バンダラ プーケット ビーチ リゾート (Bandara Phuket Beach Resort)

Dear Saskia, Thank you for taking the time to share such detailed feedback following your recent stay with us. We are pleased to know that you appreciated our cleanliness, beachfront setting, and overall value, though we are truly sorry that several aspects of your experience did not meet your expectations. We regret your disappointment regarding the pool size, sun loungers, towels, and the availability of service at the pool bar. Your comments about music levels, breakfast variety and juice selection, and room space when accommodating an additional bed are all very important to us and have been shared with our management and operations teams for careful review and improvement. Regarding the beachfront experience, we would like to clarify that while our hotel is located directly by the beach, certain beach services and the Flamingo Beach Club are independently operated. We apologize if this arrangement was not clearly understood prior to arrival, and we appreciate your feedback as i

Dear Mithilesh, Thank you so much for your full score review. We are delighted to hear that you had a positive experience with us at Bandara Phuket Beach Resort. We truly appreciate it. We wish to welcome you to our hotel again for your next vacation. Best regards, Anchaleeporn Thokul Guest Service Manager

Dear Galina, Thank you very much for your detailed feedback and for choosing to stay with us. We're delighted to hear that you enjoyed our peaceful location, clean beach, and the stunning sunrises here at Ao Yon — we couldn’t agree more that it’s a hidden gem in Phuket. It’s also great to know our team left a positive impression with their politeness and warm service. We truly appreciate your comments regarding the beach facilities and room cleaning. Your feedback helps us improve, and we will certainly take this into consideration as we continuously look to enhance our guest experience. We hope to welcome you back again for another relaxing stay by the sea. Warm regards, Anchaleeporn Thokul Guest Service Manager

Dear Hayley, Thank you for sharing such a thoughtful and detailed review of your stay with us. We’re so pleased to hear that you enjoyed the peaceful setting of Ao Yon Bay, our pool views, and the convenience of the nearby restaurants and shops. It’s wonderful to know that you found the quiet location exactly what you were looking for. We sincerely apologize for the initial issue with the air-conditioning in your first room and the inconvenience it caused. We’re glad, however, that our team was able to assist and that you were comfortable after being moved to a new room. Your feedback is very valuable and will help us improve both our facilities and services. We truly appreciate your kind words about our staff and are happy you enjoyed your time with us overall. It would be our pleasure to welcome you back again for an even more seamless stay in the future. Warm regards, Anchaleeporn Thokul Guest Service Manager

Dear Khun Pacharapan, Thank you for your review and kind words here. We are glad to hear you had a perfect stay here at Bandara Phuket Beach Resort. Also thank you for pointing out the service standards of the team. I'm sure they will be pleased to hear this. We hope your comments will be helpful for other travelers and of course we hope to welcome you back to Bandara Phuket Beach Resort in the near future. Best wishes & regards Anchaleeporn Thokul Guest Service Manager

Dear Nic, Thank you so much for your beautiful and heartfelt review. We are truly touched to know that your stay at Bandara Resort & Spa felt like a home away from home and that you left with such special memories. Your kind words about our team mean the world to us. We are especially grateful that you felt genuinely welcomed and cared for — this is exactly the experience we hope every guest enjoys. It is also wonderful to hear how much you loved the beachfront setting and the beach bar atmosphere; your description perfectly captures the relaxed and thoughtful spirit we strive to create. Knowing that you were sad to leave is perhaps the greatest compliment we could receive. We sincerely hope Bandara will continue to be a place you return to whenever your travels bring you back. We already look forward to welcoming you “home” again. Best regards, Anchaleeporn Thokul Guest Service Manager

Dear Claudio, The hotel would like to thank you for the comments on both the hotel and the service of the staff. And we are grateful that you appreciate the service of our staff. We look forward to welcoming you back in the future. Best regards, Anchaleeporn Thokul Guest Service Manager

Dear Ms. Daria, Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your stay, especially our clean and spacious rooms, the rooftop pool and bar, and of course, the delicious food and drinks at Flamingo. It means a lot to us to know you had such a great experience. We hope to welcome you back again soon for another relaxing getaway! Best regards, Anchaleeporn Thokul Guest Service Manager

Dear MEENACHI, Thank you so much for your wonderful review. We’re truly delighted to hear that you enjoyed your stay with us, even though it was a short visit. It’s great to know that you loved the beach, our location, the nearby amenities, and that our team helped make your time in Phuket special. We’re also happy you enjoyed the breakfast selection. It means a lot to us that you’re already planning to return with your family. We would be absolutely thrilled to welcome you back for a longer and more relaxing stay next time. Warm regards, Anchaleeporn Thokul Guest Service Manager

