ゼル マヨルカ (Zel Mallorca)

Dear Esther, What a great review! We're over the moon you loved our vibrant spaces and welcoming team energy. This is exactly why we pour our hearts into crafting these experiences! We can't wait to see you on your next visit. Take care, Emilia M., Voice of Customer Coordinator

Hi there, Thank you for such a positive review. We're thrilled that our outstanding staff and premium beachfront location made your stay so special! The combination of our comfortable sea-view rooms and extensive wellness facilities clearly hit the mark in creating your perfect Mediterranean escape. We can’t wait to welcome you again 😊 Take care, Emilia M., Voice of Customer Coordinator

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are sorry to learn that your experience with the breakfast service and certain aspects of your stay did not reflect the expectations you had when choosing Zel Mallorca. We understand how important it is for our guests to feel well cared for throughout their visit, and we aim to ensure that all services, from dining to housekeeping, are carried out with attention and courtesy. Regarding your comments on breakfast, our intention is always to provide a varied and enjoyable start to the day in a welcoming setting. We regret that the service style and table clearing did not meet your expectations, and we will review these observations with the relevant teams. Concerning your note about the privacy tag, our team is committed to respecting guests’ preferences, and we will ensure that this is consistently upheld. We appreciate you choosing to stay with us and sharing your impressions, as it allows us to re

Dear guest, Thank you for this great review. We're thrilled to hear you found our resort both hip and fresh, embodying that true Mediterranean flair. It's our joy to see that the organic design and local culture infusion have resonated with you, ensuring your stay was nothing short of magical. We can't wait to welcome you back for more rooftop lounging and beach club beats! We look forward to welcoming you back soon. Kind regards, Martina Piovesan, Voice of Customer Coordinator

Dear Wayne, Thank you for taking the time to share your review. It warms our hearts to hear that your stay at our sun-kissed retreat brought you joy and made your anniversary memorable. While we revel in offering guests a taste of Mediterranean flair and gastronomic joy, it seems we've missed a beat with your request for tennis information. Our partnership with Rafa Nadal's academy is indeed one of our unconventional comforts, and we're sorry this wasn't communicated to you as smoothly as the Mediterranean waves. Rest assured, we're looking into making our registration process as welcoming and informative as our homey ambiance. We hope we will have the opportunity to see you again in the future. Best regards, Laura López, Voice of Customer Coordinator

Dear guest, Thank you for taking the time to share your comments. While we're thrilled to offer an array of unconventional comforts, it seems we missed the mark in providing the homey ambiance we're so proud of during your stay. Rest assured, our team is always eager to assist with luggage and any assistance needed. As for hydration, our minibar typically comes with complimentary items to ensure your thirst is quenched upon arrival, with a Mediterranean flair. We're sorry if this was not up to the expected standard and we'll be attentive to ensure a more generous provision aligns with our ethos of abundant hospitality. We hope to welcome you back on future occasions. Kind regards, Martina Piovesan, Voice of Customer Coordinator

안녕하세요, 귀중한 의견을 남겨주셔서 감사합니다. 💙 저희 호텔에서의 경험이 마요르카에 대한 멋진 추억으로 남게 되어 매우 기쁩니다. 직원들의 환대가 인상 깊으셨다니 큰 보람을 느낍니다. 숙소 또한 쾌적하고 편안하셨다니 다행입니다. 소중한 의견 감사합니다. 부디 호텔에서 머무시는 동안 Palmanova, Majorca에서 즐거운 여행 되셨길 바랍니다. 다음 방문을 기다리며, 언제나 환영합니다. 감사합니다! María Fdez. de Valderrama Voice of Customer Coordinator

Dear Yu, Thank you for your review. We're thrilled to hear that our breakfast was the best you've ever had; it’s a testament to our commitment to providing a delightful culinary experience. We are also glad you appreciated the stylish and spacious design of our accommodations, reflecting the contemporary blend of Mediterranean colours, textures, and shapes. We regret to hear that you encountered issues with the Wi-Fi and the temperature of the Jacuzzi. Rest assured that we continuously strive to ensure all our facilities meet our guests' expectations and we apologize for any inconvenience you may have experienced during your stay. We look forward to the pleasure of seeing you again in the future. Best regards, María Fdez. de Valderrama Voice of Customer Coordinator

Hi！ 感谢您选择我们酒店并留下您的评价！😉 很開心您欣賞我們酒店的環境，並且享受到了那令人心曠神怡的海景露台。我們的位置確實便利，讓客人能夠快速抵達沙灘，享受美麗的黃昏景色。我們的團隊始終致力於提供熱情的服務，並確保溝通暢通無阻。您對房間的正面反饋，包括其寬敞的空間和清潔程度，對我們來說也是莫大的鼓勵。 對於您提到的浴室溢水問題，我們深表歉意。這應該是個別情況，我們會立即對此進行檢查，以確保未來的客人不會遇到同樣的問題。同時，我們也會提醒客人在使用浴室時要小心，以防滑倒。感謝您的反饋，這對我們改善服務質量非常重要。 期待您的下次光临~ Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Robert, Thank you very much for this kind review of your recent stay. It's music to our ears to hear that our well-equipped rooms hit the right notes for a tranquil retreat, embodying the essence of Mediterranean flair. We're over the moon that our breakfast could dance on your taste buds, offering gastronomic joy from the crack of dawn. And a shout-out to our staff for wrapping you in the community vibe we cherish – they're the true heart and soul of our homey ambiance. It seems we've succeeded in creating an environment where the only waves are the ones kissing the shores of Palmanova beach, not those of noise, ensuring your nights were as serene as a sea under a starry sky. We look forward to seeing you again soon. Best regards, Laura L., Voice of Customer Coordinator

