ニュー ワールド サイゴン ホテル (New World Saigon Hotel)

Dear Douglas, Thank you so much for sharing such a heartfelt review of your recent stay with us. We are truly delighted to hear that from the moment you arrived, our team made you feel warmly welcomed and well cared for. It is wonderful to know that you enjoyed the comfort and cleanliness of your room, as well as the thoughtful touches and well-maintained amenities that made your stay feel like home. We are especially grateful for your kind recognition of Van, D. Vy, Helen, Marcus, Thuy, and Sindy. Your compliments will be shared with them and the rest of our team, as it is feedback like yours that inspires us to go above and beyond for every guest. Most of all, we are thrilled that you left feeling refreshed and valued. Your high recommendation means the world to us, and we cannot wait to welcome you back to New World Saigon Hotel for another memorable experience soon. Warmest regards, Niklas Wagner General Manager

Dear arnel, Thank you very much for sharing such a wonderful review of your recent three-night stay with us at New World Saigon Hotel. We are truly delighted to know that you had an exceptional experience and appreciated every aspect — from our welcoming and helpful team to the spotless, comfortable room and the outstanding breakfast buffet. It’s also great to hear that you enjoyed our well-maintained fitness center and the hotel’s convenient location near many of Saigon’s key attractions. Your kind words about our service, comfort, and value mean a lot to us and will be shared with the entire team as great encouragement. We sincerely appreciate your recommendation and look forward to welcoming you back soon for another memorable stay in the heart of Saigon. Warmest regards, Niklas Wagner General Manager

Dear Hang, Thank you very much for sharing your detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed the spacious and well-maintained room, and we truly appreciate your kind recognition of our housekeeping team for keeping everything spotless. It is also wonderful to know that you were pleased with our facilities, amenities, reliable Wi-Fi, and convenient location. We have also taken note of your comments regarding the minor issues you experienced. Should you encounter any concerns during a future stay, we kindly encourage you to contact us directly so that we may assist you promptly and ensure your comfort. We are grateful for your recommendation and very much look forward to welcoming you back to New World Saigon for another enjoyable experience. With my best regards, Niklas Wagner General Manager

Dear TRANG, Thank you very much for taking the time to share your thoughtful feedback with us. We are delighted to know that you enjoyed our convenient location, comfortable bed, and especially your experience at our Residence Club on Level 10. It is wonderful to hear that the evening cocktail and the wide selection of food, drinks, and desserts left such a positive impression—your special mention of the juicy and flavourful beef brisket will certainly be shared with our culinary team. Once again, thank you for your kind review. We truly hope to have the pleasure of welcoming you back to New World Saigon Hotel in the near future. Warmest regards, Niklas Wagner General Manager

Dear Faith, Thank you for sharing such thoughtful and detailed feedback following your recent stay with us. We’re delighted to know that you enjoyed our central location in District 1 and found the nearby subway underpass system convenient and safe for exploring the city's highlights. It's also wonderful to hear that you had a great breakfast experience and found our rooms clean and comfortable — your recommendation truly means a lot to us. We appreciate your comment regarding the outdoor pool. We’ll certainly review it shortly. We look forward to welcoming you back on your next visit to Ho Chi Minh City. Warmest regards, Niklas Wagner General Manager

Dear Kimberley, Thank you for sharing your feedback with us. We are truly sorry for the misunderstanding that caused you disappointment. Regarding the red winter jacket left in the wardrobe, we would like to clarify that our team did locate the jacket and informed your friend of this information when he came to the hotel. In accordance with our security procedures, we kindly requested an email confirmation from you to authorize a third party to collect the item on your behalf, to ensure the item is returned to the correct person. We are pleased to confirm that the jacket is currently being safely kept by the hotel, and we have also been informed that your friend will be coming later today to collect it. We sincerely apologize if there was any miscommunication during this process. For over 30 years, our hotel has consistently taken great care in handling and returning lost-and-found items, including valuables, and we remain committed to maintaining the trust and reputation we have

Dear Jim, Thank you very much for taking the time to share such a wonderful and detailed review of your stay at New World Saigon Hotel. We are truly delighted to know that you had an enjoyable experience and appreciated our convenient location, comfortable rooms, and exceptional breakfast. It is also heartwarming to hear your compliments about our team members, from the front of the house to the back of the house. Your kind recognition of their efforts is deeply appreciated and will certainly be shared with everyone involved. Providing warm hospitality and seamless service—from check-in to check-out—is something we take great pride in, and it’s very rewarding to know that this was reflected in your stay. We look forward to welcoming you back to New World Saigon Hotel for another memorable stay in the near future. Warmest regards, Niklas Wagner General Manager

