ソフィテル レジェンド メトロポール ハノイ ホテル (Sofitel Legend Metropole Hanoi Hotel)

Dear Melissa, Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to learn that you found our hotel to be an iconic and beautifully preserved establishment, and that our team provided you with the excellent service that we strive to maintain. We appreciate your comments about the Opera Wing accommodations. We are pleased that you enjoyed the comfort and spaciousness of your room, and we acknowledge your observations regarding the furniture and bedding condition. Your feedback is invaluable as it helps us identify areas for improvement, and I assure you that we take such insights seriously. It is gratifying to hear that you enjoyed our bathtub experience and the quality of in-room dining, particularly breakfast service. We take pride in offering memorable culinary experiences and are glad they met your expectations. I apologize for the inconvenience you faced with the minor issue regard

Dear Mark, Thank you for your wonderful feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you received a warm welcome from Hannah and Tan, and that our entire team contributed to making your experience exceptional. It is gratifying to know that you appreciated the cleanliness of our rooms, the quality of our breakfast buffets, and our prime location. We strive to provide both comfort and convenience to our guests, and your comments affirm our commitment to excellence. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Dear Stephanie, Thank you for your kind words regarding your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you and your daughter enjoyed the beautiful ambiance of our hotel, the delightful dining experiences at Spices and Angelia, and the serene surroundings by the lake. It brings us joy to know that our staff contributed positively to your stay. We look forward to welcoming you back for another memorable visit. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Dear Saho, Thank you for your kind words and for taking the time to share your experience at Sofitel Legend Metropole Hanoi. We are truly delighted to hear that our elegant and classic interior design captured your attention and contributed to a memorable stay. It brings us immense joy to learn that our team was able to assist you and your companion during a challenging time. Our concierge team is committed to providing exceptional support, and we are pleased they could help you find the necessary care promptly. Your well-being is of utmost importance to us, and we appreciate your understanding during your stay. We are grateful for your acknowledgment of the peace and comfort our hotel provided, especially when circumstances were not as you had expected. It is heartening to know that you found solace within our premises. We strive to create a welcoming atmosphere for all our guests, and it is rewarding to see that reflected in your experience. We eagerly await your next visit to Ha

Dear Meredith, Thank you very much for your delightful review and for choosing Sofitel Legend Metropole Hanoi as your preferred hotel during your visit. We are truly thrilled to hear that your experience met your expectations and that you found our service to be excellent. Our team strives to provide a memorable stay for all our guests, and your recognition of their efforts, particularly the concierge, is greatly appreciated. It is wonderful to know that you enjoyed the comfort and cleanliness of your room, as well as our prime location near the lake, which indeed offers convenient access to many of Hanoi\'s beautiful attractions. We believe that the ambiance of our hotel, coupled with our dedicated staff, contributes to an unforgettable experience, and we are delighted that you felt this during your stay. Your positive feedback serves as a great motivation for our team to continue providing top-notch service. We are also pleased to hear that our concierge was able to assist you eff

Dear Mark, Thank you for your gracious review highlighting your recent stay with us at Sofitel Legend Metropole Hanoi. We are delighted to know that you had an enchanting experience, both exploring the vibrant streets of Hanoi and finding tranquility within our hotel. It is wonderful to hear that you appreciated the cleanliness of your room and the comfort of our beds and pillows. We take great pride in maintaining high standards of cleanliness and comfort for our guests. Your kind words regarding our staff, especially Hannah and Minh, have been shared with the team, as they strive to provide exceptional service and create memorable experiences for our visitors. We are also thrilled that you enjoyed the culinary offerings at our restaurants, particularly the delightful Vietnamese cuisine and the luxurious international dishes. Our team continuously endeavors to curate a diverse menu that reflects the essence of our hotel’s rich heritage and the local flavors of Hanoi. We truly valu

