オアシア ホテル ダウンタウン シンガポール バイ ファー イースト ホスピタリティ (Oasia Hotel Downtown Singapore by Far East Hospitality)

Hi David, Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay with us. We’re truly pleased to hear that you enjoyed our convenient location, the modern design of our hotel, and especially the Club Lounge experience, it’s wonderful to know that it added value to your stay. We also sincerely appreciate your constructive feedback, which helps us identify areas where we can do better. Your kind words about our Club Lounge team and your overall recommendation mean a lot to us. Rest assured, your suggestions have been shared with the relevant departments, as we constantly strive to elevate the guest experience from good to great. We truly hope to have the pleasure of welcoming you back soon, and we look forward to making your next stay even more enjoyable. Regards Mike Loi Front Office Manager

Dear Ee, Thank you for choosing to celebrate your wedding anniversary with us, and for sharing such a detailed and heartwarming review. We are truly delighted to hear that Bryan’s thoughtful arrangement and assistance made your special occasion even more memorable, your kind words will certainly be shared with him. It is also wonderful to know that you enjoyed the room comfort, cleanliness, Club benefits, and our facilities, including the pool and lounge offerings. We appreciate your helpful comments as well, as they provide valuable insight for us to continuously enhance our guest experience. Thank you for your recommendation, and we look forward to welcoming you back for many more special celebrations in the future. Kind regards, Roni Magtibay Assistant Front Office Manager

Hi Brendan, Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you enjoyed your stay in our Club Room and found the hotel to be a calm and tranquil oasis amidst the city. It’s fantastic to know that our location, room comfort, and pool views contributed to a memorable experience for you. We’re also glad that you were able to enjoy the Club benefits, they’re designed to make our guests’ stay even more special. Your kind recommendation means a lot to us, and we hope to welcome you back soon for another relaxing escape in the heart of Singapore. Regards Mike Loi Front Office Manager

Hi Lisa, Thank you very much for choosing Oasia for your recent 9-day stay and for taking the time to share such a detailed and balanced review. We’re delighted to hear that you found our hotel clean, aesthetically pleasing, and that you appreciated the convenience of our location near the MRT, which indeed makes exploring Singapore much easier. We’re sorry to learn that our breakfast selection and coffee did not fully meet your expectations. Your feedback is very valuable, and we will share it with our culinary team for their review and improvement. Similarly, we acknowledge your comments about the gym size and capacity, and we understand how this could impact your experience during busier times. It’s great to hear that overall, you found the price you secured to be a fair reflection of the experience. We truly appreciate your honest perspective and hope you and your family created some wonderful memories during your time in Singapore. Should your travels bring you back, we would lov

Hi Eejin, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed a quiet weekend stay, and that our clean rooms, comfortable beds, and soundproofing contributed to your comfort. We also appreciate your kind words about our team, especially Johnny, and we’re glad your requests were attended to promptly. We have noted your suggestions regarding the bidet and the signs of wear along the corridor and in the toilet. Your comments are invaluable as we continue to improve our facilities and overall guest experience. It’s wonderful to hear that you enjoyed the ambiance of our rooftop pools and the overall environment of the hotel. We hope to welcome you back soon for another relaxing stay. Regards Mike Loi Front Office Manager

Hi Jia, Thank you for taking the time to share your experience with us. We’re delighted that you enjoyed the architectural design of our property and had the opportunity to celebrate your husband’s birthday here. It’s wonderful to hear that the cot, room upgrade, and parking coupon added to your stay, and that you enjoyed the variety of local food at the hawker. We sincerely apologize for the condition of the pool during your visit and the discomfort it caused your little one. Your feedback has been shared with our team, and we will ensure that maintenance and cleanliness standards are reviewed and improved. We truly appreciate your understanding and hope to welcome you and your family back soon for a more seamless and enjoyable stay. Regards Mike Loi Front Office Manager

Thank you for taking the time to share your feedback with us. We value your input and hope to have the opportunity to better serve you in the future. Vincent TANG, Front Office Manager

Thank you for taking the time to share your positive experience with us! We look forward to welcoming you back for another wonderful experience at Oasia Hotel Downtown. Vincent TANG, Front Office Manager

