ロイヤル パネライ ホテル チェンマイ (Royal Panerai Hotel Chiangmai)

Dear Customer Thank you so much for your wonderful feedback. We are truly delighted to hear that you enjoyed our location, the warm hospitality, and the overall experience at our hotel. Your kind words mean a lot to us and inspire our team to continue providing the best service to all our guests. It is always a pleasure to welcome you back, and we look forward to seeing you again soon for another memorable stay. Best regards, Apichat N. (Mr) OTAs Management

Dear klaus Thank you very much for sharing your detailed feedback. We are delighted to hear your kind words about our staff, and we will make sure to share your compliments with them. At the same time, we sincerely apologize for the inconvenience you experienced with the air conditioning, bathroom design, and overall maintenance of our property. We fully understand your concerns, and your comments are valuable to us. Our hotel is in the process of planning renovations to improve facilities, comfort, and value for money. This includes addressing issues such as bathroom layouts and in-room equipment. Your feedback helps us to focus on what matters most to our guests, and we truly appreciate your honesty. We hope to have the chance to welcome you back in the future, once improvements are in place, and provide you with a much more comfortable stay. Best regards, Apichat N. (Mr) OTAs Management

Dear Calvin Thank you so much for your review! We’re glad to hear you had a comfortable stay during your journey back to Chiang Mai. It’s great that you found the room spacious and the location convenient for exploring the city. We appreciate your feedback and will continue working to ensure a clean and welcoming experience for all travelers. Safe travels, and we’d love to welcome you back anytime! Should you require further assistance, please feel free to let me know. Best regards, Apichat N. (Mr) OTAs Reservation Department

Dear Somprat Thank you very much for sharing your feedback. We sincerely apologize for the inconvenience you experienced during check-in, as well as the issues with room cleanliness and the broken shower. We fully understand how frustrating this must have been, and your comments will be carefully addressed with our team to prevent similar situations in the future. We are glad to hear that you appreciated our convenient location and its proximity to Chiang Mai attractions. Your feedback is very valuable and will help us improve both our service and facilities. We hope to have the opportunity to welcome you back for a better experience. Best regards, Apichat N. (Mr) OTAs Management

Dear Sir Thank you very much for being a loyal guest over the past decade. We truly appreciate your continued support and the time you’ve taken to share your feedback with us. We sincerely regret to hear that your recent experience did not meet expectations. Your comments regarding maintenance, room conditions, and pricing have been noted with utmost seriousness. We acknowledge that certain areas are in need of refurbishment, and we are currently working on plans for upgrades to ensure a more comfortable and consistent experience for all our guests. Regarding the pricing, we understand your concern. Rates may vary depending on seasonality and demand, but we will review this matter carefully to ensure fairness and transparency. We value your long-standing patronage and hope to have the opportunity to welcome you again in the future with noticeable improvements." Best regards, Royal Panerai Hotel  Teams