イビス マラッカ (ibis Melaka)

Dear Asyraf, Thank you very much for your wonderful and detailed review of your recent stay at ibis Melaka. We are delighted to hear that you and your family had such a fantastic 3D2N experience with us. It’s great to know that our seamless check-in, spotless family rooms, and powerful air-conditioning contributed to your comfort, especially in Melaka’s heat. We are also pleased that you enjoyed our convenient yet peaceful location in Little India, within walking distance to Jonker Street, and appreciated the nearby shops for added convenience. We are especially happy to hear that our team’s attentiveness made your stay more enjoyable, and that our spacious complimentary parking added further comfort to your trip. Your kind words mean a lot to us, and we will share your feedback with the entire team as encouragement to continue providing memorable experiences. We look forward to welcoming you and your family back to ibis Melaka again very soon. Best regards, Ferhad Abdul Rahman Gener

Dear Wai, Thank you for sharing such a detailed and thoughtful review of your recent stay with us. We’re delighted to hear that you had a pleasant experience and that our spacious, clean, and comfortable rooms—as well as our strategic location near Jonker Street—enhanced your visit to Melaka. We truly appreciate your constructive feedback. Your comments regarding the slow shower drainage and the lighting in the parking area have been noted. We’re glad to know these were only minor inconveniences and that you would consider returning. It was a pleasure having you with us, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Ferhad Abdul Rahman General Manager

Dear Fauziah, Thank you for your lovely feedback! We are delighted to hear that you enjoyed your staycation with us. We are grateful for your recommendation. It’s always a pleasure to provide a relaxing getaway for our guests. We look forward to welcoming you back for another wonderful stay! Best regards, Ferhad Abdul Rahman General Manager

Dear Ms. Priyatharshini, Thank you very much for your wonderful review and for choosing ibis Melaka for your recent stay. We are truly delighted to know that you had such a pleasant experience with us. It is heartening to read your kind compliments about our attentive and polite Heartists, as well as the cleanliness and comfort of your room. We are also pleased that you enjoyed the in-room entertainment options, including Netflix and YouTube, for a more relaxing stay. Our central location next to Little India, and within walking distance to Jonker Street and A Famosa, is indeed one of our highlights, and we are glad you were able to explore the city conveniently on foot. We are especially happy to know that the breakfast buffet was the best part of your stay. Your compliments on the variety of food and the cleanliness of the dining area will certainly be shared with our kitchen and service teams as encouragement for their continuous efforts. Thank you once again for your thoughtfu

Dear Srinath, Thank you for taking the time to share your detailed feedback. We appreciate you highlighting both the areas that need improvement and the positive interactions you had with Muhammad and Zahirul. We are committed to improving our service and facilities to ensure a more comfortable and welcoming experience for all our guests. We value your loyalty to the Ibis brand and hope to have the opportunity to provide you with a more seamless and enjoyable stay on your next visit to ibis Melaka. Warm Regards, ibis Melaka

Dear Phay, Wow! We’re absolutely thrilled to welcome you back for your second stay—and even more delighted that you enjoyed it enough to recommend Ibis Melaka to your entire art class! It sounds like you made the most of our central location, from exploring the Dutch Square and Jonker Street’s vibrant scenes to indulging in Melaka’s famous treats (and clocking those 10,000 steps—well done!). We’re especially glad our swimming pool and nearby pharmacies, added convenience to your group’s stay. Your teacher and classmates must have been the coolest art squad in town! Thank you for being such a fantastic ambassador for our hotel. We’d be honored to host your creative crew again anytime—maybe next time, we’ll spot your sketches of the red square or Jonker Street! Best regards, Ferhad Abdul Rahman General Manager

Dear Yiing, Thank you for taking the time to share such a detailed review of your recent stay with us. We are pleased to know that you were satisfied with your room, the friendliness of our front desk team, and the cleanliness maintained by our housekeeping team — your kind words will certainly be shared with them. At the same time, we sincerely apologize for the unpleasant experience you encountered during breakfast, particularly at the egg station. We regret that the service and facilities did not meet your expectations and caused unnecessary delays. Please be assured that your feedback has been shared with our culinary team and management for immediate review, and corrective actions will be taken to improve the efficiency and quality of our breakfast service. We truly value your comments, as they help us identify areas for improvement. We hope to have the opportunity to welcome you back to Ibis Melaka in the future, so we may provide you with a much better dining and overall guest

Dear Phay, Thank you very much for sharing your positive feedback and for choosing ibis Melaka once again. We are delighted to know that you enjoyed our convenient location, comfortable rooms, and seamless check-in process. It is wonderful to hear that you found our nearby facilities and ample parking convenient for your trip. We truly appreciate your continued support and look forward to welcoming you back for another pleasant and memorable stay with us in the near future. Warm regards, Ferhad Abdul Rahman General Manager