친애하는 Chongsun님, 최근 저희와 함께 하신 경험에 대해 따뜻한 말씀을 해주셔서 감사합니다. 정성껏 준비한 아침식사와 수영장 시설, 그리고 객실의 편안함을 즐기셨다는 소식을 듣게 되어 기쁩니다. Accor 멤버십 혜택에 대한 귀하의 피드백에 감사드리며, 향후 더욱 향상된 경험을 제공하기 위해 다시 저희를 찾아주시길 기대합니다. 최고의 경의를 표하며, George Koumendakos 총지배인 Sofitel Legend Metropole Hanoi

친애하는 Hong님, 소피텔 레전드 메트로폴 하노이에서의 멋진 경험을 공유해 주셔서 진심으로 감사드립니다. 늦은 체크인과 객실 업그레이드 덕분에 잊지 못할 숙박을 하셨다니 매우 기쁩니다. 프랑스풍 인테리어, 완벽한 관리, 그리고 세심한 배려에 대한 따뜻한 말씀에도 진심으로 감사드립니다. 특히 저희 서비스와 편의시설이 시드니의 유명 호텔에서 경험하셨던 것보다 훨씬 뛰어나셨다는 사실에 더욱 감사드립니다. 저희는 신선한 꽃꽂이부터 최고급 호텔 특유의 빈티지한 분위기를 자아내는 일품요리 메뉴까지, 모든 서비스의 품질에 자부심을 느낍니다. 높은 기준을 유지하기 위한 저희의 노력에 깊은 감사를 드립니다. 다음에도 다시 찾아주시기를 기대합니다. 진심으로, George Koumendakos 총지배인 Sofitel Legend Metropole Hanoi

Dear Shantanu, Thank you for your kind words regarding your recent stay at Sofitel Legend Metropole Hanoi. It is gratifying to know that you appreciated the blend of historical elegance and modern comfort in our Heritage wing. We are pleased that our attentive staff and exceptional dining options, including vegetarian-friendly choices, contributed to your positive experience. Your recommendation of the Path of History tour is greatly appreciated, and we hope to welcome you back for another memorable stay in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

taekyeom님, 먼저, 소피텔 레전드 메트로폴 하노이를 선택해 주시고 귀하의 소중한 경험을 공유해 주셔서 진심으로 감사드립니다. 귀하께서 저희 호텔에서 편안한 휴식을 즐기셨다는 말씀을 듣게 되어 매우 기쁩니다. 직원들이 귀하를 친절하게 맞이하고, 체크인 과정에서부터 귀하의 필요에 귀 기울인 점에 대해 긍정적으로 평가해 주셔서 감사드립니다. 저희는 고객님 한 분 한 분에게 맞춤형 서비스를 제공하기 위해 항상 최선을 다하고 있습니다. 또한, 객실 청소와 관련하여 귀하께서 느끼신 만족도는 저희 직원들에게 큰 격려가 될 것입니다. 체크아웃 후에도 고객님을 위한 서비스를 제공하는 것이 저희의 목표이며, 귀하의 짐을 정확하게 관리하는 점에 감동하셨다는 말씀에 저희도 기쁩니다. 하노이의 매력을 느끼시고 재방문 의사를 밝혀 주신 점은 저희에게 큰 영광입니다. 저희는 고객님을 다시 맞이할 날을 기다리고 있겠습니다. 감사합니다. 진심으로, George Koumendakos 총지배인 Sofitel Legend Metropole Hanoi

親愛なるSonoko様、 心温まるお言葉をいただき、またソフィテル・レジェンド・メトロポール・ハノイにご宿泊いただき、誠にありがとうございます。引き続き、私たちの献身的なスタッフや、洗練されたダイニングオプション、そしてホテルの静かな雰囲気をお楽しみいただけていることを大変嬉しく思います。スパサービスやデザイン、清潔さへのこだわりに対するご評価は、私たちにとって非常に喜ばしいものです。次回のご滞在でも、またお会いできることを心より楽しみにしております。 敬具、 George Koumendakos ゼネラルマネージャー Sofitel Legend Metropole Hanoi

