, and it’s wonderful to know their efforts contributed positively to your experience. We hope to welcome you back for another memorable visit in the future. Should your travels bring you to Phnom Penh, please don’t hesitate to reach out—we’d be delighted to host you again! Yours Sincerely, Mr. SENG Seila Operations Manager Palace Gate Hotel & Residence by EHM

Dear Jesse, Greeting from Palace Gate Hotel & Residence by EHM! Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay, appreciated the upgrade, and found great value in our service. Providing an excellent experience for our guests is always our top priority. We look forward to welcoming you back again soon! Yours Sincerely, Mr. SENG Seila Operations Manager Palace Gate Hotel & Residence by EHM