ロイヤル コナ ホテル (Royal Kona Resort)

Aloha, thank you for your kind words and for choosing you stay with us at royal Kona. We are so happy to hear that you enjoyed our oceanfront location, evening events, and pool by the sea. It's wonderful that your private ocean view made your stay even more special. We truly appreciate your feedback about the room, and we're glad the view helped create a memorable experience. We can't wait to welcome you back again in the future for your island escape will always be here waiting. Mahalo, Royal Kona Resort Customer Satisfaction Team

Thank you for sharing your experience. We are truly sorry to hear that your stay did not meet your expectations. While our property carries a historic background, we recognize that this also means ongoing care and updates are essential, and we take feedback like yours seriously. We renovated the interior of all three buildings in 2020, and are working on updating the balconies and exterior now. This is the rate you booked - the Lagoon Tower Renovations Rate - which is a discounted rate for rooms in Lagoon Tower, due to the exterior renovations ongoing. We apologize for the air conditioning concerns, the condition of the mattress, and the overall comfort of your room. We would have gladly addressed your concerns had you brought this to our attention. We always want our guests to have a comfortable stay and address any concerns immediately. We will inform our maintenance team to review these issues and ensure improvements are made. Your room type booked did not offer a view of the water,

Aloha, thank you for taking the time to share such detailed feedback. We sincerely apologize for the aspects of your stay that did not meet your expectations. We are particularly concerned about your experience with our front desk staff and the incident in your room as guest safety and comfort are our top priorities, and we take your comments very seriously. We also appreciate your feedback regarding signage, Wi-Fi, resort fees, and room amenities. We are constantly reviewing our services and facilities to ensure they meet our guests’ expectations, and your comments will help guide improvements. At the same time, we’re glad to hear that our property’s location, cleanliness, and some of our team members made a positive impression during your stay. We are truly sorry that your experience fell short and hope you might consider giving us another opportunity in the future to provide a stay that better reflects our standards. Mahalo, Royal Kona Resort Customer Satisfaction Team

Aloha, thank you for taking the time to leave a kind review. We're so pleased your visit was memorable and hope your next visit will be just as wonderful. Mahalo, Royal Kona Resort Customer Satisfaction Team

Thank you for sharing your positive review with us! We are so happy that you enjoyed the beautiful ocean views and our convenient location in downtown Kona. We hope that you had a wonderful time visiting the Big Island and we hope to welcome you back again in the future!

Thank you for sharing your positive review! We are sorry however we do not have electric kettles or microwaves - only a mini fridge and coffee maker is included in the room. We hope to welcome you back again in the future!

Aloha Sooyun, Thank you for sharing your feedback with us! We are so happy to read that you enjoyed your stay with us and that your room was spacious and clean. We love that you enjoyed soaking up the sunshine from your lanai, and that you appreciated the water dispensers and ice machines. We hope that you loved your time visiting the Big Island, and we hope to welcome you back again in the future! Warmest aloha, Royal Kona Resort

Aloha, thank you for sharing your experience with us. We are so grateful you chose to stay with us on this visit to Hawaii and are glad to hear you enjoyed the Hawaiian atmosphere of our property. At the same time, we are truly sorry to hear about the concerns you encountered, including the drainage issue in your room and the challenges with amenities and the shower. Your feedback is important, and we will be sure to share it with our team so we can continue to make improvements for our guests. We hope the memories you made with your family here were special, and we'd love the chance to welcome you back for an even better stay in the future. Mahalo, Royal Kona Resort Customer Satisfaction Team

Aloha, we appreciate your valuable feedback. We will be reviewing your feedback so we can give our guests the best service and we hope that you had a beautiful time on the island. Mahalo, Royal Kona Resort Customer Satisfaction Team

Aloha, thank you for taking the time to share your experience with us. We’re delighted to hear that our team from the restaurant and housekeeping to the front desk made such a positive impression on your stay. Providing warm, attentive service is something we take great pride in, so your comments truly mean a lot. We also appreciate your understanding as we work through our renovations. Our goal is to refresh the property while preserving the charm that makes our resort special, and feedback like yours helps reassure us that we’re on the right path. We're glad you enjoyed the comfort of your room, the strong AC, and those beautiful ocean views as one of our favorite features as well. Thank you again for your balanced and thoughtful review. We hope to welcome you back soon so you can enjoy even more improvements during your next stay. Mahalo, Royal Kona Resort Customer Satisfaction Team

Thank you so much for sharing your feedback with us. We are very sorry to read that you were asked to move. That is not standard protocol and our hosts are supposed to seat all guests in their appropriate sections. We will share this review with our team to ensure it is not repeated. We hope that you had a wonderful time in Kona and will join us again in the future.

Aloha Mariko, Thank you so much for your kind and thoughtful review! We’re delighted to hear that you enjoyed the panoramic ocean views from your balcony and breakfast and sunset from your room were truly highlights of your stay. We’re also happy to know you found the location to be a great value and appreciated the convenience of our on-site restaurant, snack shop, and nearby ABC Store. It’s wonderful that you were able to enjoy the pool, lobby, and lagoon, as well as the spaciousness and functionality of your room. Thank you again for choosing to stay with us and for taking the time to share your experience. We hope to welcome you back for another oceanfront escape in the future! Mahalo, Royal Kona Resort

Aloha, thank you for taking the time to share your detailed feedback about your recent stay. We’re glad to hear you enjoyed the beautiful sunset from the property and that you found your room spacious and comfortable. Our seaside location does provide wonderful sunset views, although the exact visibility from individual rooms can vary depending on the time of year and the sun’s position. We appreciate your understanding and are happy you were still able to enjoy the view from the first floor. We’re sorry to hear about the issues you experienced with the shower pressure and hot water temperature. Your comments are very helpful, and we will be sharing them with our maintenance team to ensure everything is functioning as it should. Regarding the evening noise and parking facilities, we understand how these could impact on the overall experience. Being located near popular dining and nightlife venues can sometimes bring additional activity in the evenings, but we will certainly review your

Mahalo for your feedback! The on-property lagoon is a unique feature at the Royal Kona. We are delighted to read that you took advantage of our location in Kailua-Kona and that you enjoyed your stay. We want to thank you for joining us at the Royal Kona Resort, and that we hope to welcome you back again in the future!