シェラトン グランド タイペイ ホテル (Sheraton Grand Taipei Hotel)

Dear Valued SEULKI, Thank you very much for choosing Sheraton Grand Taipei Hotel and for your wonderful review. We are truly delighted to hear that you enjoyed our convenient location near Taipei Main Station, as well as the many renowned restaurants in the neighborhood. It is also a pleasure to hear that you and your friends enjoyed the sauna facilities and found them comfortable and convenient for your morning routine. We are proud to offer a diverse and high-quality dining experience, and it’s rewarding to know it contributed to your satisfying trip. We sincerely look forward to welcoming you back for another exceptional and memorable experience in the near future. Enjoy your journey! Sheraton Grand Taipei Hotel Team

Dear Valued Guest, Thank you very much for your kind review. We’re delighted to hear that you were satisfied with the comfort of your room and that you had an enjoyable stay with us. We’re also glad that our staffs were able to assist you with your request during check-in and help ensure everything met your expectations. Thank you as well for your valuable feedback. We truly appreciate your reminder and will continue to pay close attention to every detail to provide an even better experience for our guests. We look forward to welcoming you again in the future. Warm regards, Sheraton Grand Taipei Hotel Team

Dear RYOKO, Thank you for staying at Sheraton Grand Taipei Hotel and sharing your stay experience with us. We are delighted to learn that you were satisfied with our convinient location and our room cleanliness. And thank you again for giving us high score in each aspect, this truly means a lot to our dedicated team. We will keep working hard to maintain our high quality service to our valued guests. Once again, thank you for giving us a positive review and we look forward to welcoming you back soon! Best regards, Sheraton Grand Taipei Hotel Team

Dear HYEONSEON, Thank you for staying at Sheraton Grand Taipei Hotel and sharing your feedback. We're glad to hear that you found the location and staff service to be good, and cleanliness was excellent. Regarding the mold smelling of bedding, we will transfer to related departments to review the process and make improvement. Should you plan to visit Taipei again in the future, we would be honored to welcome you back to Sheraton Grand Taipei Hotel for another wonderful stay. Best wishes, Sheraton Grand Taipei Hotel Team

Dear Yerin, Thank you for sharing your experience with us. We’re glad to hear that you were satisfied with our location, friendly service, and facilities—it’s always encouraging to know our efforts are appreciated. We also sincerely apologize for any inconvenience caused by the extra bed charge and the housekeeping service during your stay. Your feedback is very important to us, and we will carefully review our communication regarding additional fees to ensure better clarity for future guests. We have also shared your comments with our housekeeping team to help us improve consistency for longer stays. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back and provide you with an even better experience next time. Warm regards, Sheraton Grand Taipei Hotel Team