ファースト ホテル (First Hotel)

Dear sir/madame, Thank you for taking the time to share your detailed feedback. We are very sorry to learn about the inconveniences you and your family encountered during your stay, from the room arrangement issue to the lack of responsiveness when you requested housekeeping service. Please accept our sincere apologies for the frustration and disappointment this has caused you. The behavior and lack of follow-through you described from some of our staff members are unacceptable and do not reflect the service standards we strive to provide. We truly regret that you felt disrespected during your interactions at the front desk. At the same time, we appreciate your recognition of the staff who were able to assist you more attentively. Your comments have been shared with our management team, and we are conducting a review of both service procedures and staff training to ensure accountability, professionalism, and respect in all guest interactions. We value your feedback greatly, and we

Dear Valued Guest, Thank you very much for sharing your detailed feedback about your recent stay with us. We are glad to know that you appreciated our convenient location near Adora Convention Centre and the airport, as well as our airport transfer service and clean rooms. We sincerely apologize for the shortfall in housekeeping regarding the vase water and for any inconvenience caused. Your comments have been shared with our team for immediate improvement. We also appreciate your note about the differences between the old and new wings, and we will continue to upgrade our facilities to enhance our guests’ comfort. We hope to have the pleasure of welcoming you back again in the near future and providing you with an even better experience. Warm regards, First Hotel Management

Xin cảm ơn rất nhiều và hẹn gặp lại ạ. Trân trọng PHẠM ĐĂNG QUÝ Phòng Kinh doanh & Tiếp thị

Dear distinguished guests, Thank you very much for your exceptional review and kind recommendation. We are truly delighted to hear that you had an excellent stay at First Hotel. It’s wonderful to know that you enjoyed our clean and comfortable rooms, attentive service, and welcoming atmosphere. Your kind words about our courteous and helpful staff mean a great deal to us and are a true motivation for the entire team. We’re also pleased that you found our location convenient and our hotel a good value for both short and long stays. Thank you once again for choosing First Hotel. We sincerely look forward to welcoming you back on your next visit. Have a nice weekend & Best regards Simon Deputy DOSM

Thank you for your detailed feedback. We're happy to hear that you enjoyed a quiet and comfortable stay, and found our location and shuttle service convenient. However, we sincerely apologize for the experience you had during check-in. That kind of behavior is not acceptable, and we’ll address it with our team to ensure better service in the future. Your comments are very helpful, and we appreciate you bringing this to our attention.

Thank you for your honest and detailed feedback. We're truly sorry about the unpleasant odors you experienced—this is certainly not the standard we aim to provide. However, we’re very glad to hear that our staff took good care of you and responded well to your concerns. Your input is invaluable, and we’ll be addressing the issue to ensure a fresher and more comfortable environment for all our guests. Thank you again for bringing this to our attention.

Dear Valued Guest, Thank you so much for your wonderful and heartfelt review. We are truly honored to hear that you were happy with your decision to stay with us, especially as a frequent traveler. It means a great deal to us to know that we stood out among your many hotel experiences. We are delighted that you found great value in your room, appreciated the cleanliness, and enjoyed the friendliness of our employees and reception team. Your kind words are a huge motivation for our entire staff to continue delivering excellent service. We sincerely hope to welcome you back again on your next trip, whether for business or leisure. Best regards, Simon Deputy Director of Sales & Marketing

Dear sir, Thank you for being a loyal guest and for sharing your experience with us! 🌟 We’re glad you enjoy our convenient location, quiet atmosphere, and large swimming pool. It’s also great to know you recommend our new wing and appreciate the helpfulness of our staff. We appreciate your feedback about breakfast and will continue working to improve. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit. Have a nice weekend and best regards, Simon Deputy Director of Sales & Marketing

Dear valued guests, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our convenient location near Tan Son Nhat Airport, found our services friendly, the hotel clean, and the price reasonable. We are especially happy to know that you loved our breakfast buffet. Your kind comments truly motivate our team. We look forward to welcoming you back to First Hotel – Đệ Nhất Khách sạn on your next visit to Saigon! Sincerely Yours, Simon Deputy DOSM

Thank you very much for your wonderful feedback! We are delighted to hear that our hotel was the perfect place for you to relax after a long day of adventure. It’s great to know that you found the room comfortable, the services excellent, and the location convenient after a long flight. We truly appreciate your kind words and look forward to welcoming you back again very soon!

