プルマン ダナン ビーチ リゾート (Pullman Danang Beach Resort)

Dear MASARU san, We would like to express our gratitude to you for choosing Pullman Danang Beach Resort as your accommodation and providing valuable feedback. It is grateful to learn that you have enjoyed your experience in every aspect. It was encouraging to see that you appreciated the hospitality and service provided by our Heartist. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We highly appreciate for not only noticing the service excellence but also in taking the time to put this in writing, your glowing feedback will be shared with the team and Kelvin. Your concern on the transformer adapter has been shared to relevant department for further review and action. Once again thank you very much - we are looking forward to your next visit to Danang and why looking around since you now know where the best is. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Seet, Thank you very much for taking the time to share such a detailed review. We’re delighted to hear that you truly enjoyed your stay, especially the comfort of your room, the cleanliness, and our extensive breakfast selection. It’s also wonderful to know that, despite the rainy season, you still found the facilities inviting and well maintained. Regarding drinking water, please allow us to clarify. We provide complimentary bottled water daily in all rooms, and requesting extra bottles beyond the standard allocation may be chargeable, which is a common practice at many international hotels. Nonetheless, we sincerely apologize if this was not clearly communicated and caused any inconvenience during your stay. As for the power sockets, we understand the challenge this may pose for international travellers. While adapters are always available upon request, we appreciate your feedback and are reviewing how we can better support guests’ charging needs in the future. Thank

Dear Mr. Daniel, Thank you very much for your wonderful feedback! We’re delighted to hear that you and your family enjoyed our beachfront location, kids club facilities, playgrounds, breakfast buffet, and wellness amenities. Your kind words about our staff and service are greatly appreciated. We also sincerely appreciate your constructive comments regarding the beach cleanliness and the craft activities. We will share your feedback with the relevant teams to improve these areas and ensure a better experience for all our guests. It’s fantastic to know that you would most definitely return — we look forward to welcoming you and your family back to Pullman on your next visit! Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. EUNHUI, It brings us immense joy to know that your time here was such an enjoyable and comfortable one, and that all was to your liking. The support of our guests is extremely rewarding for our team and we really appreciate your highlights on our culinary offering such as the mango bingsu, the cappuccino at Azure and the breakfast with many great dishes... Your patronage means a great deal to us, and we would welcome the opportunity to serve you again on your next visit to Da Nang. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. OH, Thank you so much for taking the time to share such a thoughtful review. We are delighted to know that you and your family had a healing and enjoyable stay, surrounded by our beautiful landscape and the ocean just steps away. It’s wonderful that the service of our team, the breakfast, and the scenery left such a lasting impression on you. Your kind words for our staff, especially Vu from the kitchen who promptly assisted you at breakfast, the chef at Pho station who remembered your request, and our front desk staff who took good care of you during a late check-in, mean a lot to us. We will be sure to share your compliments with them — this will surely brighten their day. We are grateful for your recognition of the friendliness and professionalism of our team, and we look forward to welcoming you and your family back to Pullman Danang Beach Resort for another memorable stay! Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. LUU, Thank you very much for sharing your lovely comments of your recent stay with us at Pullman Danang Beach resort. We are very pleased to know your time here was such an enjoyable and comfortable one, and that all was to your liking. Your nice compliment on our service will be shared with all the team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Please do let us know when your travels bring you back to Da Nang and we would love to have you back with us. We look forward to the pleasure of your return! Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Rejesh, Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed the cleanliness of the resort, our facilities, and the convenient location with nearby shopping options. It is also great to hear that you appreciated our breakfast selection and the dedicated vegetarian and vegan menu options. Our team always strives to cater to the diverse preferences of our guests. Your kind comments about the value for money truly mean a lot to us. We sincerely look forward to welcoming you back to Pullman Da Nang for another exceptional stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Ms. Sheena, Thank you very much for sharing your kind words about your recent stay at Pullman Danang Beach Resort. We are delighted to hear that you enjoyed your room, the amenities, and our flexibility with early check-in and luggage storage. We are also thrilled to hear your compliments for Tommy — we will be sure to share your feedback with him. He will be very proud to know his service made a positive impression. It was our pleasure to host you, and we very much look forward to welcoming you back in the near future. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Dongin, Thank you very much for your wonderful review and for choosing to stay with us. We are truly delighted to hear that you consider Pullman Danang Beach Resort among the top luxury resorts in Danang. It’s fantastic to know that our family-friendly layout, high-quality service, and attentive staff made a positive impression on your stay. We’re also glad you enjoyed the elegant wooden design, well-maintained gardens, and the convenient access to both the beach and swimming pool. Your kind words about our atmosphere, hospitality, and thoughtfully designed spaces mean a great deal to us. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you and your family back for another exceptional stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Yuriko san, Thank you very much for choosing to stay with us again and for sharing your kind feedback. We are truly delighted to know that your previous experience brought you back to us. It’s wonderful to hear that you enjoyed our breakfast with its wide variety of options. We’re sorry that the weather did not allow you to fully enjoy the beach this time, but we’re glad you still had a pleasant stay and appreciated the friendliness of our team. We truly appreciate your continued trust and look forward to welcoming you back on your next visit to Danang for another memorable experience. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Lien, Thank you for taking the time to share your recent experience at Pullman Danang Beach Resort. We are delighted to hear that you and your family were able to make wonderful memories together during your stay through all of our distinctive elements such as the beautiful and clean beach, the variety activity kid club as well as the outstanding service. We strive to ensure a pleasant stay for all our guests and we thank you for choosing us as your preferred resort destination. We look forward to welcoming you back in the near future! Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Ms. Eun, Thank you so much for your wonderful review! We’re delighted to hear that our staff provided friendly and efficient service during check-in and check-out, and that you and your family enjoyed the spacious beds and bathrooms. It’s great to know that the pool, with both shallow and deep areas, was fun, and that you enjoyed the delicious and varied breakfast. We’re also glad the nearby Korean market and restaurants made your stay convenient. We truly appreciate your kind words and look forward to welcoming you back on your next trip to Da Nang! Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. DOHAN, It brings us immense joy to know that you had enjoyed the stay at Pullman Danang Beach Resort. Your comfort and satisfaction are paramount to us, and I’m thrilled to hear that our team’s caring and friendly service made a positive impression during your stay. Your patronage means a great deal to us, and we would welcome the opportunity to serve you again on your next visit to Da Nang. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Lee, Thank you very much for taking the time to share your detailed feedback with us. We’re pleased to hear that you found the room cosy, the surroundings relaxing, and that our team made you feel welcome. Regarding your concern about additional charges during the Tet holiday, we would like to kindly clarify that Pullman Danang Beach Resort did not apply any Tet surcharge to your room rate or accommodation bill. Upon reviewing the billing details, the additional amounts reflected were related to: A spa bill, which is subject to a 30% special consumption tax, and A bill for alcoholic beverages, which carries a 10% VAT. These charges are in line with Vietnamese government regulations and are applied consistently throughout the year, not exclusively during Tet. We also sincerely appreciate your observations regarding breakfast seating management and public-area safety. Your comments about table usage during peak breakfast hours and the condition of corridor carpets have be

