ベルジャヤ マカティ ホテル (Berjaya Makati Hotel)

Dear Lay, Thank you for taking the time to share your feedback regarding your recent stay with us at Berjaya. We genuinely appreciate your kind words about our location and the hospitality provided by our staff. We apologize for the misunderstanding regarding the cigarette box and would like to assure you that we take your concerns seriously. Our housekeeping team strives to maintain a clean and welcoming environment, and we appreciate your understanding of our hotel policies. We hope that the rest of your stay was enjoyable and that you left with fond memories of Manila. We look forward to welcoming you back in the future. Warm regards, Den

Dear Carl, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your stay, our location, and the service provided by our team. We also appreciate your suggestions regarding our gym and pool and will take them into consideration for future improvements. We look forward to welcoming you back to Berjaya Hotel soon! Regards, Den

Dear Annaleah, Thank you for taking the time to share your detailed feedback about your recent stay at Berjaya Hotel. We are truly sorry to hear about the challenges you faced during your visit, especially regarding noise and room accommodations. It’s wonderful to know that our staff, particularly our chefs and front desk team, made such a positive impression on you. We take great pride in our team’s dedication to providing exceptional service, and your kind words will certainly be shared with them. We appreciate your suggestions regarding room selection and will take them into consideration as we continually strive to enhance our guests' experience. We hope to welcome you back in the future, and we will do our utmost to ensure your next stay is even more comfortable and enjoyable. Warm regards, Den

Dear Mhonabeth, Thank you for taking the time to share your detailed feedback. We truly appreciate your balanced review and are glad to know you valued our location, halal facilities, room upgrade, comfortable beds, and the efforts of our staff. At the same time, we sincerely apologize for the inconveniences you experienced, particularly regarding the undisclosed security deposit, communication gaps prior to arrival, delayed responses, facility conditions, and safety concerns you mentioned. Please be assured that your comments about maintenance, housekeeping coordination, soundproofing, and front desk follow-ups have been shared with our management and relevant departments for immediate review and corrective action. We regret that these issues affected your stay and understand your concerns, especially those involving safety and convenience. Your feedback is invaluable as we continue working on improvements and ongoing renovations to enhance our guest experience. We hope you will c

Dear Asmae, Thank you for taking the time to share your wonderful experience at Berjaya Makati Hotel! We are thrilled to hear that you enjoyed your stay, particularly the complimentary upgrade and our friendly staff's service. We always strive to provide a comfortable and welcoming environment for our guests. We appreciate your feedback regarding the internet connection and will take it into consideration for future improvements. We hope to welcome you back soon for another enjoyable stay! Warm regards, Den

Dear christopher, Thank you for taking the time to share your positive experience with us! We’re thrilled to hear that our accommodations and facilities suited your needs and that you enjoyed your stay. Your feedback regarding the water station and shower gel dispensers is greatly appreciated, and we will certainly consider these suggestions as we continually strive to improve our services. We look forward to welcoming you back on your next visit! Best regards, Den

Dear Melanie, Thank you for your continued support and for sharing your experience. We’re delighted to know that you appreciate our spacious rooms, convenient location, and value for money. It’s also great to hear that our team was able to assist you promptly during your stay. We look forward to welcoming you and your family again on your next visit. Best regards, Den

Dear Valued Guest, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced, particularly regarding the key card availability, refrigerator power setup, elevator delays, room condition, water temperature and pressure, and bathroom fixtures. Your comments have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. We also appreciate your patience during checkout and your kind remarks about our restaurant staff. Your feedback is valuable to us as we continue to improve our facilities and services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, Den

Dear Chenee, Greetings from Berjaya Makati Hotel! It is excellent to know you enjoyed your recent stay with us. On behalf of our team, we sincerely appreciate your kind review and commendation. We look forward to welcoming you again for another great stay you deserve. All the best, Den