Dear Matthew, Thank you so much for the glowing review and for being a fan of the Bandara brand! We are thrilled to hear that we provided the 'best bang for your buck' during your time on this part of the island. We know there are many choices nearby, including private villas and larger resorts, so it means a lot to us that you found our combination of service, comfort, and value to be unbeatable. We take great pride in offering a high-quality experience that is accessible to everyone. We look forward to welcoming you back to your favorite Phuket getaway soon! Best regards, Anchaleeporn Thokul (Yao) Guest Service Manager

Dear Jivika, Thank you for your lovely feedback. We’re so pleased to hear you enjoyed the comfort of our hotel, the cleanliness of the room, and especially the pool with its amazing view. Your kind words about our friendly staff mean a lot to us. We’re delighted you found your stay worth the price, and we look forward to welcoming you back again soon. Warm regards, Anchaleeporn Thokul Guest Service Manager

Dear Khun B'snn, Thank you very much for your detailed and thoughtful review. We’re delighted to hear that you found the accommodation clean and great value for money, and that the hot water, relaxing atmosphere, and modern, clean bathroom met your expectations. It’s also wonderful to know you enjoyed our varied and delicious breakfast and appreciated the golf cart service and parking facilities. We appreciate your comment regarding transportation to the airport and truly value your feedback. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the future. Best regards, Anchaleeporn Thokul Guest Service Manager

Dear Irina, Thank you so much for your wonderful review! We're thrilled to hear you had such an enjoyable 3-day stay at Bandora. It’s great to know you loved the beach, rooftop pools, breakfast, and especially the service — our team will be so happy to hear your kind words. We truly appreciate your support and hope to welcome you back for another relaxing getaway soon! Best regards, Anchaleeporn Thokul Guest Service Manager

Dear Aman, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the beautiful sea views and the peaceful surroundings. We're truly sorry to hear that the beach did not meet your expectations. Please rest assured that we take your comments seriously, and we will look into the concerns you’ve raised. Your feedback is valuable and helps us to improve the experience for all our guests. We hope the rest of your stay was enjoyable, and we truly appreciate you choosing to stay with us. Best regards, Anchaleeporn Thokul Guest Service Manager

Dear Khun Niticharn, Thank you so much for your excellent review! We're thrilled to hear that you enjoyed the service from our cheerful and helpful staff — especially our security and golf cart team. It's wonderful to know that the location, views, and overall design of the hotel made a great impression on you. And we agree — the 4th floor pool does make for some amazing photos! We truly appreciate your honest feedback about the breakfast experience. We're sorry to hear that the smell from the egg station affected your enjoyment. Your comment is very helpful, and we’ve shared it with our management team as we explore solutions to improve ventilation and guest comfort during breakfast. Thank you again for choosing to stay with us. We hope to welcome you back soon for an even more enjoyable experience! Warm regards, Anchaleeporn Thokul Guest Service Manager

Dear Maria, Thank you so much for leaving this review here. We're glad to hear that you had an amazing time with us. I'm hoping your comments and details will help other travelers to make an informed decision about us. We are looking forward to welcoming you back in the near future. Best, Ampiwan Burapamongkolchai Operation Manager

Dear Maria, Thank you so much for your kind and detailed review! We're thrilled to hear that you and your sister felt safe and well taken care of during your stay. It’s wonderful to know that you enjoyed the buffet, the beach club, and the extra special touch of breakfast to go. Our team works hard to make every guest's stay memorable, and your feedback means a lot to us. We can’t wait to welcome you back on your next visit Best regards, Anchaleeporn Thokul Guest Service Manager

Dear Ivy, The hotel would like to thank you for your comments on your stay. And it's nice to know that this vacation has been a happy one. We look forward to welcoming you back to stay again in the near future. Best regards, Anchaleeporn Thokul Guest Service Manager

Dear Paul, Thank you for taking a moment to share your experience at Bandara Phuket Beach Resort. We are so pleased to hear you found our room, swimming pool and service to your liking. We look forward to welcoming you back again soon. Best regards, Anchaleeporn Thokul Guest Service Manager

Dear Khun Krittachat, Thank you for your review; it was an honor for us that you chose Bandara Phuket Beach Resort. Regardless of the mishaps, we sincerely apologize for flaws happened during your stay. We appreciate your feedback given to us. We take this seriously to ensure that we make a better for you and our great. Hopefully, we have an opportunity to welcome you to our hotel again. Best regards, Anchaleeporn Thokul Guest Service Manager