シタディーヌ ベイフロント ニャチャン (Citadines Bayfront Nha Trang)

Dear Mr. Z, Thank you so much for your glowing review! We are absolutely thrilled to hear that your stay was 'perfect' and that we could contribute to such a positive image of Vietnam. We will be sure to share your kind words with Ryan—he was touched to hear that you’d return just to see him! He, along with the rest of our team, strives to make every guest feel like home. Thank you for your feedback regarding the pool temperature. We want every dip to be refreshing and comfortable, so we will certainly look into adjusting this to better suit the local weather. We can't wait to welcome you back for another 'guaranteed' wonderful stay! Warm regards, Helen (Assistant Guest Service Manager)

Dear Mr./Ms. Nic, At Citadines Bay Front Nha Trang, we value and treasure the insights shared by our distinguished guests, and we extend our sincere gratitude for your feedback. It brings us immense joy to know that your stay was filled with comfort and relaxation, and that our team delivered an experience that left a positive and lasting impression. We eagerly await the opportunity to welcome you back to our peaceful and luxurious retreat. Warmest regards, Trần Huy Khánh(Duty manager)

Dear Mr. Andy, Thank you so much for taking the time to share such a thoughtful and detailed review. We are delighted to hear that you enjoyed your stay a lot! We are thrilled that you appreciated our excellent location, with restaurants, convenience stores, and the pharmacy so close by. Your kind words about our team being warm, friendly, and attending to you with sincerity are the highest compliment we could receive. We will be sure to share your feedback with the entire staff. We also appreciate your constructive feedback regarding the breakfast variety. We are happy you found the offerings rich, but we understand that the lack of change during a longer stay can be monotonous. Please rest assured that we are constantly reviewing our menu cycles to offer more variety and unique dishes each day, especially for our guests enjoying an extended holiday. Your suggestion is valuable as we strive to enhance the guest experience. We look forward to the pleasure of welcoming you back to the h

Dear Ms. Ayako, We sincerely thank you for your wonderful feedback and for recommending our hotel to others. It is a pleasure to know that you enjoyed our breakfast variety, location, and the stunning beach access. We are especially glad you enjoyed the signature Coconut Coffee! Your helpful advice regarding the traffic and beach umbrellas is much appreciated by our team and future guests alike. We hope to have the pleasure of hosting you again in the near future. Warm regards, Helen (Assistant Guest Service Manager)

Dear Mr. Nguyễn, Thank you for sharing your feedback. I am delighted to learn that you enjoy your stay with us. Most of our service meet your expectation. Thank you for your kind words. We hope to host you again soon. Warm regards, Helen (Assistant Guest Service Manager)

Dear Mr. Vo, Thank you for your review. I am delighted to hear that you enjoyed your stay with us. Most of our service met your expectation. I will transfer your kind words to my team as I know they will appreciate the feedback. We hope to have an opportunity to welcoming you back. Warm regards, Helen (Assistant Guest Service Manager)

Dear Mr/ Ms. YE, Warmest greeting from Citadines Bay Front Nha Trang Firstly, thank you for your time that you spent filling our feedback which helps us to become better place to stay. On the other hand, I am concerned to see the low points and share our apologies for any inconveniences that you had experienced during the stay at our property. Certainly we would continue to work on to minimize it, we wish to get your understanding and sympathy over this matter. I remain at your entire disposal for any assistance may you need for your future visit. Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention. Rest assure, we have updated these information into profile so that for your upcoming stay with Citadines Bay Front Nha Trang, we are confident to restore your enjoyment with better experience with us. Best regards, Trần Huy Khánh(Duty manager)

Dear Valued Guest, Thank you for taking the time to share your detailed review following your recent stay with us. We are delighted to hear that you found our staff friendly and accommodating, and that you appreciated the early check-in, late check-out, as well as the convenient location of our pool, fitness center, and beachfront setting. Your kind words mean a great deal to our team. However, we sincerely regret that several aspects of your experience did not meet your expectations. We are sorry to learn that the room conditions—particularly the lack of natural light and view—affected your comfort. We also understand your frustration regarding the limited availability of beach chairs, the absence of porter assistance during your departure, and the inconvenience caused by the lack of an in-room scale. Please be assured that your feedback has been shared with the relevant departments for review and improvement. We are committed to enhancing both our facilities and service standards