Dear Mrs. Laurel, Thank you so much for your glowing review. We are thrilled to hear that you and your family had such a wonderful stay with us. It’s fantastic to know that Daisy, Thuy, and Thao made your dining and Kids Club experiences so special, and that our team could assist when you weren’t feeling well. Your kind words truly motivate us to keep delivering the highest level of service. We can’t wait to welcome you back to Da Nang for another memorable stay! Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. PUI, Thank you very much for your kind review. I am delighted to hear that you had a great stay at the hotel and were satisfied with the level of service provided by Pullman Danang Beach Resort. Your comment on the food & beverage ordering in beach bar area has been noted carefully by Director of Food and Beverage for further chance in upcoming time. Looking forward to welcoming you back to us again soon. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. 김문수, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us. Your recommendation means Pullman Danang Beach resort much! Thank you again and we look forward to seeing you back here on your next trip. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear けい san, It brings us immense joy to know that you had an enjoyable stay here with us. Your comfort and satisfaction are paramount to us, and I’m thrilled to hear that our team’s caring and friendly service made a positive impression during your stay. Your patronage means a great deal to us, and we would welcome the opportunity to serve you again on your next visit to Da Nang. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Philip, Thank you very much for sharing your detailed feedback following your stay with us. We are thrilled to hear that you and your family enjoyed your time at the hotel, from our clean rooms and attentive staff to the variety of food options and kid-friendly menus. We’re glad you found our location convenient for exploring nearby attractions, beaches, and markets, and that your family had a great time at our pool and other facilities. It was a pleasure hosting your family, and we look forward to welcoming you all back for another enjoyable stay in the future. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Masahiro san, Thank you for your detailed and thoughtful review! We are delighted to hear that you enjoyed the perfect balance of convenience and comfort at Pullman Danang. It’s wonderful to know that you appreciated our beachfront location, pool access, breakfast variety, and the amenities such as the convenience store and ATM. We’re also glad you enjoyed the ocean-view room and the beautiful sunrise it offers—it truly adds to the resort experience. We look forward to welcoming you back for another memorable stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager