スカイシティホテル (SkyCity Hotel)

Kia ora Fernanda, Thank you for your time over our email conversation - very glad to discuss and confirm the arrangement moving forward. Looking forward to welcoming you back in due course. Nga mihi, Aiden Tibbotts Senior Concierge/Guest Relations Executive

Hi Marshal, Thank you for taking the time in giving us feedback. We are glad to hear that you enjoyed your stay with us. Specially our location, your room experience and our food offerings. Rest assured that your feedback will be shared with our team for us to address the issue accordingly from our end. Thank you for staying and choosing SkyCity Hotel and we look forward in welcoming you back in the near future. Warmest Regards, Bianca

Hi Harsha, Thank you for taking the time in giving us feedback. We are glad to hear that you enjoyed your stay with us. Specially our location, our facilities, our cleanliness and our customer service. We truly appreciate your kind words. Rest assured that your amazing feedback will be shared with our team and for us to action the issues that you have raised. Thank you for staying and choosing SkyCity Hotel and we look forward in welcoming you back in the near future. Warm Regards, Bianca

Hi Hern, Thank you for taking the time in giving us feedback. We are glad to hear that you enjoyed your stay with us. Specially our location and your room experience. Regrettably, we are having issues with one of our guest lifts which causes inconvenience for our guests. However, our guests are able to use the VIP lifts which is accessible during peak hours. Otherwise, please do see our team for any assistance that you might require on your future stay. Thank you for staying and choosing SkyCity Hotel and we look forward in welcoming you back in the future. Warm Regards, Bianca

Kia ora Wei, Thank you kindly for taking the time to provide your feedback and scores after the recent stay with us. I am absolutely overjoyed to hear how excellent your experience here at SkyCity Hotel, this is exactly our goal for all that come through our doors! I could agree more - the location of the Hotel is perfect for those wanting to explore a lot of what Auckland has to offer. Whether it be a slice of cheesecake from Federal Deli, drinks on the Viaduct or shopping at Commercial bay - you really are spoilt for choice. I trust you found the time to get amongst the fun! We look forward to welcoming you back to the Hotel for your next stay in the future. Until then, take care and have a lovely day! Nga mihi, Aiden Tibbotts Senior Concierge/Guest Relations Executive

Hi Tara-Brock, Thank you for taking the time in giving us feedback. We are glad to hear that you enjoyed your stay with us regardless of the issues that you had with the chromecast. Regrettably, we do not have the netflix apps or youtube in our TV's and only chromecast. Please be advised that you can give us a call anytime to assist you on time and accordingly. Thank you for staying and choosing SkyCity Hotel! We look forward in welcoming you back in the future. Warm Regards, Bianca

Hi Thusitha, Thank you for taking the time in giving us feedback. We are glad to hear that you enjoyed your stay with us. Specially our location as this is very convenient for our guests who is traveling and always on the go and loves to explore. Thank you for staying and choosing SkyCity Hotel and we look forward in welcoming you back in the future. Warm Regards, Bianca

Kia ora Elena, Thank you ever so much for taking the time to give your feedback after the recent stay. I am so happy to hear how positive your experience was with us here at SkyCity Hotel, fabulous! I see the title of your feedback is 'Relax and Unwind', I really hope you had the opportunity to do so during your stay. You are most definitely correct, the location of the precinct makes tapping in to Auckland's offerings very straight forward - having these exciting opportunities right on our doorstep really adds to the journey. From the Front Desk to Housekeeping, our team take a great amount of pride in the work we do - receiving feedback like yours highlighting the efforts of the team's across your stay reinforces the hard work we all put in to get this right. Thank you! We look forward to welcoming you back for your next stay in the future. Until then, take care and enjoy the remainder of the festive season. Kind regards, Aiden Tibbotts Senior Concierge/Guest Relations

Good evening, Thank you for taking the time in giving us feedback. We are glad to hear that you enjoyed your stay with us. Specially our location, your room experience and our customer service. Congratulations in finishing your internship! We hope you had fun and for sure learnt a lot! It is always good to hear that our team can provide an excellent customer service for our guests. Thank you for staying and choosing SkyCity Hotel as part of your mini getaway before returning home. We hope you had a safe flight. We look forward in welcoming you back in the future! Warm Regards, Bianca

Hi Kim, Thank you for taking the time in giving us feedback. We are glad to hear that you enjoyed and had a comfortable stay with us. Specially our parking, your room amenities and our cleanliness. Thank you for staying and choosing SkyCity Hotel and we look forward in welcoming you back in the near future. Warm Regards, Bianca

Kia ora Julie, Thank you kindly for taking the time to provide your feedback and scores after the recent stay with us. I am absolutely overjoyed to hear how excellent your experience here at SkyCity Hotel, this is exactly our goal for all that come through our doors! Thank you for highlighting how well our team maintained the cleanliness standards during your stay, this is of paramount importance to us. Our Housekeeping Team is the backbone of the business, the unsung hero's of the Hotel - When we receive feedback such as yours recognizing their hard work, it is the perfect pat on the back for the team - thank you! Please accept my sincerest apologies for the issue you faced regarding the late check out, please be assured this is not up to our usual standards of service and will be addressed accordingly with the staff member involved. We look forward to welcoming you back to the Hotel for your next stay in the future. Until then, take care and have a lovely day! Nga mihi,