Xin chào Anh/Chị Tú , Cảm ơn Quý khách đã dành thời gian chia sẻ về trải nghiệm của mình tại Citadines Bay front Nha Trang. Chúng tôi rất vui vì đã mang lại trải nghiệm tích cực cho Quý khách. Đây là món quà vô giá với toàn thể nhân viên khách sạn. Bên cạnh đó, chúng tôi vẫn luôn không ngừng tự hoàn thiện dịch vụ để mang lại cho quý khách hàng những trải nghiệm tốt nhất. Một lần nữa, xin chân thành cảm ơn và hẹn gặp lại Quý khách trong các kỳ nghỉ sắp tới. Trân trọng, Trần Huy Khánh(Quản lí trực ca) Citadines Bay Front Nha Trang

Dear Kameel, Thank you for choosing to stay with us and taking the time to leave us a 5-star review! We will definitely pass on your kind words to the hotel staff and your positive feedback truly motivates us to continue delivering wonderful experiences. We hope to have the opportunity to welcome you back again in the near future. Warm regards, Helen (Assistant Guest Service Manager)

Dear Jerry from Canada Thank you for taking the time to review our beautiful property. I am pleased to learn that you enjoyed your stay with us, especially the rooms, amenities, beach beds, gym facilities but most of all the service that the team provided. I would also like to thank you for recognising our team. I will share your feedback with the team as I know this also motivates them. We hope to host you soon again. Warm Regards Dolf Groenewald General Manager Citadines Bayfront, Nha Trang

Dear Mr/Ms. Shahbaz, Thank you very much for taking the time to share your feedback with us. We would like to express our sincere apologies for the inconveniences you experienced during your stay at our hotel. Your comfort is extremely important to us, and it is clear that we fell short of meeting your expectations in several areas. Regarding the Wi-Fi, TV, and room phone, we are truly sorry that these essential facilities were not functioning properly upon your arrival. This does not reflect the standards we aim to maintain. Although our maintenance team was able to restore partial service, we regret that the television still did not operate normally afterward. We fully understand how frustrating this must have been, and we appreciate your patience, especially since you relied on your mobile data to compensate for these issues. With respect to the breakfast experience, we sincerely apologize that the selection did not meet your preferences and that the buffet did not feel inclusive

Dear Ms. 승주, Thank you for your detailed review. We're so glad you enjoyed our prime location, the beautiful views, and our pool and gym facilities. We are truly sorry to hear about the noise disturbances and the issues you experienced with the hot water and beach access. Your feedback is valuable, and we will share it with our team to improve our service and communication. We hope you will consider staying with us again in the future. Warm regards, Helen (Assistant Guest Service Manager)

Dear Ms. Yumi, Thank you for your fantastic review! We're so happy you loved our location, private beach, and our amazing pool. It’s wonderful to know that you found our facilities clean and our staff friendly. We are truly honored that you'll be returning to Citadines on your next trip to Nha Trang. We can't wait to welcome you back! Warm regards, Helen (Assistant Guest Service Manager)

Dear Mr. David, Thank you for sharing your feedback. I am delighted to learn that you enjoyed your stay with us. Most of our service met your expectation. It was a pleasure to have you as our guest and we hope to host you again. Warm regards, Helen (Assistant Guest Service Manager)

Dear Ms. Diep, Thanks for the fantastic review! We're so glad you enjoyed your stay and found our amenities, like the refrigerator with a freezer and soundproofing, to be excellent. It’s also wonderful to hear you loved our breakfast and convenient location. We hope to welcome you back again soon! Warm regards, Helen (Assistant Guest Service Manager)

Dear Mr. Peter, Thank you so much for your wonderful review! We're thrilled to hear that you had a sensational experience with us. It means a lot to know that our friendly staff, clean facilities, awesome pool, and delicious buffet breakfast made your stay memorable. We can't wait to welcome you back again soon! Warm regards, Helen (Assistant Guest Service Manager)

Dear Mr./Ms. MINKYOUNG, First and foremost, it was a great pleasure to welcome you in Citadines Bay Front Nha Trang and it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to write this review with reference to your stay at our hotel. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Citadines experience to you. We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Warmest regards, Trần Huy Khánh(Duty manager)

Dear Ms. Eunyoung, Thank you so much for taking the time to share your feedback! We are thrilled to hear you found our accommodation the best for swimming and relaxing. We especially appreciate you highlighting the exceptional service provided by Ryan. We will be sure to pass along your kind words to him and the rest of the team. We sincerely apologize that the breakfast was noisy during your initial visit. We are actively reviewing our operations in the breakfast area to find solutions that ensure a more peaceful dining experience for all our guests. We look forward to welcoming you back again soon! Warm regards, Helen (Assistant Guest Service Manager)

Dear Ms. Weon, Thank you for your review. I am delighted to hear that you enjoyed your stay with us. Most of our service met your expectation. Regarding to the issue that you mentioned, we will work on plan to make improvement. We hope to have an opportunity to welcoming you back. Warm regards, Helen (Assistant Guest Service Manager)