Dear Iris, Thank you for sharing such a detailed and thoughtful review. We’re delighted to hear that you had three restful nights with us, and that you enjoyed the quiet, clean room, well-maintained furniture, and the value we offer. It’s also wonderful to know that our team’s English communication made your stay even more comfortable. We truly appreciate your kind comparison with ibis Kuala Lumpur and are glad we met your expectations once again. Your feedback regarding the disposable slippers is noted and will be shared with our management team for improvement. We look forward to welcoming you back to ibis Melaka for another enjoyable stay. Best regards, Ferhad Abdul Rahman General Manager

Dear Lim, We are delighted to hear that your stay with us was a success and that we were able to provide you with a comfortable and enjoyable experience. Thank you for sharing your positive feedback, and we hope to have the pleasure of welcoming you back again soon. Best regards, Ferhad Abdul Rahman General Manager

Dear Joshua, Thank you for taking the time to complete our online guest satisfaction survey following your stay with us at ibis Melaka. We are very committed to guest satisfaction and it is through this valuable tool that we are able to gain first-hand feedback of our performance, thus allowing us to monitor and improve our services by focusing on your needs as a valued guest. We are delighted that you enjoyed your stay with us and have shared your ratings with the team here. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay. On behalf of the entire team here at ibis Melaka, thank you again for the feedback. We look forward to the opportunity of welcoming you back again soon! Best regards, Ferhad Abdul Rahman General Manager

Dear Samantha, Thank you for your wonderful review. We’re delighted to hear that you enjoyed your stay with us and that our central location made it convenient for you to explore the city. It’s great to know that you found the room comfortable—especially the bed and pillows, as we understand how important a good night’s sleep is when travelling. We’re glad everything met your expectations, and we truly appreciate your kind words. We look forward to welcoming you back to ibis Melaka for another pleasant stay soon. Warm regards, Ferhad Abdul Rahman General Manager

Dear Syaza, Thank you for conveying your feedback via online survey regarding your stay with us. We are delighted that you enjoyed your stay with us. We have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you again for choosing the ibis Melaka as your preferred hotel and we look forward to welcoming you back soon. Best regards, Ferhad Abdul Rahman General Manager

Dear Peter, Thank you for sharing your feedback. We’re glad to hear that you had a comfortable stay, found the check-in process quick, and appreciated our clean rooms and convenient location near Little India and Jonker Street. We also take note of your comments regarding breakfast variety and the gym facilities. We look forward to welcoming you back to ibis Melaka on your next visit. Warm Regards, ibis Melaka

Dear Tina, Thank you for your feedback! We’re glad to hear that you enjoyed your stay with us at ibis Melaka. We appreciate your comments regarding some areas in ibis Melaka. Your insights are valuable, and we will certainly consider them as we strive to enhance the comfort and accessibility of our facilities for all guests. We hope to welcome you and your family back for another wonderful stay in the future. Best regards, Ferhad Abdul Rahman General Manager

Dear Uma, Thank you for conveying your feedback via online survey regarding your stay with us. We are delighted that you enjoyed your stay with us. We have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you again for choosing the ibis Melaka as your preferred hotel and we look forward to welcoming you back soon. Best regards, Ferhad Abdul Rahman General Manager

Dear Peter, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the pool, breakfast, and the comfort of your room, as well as our friendly staff. We look forward to welcoming you back to ibis Melaka on your next visit. Warm regards, Ferhad Abdul Rahman General Manager

Dear Anisoop, Thank you for your kind review and for choosing to stay with the Accor brand. We truly appreciate your support and are pleased to know that you had a comfortable stay and experienced the warm hospitality that our brand strives to deliver. Your feedback is very valuable, and it is always encouraging to know that guests enjoy their overall experience when staying with Accor hotels. We hope that ibis Melaka will have the opportunity to welcome you in the near future, and we look forward to providing you with another pleasant and memorable stay. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Muhammad, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about your overall experience and are delighted to hear that everything else was to your satisfaction. We sincerely apologize for the inconvenience you experienced regarding the request for utensils in your room. For your reference, we typically provide takeaway containers for In-Room Dining orders, which is why we initially offered them in this case. We regret that this was not clearly communicated or handled to your expectations during your stay. This oversight does not reflect our usual service standards, and we will reinforce staff training to ensure such requests are promptly and appropriately addressed in the future. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the seamless and comfortable experience you deserve Best regards, Ferhad Abdul Rahm

Dear Nasiruddin, Thank you for your lovely feedback! We are delighted to hear that you enjoyed your staycation with us. We are grateful for your recommendation. It’s always a pleasure to provide a relaxing getaway for our guests. We look forward to welcoming you back for another wonderful stay! Best regards, Ferhad Abdul Rahman General Manager