プルマン ハノイ ホテル (Pullman Hanoi Hotel)

Dear our valued guest, Please accept our apologies for the late reply, and thank you very much for sharing your impressions of Pullman Hanoi. We’re delighted to know that you found the hotel spacious, comfortable, and well‑located, with good breakfast and attentive staff service. At the same time, we sincerely regret the inconvenience caused during check‑in with the room card mix‑up. This is not the level of service we strive to deliver, and we have shared your feedback with our Front Office team to ensure greater care and accuracy moving forward. Your comments are invaluable in helping us improve, and we truly appreciate your understanding. We look forward to welcoming you back to Pullman Hanoi for a smoother and more enjoyable stay. Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi

Dear our valued guest, Thank you very much for sharing such thoughtful comments about Pullman Hanoi. We are delighted to know that you experienced the consistent and reassuring atmosphere of Pullman, with the comfort of our mattresses, pillows, bathrobes, and bath towels contributing to a pleasant stay. It is also wonderful to hear that you enjoyed the diverse breakfast selection. Your recognition of these details is a great encouragement for our team, and we are truly pleased that you were able to enjoy your stay comfortably once again. We look forward to welcoming you back for many more memorable experiences at Pullman Hanoi. Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi

Dear Ragunathapillai, Please accept our apologies for the late reply, and thank you very much for sharing such a detailed and thoughtful review of your stay at Pullman Hanoi. We’re delighted to know that you and your child enjoyed a comfortable four‑night visit, with spacious and modern accommodations, consistent housekeeping, and smooth check‑in and check‑out adding to the experience. It’s wonderful to hear that our team’s kindness and proactive support made travelling with a child easier, and that our central location provided convenience for sightseeing and exploring Hanoi. Your recognition of the polished lobby atmosphere, attentive service, and overall value is a great encouragement for us. We truly appreciate your recommendation and look forward to welcoming you back to Pullman Hanoi for another memorable stay. Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi

Dear SUJI, Thank you for sharing your experience with us! We’re pleased to hear that you found our atmosphere friendly and private, and that our team’s kind attitude helped resolve any miscommunication. We believe that great service can turn any situation around. It’s wonderful to know that your family enjoyed a peaceful stay, relished the delicious breakfast, and found the quiet lounge to be a perfect place to unwind. Your feedback means a lot to us, and we will continue to strive for excellence in all aspects of our service. We hope to welcome you back to Pullman Hanoi for another relaxing getaway soon! Warm regards, Nguyen Huong Ly Pullman Hanoi Hotel Guest Experience Executive

Xin chào Quý khách, Chân thành cảm ơn Quý khách đã chia sẻ trải nghiệm. Chúng tôi rất vui khi biết rằng Quý khách đã có 2 đêm Giáng sinh thật vui tại Pullman Hanoi, và nhìn chung mọi thứ đều mang lại sự hài lòng. Chúng tôi cũng ghi nhận góp ý của Quý khách về việc thái độ nhân viên cần mềm mại hơn để trải nghiệm trở nên hoàn hảo. Hi vọng Quý khách có thể bổ sung cụ thể những vướng mắc trong quá trình trải nghiệm tại Pullman Hanoi để chúng tôi có thể ghi nhận thêm để truyền tới nhân viên phục vụ tại khách sạn. Đây sẽ là nguồn thông tin quý giá giúp chúng tôi tiếp tục cải thiện chất lượng dịch vụ và mang đến sự thoải mái, thân thiện hơn cho khách hàng. Một lần nữa, cảm ơn Quý khách đã lựa chọn Pullman Hanoi. Chúng tôi mong sớm được chào đón Quý khách trở lại với những trải nghiệm ngày càng tốt hơn. Trân trọng, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi