バルセロ コスタ バスカ (Barcelo Costa Vasca)

Dear Guest, Thank you for taking the time to review your stay. We are delighted to hear that the spaciousness and tidiness of our rooms met your expectations and contributed to a pleasant stay. It's also gratifying to learn that our breakfast and food quality were to your satisfaction. Our staff takes great pride in offering supportive service, and we are thrilled to have met your needs. While we understand you couldn't take advantage of our fitness facilities due to your schedule, we hope that on your next visit, you will have the opportunity to enjoy this amenity. We look forward to welcoming you back on a future occasion. Best wishes, Dirección Barceló Costa Vasca

Dear Richard, Thank you for your review. We regret to hear that your journey to our hotel posed an inconvenience and that you found the cost of staying with us to be higher than anticipated. We strive to provide excellent value to our guests and are disheartened to learn of your dissatisfaction. Furthermore, we apologize that you were not fully satisfied with the view from your room and encountered noise disturbances. The comfort and serenity of our guests are top priorities, and we are truly sorry if we fell short in this regard during your stay. In relation to the temperature of the shower and room, we are sorry to hear that they did not meet your expectations for warmth. We also extend our apologies for the issue with the shower door molding and the inconvenience caused by water on the floor. We understand that parking fees can be a concern, and we aim to ensure that our private parking facilities offer convenience and security for our guests' vehicles. We are sorry that t

お客様 この度は、Barceló Costa Vascaにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。 スタッフのフレンドリーな対応に喜んでいただきお食事もお楽しみいただけたご様子で、この様なレビューをいただけたこと、大変嬉しく思っております。頂いたお褒めの言葉は、全スタッフで共有させていただくとともに、心より感謝申し上げます。 またのお越しを心よりお待ちしております。 Dirección Barceló Costa Vasca

Dear Jennie, Thank you for your positive feedback. We are delighted that you enjoyed your stay and sincerely appreciate your compliments; thank you for your highlight of our team's service. It is wonderful to know that you also appreciated our delicious breakfast, we try to offer a wide selection suitable for everyone's tastes. We look forward to welcoming you back on a future occasion. Best regards, Dirección Barceló Costa Vasca

Dear Laura, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We are in a quiet place a few minutes from the Miramar Palace between the beaches of Ondarreta and La Concha. It is the emblematic walk of this last beach that separates us from the old town. We regret that our location did meet up your expectations. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Kind regards, Guest Experience Manager Barceló Costa Vasca

Estimada Luna, Gracias por reservar su alojamiento en el Barceló Costa Vasca. Lamentamos que algún aspecto de nuestro servicio no cumpliera con sus expectativas. Trabajamos diariamente para ofrecer propuestas gastronómicas variadas y de calidad acordes a nuestra categoría. Nos complace saber que disfrutó de las comodidades de su habitación, especialmente aquellos elementos clave para un buen descanso. Valoramos mucho que haya destacado estos detalles en su evaluación. Sería un placer darle la bienvenida de nuevo. ¡Feliz semana! La Dirección Barceló Costa Vasca

Apreciada Romina, Muchas gracias por su valoración. Nos complace conocer su opinión después de alojarse con nosotros. Lamentamos profundamente que algunos aspectos de su experiencia no cumplieran con sus expectativas. Nuestro equipo siempre está disponible para atender cualquier necesidad durante la estancia. Valoramos especialmente su reconocimiento a los estándares de limpieza que mantenemos con dedicación. Esperamos recibirla nuevamente. Atentamente, Dirección Barceló Costa Vasca

Chère Martine, Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Costa Vasca. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle. Nous tenons à préciser que nos hôtes apprécient généralement notre accueil et nous prenons très au sérieux votre commentaire, car cela est très éloigné des standards que nous nous imposons. Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous. Bien à vous, Dirección Barceló Costa Vasca

Dear guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Costa Vasca hotel. We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. Regarding your comment about of our Wifi service, it may be slower during peak hours when many guests login to our network, nevertheless we are working with our technical services to improve this service. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regard, The Hotel Management Barceló Costa Vasca

Dear Chang, We appreciate that you took the time to share your experience with us. We are delighted to hear that you enjoyed the resort-style living during your stay. Our hotel is indeed designed to provide a comfortable and relaxing atmosphere for our guests. We appreciate your feedback regarding the distance from the old town. Our hotel is conveniently connected to the city centre by the beautiful La Concha beach promenade, and we are just 550 meters from Ondarreta beach. We hope that the charm of our location and the nearby attractions made up for the distance to the old town. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Dirección Barceló Costa Vasca