コスタベッラ トロピカル ビーチ ホテル (Costabella Tropical Beach Hotel)

Dear May, Thank you for choosing to spend your holiday here in Costabella. We appreciate that you took the time to share such an incredibly generous and uplifting review of your stay with us. Reading your words truly made our day and deeply touched our entire team. We are delighted to know that your experience was exceptional from the moment you arrived, and that our smooth check-in, comfortable room, and relaxing beachfront atmosphere set the tone for a memorable stay. Your praise for our team means the world to us — genuine, heartfelt hospitality is something we are very proud of, and your recognition affirms the passion and dedication our staff bring to their work every day. Rest assured, your kind words will be shared with everyone. We are especially happy that you enjoyed the comfort of our beds, the variety and quality of our breakfast buffet, and the complimentary water activities that added value to your stay. Your comments regarding safety and guest care are truly apprecia

Dear Khey, Thank you so much for your wonderful review and for choosing to stay at Costabella. We are truly delighted to hear that you had an amazing 2 nights and 3 days with us. It excites us that we are your favorite resort in Mactan. It means a lot to know that you felt warmly welcomed and well taken care of by our team. We take great pride in providing the same level of genuine hospitality, care, and respect to all our guests, and your kind words affirm that we are achieving what we strive for every day. We are also very happy that you enjoyed our breakfast buffet, the delicious food selections, and the clean, peaceful environment of the resort. It makes us equally happy that our little gesture to make your son's birthday extra memorable left a good mark in your heart. Our team works hard to ensure that every detail—from service to maintenance—is thoughtfully attended to, so your appreciation truly inspires us. We look forward to welcoming you back for another relaxing and m

Dear TAKAHIRO, Thank you for spending your holiday with us. We are glad to hear that you and your family had a pleasant stay and appreciated the cleanliness of your room, as well as the friendliness and kindness of our team. It is also great to know that you found our dining options convenient, especially with the picture menus to help with selection. We hope you will have the chance to enjoy the pool and sea on your next visit. At the same time, we sincerely apologize for the issue you encountered with the bicycles. This is certainly not the standard we aim to provide, and your feedback has been shared with our team to ensure proper maintenance, repair, or replacement as needed. Thank you again for your valuable feedback. We look forward to welcoming you and your family back. Sincerely, Your Costabella Family

Dear Darren, Thank you for choosing us for your holiday. We highly appreciate your kind words about our team. Indeed they are our biggest asset and they will be thrilled to hear about your feedback. We are particular with the safety of our guests, and possible food contamination is our primary reason for not allowing food delivery. Restaurants and convenient stores are just 1-2 kilometers away from the resort and guests can always opt to dine out if they want to. And it is true, our locals are very friendly and will be more than happy to see you. Presence of seaweeds is a good sign of a healthy eco system and this is the primary reason why we choose not to take it out It will be wonderful to have you back again. Sincerely, Your Costabella Family

Dear Miyuki, Thank you for having your holiday with us. We are delighted to hear that you had a relaxing, resort-like experience and were able to enjoy many of our facilities—from the pool and beach to the restaurant and spa. It’s especially great to know that you found your room comfortable and appreciated the pool-facing view. We are glad you gave the pool a try despite the initial crowd and that both the shallow and deeper areas allowed you to enjoy your time. Your kind words about our breakfast variety and poolside dining are truly appreciated—our team works hard to offer a diverse and enjoyable culinary experience for all our guests. We are also very happy to hear that you had such a relaxing time at the spa, especially on your last day. “God hands” is a wonderful compliment—we will be sure to pass that along to our therapist! Thank you as well for your honest feedback about the sea conditions. We appreciate your understanding and are glad you were still able to enjoy your ov

Dear Maria, Thank you for choosing to spend your holiday with us and for your wonderful review! We are truly delighted to hear that you loved your stay and found ou beachfront location, room comfort, and overall atmosphere so enjoyable. It is especially rewarding to know that our team’s friendliness and professionalism stood out and helped make your experience relaxing and seamless. We appreciate your recommendation and look forward to welcoming you back again in the future. Sincerely, Your Costabella Family

Dear Virgilio, Thank you staying here and for sharing your experience with us! We are delighted to hear that you and your family had an enjoyable stay, even if it was just for a day. It is wonderful to know that you found the room clean, comfortable, and thoughtfully designed with warm lighting for a more relaxing atmosphere. We are also very pleased that our team made a positive impression and that your check-in and check-out experience was smooth and hassle-free. We are glad you enjoyed the amenities, the peaceful environment, and especially the breakfast selection. Your kind words truly mean a lot to us. Thank you again for choosing to stay with us—we look forward to welcoming you and your family back for another memorable visit! Sincerely, Your Costabella Family

Dear Ryo, Thank you for spending your holiday with us. We are delighted to hear that you had a satisfying stay and appreciated our clean facilities, private beach, and the kindness of our team. Please accept our apologies regarding the bathrobes, rest assured we will review this with our team to improve both availability and quality. Our being off the main street adds to the relaxing feel of the resort but we understand where you are coming from. Our Guest Service Team is more than willing to assist our guests with their transportation needs so feel free to ask for their assistance next time. Your feedback helps us do better, and we hope to welcome you back again for an even more seamless and enjoyable stay! Sincerely, Your Costabella Family