エクスプローラー コー サムイ (Explorar Koh Samui - Adult Only Resort and Spa)

Hi Corinne, Thank you very much for taking the time to share such a detailed and wonderful review of your stay at Explorar Koh Samui. We are truly delighted to hear that you enjoyed your week with us and appreciated our complimentary activities, facilities, and effortless overall experience. It’s great to know that breakfast was a highlight and that our location allowed you to easily explore nearby restaurants, shops, and local services. We’re especially pleased to hear your kind words about our team, and we will be sure to pass your special thanks on to Bylinda and Mimosa—they will be thrilled to know they made a positive impact on your stay with their personalized recommendations. Thank you as well for your constructive feedback regarding the air conditioning. We truly appreciate it and will review this with our technical team to ensure improvements. We are grateful for your recommendation and sincerely hope to welcome you back to Explorar Koh Samui again in the future. Wishin

Dear valued guest, Thank you very much for sharing such a wonderful review. We are truly honored that you chose Explorar Koh Samui to celebrate your honeymoon and delighted to know that your stay was a memorable one. It’s heartwarming to hear that you appreciated the warm welcome from our team, the comfort of your room, and the relaxing atmosphere throughout the resort. We’re also pleased that you enjoyed our pool area, stunning sea views, and breakfast selection. Your kind words mean a great deal to us, and we look forward to welcoming you back for another special stay in the future. Warmest Regards, Bee (aka the Junior Wizard) Guest Experience Supervisor

Hello Mr. Mincong, Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your recommendation of the Beach Front Villa and are delighted to hear that you enjoyed the views, facilities, cleanliness, and overall comfort. We sincerely apologize for the inconvenience you experienced with the air conditioning and for the impact it had on your sleep. Thank you for highlighting this point, as your feedback is valuable both for future guests and for us to continue improving communication and comfort. We’re glad our team was able to clarify the cause upon checkout, and we will certainly take your comments into account to better assist guests during their stay. We’re pleased to know that, aside from this issue, your experience was perfect, and we are very grateful for your high recommendation. We look forward to welcoming you back again in the future. Warmest regards, Bee (aka the Junior Wizard) Guest Experience Supervisor

Dear Renee, Thank you so much for your fantastic review! We’re delighted to hear you enjoyed the pool, pool bar, and convenient access to the restaurant — plus the stunning ocean views from your room. It’s great to know our staff’s friendly service made a positive impression, and that you took advantage of the free shuttle and fun in-house activities like rum tastings and pizza making. We couldn’t agree more — the calm, peaceful atmosphere is something we truly cherish here at Explorar. We’re so happy you’d come back 100% — we can’t wait to welcome you again for another relaxing and joyful stay! With warm regards, Kate & The Team Guest Experience Supervisor

Dear Rhys, Thank you for staying with us at Explorar, and for taking the time to share your experience. We are genuinely sorry to hear that your stay did not meet your expectations. Please allow me to respectfully respond to each of your concerns for clarity. Booking & Check-in Your reservation was received via a third-party travel agency advertising through Agoda, but not directly booked via Agoda itself. The room category confirmed to us was a Junior Spa Bath Villa, which is five categories below a Beach Pool Villa. We did not downgrade your room. The room type assigned was based on the details provided to us by the booking source. When you expressed concern, we explained that Agoda handles booking disputes directly with the guest and not with the hotel. Despite this, we still attempted to contact Agoda on your behalf — and as confirmed by their team, they requested to speak with you directly to resolve the matter. While awaiting a resolution, we offered you a temporary room, alo