ホリデイ イン オークランド エアポート バイ IHG (Holiday Inn Auckland Airport By IHG)

Thank you for your detailed feedback, and we sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating it must have been to arrive after a long flight and find that the rooms you had booked were no longer available. While we strive to fulfill all reservations, we regret that your rooms were given out due to higher-than-expected demand. We should have communicated this with you before your arrival, and we are working to improve our processes to avoid situations like this in the future. We’re glad to hear that despite the challenges, the beds were comfortable and the shower met your expectations. Regarding the room mix-up, we did offer a complimentary room on the same day to ensure that all guests had a bed for the night, and we hope this helped to alleviate the situation. We apologize that the upgrade to one queen bed per room wasn’t the solution you had expected, and we truly appreciate your patience as we worked to resolve this. We a

Kia Ora Danielle, Thank you for your detailed feedback. We’re glad you enjoyed the convenience of late check-out, our clean rooms, and free Wi-Fi, as well as the breakfast options. We sincerely apologise for the issues with the breakfast area and the room light, and your comments have been shared with our team to ensure improvements are made. We look forward to welcoming you back for an even better stay. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora Pisila, Thank you for your wonderful review. We’re delighted your family enjoyed the convenient location, friendly staff, and comfortable stay. We look forward to welcoming you all back again soon. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora Szujaa, Thank you for your detailed feedback. We’re delighted to hear you enjoyed the spacious room, breakfast buffet, and friendly service from our reception team. We're sorry to hear about the inconvenience with the contact number, we truly appreciate you bringing this to our attention and will work to have it corrected promptly. We hope to welcome you back again for an even smoother experience. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora Carol, Thank you for your detailed feedback. We’re delighted you enjoyed your stay, found our staff amazing, and appreciated the cleanliness of your room and public areas. We also appreciate your note regarding the corridor carpets and will address this with our team. It’s wonderful to hear you extended your stay with us, and we look forward to welcoming you back again soon. Kind regards, Lakhwinder Singh Front Office Manager

Thank you for your wonderful review! We’re thrilled you enjoyed the clean rooms, comfy beds, great shower, and our thoughtful breakfast-to-go for your early departure. Your kind words mean a lot, and we look forward to welcoming you back soon! Kind regards, Jaganjot Singh Duty Manager

Thank you for taking the time to share such detailed feedback about your stay. We’re delighted to hear that you enjoyed the cleanliness and comfort of your room, our shower and toilet facilities, and the overall atmosphere of our reception, bar, and restaurant. We’re sorry to hear that your meal at the bar did not meet expectations. However, we’re pleased that our team was able to respond promptly and help make things right — your kind words about our staff truly mean a lot to us. Thank you for your recommendation and for choosing to stay with us. We’re very happy to know that Holiday Inn helped make your stay comfortable and enjoyable, and we look forward to welcoming you back again in the future.

Kia Ora Iriz, Thank you for sharing your experience. We’re delighted to hear that you enjoyed a relaxing stay before your flight, with clean rooms, a comfortable bed, and ample parking. It’s wonderful to know our staff were helpful with luggage and shuttle arrangements, and that you appreciated the garden, water feature, and gym access. We’re thrilled your stay was pleasant and look forward to welcoming you back for another enjoyable visit. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora Helen, Thank you for your kind feedback. We’re so pleased our receptionist made a great first impression and that you enjoyed the comfort, cleanliness, and convenience of your stay. We look forward to welcoming you again. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora Dianne, Thank you for sharing your experience. We’re delighted you had a comfortable and convenient stay, and it’s great to hear our location and transport options worked well for you. We hope to welcome you back again soon. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora Fran, Thank you for your fantastic feedback. We're thrilled to hear Sheila provided helpful and understanding service. It's great to know you enjoyed our plentiful buffet breakfast and convenient hotel shuttle stop. We appreciate your comments about the carpet and cleanliness, and your note about parking and pricing. We look forward to welcoming you back soon. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora, Thank you for your feedback. We’re delighted to hear you enjoyed our convenient location, comfortable rooms, and helpful staff, especially during the late-night hours. We’re glad the dinner and breakfast deal added to your stay and look forward to welcoming you back again soon. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora Mike, Thank you for your kind feedback. We're pleased to hear you enjoyed the location, value, and comfort of your room. We appreciate your suggestion regarding the bathroom and will share it with our team for future improvements. We hope to welcome you back soon. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora Anthony, Thank you for sharing your feedback. We’re delighted to hear you found your room peaceful, comfortable, and clean, and that our early check-in was helpful. We look forward to welcoming you back on your next visit. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora Godwin, Thank you for your detailed feedback! We're happy to hear you found the hotel peaceful, well-maintained, and a great choice for families. It's great that the tropical garden and convenient location added to your experience. We appreciate you choosing us for your airport stay and hope to welcome you again soon. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora, Thank you for your lovely feedback. We’re delighted you found our hotel convenient for airport travel, enjoyed your clean room, and experienced friendly service from our team. Your kind words are greatly appreciated. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora David, Thank you for your kind feedback. We’re delighted you enjoyed our convenient location, buffet breakfast, clean rooms, and accommodating staff. We look forward to welcoming you back on your next visit. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora Susan, Thank you for your wonderful feedback. We’re delighted to hear that our location, friendly staff, comfortable rooms, and breakfast made your stay enjoyable. We look forward to welcoming you back to Auckland soon. Kind regards, Lakhwinder Singh Front Office Manager

Kia Ora Linda, Thank you for your wonderful feedback! We're so glad to hear you had a great stay and took advantage of our parking deal. It's fantastic to know that you enjoyed the restaurants, spacious rooms, and comfy beds, as well as the friendly service from our team. We look forward to welcoming you back for another great experience. Kind regards, Lakhwinder Singh Front Office Manager