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Dear Julie, Thank you so much for your kind review! We’re delighted to hear you enjoyed our central location, friendly team, and the comfort and cleanliness of your room. We appreciate your understanding regarding the shower door and will share your feedback with our team as we continue to make improvements. It’s wonderful to know you felt at home with us, and we’d be thrilled to welcome you back to Thistle London Holborn on your next visit! Kind regards, Umama

Dear Jeffrey, Thank you very much for your eloquent and thoughtful review. We are truly pleased to know that you found the Thistle Hotel in Holborn to be a serene retreat and that our location, atmosphere, and surrounding amenities contributed to a restful and enjoyable stay. Your kind words beautifully reflect the experience we strive to provide for all our guests. It would be our pleasure to welcome you back in the future. Warm regards, Umama

Dear Bertram, Thank you so much for your wonderful 9.6/10 score and for sharing such detailed feedback! We're delighted to hear that you enjoyed our central location, the spacious room, and the comfort provided by features like the large, luxurious towels and heated towel rail. It’s great to know you found the room clean, quiet, and relaxing. We appreciate your comment about the carpets — thank you for pointing this out. Feedback like yours helps us prioritise improvements, and we’ll certainly take this on board. We're also very happy that you enjoyed the breakfast buffet! It means a lot to us that you would choose to stay again, and we look forward to welcoming you back for another great visit. Warm regards, Umama

Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your overnight stay and found our staff to be helpful and friendly. It's great to know that our buffet breakfast met your expectations and that our location was perfect for your visit to Covent Garden. We're also glad you appreciated the comfortable double bed and our late check-out time. We look forward to welcoming you back for another fabulous stay! Best Regards, Umama Nadeem

Dear Akarim, Thank you very much for taking the time to share such detailed feedback about your stay. We’re delighted to hear that you enjoyed our central location and found it convenient for public transport and nearby attractions, as well as your kind words about our fantastic staff. Your comments are truly appreciated and will be shared with the team. We sincerely apologise for the inconvenience caused by the heating failure in your Junior Suite. While we’re glad our team was able to provide electric heaters promptly to help improve your comfort, we fully understand that this was not an ideal solution and regret the disruption it caused during your stay. Please be assured that this issue has been noted and addressed with our maintenance team. Your feedback regarding our facilities and breakfast offering has also been carefully noted. We continuously review our services to remain competitive, and comments like yours are invaluable in guiding future improvements. Thank you once a