Dear Melanie, Thank you for your kind feedback and continued support. We’re delighted to know that our spacious rooms, convenient location, and value for money keep you coming back whenever your family visits. It’s also wonderful to hear that you find the hotel clean, comfortable, and well-maintained, and that our team made your stay even more enjoyable. We truly appreciate your loyalty and look forward to welcoming you again. Regards, Den

Dear David, Thank you for your wonderful review! We’re thrilled to hear that our team was able to accommodate your religious needs and that you found your room clean and comfortable. We take pride in providing a welcoming atmosphere and are glad the high ceilings added to your experience. We appreciate your feedback regarding the hot water and street noise and will certainly take it into consideration to enhance our guests' stay in the future. We hope to welcome you back soon! Best regards, Den

Dear Lenggesh, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our location, comfortable rooms, and the service provided by our team. Your kind words are greatly appreciated, and we look forward to welcoming you back to Berjaya Makati Hotel on your next visit. Regards, Den

Dear Nyra, Thank you for sharing your feedback about your recent stay at Berjaya Makati Hotel! We’re thrilled to hear that you and your family enjoyed the spacious premier room and had a comfortable experience overall. We appreciate your comments regarding the view and the swimming pool amenities, and we will work on improving these areas. We hope to welcome you back for another staycation soon! Warm regards, Den

Dear Jason, Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed our spacious rooms, excellent location, and attentive staff. We especially appreciate your kind mention of Ms. Ayi, and we will be sure to share your compliments with her. We look forward to welcoming you back to Berjaya Makati Hotel for another pleasant stay. Regards, Den

Dear Micheal, Thank you for taking the time to share such a detailed review. We truly appreciate your honest feedback. While we’re glad you found our location ideal for accessing the nightlife scene, we sincerely apologize for the disturbances and maintenance concerns you experienced. Construction noise, odors, room issues, and inconsistencies in room transfer pricing are not the standards we aim to provide, and we regret the inconvenience this caused during your stay. Please be assured that renovations and upgrades are ongoing as part of our efforts to reinvest in and improve our facilities. Your comments regarding maintenance, Wi-Fi reliability, and operational coordination have been shared with the relevant teams for immediate review and corrective action. We understand your disappointment and appreciate your recognition of our hotel’s potential. We hope to have the opportunity to welcome you again in the future and provide a significantly improved experience. Sincerely, Den

Dear Muhd, Thank you for your wonderful feedback. We’re delighted to hear that our team was able to accommodate your needs, and that you enjoyed our Halal breakfast selection, clean pool, and well-equipped gym. We’re also glad our central location made it easy for you to get around the city. We truly appreciate your kind comments and look forward to welcoming you back for another peaceful stay. Regards, Den

Dear Anburaj, Thank you for your wonderful review and for choosing Berjaya Hotel Makati. We’re delighted to hear you enjoyed our clean and spacious rooms, friendly team, convenient location, and value for money. Your kind words truly inspire us, and we look forward to welcoming you back for another comfortable stay soon. Warm regards, Den

Dear Rachelle, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and found great value in our services. Our staff takes pride in providing exceptional hospitality, and it's heartwarming to know they made a positive impression during your visit. We appreciate your recommendation and are pleased that we could resolve the minor issue swiftly. Your kind words motivate us to continue delivering excellent experiences. We hope to welcome you back to Berjaya on your next visit to the Philippines! Warm regards, Den

Dear Phau, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our location, cleanliness, staff service, and spacious rooms. It’s always our pleasure to provide a comfortable and enjoyable stay. Warm regards, Den

Dear Lord, Thank you for sharing your feedback regarding your recent stay at Berjaya Hotel. We’re glad to hear that you found the room comfortable and enjoyed the value we offer. We appreciate your comments about the elevator and will certainly take them into consideration as we work on improvements. Our team strives to provide a pleasant experience for all our guests, and we’re happy to know that our staff met your expectations. We hope to welcome you back in the future for an even better stay. Best regards, Den