Kia ora Woon, Thank you ever so much for taking the opportunity to provide your fabulous feedback after the recent stay with us. Wow! I am delighted to hear how wonderful your experience here at SkyCity Hotel, this us exactly our aim for all that come through our doors. You are definitely correct, the location of the Hotel is perfect for those wanting to explore a lot of what Auckland has to offer - I trust you found the time to get amongst the fun! Providing consistent and genuine NZ hospitality is of paramount importance to us, when we receive feedback such as yours it is the recognition for the hard work our team puts in every day. Thank you for highlighting this as we greatly appreciate being able to commend the team for taking such great care of you. We look forward to welcoming you back to the Hotel for your next stay in the future, hopefully not too far away! Until then, take care and enjoy the rest of your week. Kind regards, Aiden Tibbotts Senior Concierge/Guest R

Kia ora Alana, Thank you kindly for taking the time to provide your feedback and scores after the recent stay with us. I am absolutely overjoyed to hear how excellent your experience here at SkyCity Hotel, this is exactly our goal for all that come through our doors! You are certainly correct - the location of the Hotel is perfect for those wanting to explore a lot of what Auckland has to offer. I trust you found the time to get amongst the fun! Please accept my sincerest apologies for the issue with noise from the gym/room above your original room, it is great to know the team took good care of you once we were made aware - it is of paramount importance to us to get this right when an issues arises. We look forward to welcoming you back to the Hotel for your next stay in the future. Until then, take care and have a lovely day! Nga mihi, Aiden Tibbotts Senior Concierge/Guest Relations Executive

Hi Elena, Thank you for taking the time in giving us feedback. We are glad to hear that you enjoyed your stay with us. Specially our location. This is definitely one of the reasons why our guests stay choose to stay with us and as well as our customer service. We ensure that we give our best to our guests for them to have a wonderful and enjoyable stay with us. Thank you for staying and for choosing SkyCity Hotel as your home away from home. We look forward in welcoming you back in the near future. Warmest Regards, Bianca

Kia ora Linda, We greatly appreciate you taking the time to provide your feedback after the recent stay with us. Wow - It is absolutely excellent to hear how wonderful your experience was here at SkyCity Hotel, this is exactly our goal for all that come through our doors. Our Housekeeping Team is the backbone of our business, the unsung hero's of the Hotel - thank you for sharing how happy you were with the cleanliness standards, I will ensure this is passed on to recognize their hard work. I couldn't agree more, the location of the Hotel allows our guests to conveniently tap in to a lot of Auckland offerings - whether it be shopping at Commercial Bay or enjoying a drink on the Viaduct, I hope you found time to get amongst the fun! We look forward to welcoming you back to the Hotel for your next stay. Until then, take care and enjoy the week ahead. Ngā mihi Aiden Tibbotts Senior Concierge/Guest Relations Executive

Hi Tee, Thank you for taking the time in giving us feedback. We are glad to hear that you and your family enjoyed your stay with us. We look forward in welcoming you back to SkyCity Hotel in the future. Warm Regards, Bainca

Thank you for the awesome review and we hope to see you again soon!

Thank you for the review. All our amenities are available on request, and we'll look into the comments made from our staff about the lack of amenities. We have also lodged your comments about the breakfast to the Fortuna Buffet Restaurant manager. We hope to welcome you back in the near future.

Kia ora Roy, Thank you for taking the time to provide your feedback and scores after the recent stay with us. I am absolutely delighted to hear how excellent your experience here at SkyCity Hotel, this is exactly our goal for all that come through our doors! You are most definitely correct - the location of the Hotel allows very convenient access to a lot of what Auckland has to offer. I trust you found the time to get amongst the fun! We value your support and look forward to welcoming you back to the Hotel for your next stay in the future. Until then, take care and have a lovely day! Nga mihi, Aiden Tibbotts Senior Concierge/Guest Relations Executive

Kia ora Darshini, Thank you kindly for taking the time to provide your feedback and scores after the recent stay with us. Reading through the details of your review really warmed my heart, what a fabulous story! I am absolutely delighted to hear how wonderful your experience was here at SkyCity Hotel, this is exactly our goal for all that come through our doors - the Family Suite truly makes for such a memorable family time together! We are very fortunate as the location of the Hotel allows very convenient access to a lot of what Auckland has to offer - whether it be a slice of cheesecake at Federal Deli, drinks on the Viaduct or shopping on Queen St, you are spoilt for choice! I trust you found the time to get amongst the fun. Thank you ever so much for highlighting how well the staff took care of you during your stay - providing consistent and memorable NZ hospitality is of paramount importance to us. When we receive feedback such as yours, it is the perfect pat on the back f