Dear Thoa, Thank you so much for your heartfelt and detailed review! We are absolutely delighted to hear that you had such a wonderful stay with us and that this was your second or third time returning to New World Saigon Hotel—it truly means the world to us. We’re glad you noticed and appreciated our efforts to contribute to environmental sustainability by transitioning away from single-use toiletries. It’s wonderful to hear that you were pleased with our service and found everything to your satisfaction. Your special mention of Lộc is greatly appreciated, and we’ll be sure to pass along your kind words to him—he’ll be thrilled to know he made your stay even more enjoyable! It’s also fantastic to know that you enjoyed our breakfast offerings, especially the fresh juices and vegetarian options, as well as our state-of-the-art gym facilities. We’re proud to provide a fitness space with the latest equipment for our guests to stay active during their travels. Thank you again for your

Dear Rod, Thank you very much for taking the time to share your feedback following your stay with us, and for choosing New World Saigon Hotel as your hotel of choice when visiting Ho Chi Minh City. We truly appreciate your loyalty and trust. We are delighted to know that you enjoyed our central location, the modern and comfortable facilities, as well as the relaxing atmosphere at the pool, especially the availability of sunbeds and the sunny position throughout most of the day. It is also encouraging to hear that our team was generally attentive and contributed positively to your overall experience. At the same time, we sincerely regret to learn that your experience with our front door bellboys was not consistently up to your expectations. Please accept our apologies for this shortfall. Your comments have been shared with the relevant department for review and additional coaching, as we are committed to delivering warm, attentive, and professional service at every touchpoint. We tr

Dear Steven, Thank you very much for taking the time to share such a detailed and heartwarming review of your recent stay with us. We are truly delighted to know that what began as a business trip turned into an extended personal stay — that is always one of the best compliments we can receive. It is wonderful to hear that you enjoyed the festive Tet decorations, the beautiful flower market across the street, and the special Vietnamese culinary offerings prepared for the occasion. We are pleased that both the breakfast and the afternoon managers’ reception added to your experience. Most importantly, we are incredibly proud to read your kind words about our team. Your recognition of our reception staff and especially our doormen means a great deal to us. We are so glad we could assist in quickly locating your phone and coordinating with the taxi driver — and that everything was resolved smoothly. Moments like these truly reflect the care and teamwork we strive to provide every day.

Dear laura, Thank you very much for taking the time to share your kind feedback with us. We are truly delighted to know that you enjoyed our fabulous location, modern and clean facilities, as well as the quality of our food. Your recommendation means a great deal to our team. At the same time, we sincerely appreciate your constructive comment regarding the service at the Club Lounge. Please accept our apologies that your experience did not fully meet the 5-star standard you expected, especially during a busy period. Your feedback has been shared with the team so we can review staffing and service flow to ensure a more seamless and attentive experience, even at peak times. We hope to have the pleasure of welcoming you back to New World Saigon Hotel soon and providing you with an even more exceptional stay on your next visit. Warmest regards, Niklas Wagner General Manager

Dear makoto, Thank you very much for sharing your experience with us. We are delighted to know that choosing our hotel was a good decision for you and that you enjoyed the Club Lounge access, including the amenities and snacks. It is also wonderful to hear that our convenient location supported your exploration of the surrounding area, and that you were able to relax at the pool during the quieter midday hours. Your kind comments truly mean a lot to our team. We sincerely appreciate your recommendation and would be honored to welcome you back again in the future. Should your travels bring you back to Saigon, we hope to have the pleasure of hosting you once more. Warmest regards, Niklas Wagner General Manager

Dear Giordan, Thank you for sharing your experience following your stay at New World Saigon Hotel. We are pleased to hear that despite the initial delay due to your last-minute booking, our staff was able to assist you and make your check-in as smooth as possible. Your kind words about their efforts, along with your positive feedback about the pool, comfortable bed, and room service, are much appreciated. It’s wonderful to know that you enjoyed our breakfast buffet and we’re delighted that your overall stay was an awesome one. Your feedback regarding the bathroom amenities has been noted, and we will certainly review it shortly. We hope to welcome you back for another great stay in the near future. Warmest regards, Niklas Wagner General Manager