Hallo Antonia, wir danken dir für deine super Bewertung! Es freut uns sehr, dass du den mediterranen Flair und die Wohlfühlatmosphäre unseres Hauses genießen konntest. Die perfekte Strandlage direkt am Palmanova Beach ist wirklich ein Juwel, und es schmeichelt uns, dass du sie so wertschätzt. Auch dass unser Service dich beeindruckt hat, füllt unser Team mit Stolz – wir geben täglich unser Bestes, damit sich jeder wie zu Hause fühlt. Wir bedauern, dass die Angebote in der Nähe nicht ganz deinen Erwartungen entsprochen haben. Doch mit unserem Gastronomieangebot 'Beso Beach' und den entspannenden Vibes unserer Beach Club Beats hoffen wir, dass wir deinen Aufenthalt dennoch zu einem unvergesslichen Erlebnis machen konnten. Bis zum nächsten Mal!🌊 Viele Grüße, Martina P. Voice of Customer Coordinator

Dear Sabine, We would like to thank you for this review about your recent experience in our hotel. It warms our hearts to hear that our hotel's Mediterranean flair and gastronomic joy have left a positive impression on you. Embracing the local culture infusion, we take pride in our relaxed atmosphere and are thrilled that our breakfast and staff contributed to your great experience. It's truly rewarding to know you'd consider returning to our homey ambiance. We're sorry to hear about the nighttime disruptions you encountered. While our higher floors are typically a haven of tranquility, the vibrant beach club beats from the streets below can sometimes carry. We appreciate your understanding and hope that this unconventional comfort did not detract too much from your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Laura López, Voice of Customer Coordinator

Hi, Karsten! We're over the moon with your brilliant review. Thanks for your kind words! 😊 Thrilled to hear that our oceanfront charm and the morning feast tickled your fancy! It's always a delight when our guests can soak up those stunning views and kickstart their day with a delectable spread. 🌊🍽 We would be delighted to welcome you back on another occasion. All the best, Maria Fdez. Valderrama, Voice of Customer Coordinator

أهلًا/ : نشكرك جزيل الشكر على تقييمك الرائع وكلماتك الطيبة عن تجربة السبا التي أبهرتك، فالراحة والاستجمام يكتملان بلمسة من الأناقة المتوسطية والفخامة الاستثنائية. نحن سعداء أنك استمتعت بمرافقنا المتميزة والأجواء الودية التي نعتز بها. نتطلع دومًا لتقديم تجارب فريدة تمزج بين النغمات الساحلية والفعاليات البدنية التي تضفي البهجة والحيوية. شكرًا لك وفي انتظارك مرة أخرى! Laura López, Voice of Customer Coordinator

Olá, Nuno. Em primeiro lugar, o nosso obrigado pelo teu feedback. Que alegria saber que apreciou nossos quartos renovados - até já planejamos uma coleção de jogos de tabuleiro para quem quiser prolongar a estadia! A localização à beira de Palmanova realmente faz cada café da manhã ganhar um sabor especial de brisa marinha, não é? Sobre os nossos vizinhos caninos: estamos reforçando a comunicação sobre horários de passeio para garantir que as sonecas pós-praia permaneçam intocadas. Os atoalhados? A renovação trouxe edições limitadas com padrões inspirados nas ondas - sua próxima visita terá esse toque extra de suavidade! Esperamos por ti novamente. Até lá, Laura L., Voice of Customer Coordinator

Dear Maksym, Thank you very much for this kind review of your recent stay. Your kind words about our hotel's prime location on the shore of a wonderful bay bask in the Mediterranean flair we strive to radiate. We're overjoyed to hear that the gastronomic joy found in our cuisine and bars tantalized your taste buds, and it's always a pleasure to know our friendly staff contributed to the homey ambiance we cherish. The comfort and cozy design of our rooms are a testament to our commitment to organic design and unconventional comforts, ensuring every stay is as relaxing as the last. Your review is a delightful symphony to our ears, echoing the community vibe we love to foster. We look forward to seeing you again soon. Best regards, Laura López, Voice of Customer Coordinator

Dear Nicolas, Thank you for sharing your experience with us. 😉 We're stoked to hear that you found our resort to be a peaceful retreat and that the comfort of our rooms hit the mark for you! It's fantastic to know our team made a positive impression with their top-notch service. It's always our goal to ensure our guests have everything they need for a stellar stay, including a tasty start to the day with our breakfast options. Regarding the location, we understand that being in a tourist area has its perks and quirks. While some guests love the convenience and vibrancy, we get that it might not be everyone's cup of tea, especially when it comes to exploring local dining spots without a car. For any future visits, don't hesitate to tap into our knowledgeable staff for tips on getting around or discovering hidden culinary gems close by. Plus, with our direct beach access and the array of amenities, we hope you still found plenty to enjoy right at your doorstep! We hope to