Dear Justene, Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed our convenient location, comfortable rooms, and buffet breakfast, and that our team made your stay pleasant with their friendly and professional service. It is always a pleasure to welcome back returning guests, and we truly appreciate your continued support. We look forward to hosting you again for another excellent stay soon! Warm regards, Simon Deputy Director of Sales & Marketing

Dear valued guest, Thank you for taking your valuable time to share your feedback with us. We’re glad to hear that our hotel suited your needs for a short stay. However, we sincerely apologize for the inconvenience you experienced during breakfast. Your comments regarding the food temperature, replenishment, and bread availability have been noted carefully. This is certainly not the standard we aim to provide, and we will work closely with our team to improve the breakfast setup and ensure food is properly heated and replenished in a timely manner. Regarding the safety deposit box, we apologize that this information was not communicated clearly during your stay. We will remind our staff to proactively inform guests about available amenities to avoid similar situations in the future. Your feedback is very valuable to us as it helps us improve our services. We hope to have another opportunity to welcome you back and provide you with a much better experience. Have a nice weekend. Si

Kính gửi anh/chị, Chúng tôi rất vui khi biết rằng anh/chị đã có một trải nghiệm tuyệt vời tại khách sạn. Cảm ơn anh/chị đã đánh giá cao sự sạch sẽ, tiện nghi cũng như sự chuyên nghiệp và chu đáo của đội ngũ nhân viên. Chúng tôi rất mong được chào đón anh/chị quay lại trong thời gian tới để tiếp tục mang đến những trải nghiệm thật trọn vẹn. Trân trọng, PHẠM ĐĂNG QUÝ Phòng Kinh doanh & Tiếp thị

Dear Valued Guest, Thank you very much for your detailed and thoughtful review. We are delighted to hear that you enjoyed our excellent location, nearby amenities, and that you found the accommodation clean and hygienic with sufficient hot water for a comfortable stay. We also appreciate your comments regarding our staff. While we are pleased to know that our team’s overall attitude met your expectations, we sincerely apologize if any interaction did not feel as warm and welcoming as it should have been. Your feedback has been shared with our management and training teams to further reinforce our service standards and ensure a consistently friendly experience for all guests. We truly value your feedback and hope to have the pleasure of welcoming you back for an even better stay in the future. Best regards, Simon Deputy Director of Sales & Marketing

Trân trọng cảm ơn Quý khách đã chia sẻ đánh giá! Chúng tôi rất vui khi biết Quý khách hài lòng với sự sạch sẽ của phòng và nét cổ điển đặc trưng của khách sạn. Cái máy sấy tóc đó lúc mình vào làm việc ở khách sạn - hơn 35 năm rồi - đã thấy trang bị trong phòng khách rồi, phải công nhận là bền bỉ. Rất mong được đón tiếp Quý khách quay lại trong thời gian tới! Trân trọng, Simon Phó Trưởng phòng Kinh doanh & Tiếp thị.

Dear our valued guests, Thank you very much for your exceptional review and for sharing your wonderful feedback about your stay at First Hotel. We are truly delighted to know that you found our team helpful and polite, and that you appreciated the daily housekeeping service. It is also a pleasure to hear that our airport pick-up and drop-off service added convenience to your stay. We are glad you were able to enjoy our buffet breakfast and swimming pool facilities as well. Your kind recognition is a great motivation for our entire team to continue delivering attentive service and comfortable experiences to all our guests. We sincerely look forward to welcoming you back to First Hotel for another exceptional stay in the future. Simon Deputy DOSM

Dear Ms. Bethany, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your three-night stay with us. It's great to know that our spacious and clean rooms, along with the amenities we provide, met your needs. We're especially happy that you chose to celebrate your birthday here, and it brings us joy to know that our team could surprise you with a beautiful cake. Our goal is to create memorable experiences for our guests, and it’s heartwarming to know we succeeded in making your special day even more enjoyable. We appreciate your kind words about tour guide, Nhi. We take pride in our staff, and it’s rewarding to hear that she made your Mekong and city tour enjoyable and hassle-free. Thank you once again for choosing First Hotel. We look forward to welcoming you back in the future and hope to create more memorable moments for you! Warm regard, First Hotel

この度はFirst Hotelにご宿泊いただき、また温かいご感想をお寄せいただき、誠にありがとうございます。 空港送迎やスタッフのフレンドリーな対応についてご満足いただけたとのこと、大変嬉しく思っております。また、建物や設備につきましても、清掃面を評価していただき、安心いたしました。 朝食ビュッフェやレストランスタッフへのお褒めのお言葉も、スタッフ一同の大きな励みとなります。心より感謝申し上げます。 今後も快適で気持ちの良いご滞在を提供できるよう努めてまいりますので、また機会がございましたらぜひお越しくださいませ。 Simon Deputy DOSM

Thank you for your kind feedback! We’re glad you enjoyed our clean hotel, friendly staff, convenient location, and breakfast buffet. We truly appreciate your support and look forward to welcoming you back soon. Simon - Deputy DOSM