Dear INSUNG, Thank you very much for taking the time to share such a detailed and honest review of your recent stay with us. We truly appreciate your openness. First of all, we sincerely apologize if any part of your arrival experience caused confusion or made you feel uncomfortable. We completely understand how tiring it can be to arrive after an early morning flight and a layover, and in that situation even small misunderstandings can feel more overwhelming. Please rest assured that it is never our intention for any guest to feel that our communication is cold or stiff. Regarding the room reservation, we appreciate your understanding about the difference between the Premier Room and the Club Room. However, we also take this as an opportunity to improve how clearly and gently we explain room categories and benefits at the time of check-in, especially when there may be a language barrier. We will remind our team to communicate more proactively and warmly to avoid any confusion in th

Dear Bee, Thank you so much for taking the time to share your experience at New World Saigon Hotel. We’re delighted to hear that you had an enjoyable stay and appreciated our staff, convenient location, comfortable room, breakfast selection, fresh food, strong Wi-Fi, and live music in the lounge. It’s wonderful to know that so many aspects of your experience met your expectations. We’re also grateful for your constructive feedback regarding the pillow and bathtub setup. At New World Saigon Hotel, we actually offer up to seven different types of pillows to accommodate a wide range of personal preferences. For your future stays, please don’t hesitate to let us know your preferred pillow type in advance—we’ll be more than happy to prepare the most suitable options for your comfort. As for the bathtub, we understand your concern and will continue to explore ways to enhance accessibility and guest safety. We truly appreciate your feedback and look forward to welcoming you back for anoth

Dear Wang, Thank you for sharing your feedback on your recent stay with us. We're thrilled to hear that you had a pleasant experience overall and that our staff left a positive impression on you. We are delighted to hear that you enjoyed your stay at our hotel and appreciated the efforts of our staff. We appreciate your recommendation to upgrade to an Executive Room for a more exclusive experience, along with the benefits of checking in and out at Level 10 and the possibility of a late check-out until 4 pm, if available. We understand the value of these additional privileges, and we will continue to offer enhanced services to meet our guests' preferences. Once again, we thank you for your valuable feedback, and we hope to welcome you back to our hotel in the future for another enjoyable stay. Warmest regards, Niklas Wagner General Manager

Dear Ruwan, Thank you for your wonderful review and for choosing New World Saigon hotel for your stay. We're thrilled to hear that you had an outstanding experience with us. Our team strives to make every guest feel welcome, and it's gratifying to know that you appreciated their efforts. We're glad you enjoyed your room and the stunning city view, as well as your dining experiences at our Black Vinegar Restaurant and Parkview. Our central location is indeed perfect for exploring Ho Chi Minh City, and we're pleased it added to your memorable stay. Your kind words about our staff's attentiveness and dedication mean a lot to us. We look forward to welcoming you back for another exceptional stay. Yours sincerely, Niklas Wagner General Manager

Dear Kait, Thank you very much for sharing your lovely feedback with us. We are pleased to hear that you enjoyed a comfortable stay, appreciated the cleanliness of your room, and found our beds comfortable. It is also wonderful to know that our breakfast variety and the friendliness of our team contributed positively to your experience. Your kind words truly motivate us to continue delivering great service. We look forward to welcoming you back for another enjoyable stay in the near future. Warmest regards, Niklas Wagner General Manager

Dear chi, Thank you so much for your kind and thoughtful words. We are truly honored to be considered the best hotel you've stayed at in Ho Chi Minh City. It brings us immense pride to know that the warmth, friendliness, and genuine care of our team made you and your family feel truly at home. Your wife's comment, “Service here is not as good as New World”, means a great deal to all of us — it's exactly the kind of connection we hope to create with every guest. To hear that we stood out among many of your hotel experiences in the city is the highest compliment we could receive. We hope to continue being your home away from home whenever you return to Saigon, especially for our cherished Viet Kieu guests like yourselves. Warmest regards, Niklas Wagner General Manager

Dear hai, Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are truly delighted to know that you enjoyed your stay at New World Saigon Hotel, especially our excellent breakfast buffet and the friendly, helpful service provided by our team. We are especially happy to know that you have chosen to return and stay with us again after your trip to Phu Quoc — your continued trust is the greatest compliment we could receive. Please rest assured that we will do our utmost to make your upcoming stay just as enjoyable and memorable as the first. We look forward to welcoming you back very soon to your home away from home in Ho Chi Minh City. Warmest regards, Niklas Wagner General Manager