メルキュール アイコン シンガポール シティ センター (Mercure ICON Singapore City Centre)

Dear JunHee, Thank you very much for taking the time to share such a detailed review of your stay. We’re glad to hear that, despite concerns about the room and bathroom size, the space was sufficient for rest and sleep during your busy travel schedule. As a city-centre hotel, our rooms are designed to be compact and functional, making them ideal for guests who spend most of their time exploring the city. We appreciate your feedback regarding the breakfast fruit selection and will share your comments with the team for future menu improvements. It’s wonderful to know that you enjoyed our hotel’s convenient location, with direct access to the underground network and MRT, as well as nearby attractions like Chinatown, Little India, and local food spots. Your highlights of the nearby sights will be helpful to future guests. For your next visit, if you would like more space, we recommend our Privilege or Deluxe rooms, which offer a slightly larger layout for added comfort. Thank you aga

Dear Lin, Thank you for taking the time to share your detailed feedback with us. We sincerely regret that aspects of your stay, particularly surrounding such a meaningful birthday celebration, did not meet your expectations. Please accept our apologies for the inconsistent information provided prior to your arrival, as well as for the confusion caused by the birthday arrangement in your room. We understand how important discretion and accuracy are when planning a surprise, and we are sorry that this caused disappointment. We appreciate you highlighting both the positive aspects of your stay and the areas where we fell short. Your comments regarding room layout, facilities, and location are well noted. Additionally, your feedback on the check-out experience and parking validation has been shared with our team, as courteous and clear service should always be consistently delivered. Your feedback is valuable to us and helps us identify opportunities to improve our communication and se

Dear Puunitha, Thank you very much for sharing your wonderful feedback. We’re delighted to hear that Mercure ICON Singapore City Centre was the perfect choice for your trip and that our location made it easy for you to attend the concert. It’s great to know that you found the MRT access convenient and that our team made you feel welcome throughout your stay. We’re also pleased that you enjoyed our breakfast buffet and appreciated the high standards of housekeeping. Your kind words truly motivate our team to continue delivering a comfortable and enjoyable experience for all our guests. Thank you for choosing to stay with us. We look forward to welcoming you back to Mercure ICON Singapore City Centre on your next visit to Singapore. Warm regards, Abby Khalid Front Office Manager

Dear CHEONG, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found the check-in process smooth and appreciated features such as the separate drinking water tap and floor-to-ceiling windows that help make the rooms feel more spacious. We understand your points regarding room size, early check-in surcharge, and check-out time. Your observations are valuable and will be shared with our team to help us improve the guest experience. We appreciate your recommendation and hope to welcome you back in the future for another enjoyable stay. Kind regards, Yap Lee San Mercure ICON Singapore City Centre