Hi Yuliia, Thank you for taking the time to share your feedback with us. We’re glad to know that our convenient location, clean and comfortable rooms, and friendly service helped make your unexpected stay a pleasant one. It’s great to hear that our team was able to accommodate your early check-in as well. We appreciate your comments regarding the bathroom furnishings, and please be assured that your feedback has been shared with our management team for review as part of our ongoing efforts to enhance our guest experience. Once again, thank you for choosing to stay with us, and we hope to welcome you back under better travel circumstances in the future. Regards Mike Loi Front Office Manager

Hi Md, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our prime location, cleanliness, friendly team, and facilities, including our pool. It’s wonderful to know that our housekeeping and in-room refreshments contributed to a comfortable stay. We also appreciate your feedback regarding the WiFi, and we will certainly work on improving its reliability for our future guests. We look forward to welcoming you back for another exceptional stay! Regards Mike Loi Front Office Manager

Hi Kelvin, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our prime location, cleanliness, and facilities, and that the pool and ample parking enhanced your overall experience. It’s wonderful to know that you found the stay comfortable and great value for money. We also appreciate your honest feedback regarding the service. Please rest assured that your comments have been shared with the team, as we are always looking for opportunities to improve and deliver a consistently high level of service. Thank you once again for choosing to stay with us. We look forward to welcoming you back for an even better experience in the future. Regards Mike Loi Front Office Manager

Hi octaviwijaya, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you enjoyed your stay at Oasia Downtown and appreciated our convenient location near Tanjong Pagar MRT, Maxwell Food Centre, and Chinatown. It’s lovely to know that your year-end trip was memorable, and we would be thrilled to welcome you back again, especially to enjoy the fireworks at the end of the year. We look forward to making your next stay just as comfortable and enjoyable! Regards Mike Loi Front Office Manager

Hi Peggy, Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel and its cleanliness to your satisfaction. However, we sincerely apologize for the experience you encountered with our reception team during check-in. The behaviour you described is unacceptable and does not reflect the professional standards we uphold in our hotel. Please rest assured that we have shared your feedback with the relevant team members and will take immediate steps to address this matter to ensure it does not happen again. We truly value your comments, as they help us improve our service. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you rightfully expect from us. Regards Mike Loi Front Office Manager

Dear Feh, Thank you for taking the time to share your experience! We’re delighted to hear that our team made you feel welcome from the moment you checked in at Level 12, and that our baggage service and clean rooms contributed to a smooth stay. It’s wonderful to know you enjoyed our rooftop swimming pool and found our location near Tanjong Pagar MRT convenient, as well as the nearby food court for a quick bite. Your kind words mean a lot to us, and we will be sure to share them with our team. We look forward to welcoming you back to Oasia Hotel Downtown for another enjoyable stay! Kind regards, Roni Magtibay Assistant Front Office Manager

Thank you for taking the time to share your positive experience with us! We look forward to welcoming you back for another wonderful experience at Oasia Hotel Downtown. Vincent TANG, Front Office Manager

Hi Jen, Thank you for choosing Oasia Downtown Motel and for taking the time to share your experience. We’re delighted to hear that you enjoyed your stay and found our location convenient. It’s wonderful to know that our clean and well-maintained facilities added to your comfort. We look forward to welcoming you back on your next visit! Regards Mike Loi Front Office Manager

Hi Nina, Thank you so much for taking the time to share your wonderful review! We’re delighted to hear that you enjoyed a peaceful stay with us and appreciated our facilities, service, and convenient location in the heart of the city. It’s always great to know that our guests had a comfortable and memorable experience. We truly look forward to welcoming you back for another enjoyable stay in the future! Regards Mike Loi Front Office Manager

Hi Fiona, Thank you for sharing your recent experience with us. We are delighted to know that you enjoyed our airy 12th-floor lobby, the comfort of your room, and especially the bed which allowed you a restful sleep. We also appreciate your valuable feedback regarding the shower area. Please be assured that we will share this with our team for improvement, as maintaining a high standard in every detail is very important to us. It is wonderful to hear that your overall stay was pleasant, and we truly look forward to welcoming you back for another enjoyable visit. Regards Mike Loi Front Office Manager

Hi soong, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay and found your room spacious and clean, and that you appreciated the water dispenser, coffee machine, and convenient location. We sincerely apologize that we were unable to accommodate your request for adjoining rooms and for any noise from the room near the lifts. Your comments have been noted, and we will strive to better meet your preferences in the future. We hope to welcome you and your family back soon for an even more comfortable stay. Regards Mike Loi Front Office Manager