イビス ロンドン ヒースロー エアポート (ibis London Heathrow Airport)

Thank you for your kind feedback and for sharing that you had a great overnight stay with us while travelling through London. We are pleased to hear that the team were welcoming, the restaurant and bar provided a comfortable place to relax and that your room was quiet and comfortable for a good night's rest. It is also helpful to know that the advice from the bus driver made getting back to the airport easier once you had the correct information. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon. Kind Regards, Jordi PENA – General Manager

Thank you for your detailed feedback. I am pleased you found the room clean and comfortable and appreciated the easy transport links to the airport. I note your comments regarding room size and lighting, which have been shared with the team for review. We appreciate your balanced comments and are glad you would consider staying with us again. Kind Regards, Jordi PENA - General Manager

Thank you for sharing your detailed comments. We’re very sorry to hear about your experience at check-in and the concerns you raised regarding service, cleanliness, lighting, and security. This is not the standard we aim to deliver, and we will address these matters directly with our team to ensure improvements are made. We appreciate you bringing these issues to our attention and hope we can provide you with a much better experience in the future. Kind Regards, Jordi PENA - General Manager

Thank you for your review. We’re glad to hear that you found the hotel convenient and suitable for your early flight. We appreciate your comments regarding the condition of the property and your feedback about transport options. Your observations have been noted. Kind Regards, Jordi PENA - General Manager

Thank you for taking the time to share such detailed feedback following your stay. We appreciate your comments regarding the convenience of the hotel for an overnight stay before a flight and that you found the room clean and the bed comfortable. At the same time, we are sorry to read about the aspects of your stay that did not meet expectations, including transport costs, food quality late at night, bathroom design, and pricing in the shop. Your observations regarding staff service levels and noise in communal areas have also been noted. Please be assured that your feedback has been shared with the relevant teams, as comments like yours are valuable in helping us identify where improvements can be made, particularly for guests arriving late at night. Thank you again for your honest review. Kind Regards, Jordi PENA – General Manager