Dear Lai, Thank you very much for your wonderful feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We are thrilled to hear that your experience with us was exceptional and that you enjoyed a memorable trip in Hanoi. It is delightful to know that you were selected as the guest of the day and enjoyed the complimentary upgrade along with access to our club lounge services. We strive to create unique experiences for our guests, and I am glad that we succeeded in making your stay special. I will certainly commend Cindy for her helpfulness and her warm demeanor during your private check-in; she truly embodies the level of service we aim to provide. We are also pleased to hear that you found value in the hotel tour, as we believe it is essential for our guests to connect with the rich history of our establishment and its significance within Hanoi. Your kind words encourage our entire team to continue delivering outstanding hospitality. Thank you once again for sharing

Dear Maria, Thank you very much for taking the time to share your feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you found our hotel beautiful and appreciated its prime location and cozy, historical atmosphere. It is always our aim to create a memorable experience for our guests, and we are thrilled that many aspects of your stay met your expectations. We are particularly pleased to learn that our team at the Bamboo Bar and our doormen made a positive impact on your stay with their attentive service and warm smiles. Such commendations are invaluable to us, as they reflect our commitment to excellence in hospitality. However, we sincerely regret that the service you experienced at our front desk did not align with the high standards we strive to maintain. We value your feedback and will ensure that it is addressed with our team, as we continually seek to improve our guest interactions. Furthermore, we apologize for the discomfort

Dear Stephen, Thank you for your kind words regarding our hotel's charm and tranquil setting. I am pleased to hear that you enjoyed the location and found your room comfortable. I apologize for the inconvenience you experienced with the air conditioning, and I appreciate your understanding. It is wonderful to know that our concierge team was able to assist you with restaurant recommendations. We look forward to welcoming you back for another memorable stay. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Dear Eve, Thank you for your wonderful feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you found our staff attentive and enjoyed the unique history and elegant ambiance of our hotel. Your appreciation of the renovations and their impact on the classic charm is truly gratifying. We look forward to welcoming you back for another exceptional experience in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

현님, 하노이에서의 즐거운 추억을 만들 수 있도록 저희 Sofitel Legend Metropole Hanoi를 선택해 주셔서 진심으로 감사드립니다. 깨끗한 숙소와 맛있는 음식, 그리고 친절한 직원들의 서비스에 대한 귀하의 긍정적인 피드백은 저희에게 큰 힘이 됩니다. 운동 시설에서의 경험이 만족스러웠다니 기쁩니다. 앞으로도 변함없이 최상의 서비스를 제공할 수 있도록 노력하겠습니다. 감사합니다. 조지 쿠멘다코스 총지배인 소피텔 레전드 메트로폴 하노이

Dear Susan, Thank you very much for your kind and generous words. It is truly heartening to hear that you enjoyed your stay at Sofitel Legend Metropole Hanoi and that our historic ambiance, attentive staff, and the little touches of luxury met your expectations. We are delighted that you found value in your experience and appreciated the opportunity to explore the hotel's rich history, including the bunker tour. Your feedback inspires us to continually elevate our service standards and ensure every guest's stay is memorable. We look forward to welcoming you back in the near future for another exceptional experience. Best regards, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Dear Heidi, Thank you for your kind words regarding our service and staff. We are thrilled to hear that you found our team to be professional and friendly, as well as appreciating the efforts of our housekeeping team in maintaining a comfortable environment for you. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional stay. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Dear Kayla, Thank you for your generous feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you found our hotel to be authentic and beautiful, and we are pleased that you appreciated the complimentary upgrade. While we strive to provide exceptional experiences, we understand that our pricing reflects the unique luxury we offer. We hope to welcome you back for another memorable stay in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Dear Madhav, Thank you for sharing your delightful experience at Sofitel Legend Metropole Hanoi. We are thrilled to learn that you found our property, staff, and location to be excellent once again. It is wonderful to hear that you enjoyed the breakfast and appreciated our efforts in providing a meal for your early flight. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi